Too bad there is no lower than one star. I visited Visual Eyes in 2023. Paid my bill. Service was good. then in 2025 I get contacted by a collection agency that I owe $120. Sad. I don't owe them anything, they try to get more money this way. Really Sad. read more

It was wonderful. The front desk staff is amazing. I always go to this location and the staff is very professional with excellent customer service. read more

Very quick and highly professional! 5 minute waiting time, easy payment methods, very hygienic.

The waiting time it's the worse, the staff is kind but they take too long with each patient, talking something else besides the glasses thing. read more

When I tell you Ms. Bernice Bridges saved the day. I have been to multiple locations and have had bad experiences from expired contacts, incorrect pd numbers, and more. Ms Bernice made me feel at home, welcomed and seemed to be the glue at this location. Thank you for helping me see and many blessings to this woman. read more

Love Visual Eyes! My eye doctor for many years already and for the future! I have always received great care from Visual Eyes both Clinton and Mitchellville locations . read more

The office staff is always pleasant. Dr Nnabue is absolutely great. This time, I couldn't find frames that I like or there wasn't a lot of them. read more

I was recommended by a friend who had a great experience with this place. I wanted to switch up and give them a try and what a mistake. My initial appointment, I waited over 20 minutes to be seen. Exam took place but comparison with current glasses as I am a new patient. The glasses selection is good I will give them credit for that. I called on several occasions to check on my order and 2 1/2 they were ready. The prescription was wrong and totally couldn't see out of one lens so re-examine my eyes and they put in a reorder. Needless to say, here I am 3 weeks later and still no glasses. This totally unacceptable! Totally disappointed in not getting the satisfaction and good customer service. read more

I only give it 2 stars because the doctor has been good. The glasses selection are not stylish at all. Still looks like glasses from 1990s. The wait during COVID is ridiculous. Still pressed to get the money but too many people around waiting and all of us had appts no walk-ins. I've been here for an hour now. Guess it's time to find another eye doctor. This is ridiculous. read more

Excellent customer services. Doctor and staff make sure eye examinations are professional and properly completed and prescription lenses are correct. read more

Outstanding services from the front desk to the examination room! The office staff is always pleasant. Dr Nnabue is very knowledgeable. I did not have time to do new glasses, but maybe the next time. read more

The office visit was pleasant and respectful. But, although I was able to fulfill my appointment, I didn't get a phone call, text, nor email, days before about my pending appointment. Although my appointments are written down on my calendar, it would help to get a reminder a few days prior to the appointment so I, or anyone else, would not accidentally forget. read more

Had a bad experience here but management reached out out to talk about my visit. That was nice.

Dr. Nnabue is a great Opthamologist/eye doctor and his current office staff is the best by far! I really appreciate their courteousness and professionalism. Had a wonderful experience with Tony as well on 10/23/23, who helped me select some cool eyewear and eyeglass fitting. I've been coming to this eye doctor for years now and wouldn't go anywhere else. Thanks Dr. Nnabue! read more

Please wake up and understand that people will pay a little more and travel a little further for courteous, friendly and competent customer service. Not everyone is capable of handling a customer-facing position. That is especially true for the receptionist- it's your business's first impression and it matters. read more

The customer service is absolutely horrendous. I have never been treated so horribly in my life, especially when I'm seeking medical service and spending my money, which keeps places like this in business. For starters, why am I waiting 30 minutes to an hour to be seen when I have made an appointment? Furthermore, why are the receptionist, the medical staff, and the salespeople rude and unprofessional? If you value your money and the hard work you put into getting it - DO NOT COME HERE. Nobody deserves to be made to feel like a burden when you are offering a service, and we are paying. Why be in a profession where customer service is the main aspect of your job when you obviously have no regard, compassion, or respect for other people's time, money, and dignity? read more

This place deserves 0 stars to be honest This rude optician I think her name is Bernise Made me very uncomfortable. She completely changed her attitude as soon as the Dr came in I have had a terrible experience and will make sure to let all my friends know world wide just how bad this place is.. very unprofessional I though Greenbelt was bad. Visual eyes will never see my face again. I wish I could have recorded how nasty this woman was to me. Business is ni good there... read more

