This particular branch of Visiting Angels is extraordinary. My mother was in their care 24/7 for 2…read more1/2 years, and they made sure the caregivers were perfectly matched with my mother. If there was an issue with a caregiver, and I asked for a change, they would change the person out almost immediately, and replace the caregiver with someone who would be a better fit for my parent. The caregivers were amazing in that they worked as a team, and helped my mother at every turn. Also, they would take her out to the park, shopping, doctors appointments etc. My family deeply appreciates this branch of Visiting Angels, and the amazing care they provided for my mother.

From the owner: We are a non-medical, 24/7 in-home care provider, who can customize the schedule for each client…read more We do companionship, take clients on errands, light housekeeping, overnight care, laundry, take clients to doctor's apt, prepare meals, and provide respite for families.

Do not use this company. They are constantly trying to change my mother's scheduled caregiver, not…read morebecause she can't make it but because other employees often call off. Instead of having a backup or sub they try to take my mom's caregiver away to cover for the other employees which inconveniences us and alters my 95 year old mother's schedule. At the same time the visiting angel employee is often combative, does not listen to our instructions. (You can not only do what a 95 year old with dementia requests when it isn't in her best interests). Would not recommend this company. There are other options out there.

I highly recommend Visiting Angels helpers, especially La'shaunda who is always on time and…read morecheerful. She has been an excellent and professional help with my 91 year old husband who adores her. She is very knowledgeable in home care...dressing bathing and all around care.

An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

As stated by others Ann Arbor management is arrogant and inexperienced. This is not a group of…read morehealthcare professionals that are certified or credentialed. They will solicit a contract and are absolutely negligent in providing service. No care plan written and discussed with the supposed health aide. They are taking on medical care that they are not trained nor skilled to perform, it is simply a money grab. I believe the national company has high standards but individual owners such as Ann Arbor lower the standards and poorly represent them.

Visiting Angels is a great place to work at, its family oriented! They treat their employees great!…read moreThe best job I ever had been with them for almost 5 years!

During the Corona Virus they offered free--free grocery shopping for seniors. I am 76 and wife over…read more65;-). We really appreciated the service and the thorough way they treated us. I would recommend anybody looking for home assistance talk to them. We certainly will if there is a need... Thank you Shelby, truly appreciated and we hope to meet you someday.

An amazing place to work! Everyone truly cares about the clients and their employees. They treat…read morethem like family.

Very expensive substandard care. My mother hired visiting angels thinking they would helpful to her…read morein post surgery recovery. She also has dementia, I thought the extra help and hands around the house would be a good thing for her. Not only does this company over work their caregivers do to the 9,000 per month my mom is paying for around the clock care they pay them minimum wage. Maybe it's because of this that they turned out to be nothing more than glorified babysitters. I found out they have Zero dementia training after questioning one of the better still substandard caregivers, and no medical training whatsoever. DO NOT HIRE!! COMPLETE RIPOFF

Visiting angels has been heaven sent. We received 24 hours a week. They are so helpful with my…read moredad.... Who can be a challenge. I feel though they are operated by a politician I have opposing views with it shows we can all come together and care for each other. The office staff is amazing. Anytime I need help they are on top of things. I don't know what I would do without visiting angels

Signed up to have care for my mother two days a week. In between the time I signed the contract…read moreand when they were to come out for the first time, my mom ended up in the hospital, subacute rehab, and ultimately, a care facility. They never came out to see her as she was not there. I had to cancel the service and was still charged "per the contract". They charged me for two days of service even though the first week they were only going to see her one day (because per the contract they were going to start seeing her two days a week). The gentleman from billing that I spoke with (Joshua) was not empathetic nor very compassionate, all about the contract and what we signed. Not remotely caring that we were cancelling because she couldn't come home again. I would think carefully before hiring this company to care for your loved ones. They actually did not seem to care.

Great company, amazing workers! Wouldn't choose any other company to be a part of! Give Visiting…read moreangels a call!

This agency seems to really care about there clients. Everyone that has been out to assist my Mom…read morehas been professional, courteous and kind. And Diana...I can't enough good things about her. She handled the intake and meet n greet and even handled a few sessions with my Mom personally. I truly appreciated the care and attention given. If you or your loved one needs a little help with the day to day..you should consider Visiting Angels. They are a blessing.

I have worked for the company for half a year and I absolutely love working for them. The clients…read moreare wonderful and the bosses really listen.

Very kind, professional employees. Everyone helpful in the office. Caregiver punctual and…read moreattentive to my parents needs.

Make sure when you get hired in to notify them right away that you are expecting otherwise the…read moremoment you get sick and need a day or 2 off they'll remove your hours and say you were not compliant and violated policy's . I worked here from April to July 11th and they AT WILL TERMINATED me with false accusations. Adding on they gave me a week off they I never asked for as "punishment " before termination. And then when I couldn't drive my car due to it needing maintenance on it they officially had AT WILL terminated my employment with them trying to excuse all of what they've done. Yet I not one signed any firmed or write ups and only had good reviews from clients families that I cared for. Its truly heart aching that you can be at good terms with a company but the moment you become pregnant the company does everything to let you go , make themselves look at best and not care about what difficulties you may be facing although ironically they say they offer counseling for when caregivers are burnt out. But they have the right to tell caregivers when they are pissed off at them for attitude or miscommunication. I was promised 40hours when I got hired. Was given 35 And then at the end they gave me 8 a week that's if one of the 4 hours of the week was not cancelled abruptly by the client. I feel most employees or past employed people here with this company are too afraid to be honest and write a true review on how they in honestly treat their caregivers. I loved working I had clients they depended on seeing me but didn't understand why they couldn't see me again and then shortly after that I was terminated ‍. They say they don't discriminate but they 100% do if you are pregnant and weren't when first hired. Even after 90 days they didn't give me my sign on bonus. They're just a bit exaggerated on what they advertise for their company and promise to do for their caregivers. They're huge in protecting their reputation for the company but in EXTREME measures fail to meet the caregivers needs. and will turn on you. i even was told in may to apply to other jobs like assisted living with an approved release form due to them being in their words "slow on hours ". although when i was hired in april they promised and ensured that would never be the case with the company. . They even continued to harass me to come into the office when knowing my car was unable to drive. They're very incoherent try inspire home care before trusting visiting angels they are way more reliable and wont fail you plus it's weekly pay!!!! thank you !