I had what I can't quite confidently call the worlds strangest doctors appointment with Dr V. It…read morewas my second visit to this pain management practice. I saw the nurse practitioner the first visit, who I did like. She ordered some x-rays. and was very empathetic. I was under the impression that this was a follow up with the doctor, who would proceed further with the course of action I had talked about (at length) in my hour visit the week prior. Boy was I wrong! This doctor entered the room early, while the nurse was still taking my vitals. He introduced his intern/ med student, by insulting her school in an awkward joke. Then he asked what I was "in there for today." He very obviously handn't even looked at my chart. But before I was able to answer fully, he launched into a loud aggravated tirade about how, "Obama ruined his ability to do his job by requiring evidence based medical treatment." He ended the lecture by staring at me and demanding that I agree with him. I tried to redirect by saying I agreed that insurance companies make it very difficult to get procedures and tests approved. Then after a short couple sentences related to the x-rays, he asked me "so where do you think your neuropathy comes from." I said, "I think it's a result of my lupus." He belly laughs," Oh you're one of the lucky whites with an autoimmune disorder." aren't you lucky! Then he started on a history lesson about the black plague in Europe, which explained why "Whites get auto immune illnesses more than THE Blacks." and How it actually comes from our superiority and adaptability through natural selection and the plague. Again he stars at me like some maniacal college professor and asks, "how did the plague travel from the east to the west? (pause) Go on! take a guess! try!" I said, "trade routs." "YES! good job!" then another few minutes of The blacks the whites and the asians.... a little cursing. Then he says," and why did whites travel so much? because we're more curious than the blacks. and because of this we're more prone to addiction. especially heroin. (looking me dead in the eye) Don't ever try heroin. Me, "ok." At this point I wanted to ask, "BUT are you on it now? Maybe they need to Pee test you." (They are very big on pee testing everyone.) He asks his intern to go see if they can find the MRI of my back. They couldn't find it. So it's another round about Obama and how "in the good old days he could just give me a shot in my back based on where the pain is in relation to his nerve chart, but now we need EVIDENCE based medicine. so there's nothing he can do today. But they'll try again to get the MRI, or maybe order a new one." and maybe they'll focus on my knee pain because that's easier, but we'll need an x-ray for that. and.... that's it. That's what my $40 copay and the hour drive to olympia got me today. I left just gobsmacked - what just happened? I'm still in disbelief. And he talked sooo fast! It was absolutely insane.

I took my wife there today and Dr Vogelgesang walked into the room and the first words out of his…read moremouth were comments about the scar on my wife's chest - from a wound vac from her 3-way bypass surgery 5 years ago. The conversation went south from there. He was rude disrespectful and no other way to put it he was a complete A__ Hole! We were both in shock as to how rude this clown was. When he heard that my wife did not like opioids, he then asked what she expected him to do for her? We have never been to a pain management center and did not know what to expect. It appears this Quack is only interested in pushing narcotics. My wife and I were in shock from the lack of professionalism from Dr Vogelgesang. Had the appointment lasted any longer this A__Hole would have been picking himself off the ground.

Severe communication breakdown and lack of empathy for a critical care family…read more ​Our family's experience with Providence St. Peter Hospital has been deeply distressing during an already terrifying time. My 83-year-old grandmother was recently T-boned in a severe car accident, suffering eight broken bones, and was only just moved out of critical care. ​She managed to call me from her room, but the phone was disconnected. When I immediately called back to reconnect with her, I faced an absolute wall of bureaucratic incompetence and zero empathy. First, the staff claimed they had no idea who I was talking about. Once they finally recognized her name, they flatly refused to transfer me to her room or provide any explanation as to why. ​To prevent a family member from speaking to an elderly, severely injured patient who just initiated contact is completely unacceptable. The extreme lack of coordination between units and the rigid, unhelpful attitude of the staff turned a medical crisis into an agonizing, aggravating ordeal. St. Peter's leadership seriously needs to address how their staff handles communication with worried families. Frontline staff need training on basic empathy and how to properly locate transferred patients instead of just shutting families out.