I just received a bill from them dated 1/29/2018. The problem with this is I have not been serviced by them in over 9 years, I think the name was Lake Arbor Vision. Called the office to ask a question in regard to the bill and was told they only take payments and would not be able to tell me what I was being billed for. Who runs this place? I am surprised that they are still open after reading the reviews. read more

He is money hungry. The only way to say it. The overbooking is out of control. I had an 11:30 appointment and waited 40 minutes. The time before my appointment was at 4:30 and I waited 45 minutes. Never mind the time I had a 8:30 a.m appointment to avoid the wait and he came in the office late and I was seen at 9:10. The girls in the office are a ball of confusion. Just go somewhere else where your promptness is appreciated. read more

Visual Eyes putting PROFIT BEFORE PATIENTS 10240 Lake Arbor Way Mitchellville, MD 20721 My first eye exam with Visual Eyes should have been for reading glasses, but the Doctor arbitrarily wrote a Rx for provisional lens. I ask the clerk what's the difference, she stated that with provisional glasses you won't have to look over the top, or remove the glasses when not reading. I selected two frames one square and one round. The glasses were return twice, but the second time I return the glasses I returned them with a Rx from America's Best which I had to pay out of pocket for another eye exam, because I had already used my annual insurance with Visual Eyes and that is when the lab technician enform me that the round lens were not wide enough at the bottom for provisional Rx. The clerk that wrote up my selection should have inform me that the round lens were not suited for provisional Rx since that is what the company appears to be promoting. The company does not practice full disclosure to its customers using insurance, they are not entitled to a refund and that information is not disclosed until after payment is made and is printed on the bottom of your receipt. Patient: Loretta Clark read more

I can not fully express my frustration with this place. My first appointment was in April of this year for a set of hard contacts, I did not get them until June...JUNE. They needed to order another pair to replace the first due to issues with the fit, it's September....SEPTEMBER. No one has been able to explain to me when they are ordered, how long they take, or just an estimate on arrival. I call and call and get conflicting information every time. I have had to wear this type of lenses for the last 10 years and have never had this experience with any other office. And I still have no idea when they are to arrive. This experience has been truly disappointing. read more

Once again disappointed with the service and follow-up here. Gave them 11 days to order and provide contact lenses. They call and say they are ready. I arrive to find only three of four boxes have arrived, and the fourth one will take another 5-7 days. How hard is it to communicate accurately? I've had problems here in the past. This will be my last time using this business. Third screw-up in five visits is the last straw. Back to Costco. read more

1. Online appt. system was messed up. So I come in for my on-line scheduled appt and the guy lets me sit for 10 mins before asking if I had an appt. When I said yes he casually mentions that the website appt setup is incorrect. "Just come back tomorrow" he says. "I can get you in at noon" he says. 2. Came back at noon and had to wait TWO HOURS to see doctor. While waiting, female staff says to male staff as they meet each other in the doorway "IMMA SMACK YOU!" He then replies and laughs EXTREMELY loudly "YOU GONNA SMACK ME!?" Patients in the waiting room are just trying to figure out if they are playing or not. Apparently this was play but very inappropriate and unprofessional. 3. Scheduled an appt for a week later where I was told that I would be coming to "pick up your six month supply". Came back and it's a follow-up which I have never had to do at Sam's Club. While in the exam room the assistant says at 2:38 "oh let me check to see if the doc is here, he was supposed to be back at 2:30". Contacts still haven't even been ordered. "We'll order them and we will let you know when they are in, probably Tuesday or Wednesday" 4. Now it's Thursday and I have to call them for the status. Receptionist says she can't find them. "They aren't here yet." So I ask her to check if they've even been ordered because... it would only seem legit that they weren't ordered. Then she returns to the phone saying "oh I found them". They were apparently in the techs office and not where the glasses and contacts are kept... because of course things aren't placed where they go. Of course most of the staff were extremely pleasant. Which is really they're ONLY saving grace. I would grade them D-. They have wasted my time and tested my patience. FIRST AND LAST VISIT and no, I would most certainly NOT recommend. read more

