We get to Guadalajara airport to get our boarding pass and the Machine to scan my passport to get our pass is not working so we go to the counter they charge us 300 pesos for getting us the 5 boarding passes so 1500 pesos !! I go to check my pet in and they say he can't fly because he is a shihtzu! Mind you they allowed him to fly from charlotte to Denver then to Guadalajara with no promblem I had all the vet records and documents the volaris people in Denver didn not say anything about him not being able to fly and on the way back from Mexico they say he can't come back you have to leave him or stay your self and rebook another flight for a fee !! The supervisor was being a ass hole I wanted to whoop his ass the way he was talking to us !! Finally after about an hour of arguing they said fine he can fly bout I had to pay 3800 pesos which is about 200 dollars when they usually charge 100 I believe they where pocketing the money them selfs!! We also had 4 checked bags on the way to Mexico they where 65 dollars each so 260 $ and from Guadalajara they charged us 2500 pesos for each one 10000 pesos for 4 bags that where not over weight !! That's 125 per bag that's more than double of what the us charged us !! There was so many people that the staff was making them be late by holding them up and making them miss there flight and then saying we can rebook you for a fee like I mentioned earlier they probably pocket the money them selves!! It was my first time flying with volaris and it was definitely my last !! Please avoid this airline at all cost or you will want to beat up that supervisor like I was about to put hands on that guy!!!!! read more

Charges for everything! Purchased 2 round triptickets for $1200. Arrived 1 hr 1/2 before departure and they cared less to even have the desk open much less talk to us. Lost those tickets completely. There's no point on wasting your time nor battery going back and forth with the operator on how the decided to close the check in desk almost 2 hours early. They can careless what you have to say or what happened. THEY WILL NOT GIVE YOU A REFUND OR CREDIT. We had to purchase another ticket with united and used the same return flight with VOLARIS. Got charged for a CARRY ON, SOMETHING I WILL CARRY! Wtf! AFTER I HAD VERIFIED WITH THE FRONT DESK AND APPROVED OF MY CARRY ON.... then to make things worse I got strip searched. This airline is not worth it what so ever. I rather spend an additional $100 and not have to deal with unprofessional, noncaring staff. Oh and just wait till you get on the plane- that thing feels like it's made out of cardboard.. the seats, I'm Sure,NEVER GET CLEANED. You would think since this airline charges for the air you breath they could maybe, just maybe, offer you a $2 canned Coke or SOMETHING! No! Like I said they charge for everything! read more

Note: This was my first trip ever by myself with my 2 sisters and we were very excited to meet our grandparents (who are both very sick) for the first time. Our Spanish is very limited, however I can understand more than what I can speak. Me and my sisters were trying to get to Portland but we had a stop in Guadalajara. So, from Mexico City, we flew all the way there and since we had eaten nothing that day, we decided to eat quickly and then board our flight. The time the plane was supposed to leave was 5:58 in the afternoon and we had arrived there around 5:35. Despite this, there was a sign that said "Last Call" for our flight. However, the lady who was boarding the passengers just told us the plane left early bc we were the only ones not there (bullshit). She told us to talk to the "administration" of the airline, which ended up just being where the check-in was. This airline is a train wreck. Being right next to the United airlines check-in, I noted the difference in the line lengths and also how the employees were handling problems and they were VERY different. The line for Volaris was the longest in the airport and it was a chaotic mess. At one point, one lady cut the line by removing one of the belt dividers and even the Volaris employee who was on her break did nothing. It was so crazy that nobody knew where the line started and ended. Either way, it was finally our turn and the only way to resolve it was to buy tickets for the next day for $1500! The tickets we bought were so fucking cheap, I couldn't believe how expensive they could be, when the plane has no fucking WI-FI and no complimentary water. Anyways, we're standing there crying to him how we have no money and he finally gets the "manager" who just happens to be the woman who dealt with us earlier. At this point, I just start shouting at her explaining how we weren't late at all and she just wouldn't budge, saying the customer is in charge of making it to their flight on time. It was complete bullshit. Someone ended up helping us and we got the "emergency" flight (whatever the fuck that means) and we ended up getting home. Either way, this airline fucking sucks. It's cheap and probably won't help you at all with any problem you have. As someone who looked for the cheapest ticket to arrive at my destination, I would say that it is definitely not worth it. Volaris steals money from it's customers and the workers there only care about the health benefits, since literally every single one of them has braces. Hope this was helpful to someone read more