Labor and delivery specifically: I had a great induction and delivery. All the nurses I interacted…read morewith were so nurturing, supportive and let me choose my care and really reassured me I'd be ok the whole time. Specifically shouting out a few nurses that really made a difference for me were Jillian, Bre, Lakita, Katie and Caitlyn (if the names were wrong or spelled wrong I'm sorry, I was a little loopy a lot of the time). Honestly my whole care team was amazing. I'm coming back to this labor and delivery for my next baby because I know I'm going to get the best care.

My daughter recently underwent a spinal fusion surgery at Capital Medical Center, and it was such a…read moregreat experience. Of course no parent wants their child to undergo a major procedure, but the staff and medical team at Capital made us feel completely at ease. The procedure went smoothly with no complications, and the nurses and nurses assistants were so incredibly kind and supportive. As a parent I highly recommend Capital Medical Center.

Dismissive, rushed everything and missed diagnosis. Went to another er just an hour after being…read morereleased and was treated properly and given a diagnosis.

Had a good experience with the care team. The doctor and staff were kind. They surprised me with an…read more$800 deposit due at the time that I sat in the OR after my vitals were already taken and check-in was complete. And mind you they have a 15% charge if you miss your appointment. So if you couldn't pay what happens? I didn't have 800 dollars I wasn't even aware it was due until after I was getting prepped. I asked if I can put 200 for now. They made an exception but it just felt really weird and messed up. That's all I had for the next two weeks. I was scared. Usually it's courteous to give a rough estimate before the appointment so one comes prepared. This is with insurance so they were attempting to charge me based on my policy coverage prior to billing occurring. They also didn't offer me any options prior for the wisdom teeth removal whether it be local or IV sedation. It was just a charge list that they handed to me without offering any options. They also didn't talk about any changes that are possible for the sedation process which is the pricey area. Make sure you guys advocate for yourselves and make informed decisions before you walk into any office. Make sure to call and inquire about patient responsibility too so you come prepared for your appointment or have to reschedule. This is something they really need to work on and I'm really disappointed. But I'll end on a positive note, doctor called me in the evening to check on me. Office was responsive when I told them about my stitches coming out. They gave great after care instructions and provided appropriate pain management.

I have HIGH anxiety and Dr. Womack AND his team is WONDERFUL. From the get-go, I felt at ease. He…read moreexplained what was going on with my teeth and explained the procedure to me. The day of the procedure, his team got me settled and made sure I was comfortable. Dr. Womack was even able to get an IV in my arm which in my 36 years on this earth has any other doctor been able to! They will work with you as far as payment. They request a deposit the day of surgery, then you have 3 months to pay the balance.

The medical care and staff are excellent. The problem is the billing. I started getting phone…read morecalls asking how I was doing, then I stopped answering them, Now, come to find out they were billing insurance $337 per call. They must be desperate if they need to play the system like this. I have disputed these charges, for what was a courtesy call with no sort of enrollment. Shame on them.

Awful. Disorganized. Frustrating…read more I've been a patient at this clinic for five years, through three different doctors, two management teams, and four medical assistants. Despite all the turnover, nothing has improved. Phone calls go unanswered, questions are ignored, and communication is nearly nonexistent. If you're lucky enough to get an appointment, expect minimal effort, rushed care, and providers who don't listen. The most concerning experience I had was being pressured into an unnecessary procedure. During that discussion, I was told there was imaging of the area they wanted to operate on. There wasn't. That area had never been imaged. When I questioned it and reviewed my records, no such imaging existed. That completely destroyed my trust in this clinic. After five years of being dismissed, ignored, and receiving consistently poor care, I cannot recommend this practice to anyone. A healthcare provider should work to help patients recover and answer their concerns. Not leave them feeling like they're wasting the clinic's time. If you're looking for compassionate, organized, patient-centered care, I strongly encourage you to seek treatment elsewhere.