Terrible, from receptionist to the DR. DR tried to get me to pay $90 for 5 dollar fish oil. Thats when i knew where this was headed. He wrote me 2 prescriptions for eye drops for dry eyes on a monday and my insurance covered neither one. Its now thurs and i still have not got a new prescription. I called each day to check on the status. Today the receptionist got an attitude and hung up on me. Cuz im wrong for wanting my medicine so my eyes wont burn and look like fire...oh everytime i come here i wait at least 45 mins to be seen AFTER MY APPT TIME. But thats the least of my worries. Cant even get what i came for which is a prescription. read more

My husband and I have been coming to this office for years and we appreciate the services we have been given. The Dr. is always professional and friendly. We trust him totally. read more

Excellent customer service with a smile, and attention to details from the team at Visual Eyes, Mitchellville, MD. Dr. Nnabue has been my family's optometrist for several years and I consider him a premiere provider in his field. Colin is the optical technician who gets thumbs up from me every time...Colin is very knowledgeable, professional, and respectful...he shows that he really cares about his clients, and seems to enjoy what he does. Great team...thanks and stay SAFE! read more

If i could give them no stars i would. The customer service here is awful. The person who does the first part of the eye exam needs to learn how to be Customer Friendly. They are so slow it's insane. My appointment was a 10 and over an hour later I'm still waiting. The privacy here is awful as well why is the waiting area so close to where i have to talk about how much my co-pays are etc for everyone to hear. read more

In the past my experience has been very disappointing with both the customer service and receiving my glasses. However, I had my yearly visit last week and I must say Collin was awesome with assisting me with selecting lenses and new frames. His attention to detail and listening to my requests my this visit a good visit. read more

I had the absolute worst experience at Visual Eyes located next to Levi's. I returned a call twice to a young lady who said she was calling from Visual yet she didn't leave a message and she never returned my calls. I thought perhaps it was just a courtesy call to confirm the appointment. Boy was I wrong! While my draughts and I took off work for the appointment we were told we could not be seen because our insurance could not be verified. The young woman was non apologetic and had a serious attitude. When I left and called back to get the number for the corporate office I was told that that was the corporate office. I asked if the manager would please contact me and was told that the young woman who had not returned my calls was the office manager. We all drop the ball at times but this young woman was truly unconcerned about how her lack of communication impacted my draughts and I. Horrible customer service, unprofessional and rude best describes Visual Eyes! read more

I wish there was a rating for 0. Customer service is dismal, they are plain out rude, overpriced, and will never do as you ask. I paid for my glasses to be sent out for delivery THREE WEEKS AGO and has not even been sent out yet, but that is no shocker. Do not come here. read more

Bernice was such a wonderful person to do budiness with. She is knowledgeable, kind and patient. Se makes sure what you get us ehatbyscright fir you and that made me feel like I am being well cared for. I highly recommend her to all. Thanks Saidina Seck Patient of Dr Nabue read more

My service at Visual Eyes Lake Arborists always excellent and today was no different. Very professional, friendly staff and very helpful.

I will not be returning to this office. I visited last year and the customer service was horrible. I thought I would give the place a second chance because it's close to my house. I made an online appointment and recieved a confirmation email. I showed up for my appointment and the receptionists are looking at me like I'm crazy. They said they never have appointments on the day I was there. I read other reviews saying people have made appointments and were turned away when they arrived. I want to confirm that is true and this place is horrible. read more

The front desk staff and office management to Visual Eyes is incompetent and unprofessional. Last year they screwed up my insurance coverage and this year they screwed up the contact lens prescription for my daughter who is going off to college. The only reason I went back to VE was because of the doctors. It's not worth it. I'm moving my business. read more

I need answers as to why my Pupillary Distance information is being held hostage. I can never get my records from them to send to my new eye doctor. One of the reasons that I now have a new eye doctor is because, these people refuse to give me my own information about myself. So first, they didn't want to give it to me at all, and now they're saying it will cost $40. $40 for them to click 'send' on an email that has my information on it. So I got someone else to just give me my pupillary distance-for free. They need to do better. read more