This is the worst airlines ever, hardly anyone spoke any english.. I misplaced my immigration. Then try to get new one. No one knew exactly where the office were actually located. Then we got there, they didn't take our Visa and told us to go to an atm to exchange for peso which even further delayed our stay. Thus after everything was needed to be done. We got to the station, we were 10 minutes and just left without us ... not easy to get around if you don't speak Spanish read more

If I can give them a 0 star I would worse service in Guadalajara airport I even had lost luggages and supposedly was sent to Mexico City lol how ? their own employees stole it I was notify by the volaris team . Once I got my luggage back all my clothing was worn and dirty no credit what so ever never again !. Kiosk was not working check-in bunch of error codes couldn't get my boarding pass i put a claim explains how they want it but no answers no call back no customer service satisfaction good luck ! and guess what they will close your ticket complain because they can't explain it and guess what one of the employees told me over the phone I just hang up 10 min ago told me sorry for the inconvenience but is bunch of politics how ? . I was charge by not having my name correctly which it was correct. All I have to say no customer service at all and what they did was steal even though you know rights you have to pay to get your boarding pass to fly !!!!!! I'm not flying with volaris ever again they are bad !I rather pay a bit more and you'll have a better flight service . Viva mexico ! Let's see if they respond ! I guess not ! That's says it all viva Mexico read more

They are the worst company ever... cancel flights constantly, do not accommodate the customer, rude staff!!!...never flying with them again.

If I could give this airline zero stars I would. They are super corrupt I refuse to fly with them ever again. 2lbs and they tried to charge $70 when a check in bag would be $50. Asides from the baggage issue seats are super small you are sitting on top of each other in broken seats that don't recline. $10 charge to check in. Employees are super unprofessional from check in clerk to supervisor. Horrible horrible horrible. Never again first and last time. read more

Worse experience ever! The flight 743 was delayed for 4 hours... they kept saying one hour after one hour had passed by. Then not by my choice I had to document my carry on because there was no more space on the plane....I have travelled to Mexico back and forth three times a year for about 20 years and never had such a bad experience as today.... my flight is leaving at 2:30am and I don't feel very safe about being in Mexico City at that time to take an Uber. read more

I DO NOT RECOMMENDED! I have tried to cancel my flight because it is too expensive and it's not letting me because it's an international flight. Also their service on flight is not the best. Worst experience of my life. read more

I fly a lot to Mexico from California. I usually fly with united airlines or aeromexico but this trip I decided to give them a try. Worst decision. They charged me 100$ for extra luggage which with the other airlines I've named is only 40-70$. They charged me 50$ for my carry on. The plane itself was eh. They were handing out a little bag of chips and something to drink and completely just ignored me and skipped me. I recommend u fly with another airline these ppl don't know much about hospitality and overprice. read more

I wish I could give a -5 star rating. Worst airline I've come across. Flew in to Guadalajara from tj and it was a horrible service, thank god we even got to Guadalajara. I'm currently trying to fly back from Guadalajara into Los Angeles but it seems impossible to even try anymore. We handed all our documentation at the front desk and everything went fine. We start making line to aboard the plane and they tell us our documentation was not correctly given. We were asked to go back down to get permission to even leave Guadalajara. We were wrongly communicated by the dumb lady in the front desk. Because of this situation we now have to sit in the airport for 9 hrs to take the next flight. I WILL NEVER even come across volaris.com. I do not recommend this airline at all. In the future I would rather walk to my destination before getting on this airline. read more

