They make your experience complicated!!! the air assistance make you feel uncomfortable all the time

Worst experience ever. Got discriminated,harassed and threatened By Rosa Elena Gutierrez and Hugo Benitez. To make a long story short we got over charged, they tried stealing the money we got over charged with and to top it off they went through my luggage tossed all my belongings and stole jewelry from it . To top it off. They had the nerve to put another lock on thst I had to pay it open with bolt cutters. F*ck this airline and their crooked ways. read more

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The check in process here takes forever. We came in a big group and apparently if we check in consecutively the system crashes. So we have to check in one at a time. Make sure you come to the airport early if you are flying with this airline. Depending on which plane you fly the seats are decent. I fell asleep immediately last time I flew on this flight. I'm glad that it was a short flight. I've seen other reviews which said that the flight crew is quite rude. I was asleep so I can't say for sure if that is true or not... If you're flying domestically in Mexico this airline probably has the better prices. Just don't expect your flight to be super pleasant. You get what you pay for! read more

WORSE AIRLINE EVER. If i can give it zero stars i would, trust & believe. They let other people sit in the seat i had PAYED extra for ? And they still want me to pay for my carry on that already came included with my flight ?? Along side they change the boarding gate and never announced it. Communication is straight up TRASH. I told the flight attendant about the people sitting on my seat and she doesn't do anything but makes me & my partner sit on other's people's seat whom payed EXTRA AS WELL. read more

The absolute WORST airline I've ever been on in my life. Our flight was delayed 45 minutes, causing us to miss our next flight (SAME AIRLINE). Not a big deal, I figured. So we go to the Volaris help desk and they tell us we need to take the same plane we just got off of and go back to Guadalajara to catch a flight to LAX. So we go. And now apparently the lady never booked us a return flight even though it was paid for. And now we have to wait until the 6am flight to go back. I work tomorrow and this is just the most ridiculous run around. I will NEVER fly again on this airline. The representatives were nothing but apathetic at best. It disgusts me to see customer service like this when I've been in the industry 15 years. read more

If i could give this airline -10 stars I would. I have tried to go for their services many times now hoping they will or have improved but it never fails to disappoint me. Slow lines, horrible customer service, flights that get cancelled and changed last minute, etc, etc. I am done trying to give this airline chances, I rather pay more money just to avoid the stress and hassle this airline has caused on me. read more

This is one of the worst airlines, not only do they not actually have a customer service number their workers at the airports do extra steps that are supposed to help you get in faster yet you don't. And their workers are just rude. Last time I fly this airline. read more

Worst experience ever! Volaris does it again, they get you with their cheap flight tickets, but they make their money back by making you pay for another ticket because they decide to close the gate an hour prior to your flight time! We were forced to buy 2 ticket to get back home even though we arrived at Guadalajara airport and hour prior before our flight, they claimed to have closed the gate even thought it was 11:27am!!! Never again flying volaris ! read more

We bought our tickets from Tijuana to Mexico City, to leave tomorrow 4/11/2020 and returning on 4/19/2020. We were a party of five, my daughter, husband and child, 7 months old, my wife and myself. As I have 9 stents, early March I called explaining that do to my condition my cardiologist told me I should not go, they told me to write an e-mail to their customer service asking for a refund or voucher, which I did, that they never answer. I repeated my request two more times and not answer. Then the border San Diego-Tijuana was close and my daughter and son i law tried to call many times with not answer. Recently, and after many attempts they answer to me and passed to someone, I waited for more 30' and was disconnected. Recently we got a mail from Volaris that we could change our flight for a later day. We tried to do it many times, it has been impossible to get access to it, we tried to call again and no answer. I never found in more than 70 years that i had used airlines such an awful behavior. Volaris is a clear indication of irresponsibility and concern of their customers. Make yourself a favor never use Volaris. . read more

They have got to be one of the worst airlines ever!!! The Stewardess are usually snoby and no help at all. I always see them sneering at anyone that needs help and/or is confused. They make you pay for everything you eat on the plane supposedly to keep the prices down but they still have high prices like most airlines. The check in is always a nightmare as well as the loooong lines at the airport. Why do I even use them you wonder? For the only reason that they fly direct to GDL and I like leaving from the San Jose airport at noon. If I find anything else believe me I would so not use them. They will screw you with weight and baggage issues especially during christmas season so beware!!!! Their call center is also very inadaquate and rude. Their specials will lock you in so bad it will be cheaper just to buy a new ticket if you change anything. read more