I go to this guy because he gives back to the community. (Yes, he is thoughtful, and staff are…read moresweet to me, that helps but is not the point.) I get botox and Juvaderm because I'm vain and want to look younger. So if I'm going to buy plastic surgery, I figure buy it from someone who also helps people. I'll leave it to you to ask him what he's doing these days. I know he has long been involved in a tattoo-removal program for people who have stigmatized themselves and now want out. (Certain tattoos have jail-based or gang-based "meaning" .

I paid over$11000. and wish I never had this surgery. I had to grow a beard to hide turkey neck. I…read moretried cortisone injections and topical. Even surgery couldn't cure pain after 2 years.​

Best dentist office I've every been too. Staff is always friendly and has always done a good job…read moreof keeping me informed on prices for procedures, making sure my insurance info is correct and that the insurance company is doing what they are supposed to do, and they have always been helpful about reminders and rescheduling. I used to HATE going to the dentist, because the typical painkiller they give people to "numb" you never worked well for me. All through my childhood and most of my adult life I just thought I was unlucky and that every trip to the dentist was going to be a literal torture session, since the painkiller barely worked. I had dentist say some rude things to me because they thought there was no way I should be feeling anything. I informed Dr. Garret of this and he, to my surprise, told me they have multiple options for painkillers and numbing agents and that if one doesn't work, he'll just use another and one is bound to work. We found one that works for me, they took note and use that one every time now. I am so grateful because now I don't literally suffer in pain at the dentist. I don't know why another dentist has never bothered to tell me or provide me with alternative pain killers, but I'm glad Dr. Garret and his staff have accommodated me. I can't imagine going to any other dentist now. The facility is always clean and comfortable as well. Everyone I've ever interacted with there has been nothing but friendly and helpful.

Technology Shaming a senior…read more My husband made an appointment and we talked about it being on new years eve. My husband isn't a techy, but seriously we do rely on notifications for appointments believe it or not. I heard the scheduler talking to him about the tech and couldn't believe how condescending they were in the discussion. Things like we did send you a notification and it was for some reason and you must have replied stop or no (should be stop). Weird thing is, he would have no idea to do that and why? Are you sending things other than appointment reminders?. Then it was about sending you wife a notification too, which I did not get either. Then she went on to say well we also sent an email to you. Hubby - to what address, scheduler - read out an address that was over 4 years old. Hubby - well that is really an old address I do t work there any longer. Scheduler- well we wouldn't know that if you didn't tell us (in a very sappy tone). He just hung up because she was seriously not being helpful, only trying to blame us for the communication issue, and just behaving like a jerk. We couldn't see any remedy being offered, and just accusations. Take some responsibility to communicate with your customers in a way that works for them. STOP Technology Shaming.!! If they called him to confirm he would have answered, I would prefer a text, others prefer an email. We all are different, sort it out and stop blaming the customer.

A couple of months ago, I endured one of the worst weekends imaginable. My toddler suffered a…read moreterrible accident through which she sustained extensive damage to four of her top teeth. This was on a Friday. After she received initial care at a local ER, she was left requiring a visit to an actual pediatric dentist. I called Small to Tall Dentistry at the recommendation of another Dentist and spoke with Dr. Rudder. This was on a Sunday afternoon and after hours; he was the on-call Dentist. Dr. Rudder gave advice on at-home measures I could take and gave us an appointment first thing the next day. The faculty, from the receptionist to staff, were incredibly knowledgeable. More importantly, they were so patient and very kind to my 3 year old. She had suffered so much trauma in the last few days and was very frightened of anyone poking or prodding her mouth. The assistants that dealt with her directly made her feel completely at ease and were able to take the x-rays, complete their assessment of the damage and extract the two remaining teeth. I cannot overstate my gratitude for Dr. Rudder and his team. He showed a tremendous amount of compassion, empathy and professionalism. I even received a follow up, hand-written note from Dr. Rudder inquiring about my child, how she was healing and wishing us well wishes. You don't see genuine care like that these days. My only regret is not having this team follow us to our next location. Thank you, Dr. Rudder and team. I will be forever grateful.