Worst Airline ever! My mom was going to take a flight from GDL to PDx with my 7 year old daughter last Friday. Upon arriving at ticket counter the check in agent told her that it was going to be $100.00 usd per person to have her check her in. That she needed to do it herself at the kiosk if she wanted to save some money. My mom pointed out there was noone helping people out on the floor and she didnt know how to do it. The agent respond with "Then ask your fallow passengers to help." My mom was shocked at how rude the agent was. So my mom asked a gentleman for help, which he was more then happy to do so. She went back to counter to check in bags and the same agent told her it was another $200.00 for the bags, which my mom was already to pay for. Then the agent told her there was a problem with the name on boarding pass being different then her passport, and it was going to be $250.00 to fix problem. The reservation was under her Name as it appears on her Green card which has her Married name and Mexican passport happen to still be under her maiden name. The agent took my moms documents to the back office then supervisor came out and passed them on to another agent then that agent handed them back to my mom. When my mom opened the passport she realized that green card was not inside. She told agent she would like her card back and agent told her back she didn't know what she was talking about. My mother explained she hadn't moved from counter and she was only given passport back and she wanted green card back. 20 min fight back and forth the agent very rudely told her that if she had no longer her Green card she wasn't to be able to fly. They took her of flight and told her she was on her own and no refunds for any of the money they had collected. That they couldn't do anything for her. She asked for bags and they send her to 4 different agents and they finally said they were never pulled from flight. That someone could pick them up in Portland. We talk to immigration and they said that best thing would be to go thru T.J. and cross the the bridge and explain what happen. Which we had to pay 2 sets of new tickets for and pay another 2 sets to get her from San Diego to Portland. Immigration was horrified by what and how Volaris dealt with my mom. We went to pick up bags at PDX and they said that bags were pulled in GDL and we had to call to get them back. We called and baggage claim department and they said that since my mom didn't fly with them they weren't not liable for delivery bags back to portland. We are still pending on bags. Words of wisdom PLEASE TAKE A LAYOVER OVER THIS HORRIBLE AIRLINE. read more

I agree with most of the other complaints-reviews. It's the worst, most horrible, cheap and greedy airline. They will sale your tickets without notice, it doesn't matter if you paid your seats and flights or checked in as early as the night prior to your flight, they will sale them. They got me, sold my seats and 10 others on the same flight. I had to stop counting after that. You get what you pay for, cheap tickets=Poor service and customer service, just pay the extra $40 on a different airline it's worth it. I won't be flying with them anymore. read more

If I could give 0 stars I would! My family of 11 was separated at the airport on our way back home from our family trip. They gave away my 9 year old seat to someone else and wanted me to leave my daughter behind for a "next flight". Did I mention my daughter is 9 years old! All of my 11 flight tickets were paid in advanced including our reserved seating because we were traveling with 5 kids all under the age of 12 years of age and we wanted all of them to be sitting with their parents NOT with strangers. We were at the airport and they were telling us we needed to be all separated in order to fly back home "if we wanted to get home". There was a total of 9 workers trying to figure what to do. My 9 year old daughter was crying my 9 year old nephew was crying, they were having a panic attack because they thought they were going to be left behind. Two of our tickets were sold to other people. So we asked to get them people off so we can have our child's seat back!!!! And they said "No, they couldn't do that". What they could do is "have someone stay behind and catch another flight. They really wanted me to leave to leave one of my kids behind. I kept telling the front desk "how in the world is that logical"....both my parents stayed behind just so all the kids can return back home at the same time with their Mommies and Daddies. Once again our kids started crying cause both grandparents were staying behind. When we finally got our boarding tickets they we noticed they did separate our seats. They gave my 9 year old daughter a ticket to seat all the way on the back by herself (REALLY?!). My husband took over that seat so my daughter can be next to her brother and a STRANGER! My sister was also separated from both her kids ( 9 year old son and 12 year old daughter). My niece and nephew were both siting next to a stranger! We DID PAY FOR OUR RESERVED SEATS because we didn't want this to happen. We did get here 3 hours early just Incase never did we think Volaris would ruin our Family trip. read more

