I've been a customer of VIVA for 4 years. I love the ambience and the staff is always pleasant. This is a busy popular salon. I always call ahead or book an appointment to get my favorite nail tech. I bring my friends, and I bring my family when they are in town too. We all love it! Originally from LA I've had my nails done in many high end salons. This place is on par and the music is Awesome! read more

Waited 45 minutes and they never even put water in the foot tub. Then helped 2 people who had came at least 20 minutes after me!

Love this nail salon. Always get super great service and nail work is awesome. Im always a walk in and do not think i wait long for mani pedi. Will always return here, plus they are open on sundays. read more

I went on a Sunday and it was so crowded - definitely not staffed adequately. It would have been nice to know there'd be a wait instead of sitting myself and 2 friends in pedicure chairs. We waited 40 minutes before getting any hot water in the tank, and then 5 minutes after that were seen. The pedicure has held up well and looks great, but it's just unfortunate that they're not up front about the wait; and that the girls kept going up to the owner asking what to do and where to put people. Very disruptive and unprofessional in that aspect. read more

This is not going to be a complimentary review at all, rather a very detailed account of my experience at Viva Nails. My niece requested to come here for her pre-wedding mani/pedi because she had heard good things and they have the color in stock that she knew she wanted for her nails for her wedding. We made an appointment for 6 women for manicures and pedicures several days in advance and were given a time that all of us could be worked on. We were shown to the pedicure seats and sat there for an hour before even the first one of us was started. At that point we were staggered to the manicure tables and were rushed through, with one of the bridesmaids not even being able to get the manicured completed due to time- it had been 2 hours at this point and there were other things to do. The quality of the pedicures and the manicures that were completed varied as there were several different people working on the group. We reported our concerns to the manager as we paid and he was very forthcoming with an apology and the explanation that he was short-staffed. After further discussion with him he did offer a free manicure to the bride to return later, which was considerate, but it did not impress me enough to give my business to them again. Being short-staffed when a group of 6 enter for an appointment, in particular a bridal party, should be communicated at the time of arrival. The receptionist was very rude and it was clear she did not care. My niece decided to gift her free manicure to a friend and none of us will ever return. I hope the manager realizes that there are far too many other good salons in town. In short, I do not recommend Viva Nails at all. read more

I have gotten a few gel manicures from them. Each one started to peel from my nails in about a week. After one manicure I went back after only 4 days and asked if they could fix it because the gel was painted over my cuticles and was coming off. They fixed it but they were rude about it and even the redo peeled off shortly after. On the most recent occasion I decided to try SNS at the employee's suggestion because she said it's better than gel. It, too, peeled from my nails within a week. I went to a different store on one occasion and my gel manicure didn't start to peel for more than 2 weeks. I don't have my hands in water a lot, and I sit at a desk all day, so it only makes sense that the manicure at Viva wasn't good. Any other explanation is welcome. Maybe it was the brand they use. But I'd rather not continue to pay for manicures if this is going to keep happening. read more

I love this salon! I have been coming here since they opened about 10 years ago and I will not go anywhere else. Tony, his wife, and their entire staff always go above and beyond to accommodate you. The service is always great, everyone is friendly, the salon is high class and very clean. They were voted the best in Cabarrus County for a reason. read more

This salon is the best one in Concord. The staff is great and I've been coming here for as long as they've been open. You'll get everything you need and the prices are competitive. read more

These other reviewers are high maintenance and nuts. This place is great - yes sometimes at peak hours you have to wait. Big deal. I have been going here for a while and ALWAYS get great service and fantastic mani pedis. The owner Tony is great - here is the thing, he is fun - if you don't have a sense of humor maybe you might not get him. read more

The nail shop is nice, very elegant, and clean. The receptionist that night was very nice and accommodated me even though I was few minutes late to my nail appointment. HOWEVER....the nail tech that I received gave me the most upsetting experience and I will NEVER go again. I don't care to write reviews like this unless I really had a bad time in which I did. I understood that I was last customer of the night but I felt like she was rushing, wasn't listening to my request of shape of nail. She was very rough with my hands as well. Also I didn't notice this until she was about paint my nails but she had one of the workers change my polish and never notified me or even asked if it was ok. Nail tech was really the issue, I don't care if I was the last customer I should still be treated with same respect as if I walked when they first opened. And if there was problem with me coming at 6:30, but I came at 6:40 that's ridiculous because I still wasn't seen until 7:00pm so many clients they had that night. There's really no excuse for her behavior honestly. read more

