Everyone at the store on Cabot is great. We received excellent customer service. We just bought all…read moreour paint for the interior of home from them. Paint is excellent I will go back in the future

I had an amazing experience at this store because of their employee Noah Bendeck. He was helping…read moreseveral clients and giving each of them his complete attention and sharing his knowledge with each of us. He was very patient, knowledgeable and very willing to help and guide. Truly impressed by his service and work ethic. He's a great employee and I will always go back to this store because of the value he brings to this store.

I would like to recommend the Color specialist, Walqui. She is extremely knowledgeable and so…read morehelpful in guiding me to just the right colors for my home projects. She helped me update the exterior of my home with a beautiful color pallete that looks amazing. She also helped me pick out a stunning, warm color for my kitchen cabinets. Just saw her today for help with choosing a color to update my old oak bedroom furniture. I enjoy working with her. She is such a blessing!

Overall, I did not find this store's personnel to be friendly or helpful. My wife and I had an…read moreappointment with the color coordinator- Walqui (the focus of this negative review) to discuss the exterior color selections of home owner's association. Walqui did not welcome our questions, and just began telling us all of the things that she could not do for us. She was cold and curt. She had ZERO customer service skills. She seemed to be put off the moment we met with her. When we asked if we could get a little closer to view her screen that she was referencing, we just got a harsh "No!" In my opinion (after 35 years of customer service management), I found her to be the type that tries to make herself look like she is doing you a favor by talking with you. Even though that is her job. We felt very put off, and found her and this location to be a total waste of our time. Do yourself a favor and go to the Irvine location for color advice. It is night and day in comparison and will save you a lot of grief.

We only use Dunn Edwards for home our painting projects. The paint is top of the line. Color…read morechoices are fabulous. Customer service is amazing at the Irvine location! Victor is warm & welcoming and so helpful!

We met with Carolina (Color Advisor) at this location. She was amazing. We were struggling with…read morepaint colors offered by our association. She helped to guide us through what we liked best while meeting the rules of the association. She consulted us on sheen and made to whole process simple. She followed up on a very timely basis with a deliverable to further help us. I highly recommend Carolina for support with your color choices.

This reviwe is about a month overdue. Went to get samples. They were knowledable and assisted in my…read morequestions but I felt something was missing . Did not really seem to provide above and beyond information or service. What sealed the deal was went to order the paint and wanted to pay over the phone they said they did not know me and was a trustworthy issue. So went to Manta paints who had no problem with phone orders and provided better service. Same day pick up. Understand if it is a security or company policy issue with this business but why I ultimately went with manta paint. Staff seemed more knowledge and helpful than shilpark.

Great Customer Service. I needed a special order and they took care of me quickly and…read moreprofessionally.