Very bad service volarís switch their aircraft to another small one and left me and my family of 6 and a new born with out a flight. Along with many other families. Now we are stuck in Guadalajara it is 9pm and our next flight is u til 8am. They cannot just give my ticket already paid for weeks in advance to some one else because of their mistake. Never again in my life will I buy from them. This is not right and should not make people pay for their mistakes I would understand if it was delayed or could not land due to weather. If I could give them 0 stars I would read more

I had a flight from LAX to GDL at 3pm. The gate was not listed anywhere and apparently we were supposed to know to check in at one terminal and take a bus to another terminal for the flight. By the time I learned this, it was too late. I called Volaris and the automated system said it would call back, but it never did. After calling again, I was forced to buy a whole new ticket for 11:45pm. They said they could not check me in over the phone, but there was no one at the ticket counter (which is apparently closed from 2-7pm). I was unable to check in online (it kept saying that online check-in was not available). I waited 8 hours in the airport. I went to the gate to print my boarding pass over 1 hour before flight time and no one was there. When someone finally came, they said that because I had not checked in at the other terminal I could not board the flight. I was forced to pay $45 for a flight change and spend another 2 hours in the airport. When I tried to file a complaint online, the email did not go through. I emailed directly, and they said I should have known what to do. There was NO information in the confirmation email about the multiple terminals or the check-in process (that you have to wait for the ticket counter to open or that you have to have the app, which someone at the gate told me), and NONE of this information was provided over the phone. Of course, I will not be compensated for the unnecessary $268 I spent and the only thing I can do is leave this review and tell everyone I know to avoid using Volaris at all costs. read more

Absolutely the worst customer service I have experience on any airline. DO NOT FLY VOLARIS. They are liars and did absolutely nothing or even attempt to resolve my baggage issue. Very unprofessional and clearly do not care about customer satisfaction. Take your money and fly with another airline. They don't deserve to be in business. read more

The service sucks they charge for everything my last time using this crappy airline oh the they li

Worst airline ever. I couldn't even change my flight without paying a fee. Do to the Coronavirus outbreak this airline offered no charge for changing the flight dates but at the end is still asking for money. I hope they go bankrupt in the next few months. And it gets only one star because I do not know how to remove it. It should have been ZERO! read more

I'd like to share the worst experience I've had since traveling with Volaris for many years. First off we arrived at the airport 50 minutes before our flight departed and they refused to let us board saying the flight was closed. I was forced to buy a new flight for my family and I. I had to pay extra costs in food, another day of stay, rental car,most importantly jeopardize my job as I was scheduled to return to work Tuesday April 30th, 2019, etc. I was not offered any type of assistance. I called customer service and they pretty much said it was up to the airport. That being said the representative at the airport had the worst customer service. They didn't care I had children with me. I later found out that I was not the only one stranded some other people on a different flight complained about the same situation and we were told by other people at the airport that work there that Volaris was purposely closing their flights early to resell them. I believe this is true as we were boarding our flight there were a family and another passenger sold the same seat. To top it off we finally arrived at our destination in Tijuana and turns out our luggage never made it with us. They said it had either went back to Guadalajara or Returned. I am sitting here as I am writing this to you waiting on a phone call to see when and where will I pick up my luggage. This has been a very stressful experience, I don't know if I will ever trust to fly with Volaris ever again. I expect someone to do something about it, I spend a lot of money on my VIP Club membership to be treated the way we were. read more

Horrible horrible service. Worst airline! I had so many issues with this airline. We boarded late, the service was terrible & it looks like they could care less about their passengers. read more

This is the dirtiest volaris flight I have ever been on!! The terminal is also filthy with Nats all over the place. My flight was scheduled to depart around 9:00am we didn't board until 9:20am. I think they need to hire more people or get more organized in the boarding process. Anyways, I asked a Stuartist a question and she answered very sassy, with attitude. This airline used to be my favorite. Hopefully l, I won't miss my connecting flight to cancun later... read more