I rarely leave reviews, but I feel other parents deserve to know about our experience…read more All three of my children were recommended for significant dental treatment at this office. My youngest was told he had multiple "very deep" cavities that were "close to the nerve" and needed full sedation. My middle child was told he had severe cavities, would likely need conscious sedation, and might even need to be restrained because he probably wouldn't sit still. We were told they couldn't even get his X-rays because he wouldn't cooperate, but that they would take them while he was sedated. My daughter was told she had a cavity that needed to be drilled and filled. I expressed concern about how invasive these treatment plans seemed, especially for my boys. When I decided to cancel the procedures and seek a second opinion, the response was discouraging. I was told that if we tried treatment with nitrous instead and it didn't work, there would be a $100 "try fee." When I requested copies of my youngest son's X-rays, I was told, "I doubt you have the technology to view them," which I found incredibly dismissive. Today, all three of my children were seen by another dentist, and the findings were dramatically different. My daughter was found to have no cavity at all. My middle child's records from this office included X-rays that had already been taken--despite us being told they were never able to get any because he wouldn't cooperate. He also had nothing that required immediate treatment. My youngest had fewer cavities than we were originally told, they were not deep or close to the nerve, and they can be treated without novocaine or nitrous. All three of my children sat calmly and cooperated wonderfully during their exams. The differences between the two evaluations were alarming. I am incredibly thankful that I trusted my instincts and sought a second opinion before allowing my children to undergo sedation and extensive dental work. Based on our experience, I cannot recommend this office.

I was seen in the urgent care clinic for some increasing hip pain: I arrived about 9:40 (providers…read morestart at 10, and the clerk I spoke to on the phone the day before recommended arriving around then to start the check-in process). I was in the back shortly after ten a.m., Aaron (MA) was fabulous (personable, smart), Dr Brown rocked; he listened to what I had to say (AND it was transcribed perfectly into my portal), X-rays and a plan for treatment was completed with me out the door by 11! I am REALLY confused by the 1 star reviews; I can only guess they are referring to the main clinics, not the urgent care option. As I progress through their system I will update my review, but as of today they absolutely are FABULOUS!!

Dr. Andrew Manista, along with his PA Amanda Cho at Olympia Orthopaedic Associates PLLC, performed…read morea 3-level cervical fusion on May 7th, and it gave me my life back. I had severe degenerative disc disease with widespread disc collapse, herniations, bulging discs, and constant nerve pain radiating down my arms that made daily life extremely difficult. I had not slept normally in years. My experience at the Olympia Orthopedics Spine Center was excellent. The process was highly efficient, well-organized, and compassionate. The nurses were especially kind, calm, and incredibly reassuring. Dr. Manista was at my bedside I woke up in recovery, sitting with me, smiling with confidence, and making sure I was fully awake and stable before leaving. He even made a light comment about restoring alignment and giving me a little height back--which turned out to be true! On the drive home, I already noticed I could move my arm and shoulder more freely, and the constant nerve pain that had been radiating down my arms was gone. What a life-altering moment!! Dr Manista's post-operative surgical summary was extremely detailed, and walked me through the entire procedure, including decompression, discectomies, and stabilization. It was clear, precise, and reassuring. Ten days later, I feel fantastic! My range of motion is already remarkable. Rather than losing mobility, I've already gained function and mobility in my neck--it's truly amazing! I cannot recommend Dr. Manista, Amanda Cho, and the entire team highly enough. Thank you for the life-changing care. Best regards, Laura