This review speaks to the management of this store…read more We were there yesterday and a contractor van was parked in the handicapped spot that we needed to get my mom out of the car so we could eat at the restaurant next-door. I walked into the store and saw the man who was driving it standing with his back to the counter and asked if he could move it. He then crossed his arms with an attitude and said no. Then I said well my mom is getting out of the car, it's parked behind the van. We really need that spot. He still stood there arrogantly and said, "no, there is no other parking". I then told him that he really needs to move the van because it's in a handicap spot and he can't be parked there. He then said, " if there are other spots available, I'll move it". We then walked outside and he stood there as my mom was getting out of the vehicle with my husband's assistance in her walker. He then stated, " no I can't move it. There's no other parking." I then pulled out my phone and told him I was calling the sheriff and that's when he decided to move it. I called corporate to report him because I thought it was one of their employees, but it turns out that it was a contractor. I then phoned the store and talked to the manager, Danny to inquire what contracting company this was because I wanted to report this man. This is when the real issue begins. He first told me he had no contractors in at all. I said well I have a picture and when I came out of the restaurant an hour later he was still there. I did send him the photo and he still denied knowing who this person was. Then he told me well no contractors to come in to buy paint. I said well then maybe he knows somebody there and he was visiting. I was then told that he was there for a while because there was a paint mix up. So I reply then you do know what contractor it is. I was then told he'll call me back. When he called me back, he's still said he didn't know who the contractor was. Now, if you know the man who was there for a long time because they had to remix the paint, you know who it is. I did call corporate back to let them know about this issue and to see if I can find out who that contractor is. Corporate was very concerned that A STORE MANAGER ALLOWS CONTRACTORS TO PARK IN THE HANDICAP SPOT. I will go to that store every day if I have to and I will follow the van and I WILL find out who it is. The fact that he was in an unmarked vehicle explains why he was so arrogant. There is a picture in the review, so if anybody local recognizes this person, please send me a message. This rude, arrogant man let my mother get out out of the car in a walker because he would not move out of the handicap spot. And a word of advice for you, Danny.... If you say you don't know who a person is, then in the next sentence you shouldn't say that say he was standing there for a long time because there was a paint mixup. That was double talk and I caught it, most anybody would. Danny, as you get older, you might learn how to lie a little bit better. But for now you were caught in a big one. And Danny, you are a STORE MANAGER and you will be reprimanded for allowing contractors to park in a handicapped spot. YOU ARE A STORE MANAGER. IT SHOULD NOT BE COMMON PRACTICE FOR YOU TO ALLOW YOUR CONTRACTORS TO PARK IN THE HANDICAP SPOT IN FRONT OF YOUR STORE!!!!!!!!!! I have a friend who works at a shop by your store and when I relayed this incident to him, he told me that his customers REGULARLY complain to him about contractor vehicles being parked in that spot quite often as well. So now he will be paying attention and calling the sheriff anytime he sees one of your contractors in the handicap spot, which obviously happens regularly. No, I am not making up any of this! SHAME ON YOU, DANNY!!!!! You should be DEMOTED!! I will be going to your store periodically and call the sheriff on EACH AND EVERY contractor vehicle I see in a handicapped spot. I will take photos and call corporate and report your store every single time. I hope management comes down on you, you deserve it. All you had to do was tell me who the contractor was and this review and multiple calls to corporate would not have happened. You could've also simply said yes, I know who it is, and I will talk to him. SO THIS IS ON YOU, DANNY. And of course, an apology would have been in order. Didn't receive that from you either.

The best paint experience! I went in with my husband trying to figure out the best colors for our…read morebathroom remodel. Curtis couldn't be more helpful! We were running late so I went back a couple days later with my wall tile, floor & cabinet sample. Curtis helped me again and spent a solid hour helping me pick the right colors! Thank you for your outstanding customer service! BTW all the guys were super helpful! No need to go anywhere else!

I had to go to 3 sherwin williams today to get paint samples and everyone was out of the base. I…read morecalled the Laguna Niguel store and spoke with Frank, the new manager, and he promptly checked and confirmed the samples I needed. When I arrived, he has my samples ready. I've never experienced this level of service at a paint store. I was in and out in a few minutes and he was so pleasant and accommodating. Moving forward, I will buy all my paint and accessories at this location:

Really poor customer service. I went in to buy a sample for a large paint project and was told due…read moreto a supply shortage the last two months you cannot get a sample which when you could buy it wasn't cheap. Was then told the least expensive sample was a quart at $20. I'm done with Sherwin Williams and their lack of customer service.

I am beyond frustrated with this store. For YEARS I have been receiving nonstop phone calls from…read morethis location regarding a company I have not worked for in well over 15 years. I have repeatedly asked to be removed as a contact, yet the calls continue -- sometimes five calls back-to-back during my workday, completely disrupting my job. When I tell the caller I haven't been affiliated with that company in nearly 17 years, I am told, "You need to call your rep to be removed." Excuse me -- why would I have a rep if I haven't worked there in almost two decades? This is not only unprofessional but shows an alarming disregard for basic customer courtesy and privacy. I have been more than patient over the years, but this has gone from annoying to harassing.

Not sure this is a good place for your average homeowner. Just an unfriendly and unwelcoming vibe…read more Weird. I ended up walking out with only one can of my planned eight can order.

Great Store with helpful staff, there was one " nasty" Sales guy, upon My complain to the manager…read morehe was removed to anither Store ....they will help any Way they can, recently i took some old Paint to recycle and they actually came out ro pick it Up from my car, they were doinf with a smile....and it was free Love their service

Very helpful staff and great selection! Prices are fair, they also carry all the accessories do you…read moreneed to paint yourself. Endless selection, Can you tell her you were hoping to find they will have work in the mix for you. Worth checking out if you're remodeling your help!