Unfortunately, I tried this place out twice, as this area is my enclave. The customer service was okay the first time. I waited about an hour the first time. The second time everything was absolutely the worst and most horrible service I have ever experienced and I am 35 and have visited 25 states. I planned to use Viva as my regular nail salon but I don't think I am going to give them a third chance. I only went it for a manicure and gel polish change. They sat me and I waited 30 minutes for someone to wrap my nails in a blazing fast hurry to remove the gel. She walked away and said it would be 5 minutes but no one returned. I sat in the newer section and I was the first to sit on that side. They filled all of the pedicure chairs up behind me and skipped right over me and started doing pedicures on at least 10 people. I saw another four or five people come in on the other side and receive service immediately. I waited 45 more minutes (with my hands in the heating device wrapped in foil). When I took my hands out of the heating foil, the acetone had eaten through my skin and I was bleeding on one of my fingers. It took 1 hour and 45 minutes to change my gel polish 10:45-12:30 pm (without a manicure because I had plans and was tired of waiting). I also had two natural nails completely break within 2 hours that were not broken before. The polish was uneven and clumpy looking as well. The guy who serviced me just said "you have to wait to let the gel soak off" and I responded "not an hour". I am debating if this place will ever see me again. I live in walking distance and Market for a few large companies with many women and will make sure to let them know. Don't waste your time or money here. I will be searching for another nail salon nearby. read more

I have been a regular client at Viva for the last two+ years. The fact that I am still a regular customer should be endorsement enough that it is a wonderful salon. It is head and shoulders above the many other salons that I visited in the area. It is scrupulously clean, beautifully appointed, friendly, accommodating, and professional. Are they busy? You bet! They have recently expanded and doubled their size, which is a testament to their excellent service and credentials. I usually call and make an appointment (getting in on the same day I call) and that assures me of no waiting, but there are many, many walk-ins, too, that are quickly served. read more

Went there at 10 a.m. on Thursday, April 30 for a regular mani/pedi. They told me to chose a color, which I did right away and then I just stood there. OK, am I next? Is there a wait? Nothing. No one spoke to me, just left me standing there. I approached the young lady at the desk to ask. She said, as she pointed, "Oh, sit over there, the first one." I sat at the first chair for at least 10 minutes with no water filling up, nothing. Finally, a woman told me that she would be right back. OK. She started the water, no sea salts. After about 5 minutes, someone else put salts in the water. When my pedi was finally started, another 10 minutes, it seemed that the technician wasn't into doing the pedi. Also, she broke the skin on my right, big toe around the nail. Didn't apologize, nothing. Preceded to put some antiseptic on it. That area around my toe is sensitive 5 days later. While I was getting my pedi, someone else came along and gave me a mani. The lighting was awful and the work was awful. She filed my natural nails any old way, real quick and slapped on the polishes. Also, the polish in the bottle was probably thick. I realized this after my finger nails were still sticky 3 hours later. She missed putting polish on the outer edges of some of my finger nails as well. This salon is a very busy one. There were 3 ladies that came in right after me. I think that they are going downhill in customer service. The salon is spacious and decorated neatly and orderly. However, I did notice that there is a huge splatter of purple nail polish on a lower wall near the desk that has yet to be cleaned up/painted over read more

I just had to put Neosporin on all my nails because each of them were bleeding well after my manicure. Waited 45 minutes to be seated, another 40 in the chair in mits which made my hands pruned. The man that did my nails snapped at his employees several times while doing my nails and was distracted the entire time-probably why he picked too hard at my nails and made them bleed. Horrible service and I'm hoping I don't get an infection from the carelessness and haste. read more

Terrible service! Took 2 hrs for a mani & pedi! Waited in the chair for 15 mins before anyone came over (no water yet to soak in). When finished, sent to a manicure table and waited another 10 mins. I watched customers come and go while I was there. And this salon has 20 pedi chairs and 20 mani stations. Techs more worried about was was going on around them than the customer in front of them. Will never go there again. read more

I used to come here every month,but not anymore. Every time I come here on the weekend I have to wait for a long time. So I tried to come on weekday , then the lady kept rushing me to pick out the color on my most recent visit. Then she just rushed to finish her job so she can move on to the next customer... Pedicure done in 10 mins, and I realized she didn't polish it evenly until I get home.. read more

