Terrible customer service. Terrible product quality. Terrible product support. Will not stand behind their workmanship. If you have the slightest doubt or skepticism of this place due to unfamiliarity, as I had, please don't waste your time, money or sanity. Staff is unfamiliar with the product they are selling, unwilling to do the leg work to find information, and completely unwilling to reconcile any customer issues. I wish I could give zero stars. Since I have to give one, the star goes out to the optometrist, Visionworks' only saving grace. Otherwise, it was absolutely a zero star experience dealing with this outfit. read more

Walked in with my husband and beautiful smart daughter on a Wednesday morning and they accommodated us with 2 exams and rxs with no trouble at all. Maggie R. is awesome and got us a good deal! So glad my wonderful daughter could share this glorious morning with us! Live laugh love!!! read more

The customer service and communication here is terrible. I went for an exam and wanted to try contacts again. The doctor said he didn't think I could wear contacts and had me see a retinal specialist for some issue he thought he saw on the exam. I saw the specialist and he said there was nothing to worry about and I could wear contacts. I went back to Visionworks and had another exam for contacts and told the doctor that I was only interested in contacts that I could sleep in. I was told the trial pair would take about 10 days and they would send me a text when they came in. After not hearing anything for 3 weeks, I called and was told they were in. They didn't know why I wasn't notified. I picked them up and asked for the prescription so I could check out prices online. They said I couldn't have the prescription because I had to come back after 2 weeks to make sure it was the final prescription. I wasn't going to order them. I just wanted to check out prices. I also asked the employee if I could sleep in these lenses and she said no. I asked her to verify this with the doctor, who wasn't in, since I specifically said that's what I wanted. She called me the next day and said she was mistaken. I went back in 2 weeks and ordered another trial pair that was stronger. I was told 10 days again. Three weeks later, I called and was told there was a delay. I asked them to find out when they would be shipped. They said they would call me the next day. They never did. I called a week later and again told there was a delay. I asked when they would be shipped and they said "probably" next week. They have no clue! read more

Stay away from this location!!! They are not helpful and are rude. Four times the same pair of glasses had to be fixed. Went to another location and they said that is unacceptable and that they should have ordered new ones the second time around we had to come in. Had an urgent matter and they just didn't care even though their product they sold us was defective. This is not the first time we had issues there at schaumburg. Same with friends of ours. Go to another location. The Arlington heights one on Rand was amazing and the management there was spectacular. As soon as I called with the issue they didn't even hesitate and said come right over. I was super impressed at their staff and they are very supportive of their customers and went way beyond to fix the issue right away and didn't turn us away. Customers that were there told me they also had issues at schaumburg so they don't go to them anymore either and couldn't say enough good about the other location. Do yourself a favor and don't go to the Schaumburg location ever!!! Bad bad service and they don't care. The customers are not a priority to them. read more

I arrived to be greeted by an employee that never picked up his head. He then asked are "we" going to be using insurance?, without looking up still. He then stated that I had never been there before. I have been several times - he finally found me in system, still never looking up. He told me that my copay was $29 for exam. $19 higher than my policy states. I did not say anything. The dr was fantastic and then I get to return to lobby again to further assaulted by another employee. I asked why my copay was higher - he stated "I heard the front desk tell because of new mandatory testing" and then when I said NO that was not said, he said, "well it was in your confirmation text", uh - no it was not. He then was so friendly as to state "it was in your voicemail and it is your responsibility to check your voice mail". Well, it was not in my voice mail either - in fact, I never even received a voice mail. I ordered new lenses here but will NEVER return - consumer beware! read more

Came in as a new customer and it was amazing! I walked in not really knowing which type of frame I would want, but Maharishi knew exactly how to help me out. He picked a few different pairs of glasses to see which would look good on me. What makes it even better is they have a lab so my glasses were ready by the next day! Would definitely recommend Visionworks! read more

Came in to pick out glasses and was blown away by all of the friendly staff! Charlie and Diana were awesome and helped pick out a bunch of frames they thought I'd like so that I could pick the one I liked most!!! Awesome customer service. I would definitely return back here for any of my vision needs :) read more