The worst airline ever, they are a so called budget airline but in reality you end up spending more. They nickel and dime you through every step of your flight. The service is horrible they are rude and arrogant. This is the first and last time I will ever use this airline. They charged me for having a U.S. passport. You are better off using another airline read more

Flight has been delayed 1 hour so far next time I'll just book my flight somewhere else These companies probably don't care anyways read more

If I could give negative stars I would... When I purchased my plane ticket the website timed out as I was putting in my payment information. When it went through I noticed I was charged for an extra full sized luggage, ( $74.50) which I did not take with me on the plane. I called the airline to see if I could simply take the luggage I have already paid for on my way back. The gentleman I spoke with apologized and said he could not authorize a refund but he will transfer me to his supervisor who "should be able to help better." When the supervisor answered she was very short and kept talking over me as I was trying to explain the situation. I was told no, I could not take the luggage back nor could i get a refund, even though I did not bring the luggage in the first place. When I asked to speak with a different supervisor I was told there was no one above "Andy" the woman I was speaking with. When I called again the next day I was offered a credit for one luggage only IF I buy another plane ticket, which is ludicrous. They will not refund the money they wrongfully took in the first place, even though there employee already admitted it was their mistake. When I requested to take the luggage I have already paid for back with me, I was told if I want to take a full size luggage I can "just buy another luggage." They are extremely unprofessional and rude. My family flies at least twice a year and we will never EVER fly through Volaris again. If I could give one piece of advice, pay a little extra to avoid the migraine. Never fly with them. read more

Horrible airline. Staff are the least helpful I have encountered flying for over 30 years. If you can avoid them, do it. They like collecting money and providing as little service as humanly possible. If the airline could be shutdown tomorrow, the world would be better off. read more

The worst customer service and my flight is been delayed for 5 hours I try to cancel my flight and They refused to cancel my flight and felt obligated to flight with them Please STAY AWAY from this company they are the worst customer service omg I can't believe I pay $800 for my flight and I got stock in Guadalajara for 10 hours read more

Seriously worst airline ever. Staff is super rude ! We asked 3 different workers what line we had to be in and all 3 of them told us something different so we wasted time by being in the wrong line. Then they tell us the that the flight is closed so that we were too late when we were in line already for 2 hours. I had always heard bad things about this airline and thought maybe it isn't that bad let's try it out. Well turns out that all of the bad things were true. So many angry people lost their flight to Cancun, Las Vegas and even to Tijuana so not only did this happen to us but to others as well. All in all I wouldn't recommend flying with them! read more

This airline is cheap!! But I guess you get what you pay. Service is the worst I've ever seen. They will try to charge for everything!!! Even water!!! No joke. The boarding crew is rude and not helpful. They try to charge me 40dlls for one carry on only because it didn't had a stiker the people at the counter should have attached to the bag. This airline is a scam. Be careful, take your time and read all small letters. Not a happy customer. No recomiendo viajar en esta aerolínea, lo barato sale caro. Te quieren cobrar por todo. Y el servicio es pésimo. read more

I rather fly on Spirit Airlines than Volaris. This airline sucks!!! They didn't even have paperwork to land in Oakland and had to sort things out while we waited on the plane. read more

Esta aerolínea no sirve para nada son rateros la supervisora notiene clase por dos kilos de mas me cobraron lo de otra maleta no vuelen con bolaris read more

Not like. Volaris had a new departure terminal built. SALA / LOUNGE "A" To be very confusing with waiting area A. SALA A is down the hall down the stairs. To the waiting/boarding area. Then from the gate you Go outside and walk some more to board the plane. Too much stuff to go thru. Not enough lighting on the walkway at night. And Don't let it rain. Also, There is no communication between the volaris terminal and the main terminal so you have no knowledge of where or when boarding is happening your out of luck. read more