I want to be fair. The entire experience wasn't awful, and you're definitely just paying for a seat so don't expect much. My wife and I came to Cancun from Hermosillo and that was fine (only they charged us an extra $30 for checking our carry on because "there wasn't enough room" and when we get into the plane there was way more than enough). Then on our return flight we went from Cancun to Guadalajara and nobody thought to tell people that had a connecting flight to get back into the states that you'll need to go all the way back to the entrance to get your immigration papers. So we get to our gate plenty early and once they start boarding they tell us we need to get our immigration papers. We had about 30 minutes to run to the entrance, get the stuff, go back through TSA and the lady said they would wait for us. To our surprise after all is done we get back to our gate and everyone left. There was even still one minute before it was actually supposed to close their doors. We missed our flight and had to buy a last minute flight so we weren't stuck in the middle of Mexico and miss another flight to get back home. All in all, if you choose to go with Volaris just know that you're not gonna be comfortable (although the prices aren't awful) nor will you be taken care of because all they care about is money. read more

Terrible service !!!!! omg we started traveling at 10:20 from Seattle, got to Guadalajara and they were sooo unorganized... no one was helpful, oh not to mention we had to pay over 120 for 2 suitcases that were supposed to be carry ones... we had to go door D30 and no one told us our room got changed so it went to E45 and then they told us our plane got delayed 50 mins, THEN we moved to E30 for whatever reason.. we got into the plane again I asked for help and they glared.. if I could rate it less I would.. DO NOT GO ON THIS AIRLINE !! they aren't nice at all.. no tv screens no free food NOTHING !!! worse I've experience read more

OMG ... Horrible and I mean horrible customer service I have ever experience ! The employees are the worse. They are rude and it almost seems like the only word they know is no !!! I would never ever never will fly with them again !!! read more

Zero stars. They changed my flight because of a connection problem. I'm not new to travel so that wasn't a huge surprise, no big deal. But I spoke person to person with at least 5 different employees who all knew that my destination was an international flight to Chicago and nobody informed me that I needed a covid test to get on the plane. No email, nothing in my booking. One employee proceeded to search the internet for a Volaris page which explained the policy. It took her more than five minutes to find it. They didn't help me with a hotel as I was then stuck in Guadalajara, they didn't inform me during my 8 hour layover that I could have gotten a test in their parking garage, right across the street. ZERO ZERO ZERO. Do not attempt with them. Oh and I understand Spanish, speak it conversationally. It's as if they actively want to NOT be helpful. Thanks for the two days of travel that should have been 6 hours Volaris. You are the worst, right next to Ryanair. read more

VOLARIS is terrible. I have used several companies in the past and this is by far the worst!! I fly international and domestic every year... There is no leg space and they do not even serve you a drink without charging you. The worst is that my standard size carry on luggage was to big for their standards which blew me away!!! I have never had any issues in the past. I had to pay an extra $45 dollars. It is simply a scam!!! This is my first and LAST time using VOLARIS ! read more

THE WORSE airline ever!!! I flew from tij-gdl on the 24th & was going back home today... well THEY cancelled my tickets said it had been the bank i PROVED to them that the bank was good the payment of my ROUND flight had been paid for & all they did was call your bank we can't do anything to help you... i had to pay almost $700 in AEROMEXICO for a return flight tomorrow & volaros has wqshed their hands & not even apologize nothing... SAVE your money & fly elsewhere!!!!! La peor aerolinea q puede exisistir!!!! Despues de casi 2 horas me dijeron q mis boletos habian sido cancelado ya habia perdido mi vuelo... no supieron decir el porq habian sido cancelados simplemente q hablara a mi banco para intentar de resolver q me regrasaran el dinero... Tuve q ir y comprar boletos en aeromexico y pagar $700 por ellos (2) q fue casi lo q pague por mis boletos de ida y vuelta! Es ridiculo q hagan pasar a uno estos corajes y estos inconvenientes! read more