This Visionworks does not care about your eyesight. I went here for an exam and everyone from the receptionist to the Dr. was rude, unhelpful and indifferent. They even tried to tell me I couldn't use insurance for a contact lens exam. I ended up with a perscription that was too low and now I have to go pay for another exam at a real optometrist. If you care about your eyes do not go to this Visionworks. read more

Not the best. Lenses were too big in my sunglasses, went back to get the adjusted, then they melted the frame, the ordered a new frame, shaved the lenses too small....Supposedly ordered me a replacement. When I called the store, 4 weeks later, they have no history of my glasses. I want my money back. I would NEVER go back! read more

Great customer service. Diana greeted us as we entered. She was very knowledgable about the different options available and what they do. Did not try to push us into more expensive choices. Funny, friendly and helpful. We went there because of the buy 1 get 1 free promotion, she actually helped us save more than that. Made an appointment for our son before we left. Thank you Diana! read more

Very unhappy with Visionworks Schaumburg!! They were unprofessional, rude and not helpful. They even refuse to give me MY personal contact measurements that I paid to have done because I I did not return within 3 months for a follow-up. Very poor customer service!!! It's not worth somewhat cheap pricing for this much aggravation. There's much better places out there with comparable pricing and specials that actually deliver "the goods" . Don't go to Visionworks Schaumburg!!! read more

The doctor was great and friendly! The trouble starts when you pick out glasses. The staff helping me out was awful! There was only one person Sal or Val but he just sat down and every time I wanted a frame he would tell me to come over to where he was sitting. So lazy! Once another staff member showed up, they spent their time joking about being an hour late. Very unprofessional and to be called dude? These people need ti learn their manners. The doctor was helpful and when she was free and I had questions she helped but the same can't be said for her lazy staff who sits on their butts and tell inappropriate jokes. Theyre so lazy that they can't even be bothered to get up off the chairs! Go for the doc go elsewhere for glasses! read more

I had an appointment today for 06:00pm CT. I am a person who works to give My family a shelter. I Have been a vision works customer for 3 years. Due to traffic I was Exactly 11 minutes late(due to traffic). I reached the store at 6:11pm CT. This person who claims to be the Manager over There (name CINDY) was so rude. She didn't even try to help. Not at all considerate or helpful. Even though the store is open till 8:00 pm and after requesting with her absolutely no help. Business that don't understand their customers don't require any customers. read more

I went in to Visionworks early in 2015 for my annual eye exam. I had to come here due to a change in my insurance. I signed up for an appointment and loved their online process, it made things quicker and easier once I showed up for my appointment. Once the exam started however, things went downhill. The exam was rushed and did not feel comfortable. By the end of the exam everything the optometrist showed me was blurry and a strain on my eyes. I told him multiple times that it didn't seem right, but all he responded with was "you'll get used to it". I didn't really know how to respond to that, so I assumed he knew what he was talking about. I got my prescription and it turned out to be one full point higher than my last prescription. (keep in mind my prescription has been stable for the previous 2 years). This is where I made the mistake of not making a bigger deal about my prescription. I took it home without buying any contact/glasses knowing it was not the correct prescription and scheduled an exam with my regular optometrist at Pearl Vision. I ended up paying for that exam out of pocket and found out that my prescription did not in fact change. I went back to Visionworks to try to get my insurance reimbursed, and after 3 visits and 4 calls I was finally given a return. They told me the exam will be reversed on the insurance so I can have my Pearl Vision exam covered, but it never ended up going through. I lost interest in trying to fight this one after so much effort. Only reason I am giving this review a 2 star instead of 1 is because the staff is very friendly and polite. I will not be returning to Visionworks again. read more

I just got 2 pair of glasses, yes they cost me 500.00. But with this new HD lenses they were well worth it! Best glasses I have ever had! Night & day to Americas best! People there good & willing to help. read more

This place was the absolute worst experience I have every had in shopping for anything!! They do everything to make a sale even LIE! I would NEVER recommend this place! it does not even warrant a star rating! read more