Worse airline. Separated my seat from my child's & get mad over the fact that I called them out on it. How ridiculous can they be. I don't understand you are getting paid for what you do it's not for free. read more

Edith was a horrrible clerk!!! Repeat EDITH (wish her last name was on her tag) was a horrible clerk!! She was one of the girls that checks bags and tickets at front desk, make sure you don't go with her and if you do ask for manager asap! She had an attitude, rude, didn't mention other alternatives when our bag went over the maximum weight, made us go all the way to the back of the line and luckly was helped by Elizabeth who was the total opposite! She was kind and helped us manage to not leave behind a suit case because it didn't fit their scale. Funny how we had no trouble when we flew from Oakland to here but then had an issue when we returned... My husband and I have decided not to book with this company in the future. Horrible! read more

Below is the letter I just wrote to Volaris, you be the judge.. I have spent hours on the phone with your people, 3 different departments. Let us first start with my reservation number F8NP4G, This was a flight that was originally scheduled to leave on the 23rd of January. You canceled that flight after I had made the reservation and changed it to the 24th of January. My Uncle who lives in Ontario called and said he had the flu and not to come, this is after I allowed you to change my flight. I spent 3 to 4 days on the phone with your people with everyone telling me to go to different departments. I gave up on this the flight leaves tonight, I have not canceled or changed the ticket, you all make it very difficult. Yesterday I made a reservation to Miami to visit my 91 year old father , reservation number UBTY9XD leaving on the 12th of February and returning on the 16th of February. Today I get a message to call you all AGAIN, the flight on the 12th of February is canceled, would I agree to go on the 13th or fly to Orlando (how stupid is that). I screamed at Gerado when he told me my options and what you could do for me. I told him to cancel the flight and give my a refund. He informed me I would not see a credit for 20 to 30 days. I found this humorous since if I told you when booking a flight Volaris wont see their money to 20 to 30 days you would not sell me a ticket. I have 2 more flights paid for and reserved in April and in May with Volaris, I pray you will not be canceling these flights since there are connections with other airlines. Bottom line, I don't know what your problems are but this Volaris customer is not happy, on the Ontario flight I lost $288.00 USD and you gave me a voucher for $1,500 Pesos that the system only allowed my to use $1,000 Peso and now you have my money to use for 20 to 30 days for a flight that I paid for to Miami and you canceled. How in the world are you going to save face and make your customers feel secure when they book a flight that you are not going to cancel the flight. When it is Volaris's fault and the customer is inconvenienced the customer should be compensated and made to feel whole again. Volaris compensates their customers with a boot up the customers butt and a $400 Pesos voucher as what was offered for canceling my Miami flight and to wait 20 to 30 days for a credit. You need to call your customers and apologize and win their business back, price is not everything, service and comfort fit in the equation also. Update to this. They did not cancel the changed Miami flight, I was on the phone again with them, losing the value of 1/3 of the voucher they gave me for the Ontario flight they canceled with the explanation that the voucher can only be used once, and the apology voucher they offered to me for their Miami cancelation is only for 1/2 the leg of the trip since they did not cancel the return flight. There is no empathy, apology or any regard for their customers inconvenience. And to add fuel to the fire, I am told now the credit to my credit card will be done 25 to 30 WORK days, is that not a kick, Volaris wants the money immediately when booking a flight but when they screw up you have to wait almost 45 days to get it back.. I guess it is true, you get what you pay for, and buyer beware. read more

Worst flight I have ever been on. Not only did they move our boarding entry from one place to another, they also delayed our flight by over an hour, and had us board a plane which was filled with hundreds of mosquitos. They wouldn't do anything about the mosquitos and stated that this was normal. I've flown many times with Aeromexico and NEVER have I encountered such a problem. This is public endangerment and it was not handled properly whatsoever. read more

The worst flight of my life they had the nerve to tell me I refused a change in flight and a refund the initial cost for two round-trip tickets was 600 but after fees was close to 1000$ I would never fly that airline again worst bunch of lying cheating business I have ever encountered. read more