So I get to the Airport and they (Volaris) tell me my flight was changed from 9:40pm to 7:14pm and I got there at 8:10pm & that my flight has departed already. They tell me that they sent a email but when I check its not a Notification that they changed it its just a notification to print my bording pass with my new Flight time but with no indication that they changed it. They print you're boarding pass at the counter so why would I open a email with a tile that reads "Print you're boarding pass" Now my flight is on Tuesday and did I mention that it takes 3 hours to get to the airport from where my grandparents live or that I had to pay $70 for someone to take me to the airport? read more

If I could give this airport a ZERO I would... where to begin with my awful experience with Volaris in Guadalajara... I had a my don's toy guitar as a carry on and was said by the lady at check in it was fine to take as a carry on however when I go upstairs to board the plain the lady named Yesenia checking the tickets told me I had to pay $911.00 pesos cash in order to take toy guitar as a carry on I said no way am I paying you $911.00 when the guitar costs $200 pesos anyway I asked to speak to her supervisor who DECLINED to speak to me I don't know the reason why any supervisor would decline to speak to a customer well I wasn't going to leave my sons guitar behind so I told yesenia I would pay with my credit card which she wasn't very happy to hear that's because she knew she was doing a fraudulent charge on a carry on item that should be FREE, well this story doesn't end here when I got back home I contact Volaris customer service and each single representative I've spoke to has given me the run around about this incident until today I spoke to Tania Alonso who told me volaris had decided to DECLINED my $50 dollar refund on a fraudulent transaction at Guadalajara Airport I asked to speak to a supervisor and guess what he/she wasn't available to speak to and asked for me to call back after 4:00pm. I've traveled with many other airlines and NEVER experienced anything like this talk about poor customer service!!!! read more

This airline is the worst, the only thing free on the flight is a small cup of warm water . Their flights and gates on where to go to , are not posted .There are no customer service representatives are no where to be found. The flight attendant was rude to a passenger, since her paperwork was not filled out , she ask her if she knew how to read and write. read more

We had been in Guadalajara visiting family for two weeks and had our flight scheduled to leave on Monday October 12th 2020 with a take off time of 5:38am. We got to the airport a little before 4am. There was a long line to check bags stretching all the way to the boarding line. We got in it with everything ready to go. It moved slow as there were only three windows open with ladies there. No social distancing whatsoever. Finally we get up to the lady and she starts to weigh our bags. We had 4. She told us two of them were overweight and two were under so to go and fix things around and then get in line again. So we did quickly and got in line. By this time it was 4:10am and our flight would start boarding at 4:55am. We get to the same lady again who then tells us to take our bags with us to the boarding line. We reluctantly did as we were told not knowing why. We get in the long boarding line but it went way fast. We got to the front and that lady tells us if we are checking our bags then we need to take them to the checking bag lady. We told her that she sent us with our bags to the boarding line and this lady tells us we have to go back. So at this point it's 4:38am. We rush back in the check bag line for the third time and get to the counter. The SAME lady tells us they closed check in baggage for our flight 45 minutes ago....! What?! She had us on a wild goose chase for 40 minutes and NEVER told us that! We ran over to the manager counter and he told us our flight was boarding and there was nothing he could do. Didn't even seem sorry. We told him about the lady and how we would've been ready to board had she not sent us around and around. He didn't give one crap. He said all we could do was buy new plane tickets. We asked him to be comped for today's flight and he pretty much laughed in our faces. All we could do was go buy new tickets for the next day. We were exhausted, angry and had little cranky kids with us. We went back to our relatives home and slept. Our tickets were for the same flight the next day. We got there this time at 3:30am. Once again there was a long line for bag check and only two ladies at the windows. We weighed our bags the night prior so we were ready. While we are in line, my brother inlaw was trying to check us in and get our tickets pulled up on the mobile app. For some reason it wouldn't let him check us in. He went to a kiosk and it said error. We get to the counter and the lady says she can print our tickets for 100 pesos each. Ridiculous! My inlaws may have cussed at her but then explained our situation yesterday. She got very upset and told us to get the f out of the way and go to the end of the line again. We apologized and told her we'd pay for her to print them but she was already mad at us. So back to the end we went again. Still trying to pull up our tickets on the app because we were so done paying extra for things. Finally my brother inlaw said whatever and told a guy to print them for us. Of course, after he went to do that I was able to pull our tickets up on the app but it was too late. The guy had printed our tickets out and we have to pay him. Super sketchy! We get to the front to check our bags and the lady tells us we have to pay 1,000 pesos for two of our check bags... we tell her we had all four paid for the day before and she said since it was a new flight we had to pay again today. Absolutely crazy. We paid and boarded and vowed to NEVER again fly volaris airlines. Such a nightmare! I've never in my life had that experience and had the airline people not even try to compensate or apologize even a little. And for those of you who may say we should've gotten there earlier, we couldn't because they don't even open the lines to check bags until after 3am. Never ever again! read more

