Absolutely terrible customer service. My husband and I arrived at 5:25 PM, chose our paint within…read morefive minutes, and then waited in line for 20 minutes while another customer placed their order. When it was finally our turn at 5:45 PM, the employee (I didn't get her name) refused to color match our paint because they were closing. We had already been waiting and were next in line before the delay caused by others. We've purchased paint and supplies here for multiple property projects, but after this experience, we won't be returning.

Friendly staff. Easy process to drop off paint I no longer need for recycling. Best to call in…read moreadvance since they have limited space at times.

Will not be back to this store. Took over an hour to get 3 gallons of paint with only 2 other…read morecustomers in the store. Mind you a 3 gallons of paint were the same color.

My husband and I dropped by to purchase interior paint for our home and Jessica was an absolute…read moredelight to work with! She was friendly, communicative, and helpful with her expertise and recommendations. We love this location so much more than the Sherwin Williams in Los Alamitos because the customer service wasn't on par with the service from this location!

I just want to shout out to Shaye (The assistant manager), Ryan, Bruce, and William at this…read morelocation. My wife and I were waiting to get some turf cut for us for a while and each of them came to help us in one way or another. William was walking by and saw us waiting and called it in and even went to get someone for us. Shaye was the first to come to get the turf cut, then Ryan and Bruce helped us after they were available from other customers. Everyone was very polite and helpful despite probably being understaffed. On a side note, they were out of the less expensive turf that we originally wanted so we did go with a more expensive one but since we were waiting for so long and we didn't get the original one we wanted we got a few bucks knocked off which honestly did help out a lot. Especially in this economy lol. Thanks to all of you! You were great

I have to say I came in here this morning for a very basic item. Face masks. I asked an older…read moregentleman when I first walked in who told me they were (waving his hand) over there ahead with paint. Paint, was not ahead. It to the left some aisles. I asked two individuals who were walking together chatting what area of paint the masks were. "End of the aisle" and also pointed. I searched and I only found respirator type masks. I went back to the desk in the paint area and asked if they had basic face masks and was again responded to with a point in a general direction and told to check cleaning supplies. At this point I found nothing, and took the two boxes of respirator masks I grabbed and headed to check out. Thats the only time someone was actually willing to help me. Hilda walked over with me back to the paint area to a couple aisles and we could not find them. Headed back to checkout and got what I was able to find as I had an immediate need for my warehouse. In a store with more workers than customers, with the exception of Hilda, not a single person was interested in helping.

I am painting my car for the first time and I do not know nothing about automobile paint or even…read morehow to mix it when I arrive here. A gentleman by the name of Gabriel showed me step-by-step on how to mix the paint he even showed me on a measuring cup How to add and mix the paint.. if you have any questions on automotive paint, ask for Gabriel this guy will take the time and show you what you need. I posted a picture of him just for that. I'm giving them five stars because of Gabriel.

Visited the auto section a few times. Friendly and knowledgeable staff with fair prices and…read moreavailability.

Sometimes it's nice to skip the big box stores and support a true neighborhood hardware store…read more I stopped in to grab a few items and, as always, found myself spending extra time checking out their incredible BBQ selection. If you're into grilling or smoking, this place is a hidden gem. They have an impressive assortment of BBQ rubs, sauces, accessories, and a great selection of Traeger pellets. It's easy to get lost browsing all the options. Of course, it's still a fully stocked hardware store, so you'll find everything you'd expect for your home improvement and repair projects too. What really keeps me coming back is the atmosphere. It reminds me of the neighborhood hardware stores I grew up with. The staff genuinely welcomes you when you walk in, they're knowledgeable, happy to answer questions, and offer advice you can actually trust. On top of that, their prices are very competitive. Shopping here just feels more personal, and it feels good supporting a local business that truly values its customers. Great people, great prices, and great vibes. Highly recommended!

Bought a weber 22" original black grill for father's day only to find out I was charged extra $140…read more I visited my father this week and found out its not even the correct model. I called the store and they mentioned they'll "relay" the message to their district manager. Store refused to provide an email so I can attach the pictures so here's the receipt and pictures. I'll update the review after I received what I paid for or store credit. I'm not asking for a refund.