My husband and I travel often, we love people, and visiting new places. This was our first and last time using this airline, by far the worst experience we have had with any airline. Do not use them if you want to have a smooth traveling experience, especially if you are American (with USA passport) because they will treat you like crap, literally. Their customer service is below zero stars. Our flight was leaving at 6:40, we were here by 5am just waiting because they didn't know which door was going to be used to board, I have attached a pic that shows 5:24am and they only knew that the waiting area was "C," so we waited. By the time we get there at 6:15am they told us that the flight had left and too bad, when the flight didn't leave until 6:43. We saw that the bus leading toward the plane!! We begged the guy to radio the bus so that we, too, could board, but instead, he chucked and said no your plane left already and was extremely rude about it. Then we explained this to the supervisor and her response was even worse, we have to pay again for a flight that leaves until 5pm when my husband is an officer and has to work tonight as it is New Year's Eve, they showed absolutely zero care and were arrogant and did not even offer an apology what so ever. Their demeanor is truly appalling. Pay the extra $50-100 and travel with an airline that will treat you like a customer. Never again will we travel through them, it is clear to us that they do not care about their customers!!! read more

Volaris - Airlines Near Me - Guadalajara, JAL

From the moment you get to the Airport the lines for this Airline company are very long and unorganized. They do not have a kiosk to check in and they treat their Travelers very unprofessional. I have been to 16 countries and I have been on many airlines and this by far is the worst. When I arrived they wanted to charge me $45 for a small carry on bag. we are talking about something small the size of a gym bag. they will only allow you a backpack size free off charge. They offered me an earlier flight and I accepted however they gave me a seat that did not recline without letting me know. Their seats are very small and in reality have hardly any leg space. I would almost bet that this airline company has the smallest space for their travelers. Bottom line they do not care for the Traveler they only look at their bottom line profit and not the customer. They dont even offer free water on board. they charge you for soft drinks. Really the price of your ticket does not get you a soft drink???? I would not recommend this cheap, unprofessional, bad service, small tight seat airline to anyone looking to travel. Stay away from Volaris. Oh and they do not offer a rewards program or partners with any other airline. Its probably because no other airline wants to be associated with them. read more

First and foremost, this company's customer service is HORRIBLE and that is an understatement! The workers are horribly trained, and are extremely rude with their customers. It is very apparent they only care about taking people's money and void making their customers flight enjoyable. The attendant was shown our boarding pass and directed us to a line, which was the wrong flight. The company does not have an actual dedicated area for their flights and they put their passengers on a bus to the plane. Next thing we know, we get to the front of the line to be told we are on the wrong line and it was the next boarding area. The bus had literally just left and still had over 30 minutes before take off. The worker told us we missed out flight and he would not call the bus back as we watched the bus drive away into the tarmac. He rudely said to go back out to arrivals and get our luggage and we would need to find another flight. Being already angry, we spend another 30 min get out of the departures, another 45 min to get in line and speak to an attendant about a new flight. We finally make it to the front and we are told it was our fault that we were late (keep in mind another worker was shown boarding pass and directed us where to go). They then told us we had to pay an additional fee for another flight and again being extremely rude with us were told there were only two spots left in the next flight (10 hrs later) and they told us they were not doing anything about it and refused to provide a refund and were basically forced to pay more money for the next flight. We then spent another hour tracking down our checked luggage and then forced to wait. If you are considering using this airline, DO NOT! Pay the extra money for another airline and it will be worth it along with Customer Service. read more

If you're looking for your flight to be changed last min every time and want to spend extra money you don't have then volaris is for you . The employees are no help with info you'll just get the run around and have you late for your flight .... bullshit ass airline .. now I have to spend 9 extra hours in this bullshit of an airline read more

I made a reservation on Volaris online. After paying, my Wednesday reservation was confirmed for Tuesday (the site does not provide a final check of order before paying). I immediately called Volaris, and was basically told tough luck. They are not responsible for any mistakes made by the buyer or the Volaris website!!!!! I don't know what happened in this case, but the Volaris website consistently makes errors. Try Interjet or Aeromexico. They are both much more responsible companies read more

DONT!!! WORST AIRLINE!!! They close the plane door when they please no accurate times. Missed a flight we were 30 mins before take off. Found another flight an hour later thankfully. On the way back home they allowed a carry on to connecting flight then declined it at second flight stating we should of got there earlier to check it in, after explaining to them their airline was the one that caused the delay a whole 40 mins late. Had to leave carry on, and almost missed our flight AGAIN because of their delays. read more