This place is a nightmare. Flew in from Cozumel and had a connection to LAX. We go to the gate and we're told we had to go through immigration. We run down there and get back 12 minutes before departure. Now mind you the staff at the gate knew we were running there and back. Complete assholes. They let the flight take off and could give a damn. I hope they get payback REALLLLLL SOON. We had to grab this flight out of necessity of location, but we would NEVER give them another penny of ours. The first leg was bad enough with their tiny seats and no leg room. Then Bertha in front of us needed to lean back, of course. After taking off we realized snacks and drinks cost $$. The time between departure and take off was about 10 minutes, so they did not sanitize the plane. Gross. How ridiculous is that? We have flown a lot and I did not feel comfortable with the plane at all. Lots of noises that were new to me. Can't wait to get home and will NEVER fly this raggedy airline again. Even if another airline charges more, PAY IT!!!! read more

Volaris suck!! they entered my name incorrectly and now they are charging me 900 pesos, and I had called before and they told me the change has a cost of 199.00 plus customer service sucks.... read more

Not pleased with volaris last name wasn't correct on ticket so I had to purchase a whole new ticket and on top of that couldn't even fly at the same time !!!!! Spoke with manager and she said can't do anything u need to pay a whole new ticket they suck read more

If I could give Volaris NO stars I would! If you have the option of buying tickets thru another airline, DO IT! From passing through a ridiculous check point of where you didn't even know where the line started of ended. To the gates of where the airport had no sense of organization with what flight was at which gate. They had a specific fight change 3 times of gates. To our flight from Culiacan to Guadalajara was delayed 2 hours due to "bad weather", when no way in hell was there any bad weather. The sun was out & shinning. Arriving to Guadalajara airport we were asking for help since we had to get our second plane. The lady was too busy talking to her co-worker at the time. Then when given the information she stated the doors had just closed and they couldn't open the doors back up, even if it was the same airline & their fault of the delay. Therefore they send us to change our flight tickets. Waiting in the line for approximately 30 minutes, observing how we were the only ones in that specific line, and a few Volaris employees walking here & there, just looked up at us & walking. No greeting or on their phone & then walking off. Until finally a lady (Cristina Rojas) to be exact asks, "can I help you?", instead of "hello, how can I help you?". RUDE! We explained to her what happened & starts checking what needs to be done. She calls someone on the phone to verify we were telling her the truth! Based on the confirmation they did confirm our flight we had arrived in was delayed. Then while we are right in front of her she starts asking whoever she was talking to another question & having a whole different conversation! Like hello we don't have time to waste time! We had already been delayed 2 hours & caused us to miss our flight due to their guts of lying of "bad weather"! On top of that we hear an elderly lady who was having the same issue right next to us. Once Cristina hangs up, she tells us the only flight would be for the next day, that she could only change our flight & any additional changes there would be a charge & we couldn't get our money back either. Yet the fault was on their end. Customers service is horrible for Volaris! Not even an apology from the pilot, the person at the entrance of our arrival, or even the lady who was doing our change! Whole different places & people, but still the same employees for that specific airline. I wouldn't book a flight with them again! read more