I went in for glasses and an eye exam. When Dr. Johnson examined my eyes, I became very uneasy. He only had me read two letters on a line. He actually blocked out the remaining letters on the line so only two letters were displayed. He did this for about six times. Then he told me my current prescription was too strong and prescribed a weaker script. Since I didn't trust the "doctor's" diagnosis, I did not purchase glasses. The next day I went to LensCrafters where they gave me a very thorough exam and told me my eyes were worse. I bought glasses there with the LensCrafters script, and could see very well. Beware of Dr. Johnson from Vision Works. Don't know where he got his license but it should be taken away. read more

Horrible customer service! Been here a couple of times and have had a bad experience every time! They're more concerned about billing your insurance than your overall eye health. The ladies in the front store have always been rude. And my glasses were not ready at the time they promised. read more

Came here twice and both times they were so woefully understaffed that we had to wait a considerable amount of time. One was for buying glasses and the other was for pickup. While admittedly the first visit was 30 minutes before close, it still shouldn't take 90 minutes. The second time was 10:00 am on a Saturday - hardly a slow time. Would go to For Eyes if there selection was better. read more

I had just flown in from NYC to Chicago and my glasses broke during security. I was in desperate need of them being fixed because my luggage got delayed in NY and my only pair of contacts were in my luggage. I googled the closest place for repair. A gentleman greeted me at the door and helped us immediately. We didn't even have to explain the situation. He disappeared with my glasses and 3 minutes later he had fixed the broken arm with a new screw, cleaned them and even tightened the screw on the other arm. He charged us nothing for the service and was so pleasant. Such a big help and great service! read more

I would like to compliment Sue one of the employee's there. I signed up for contact training session and I was getting these people who really couldn't help me out. But Sue was there after her shift finishing up things and she saw that I couldn't get the contacts in so she helped me out!!! She gave me step by step guidance; with her I was able to get my contacts in and take them home :) They are very busy there and do need more on staff at times. read more

I've been going to the eye doctor for 15 years and today was the first time an eye doctor has ever explained the reasoning behind the tests he was performing. I feel like Dr. Medema really enjoys and cares about the work he does and it makes me feel more comfortable with my treatment plan. read more

Excellent location for eye glass purchases. Great deals and great customer service. I was very impressed with the responsive, but with no pressure approach. read more

Doctor is very friendly and knowledgable. Rates are little expensive but you get what you pay for. I do not agree with other reviews. I have had eye care in different places such as Lenscrafters, and Elk Grove Optical etc, vision works was the best one. read more

Three stars is for Marcus the retail supervisor. 2 stars for the customer service at this location. I'll start from the beginning. I only got my prescription filled here not an exam. I've never worn glasses before so I was nervous. I was told where to look and had no help what so ever from anyone. The Manager I believe is Maggie is just rude. It's probably her nature but definitely doesn't belong in retail. Anyways I order my glasses and picked them up a few days later. I tried them on and that's it walked out the door, I didn't know they can adjust glasses since he didn't even offer to adjust. I went back and Maggie is the one who took care of me she "adjusted" them but she was just so rude and they were still falling off my face. I went back again for sunglasses and I had to the same experience I had when I picked out my glasses. No help until the very end when she almost let me buy glasses that looked awful on me. Thank goodness I have honest sisters. Which brings me to Marcus, I went and picked up my sunglasses and he was fantastic. He made sure that my sunglasses and glasses fit properly on my face and took his time. He definitely knows what he is doing. If I come back I'll make sure that he's working. read more

My husband and I used to live in Schaumburg and have ordered glasses from here once prior to our recent experience. So, after moving to Tennessee we returned on vacation and decided to get my husband some new glasses since he needs them and we live in a rural area in Tennessee. After walking in someone informs us that they are pretty busy but will be able to squeeze him in in an hour or so. An hour and a half later they sit down with us to get his eyeglass order and realize he has not even been to see the Dr. yet. Finally they call him back and has his exam. My husband gives the associate the glasses he wishes to order (which were supposed to be on sale 2 for $99). He ended up paying over $400 and they told him they would need to be ordered. We'll this is a problem seeing as how we live in Tennessee. They say they can be shipped to Knoxville. We go ahead with the purchase. Almost a month later I call customer service to be told they have no idea and the frames he chose have been discontinued. In a month, no one decided to call or follow up letting us know of the issue. They say they "will call me back." I am not hopeful and will probably tell them to refund us our $400. Never again will we use Visionworks no matter the location!!! read more