This airline sucks! They will rob you , you will wait , and tons of other bs!! Stay clear of u can afford it , if you can't then go cheap and go through them and just be ready for the sh*t storm! read more

Worst airline ever. I know they will see my review and Laugh about or probably won't see it, because that is the level of unprofessionalism and prepotency they have. Specially NATALIA one of the Boarding Managers In the Guadalajara international airport , She is the worst person i ever meet , she did not let myself and my family board the plane because she said we were one minute late . yes one minute late i am not kidding, but what happens when they cancel or modify your flight? NOTHING RIGHT? you as a costumer always has to lose , they always win. My self and my family plan this trip for a long time , our flight was from guadalajara to cancun this past March 12 2021 and just because this prepotent Lady , we ended up losing the flight and had to cancel our trip , my kids were so sad because we had no more money to spend in buying more tickets, i will never ever buy a flight ticket with volaris , Please avoid Volaris. they will give you a really hard and stressful time is not worth it. La peor aerolínea de la historia. Sé que verán mi reseña y se reirán de ella o probablemente no la verán, porque ese es el nivel de falta de profesionalismo y prepotencia que tienen. Especialmente NATALIA, una de las encargadas de embarque en el aeropuerto internacional de Guadalajara, es la peor persona que he conocido, no nos dejó ni a mí ni a mi familia abordar el avión porque dijo que llegamos un minuto tarde. sí, un minuto tarde, no estoy bromeando, pero ¿qué pasa cuando cancelan o modifican su vuelo? ¿NADA VERDAD? tú como cliente siempre tienes que perder, ellos siempre ganan. Mi familia y yo planificamos este viaje durante mucho tiempo, nuestro vuelo fue de guadalajara a cancún el pasado 12 de marzo de 2021 y solo porque esta señora prepotente, terminamos perdiendo el vuelo y tuvimos que cancelar nuestro viaje, mis hijos estaban muy tristes. Debido a que no teníamos más dinero para gastar en comprar más boletos, nunca jamás compraré un boleto de avión con volaris, por favor evite Volaris. te darán un momento realmente duro y estresante que no vale la pena. read more

Worst airline if you need to take a flight out to Mexico and back. I had one of the worst experiences. My luggage was lost for one week. They told me I was hiding ilegal substance and wanted to detain me after arriving back in United States. Two days after I spoke with the volaris associate and they told me i could come back to LAX and wait for my luggage because it was being flown back to United States. I went back to LAX and waited the whole day and there was no volaris associate to assist me. I was forced to ask the lax team and they told me volaris lost luggage often. I forced to go home with no luggage. One day later i was finally able to get ahold of a volaris associate and they finally told me my luggage was never sent to the United States. From there i kept calling and finally received an email stating volaris was going to have my luggage delivered to my home at 12am... He showed up at 3am..... Worst experience ever ! read more

i purchased my airline for oct 3 i needed to go back home this morning for an emergency but volaris switched my flight for tomorrow supposly their was no flight after i had already purchased it but not just that the one who is in charge her name is fabiola was really rude telling my aunt she coudnt attend me till she backs off & other worker behind her was laughing .. idk but im not flying ever again with volaris . read more