If I could give them no stars I would because even one star is way too much credit for such a terrible company. our flight was on nov. 22 and our flight was delayed 13 hours. we were told only 2 hours and we were like okay that's fine. Then 2 hours turned into 9 hours and they said our flight was cancelled we can get refunds or we can stick around if we want too. what in the world what company says that to someone? we stuck around because we had to go if not we miss out on all the money we spent on the rental vehicle and hotel and everything else. we were not given the privilege to go home and come back to the airport at a later time, I'm pregnant and myself and my family had to sleep on the airport floor with my 2 year old toddler. when I literally live 5 minutes away from the airport I could have gone home and came back when the flight was ready instead of me waiting around while the company agents ran around like chickens with their heads cut off. finally we got a time for us to leave and they had everyone that stayed line up again and they had assigned our seats for our flight back something we DID NOT ask for. little did we know it was going to mess everything up for our returning flight. so volaris allows you to check in 24 hours before your flight and I needed to pay for 4 checked bags because on the app and website it is 30 dollars per bag and at the airport it is 55-75 dollars for each one so I tried doing that on the app and on the website on SIX different devices and it kept telling me to call customer service. so I did, I called 2 times and both times they told me I have to do it at the airport and that they can't help me. I got to the airport and one the check in agent was extremely rude and thought I was lying or something about me not being able to check in and she literally walked me over to the check in machine and did it and it didn't work as I told her but she kept wanting me to pay 300 pesos for each check in, what do I look like paying 300 pesos for each person when their is 8 of us flying. She told us we should be able to log in on the app once she checks us in to pay for the bags. so finally she checked us in without charging us but she said we have to pay 55 dollars for each checked bag since we went on the app and it didn't work. she said that the customer service rep noted that they offered to let us buy bags over the phone. I was baffled, IF THEY WOULD HAVE OFFERED THAT WE WOULD NOT BE HAVING THIS CONVERSATION RIGHT NOW. It was beyond me that they are such a snake lying company. The checkin agent told us we can call customer service and see if they can do something because we asked for a manager and she refused to get one because she said in a rude smart mouth tone "they are literally going to tell you the same thing I just said so it's pointless and a waste of time for me to go get one" so I called customer service again and he said she she already did check in they have no access to the flight anymore and they can't do anything. The check in lady removed the check in so he can access the flight and he did access it and said he still can't do anything since they already checked in once. So I told him I was basically stuck paying extra for a mistake Volaris made and he said "I'm sorry but I didn't tell you to check in." I was furious but I completely lost it when he proceeded to say "it is what it is" never have I ever experienced such an unprofessional unpleasant company in my life. I sucked it up told the lady to charge me for the 4 bags and she laughed at my face and said I told you. checked us in and I just left. I fly to Mexico about 2 times a year and I'm better off flying with Aeromexico then volaris. I don't wish this upon anyone never flying with this company ever ever again. My family and I feel robbed and played. read more

This was the worst trip I have ever had they don't even deserve the one star that I gave them. The two times I have flown with them they were both the worst experiences I had ever had. The first flight they sold our tickets and we were delayed for an hour and then their plane wasn't working well so they stopped us halfway and we had to spend the night in the airport on the floor. The second flight when we were landing our children started laughing a little the bitch behind us yelled at my children to stop laughing because its not funny and I told her if she could plz stop and she started blabbing about sneezing and shit and wouldn't stop and she got into an argument with like 3 other people and was driving everyone crazy long story short I'm never flying Volaris again and if you want to have a nice and safe trip I would suggest any other service but Volaris because it's completely shit read more

Worst airline ever! Bad customer service period! They are not flexible with you or work with you if you need to make changes even if it's 24 hours or more in advance read more

if i can rate this a 0 trust me i would. this is the worst airline ever!!! they don't have manners. they want to charge you for any little thing. they didn't let us take pictures in the airport. and most importantly they have the worst customer service ever! save yourself the time and money and don't purchase any tickets from this airline! read more