Let me start by saying that when I first started going to Visual Eyes about 15 years ago, it was Lake Arbor Vision, it was a wonderful place with a great variety of frames to choose from style and price wise. Dr. Nnaube was a great doctor and very attentive to your vision and I went to my annual visits faithfully. As the years passed, I noticed that the quality of care went down. This was mainly due to the staff. Dr. Nnaube opened new locations and was beginning to spend more time at his Clinton Maryland location, without his guidance, the staff was very inefficient and not knowledgeable about the various insurance and what was covered. There were several times when I had to request refunds for lenses that I was charged for that was covered by insurance. I stopped going altogether, when the staff became increasingly ignorant, rude and uncaring. Fast forward 5 years to now. I was in total shock when I entered this office. They "remodeled" and I use this term loosely because this office looks a mess. I received another shock when I noticed that all of the frames were locked up, meaning that they were not only locked in cabinets but locked onto the display, which means that in order to try on a frame while you wait, you have to get one of staff to unlock them. Well good luck with that! Trying to get the attention of the staff, while they argue with patients about any and everything is slim to none. I heard more confidential or private information than I care to remember at this time. My exam went well. They were thorough and that is why they get one star. It's now 3 weeks later and i am still waiting for my glasses. When I called to check on them, it took them 15 minutes to find the order and then used the excuse that because they are rimless it will take another 2 weeks. I will never go to this place again. It has gone completely down the tubes and until Dr. Nnaube hires better staff, he will continue to lose patients that care about quality. What was once a classy place for your vision needs has turned into the McDonalds of eye care. At Visual Eyes, you do not get what you pay for because for the price of the frames he offers, you should get caring, knowledgeable staff, but what you get is ignorance and incompetence. read more

Love Dr. Nnabue. I've been coming here for the past 5 years and I've never been able to see better. The staff is always friendly but constantly changing. The words out now though so the wait can be a little long. read more

My appointment was at 9:15 am and they are allowing others, that came in after me, to come in and be treated before me. I promise I will not be back at this location. This is unacceptable. read more

I've been a patient here off/on for about 5 years now. When I began coming here the service was very good (excellent even). I can honestly say that my appointment time from start to finish was no more than one hour if that long. Pros: Dr. Nnabue is/has always been a very good & thorough doctor. His bedside manner is impeccable. Really funny guy. Which is why I probably came back. Staff are plentiful, pleasant, courteous & well dressed. Environment is clean & well equipped (machines for testing and such). Ample parking. Great selection of frames. Cons: The waiting period alone can be 20+ minutes just in the waiting area alone then another 10-15 minutes in the waiting room before the doctor even sees you. If you need tests done once that's over you have to go back to the waiting area, then the waiting room for another 20 minutes. The waiting area tends to be a bit crowded at times which means it can get loud & chaotic. I personally think R&B music is not appropriate for a doctors office but hey most of the staff are young. Some of the armless chairs are setup back-to-back so you have nowhere to rest your arm and if someone tries to rest their arm on the back of the chair their arm ends up hitting the person behind them. And buying a pair of glasses is no longer about selecting what frames/lenses are right for you. No, you've gotta get the whole sales pitch that includes all the bells & whistles & a nice hefty price tag to match. It has become all about the Benjamin$$ baby. Not sure how long I'll stay because all around good quality service is important to me. read more

I have gone to Visual Eyes in Lanham, MD for more than 20+ years. My daughter has gone since she was 6 and I have referred countless people to them. When my mother moved here from Florida, I made sure that she made Visual eyes as her eye doctors. The Drs are extrememy thorough. The only issue, which is a BIG ONE is DO NOT ORDER YOUR CONTACTS OR GLASSES FROM THEM. First of all, their selections are small and they are extremely expensive. Their discounted glasses aren't even worth looking at. But, the worst part is, when you order either the contacts or glasses from them, their technitions are the worst for ensuring that you receive them in a timely manner. Their delivery time is on average 2 months. Recently, against my better judgement, I ordered contacts. I have been waiting for them for over a month. What has come in for the 3rd time are my trials. 3 sets of trials is all that I have received!! I gave them over $400 in December and I still do not have my year worth of contacts, but I have received 3 trial pairs. I should have kept my $400 and just gone to 1- 800 contacts. I already take my prescription for my glasses to a different eye glass place to in order them. Its really sad, since the owner and Dr. is so good. read more