Everyone at the store on Cabot is great. We received excellent customer service. We just bought all…read moreour paint for the interior of home from them. Paint is excellent I will go back in the future

My husband and I recently visited the Sherwin-Williams store on Cabot Road in Laguna Hills to…read moreselect paint colors for our home's exterior. We were incredibly impressed by the exceptional customer service provided by Noah. In a world dominated by social media and AI, it was refreshing to have a genuine, human interaction with someone who truly cares. Noah was patient, knowledgeable, and understanding, taking the time to help us choose colors and answer all of our questions. He offered thoughtful advice and made what can be a difficult decision feel easy and enjoyable. We've always thought highly of Sherwin-Williams as a brand, and this experience reaffirms it -- because of people like Noah!

We had an outstanding experience at Dunn-Edwards in Rancho Santa Margarita while selecting paint…read morefor a complete exterior repaint of our home, including the roof and exterior surfaces. The entire team was incredibly helpful, but I especially want to recognize their in-store designer. She was creative, knowledgeable, and patient throughout the process. She helped us narrow down the perfect color palette and educated us on the different paint products, finishes, and performance levels for the various areas of our home. She took the time to explain which paints were best suited for specific surfaces and why, which gave us a great deal of confidence in our decisions. The level of expertise at this store was remarkable. In fact, when we later met with several painting contractors for quotes, many of them were surprised by how much I knew about paint products, applications, and the differences between the Dunn-Edwards paint lines. Everything I learned came directly from the guidance I received at this location. The quality of the paint has been incredible, and the colors turned out exactly as we hoped. We were able to get our color selections approved by our HOA without issue, and the final result looks fantastic. Thank you to the entire Dunn-Edwards Rancho Santa Margarita team for your professionalism and support. A special thank you to the designer who helped us, your expertise and creativity made a huge difference, and we truly appreciate all your help. Highly recommended!

Overall, I did not find this store's personnel to be friendly or helpful. My wife and I had an…read moreappointment with the color coordinator- Walqui (the focus of this negative review) to discuss the exterior color selections of home owner's association. Walqui did not welcome our questions, and just began telling us all of the things that she could not do for us. She was cold and curt. She had ZERO customer service skills. She seemed to be put off the moment we met with her. When we asked if we could get a little closer to view her screen that she was referencing, we just got a harsh "No!" In my opinion (after 35 years of customer service management), I found her to be the type that tries to make herself look like she is doing you a favor by talking with you. Even though that is her job. We felt very put off, and found her and this location to be a total waste of our time. Do yourself a favor and go to the Irvine location for color advice. It is night and day in comparison and will save you a lot of grief.

We only use Dunn Edwards for home our painting projects. The paint is top of the line. Color…read morechoices are fabulous. Customer service is amazing at the Irvine location! Victor is warm & welcoming and so helpful!

Richard and the other guy with those ugly earrings are super unprofessional, almost yelling at…read moreclients all I hear is complaining about clients. Also I asked Richard if anyone else is available since they're occupied on phone lines, he looked at me with a mad face saying what ! I do not recommend this place!

This reviwe is about a month overdue. Went to get samples. They were knowledable and assisted in my…read morequestions but I felt something was missing . Did not really seem to provide above and beyond information or service. What sealed the deal was went to order the paint and wanted to pay over the phone they said they did not know me and was a trustworthy issue. So went to Manta paints who had no problem with phone orders and provided better service. Same day pick up. Understand if it is a security or company policy issue with this business but why I ultimately went with manta paint. Staff seemed more knowledge and helpful than shilpark.

Great Customer Service. I needed a special order and they took care of me quickly and…read moreprofessionally.

The best paint experience! I went in with my husband trying to figure out the best colors for our…read morebathroom remodel. Curtis couldn't be more helpful! We were running late so I went back a couple days later with my wall tile, floor & cabinet sample. Curtis helped me again and spent a solid hour helping me pick the right colors! Thank you for your outstanding customer service! BTW all the guys were super helpful! No need to go anywhere else!

Just wanted to give a shout-out to Tony and Christopher for their very friendly service. Each time…read moreI've been here, I've been met with one of these two patient and knowledgeable gentlemen. Always help me figure out exactly what I need, thanks guys!

I had to go to 3 sherwin williams today to get paint samples and everyone was out of the base. I…read morecalled the Laguna Niguel store and spoke with Frank, the new manager, and he promptly checked and confirmed the samples I needed. When I arrived, he has my samples ready. I've never experienced this level of service at a paint store. I was in and out in a few minutes and he was so pleasant and accommodating. Moving forward, I will buy all my paint and accessories at this location:

Really poor customer service. I went in to buy a sample for a large paint project and was told due…read moreto a supply shortage the last two months you cannot get a sample which when you could buy it wasn't cheap. Was then told the least expensive sample was a quart at $20. I'm done with Sherwin Williams and their lack of customer service.

I am beyond frustrated with this store. For YEARS I have been receiving nonstop phone calls from…read morethis location regarding a company I have not worked for in well over 15 years. I have repeatedly asked to be removed as a contact, yet the calls continue -- sometimes five calls back-to-back during my workday, completely disrupting my job. When I tell the caller I haven't been affiliated with that company in nearly 17 years, I am told, "You need to call your rep to be removed." Excuse me -- why would I have a rep if I haven't worked there in almost two decades? This is not only unprofessional but shows an alarming disregard for basic customer courtesy and privacy. I have been more than patient over the years, but this has gone from annoying to harassing.

Not sure this is a good place for your average homeowner. Just an unfriendly and unwelcoming vibe…read more Weird. I ended up walking out with only one can of my planned eight can order.

Great Store with helpful staff, there was one " nasty" Sales guy, upon My complain to the manager…read morehe was removed to anither Store ....they will help any Way they can, recently i took some old Paint to recycle and they actually came out ro pick it Up from my car, they were doinf with a smile....and it was free Love their service

Very helpful staff and great selection! Prices are fair, they also carry all the accessories do you…read moreneed to paint yourself. Endless selection, Can you tell her you were hoping to find they will have work in the mix for you. Worth checking out if you're remodeling your help!