Shameful treatment of teenage girl. Charged my daughter $78 for a manicure & pedicure. That's absurd. When she questioned it, the manager was mean and rude. Lucky for him that I wasn't there. read more

Wish I could give 0 stars. I'd been going to this salon for over a year, really enjoyed it. Till about 3 months ago. Went in for a new set, the tech that did them was horrible! Very gruff, almost militant, and several of my nails were crooked. I was friends on fb with the owner and messaged him that I wasn't happy. Mind you, this was the very first time I'd been unhappy before. He advised that I could come in within a couple of days to repair the crooked nails, but I was unable to get back in within his time frame. So no fixing of my nails by them!!! I have spent literally thousands of dollars in this salon but was not happy with how he dealt with my only complaint in so long. Then, the owner unfriended and blocked me on fb! So professional! I think sometimes people forget who got them there while climbing the ladder of success. Nail salons are on every corner, and I assume if they continue treating their loyal customers like this, folks will choose to go elsewhere! I wouldn't recommend this place to anyone! read more

I have been coming here since about 2006, always wonderful .. I had a mani/pedi today with Leah.. She's ahhhhmazinng!

This is the worst place I have ever been to!!!!!!! The male manager is such a jerk and had the nerve to make a comment when the nail tech gave me a beverage while I was getting a manicure........."You actually need a drink and you are just getting a manicure" I WILL NEVER GO BACK HERE AND I WILL TELL ANYONE TO NEVER GO BACK HERE!!!! Also, way over priced for the crappy service I got. Just for a manicure and polish Only on my feet was $24 and I was waiting for 45 min but my services only took 20!!! So stupid but I guess that is how they can afford such a pretty salon. That is all they have to offer. read more

Made an appointment for 3 for just a pedicure. Someone didn't start on my pedicure until 4. People all around me also waited at least an hour when they didn't even have appointments like me. Pedicure was nothing special and too expensive. Definitely won't be going back. read more

Tony, with heartfelt compassion, allowed me to take a nail technician and helper - angels - to do a mani pedi for my sister-in-law - a long time client of his - now at the end of her life at Tucker Hospice House. This nail salon is the best on planet earth. And I am a forever fan. Much thanks and love! - Pam read more

if there was an option to give them less than a star I would. I have been 3 times and all three experiences were terrible. customer service was terrible the employees were rude and they mumbled. they talked crap about their customers, the owner was talking crap about someone to a customer with other people in the store! my first experience was getting my eyebrows waxed and they we making small talk and I told them my age and the person told me I was under developed and I need to grow. the second and third time the technician next to me was talking crap about her customer in front of her, when the customer beside me left the same technician interrupted my appointment to keep talking crap. the third and final time I was going 4 employees including the owner laughing in front of me about me. last time I'm going and the quality of the polish is trash I wouldn't recommend to anyone read more

I have been a customer at this salon for a few years now. I must say the work is excellent. I have never had a bad experience with work or service until my most recent visit. I waited awhile before posting this just to make sure I wasn't over reacting. I was in the salon last week and once again got excellent work but this time my nail tech was extremely rude. Her initial comments to me were that my hands were oily. Her body language suggested they were gross. I had put lotion on prior to coming into the salon. She then proceeded to speak to an older lady in another language and I must say you don't have to speak the language to know when someone is talking about you. I'm pretty sure she called me an idiot! She kept pointing to the bobble head turtle at her station and mocking it. Both of them were laughing uncontrollably!!! She did not make eye contact with me but make a few more negative comments to me while she was doing my nails. Then at check out tried to charge me for a full set of gel nails instead of for the fill-in. When I questioned her, she got snappy. Another girl that worked there came up and corrected her. I won't be going back there!!! A suggestion to management, you may want to ask your workers to speak English, even when talking to each other, so this doesn't happen again. It's rude to speak another language in front of customers who can't understand you. If the conversation is positive there should not be a problem with this. read more

Terrible experience here. Took over two hours for a very less than mediocre simple manicure to be done. I was seated right away (about the only good thing) and a woman named van did my "first manicure". First problem was I had to request clean utensils be used on me. You could visibly see someone else's large amounts of skin on the cuticle cutters she was about to use on me. She did a terrible job on the actual manicuring of my nails. Then the painting part was atrocious. It looked at though a toddler painted my nails. I asked her did she think this looked like a professional manicure? She simply looked at me and then began removing the polish. She then said "someone else will do". No apology for the horrific job. The manager did not come over and apologize or even look at the job that was done- which leads me to believe this happens often. This place is just a mirage. Looks like it would be nice from the decor but I wouldn't recommend anyone waste their time. read more