Does this airline even know which way is up?! The short: Customers are like herded cattle and customer time is unimportant. The saying 'time is money' is only important if it's relevant to Volaris company time. Everything that is the fault of the airline just seemingly gets dumped on customers. The long: On the morning of my flight I arrived 3 hours early which typically leaves me plenty of time to relax in the lounge, grab coffee, or do some duty free shopping. There were about 4 clerks to tend to at least 4 international flights (GDL to LAX/SFO/OAK/MDW) all departing about the same time. Holy Mary Mother of God, that could be 800-1000 passengers!!! The 300'+ long line looped 3 times & zigzagged between structural columns and into airport space with everyone dragging their luggage & dealing w impatient little ones. The line took so long it stressed out travelers as well as employees. I even saw stressed out mothers lose in line & lash out at children. The wait in line was over 2 hours for me but longer for those that arrived after. The line took so long clerks began yelling out for customers traveling to Chicago & San Francisco flights (Flights that had departure times within 10 minutes of mine lol). Then floods of people and luggage trapped in the back of the line were allowed to CUT IN FRONT of everyone else. Other customers had to shuffle/shift luggage and move around so the now 'rushed' customers could cut through the weave of lines. As people would shuffle around I saw several people cut in line by moving from the back to the closer lanes. Then remember the 4 clerks? Now they dedicated 2 clerks to process the rushed customers and the remaining 2 to process the hundreds of people remaining in line. REALLY? I WANTED TO SCREAM!!! As all this is going on everyone standing in line is swatting, waving and scratching because of all the MOSQUITOS! This airline does not even care about your HEALTH!!! When I reach the counter I am met with extra fees for luggage because of course at this airline anything other than a carry-on is 'extra'. The clerk tells me the charge is 24 DOLLARS for the baggage. Uh, buens dias bobo. Aren't we in the UNITED STATES OF MEXICO?!?!?! I asked him for the amount in pesos and he FROWNS!!!! WTF, what did I do!?!?!?! I give him the pesos and he looks at me like he has never seen cash before. He stands there for a few seconds and thinks. OMG what is going on!? He walks away for a good five minutes and comes back with a lady who has a fanny pack filled with cash. She hands me part of my change, says she owes me money and walks away. The clerk who was processing me then just stands there as if I'm supposed to know what to do next. He then asks me to step aside so he can continue to process other passengers. Um Ok. I stand aside but guess what? Now I'm just feeling like I'm in the way as others as they clumsily pass through with all their luggage. Why don't individual clerks have the ability process cash and make change?!?!?! 10 minutes later the fanny pack lady comes back with my change and I make a dash for the security check. No we haven't done that yet and now it's about 20 minutes to boarding, my bladder is calling, and I'm stressed out before 7am! Grrrr! Of course they had to drive customers nuts by changing the gate on us TWICE to a COMPLETELY DIFFERENT FLOOR! First time, last time! read more

EL PEORR!!! DIERON MIS BOLETOS 2 VECES !!! They did not offer our money back or anything !!! The manager was a total asshole as well as the girl helping me upfront !!! this was the second time they gave my tickets to someone else because they over sold them . SON UNOS BOLAS DE RATEROS read more

They changed the waiting zone like 3 times just to tell us that our flight was going to be delay 3 hours . They could of said that since the beginning instead of keep us moving back and forth read more

This place fucking sucks , I had a flight from Gudalajara Mexico to Tijuana , our flight was scheduled to leave at 5:04 , but guess what ? They ended up delaying our flight for more than 5 hours. To make things even worse they made the excuse of delay was due to "weather" but turns out that wasn't the truth. These guys are fucking rats , not worthy of our money. Don't fly with this corrupt airline. read more

We get to Guadalajara airport to get our boarding pass and the Machine to scan my passport to get our pass is not working so we go to the counter they charge us 300 pesos for getting us the 5 boarding passes so 1500 pesos !! I go to check my pet in and they say he can't fly because he is a shihtzu! Mind you they allowed him to fly from charlotte to Denver then to Guadalajara with no promblem I had all the vet records and documents the volaris people in Denver didn not say anything about him not being able to fly and on the way back from Mexico they say he can't come back you have to leave him or stay your self and rebook another flight for a fee !! The supervisor was being a ass hole I wanted to whoop his ass the way he was talking to us !! Finally after about an hour of arguing they said fine he can fly bout I had to pay 3800 pesos which is about 200 dollars when they usually charge 100 I believe they where pocketing the money them selfs!! We also had 4 checked bags on the way to Mexico they where 65 dollars each so 260 $ and from Guadalajara they charged us 2500 pesos for each one 10000 pesos for 4 bags that where not over weight !! That's 125 per bag that's more than double of what the us charged us !! There was so many people that the staff was making them be late by holding them up and making them miss there flight and then saying we can rebook you for a fee like I mentioned earlier they probably pocket the money them selves!! It was my first time flying with volaris and it was definitely my last !! Please avoid this airline at all cost or you will want to beat up that supervisor like I was about to put hands on that guy!!!!! read more