I realized I have never written a review for this place but have shopped here several times for…read moretools. The price and quality of tools such as chainsaws are unmatched, they also have specials every week or month in their ad. The location is clean and parking lot is big. I'd recommend checking out especially for other home owners who needs tools at great prices.

I've been here twice for their free coupon! It's so convenient, as the store was not crowded, so…read morethere won't be much of a wait. The chemical smell is a little strong, but they have so many neat items. I like their glove collection on the back wall--their sale prices are also pretty reasonable. The first freebie I got was the magnetic, metallic bowl, and the second one was the 4-pack microfiber towels. So far, it's working well and feels like a quality product. If I ever have any home improvement or hardware needs, I'd return. Customer service is also top-notch, so thank you to the employees that made my day!

Geraldine was a huge help in my search for multiple ceiling fans and lighting. She didn't pressure…read moreus and had great advice when I asked her opinion. She really knows her stuff. Huge selection in store.

Good selection of lighting. However they lost a sale due to the lack of interest from the sales…read moreperson that greeted me at the door. Was looking for a specific lamp with wattage that I needed. He would not explain the wattage difference between the old incandescent light bulbs and new led light bulbs. Based on the lack of information, I chose to not purchase the two lamps I was looking at. I was at Lowe's today. Sales person was very helpful and I now understand the differences in light bulbs. Now I can look on-line for the lamps I want.

Location is on Holt and Mountain. It's easy to go by it so make sure you are in the right lane as…read moreyou head west in Holt and it is just past Mountain. Great selection of Benjamin Moore Paint. Fast service with a bunch of inventory for paint brushes and ancillary stuff that you forget about when you need to paint. Prices are pretty good and again selection is good.

My rating is for the customer service experience at the Ontario store (Holt and Mountain),…read morespecifically with the store manager, Tad. I was a customer at the E. Foothill (Upland) Paint Bucket for over 30 years. I've been a competent DIY painter for decades. I learned how to do faux finishes directly from the staff at the Upland store. They guided me to Benjamin Moore paints, the proper tools and techniques to achieve a Mediterranean colorwashed look, using glaze over paint. I've colorwashed most of my (two-story, 3-bdrm) home, updating twice. I'm currently remodeling two bathrooms. I went to the Ontario store with my contractor, Alyssa (Kitchen Medic), knowing EXACTLY the look and colors I wanted. Tad steered us to Benjamin Moore Aura paint; since I'm doing bathrooms, I agreed. He also advised us to use a MATTE finish, and to tint the glaze using the same color as the base wall color (Starry Night Blue). I wanted a very deep, mysterious look, like a Moroccan spa. I'm using Moroccan zellige tiles and wanted the painted walls in a similar color. My painter used a tinted primer and two coats of matte paint. He then glazed one wall, following Tad's directions precisely (we mixed paint to glaze in a 1:4 ratio, crosshatching it on). After 24 hours, there was absolutely NO trace of the glaze. NONE! The wall had "swallowed" it! Simple research on the internet (and speaking with experienced painters) advised NEVER glaze over matte finish, for precisely the reason we saw: it absorbs the glaze. Furthermore, glazing with the same color as the base coat (which I admit went against my instincts; I'd never done that before, but assumed that Tad was an expert) is NOT advised, since it provides little to no contrast. Alyssa returned to the Paint Bucket to speak with Tad and...the results weren't pretty. Tad did not admit that he'd given us poor advice, causing us to lose days of drying time and effort, not to mention the expense of buying Ben Moore most expensive paint in the WRONG finish. When Alyssa reminded him that we'd shown him photos and explained in detail the look and finish we wanted, he simply shrugged. He didn't offer to rectify his error in any way, offering to refund what I'd paid, or cover the cost of the replacement paint and clear coat primer I need to use to "save" my bathroom without having to start over from scratch. No apology obviously --not even an acknowledgement. To have this poor level of customer service from a family-owned business that I've used for decades, and upon whose expertise and KINDNESS I've ALWAYS been able to count, was infuriating and disappointing. BUYER BEWARE of the manager in the Ontario Paint Bucket store.