Waited 45 minutes and they never even put water in the foot tub. Then helped 2 people who had came at least 20 minutes after me

Always busy, but hardly ever have to wait more than a few minutes. Well worth the wait if you have to, I don't go anywhere else for waxing, manicures, or pedicures. read more

I generally enjoy going to Viva Nails. I get a pedi and mani, leaving satisfied. Yes, it is busy but they do offer you something to drink. I have been pleased with the mani's and pedi's, with the color lasting for quite a while. Usually, I only have them buff my fingernails, and I really like that shiny look but don't think that I will pay the extra $5 for that any longer. I have had eyebrow waxing previously but each time come away with a blister, so no longer. Overall, I enjoy the atmosphere and the results of the service. read more

This is the worst salon I've ever been to. I don't know why I've gone back. But after yesterday I never will. Three weeks ago I went with my daughters for a gel manicure and we waited almost an hour for anyone to start on us. Many people came in long after we did and were taken way before us. When after an hour, I finally asked the owner what the story was, he told me that those people appointments. Well, I tried again yesterday. I made an appointment for 4:30 for mani/pedicure for myself and my daughters. Finally at 5:30 someone started on one of us. Again, people had come in (lots of them) and they were started in before us. My daughters had an ok experience. But I did not. The lady who did my pedicure did not speak English, was rough and rude, pushing and pulling my feet when I didn't understand her. She did not even look at what she was doing to me. I felt as though I wasn't even a person. Then after her very uncomfortable pedicure, she got up without a word and walked away. I had to ask someone else if someone was going to give me a manicure. Another lady came to give me the manicure. She again was rough, filed the tops of my nails, so that I can't even imagine what they are going to look like when the polish comes off. I imagine, destroyed. She did not look at me, did not talk rushed through the whole thing and did a terrible job. The polish is lumpy and not even shiny, as she didn't leave my hand in the light long enough. We finally left the salon at 7:00 after having a miserable experience. We had a 4:30 appointment and were finished 2 1/2 hours later. What I had planned as a beautiful experience for my daughters and myself turned out horribly. I will never return. No one should be treated like that, EVER! read more

This was the WORST experience in a nail salon I've ever had. I went in for an acrylic french manicure. The woman told me to sit and started working on my nails, not even bothering to ask what I wanted, in fact, she didn't even say hello to me. I told her I wanted them short and how I'd like them shaped and she didn't respond. I mentioned they were too long and she said they looked good...I guess my opinion on my own nails didn't matter! She was done with my nails in 20 minutes which is the fastest I've ever had a full acrylic set done. It was obvious she rushed as they looked horrible and didn't come close to resembling what I'd asked for. I ended up talking to the manager and she offered to file my nails shorter, but in fact, the other woman had put on white tips instead of clear and painting the white for the french manicure look on like I had requested. As I sat there soaking these off to get my nails redone, the woman told me I should've told her what I wanted! I responded by saying that I did, and I don't work in a nail salon and as a customer I should be informed if there are different ways to do a french manicure so I could clarify my preference. Did these people never hear of a client consultation?! They didn't even have any pictures available so I could show them what I meant. After explaining forever to the manger how I wanted my nails done (which was not difficult, just a french manicure! sheesh!) she redid my nails and they were okay. I wasn't even offered money off for the inconvenience or a gift certificate, not that I'd ever go back! If you want terrible customer service and like to throw your money away, this is the nail salon for you. read more

I came in on Sunday to get gel polish on my acrylic full set. I loved the lady that did my nails and I was satisfied with my nails. Two days later, the polish began to chip. Mind you, when I go to different nail salons my gel polish lasts me up to a month. By Wednesday the polish on two of my nails was already chipped off. I came in yesterday on a Sunday and they redid them for me, no charge. This morning when I woke up, the polish had already began to chip off once again. I politely asked for a refund so I can take my business somewhere else and I was told it was not their problem, it was mine. I was also told that it is my fault that the polish is doing this due to the oils I use but my polish never comes off at other nail salons. The only thing they could do was redo my nails once again. There was no point in them doing my nails over again when the polish will just chip off by the end of the night! read more