I've been going here for a few months now. Needed a manicure before a client meeting one day and…read moreeven tho I usually do one like once a month or once every two months I didn't have the time to fix chipped nail polish so I ran over here during my lunch hour. Service here is impeccable. They are thoughtful, kind, the ambiance and feel of this place is amazingly peaceful and it's super duper clean. All the things you need in a spa. They've even got some sort of sound proofing thing going on because whenever I've come here there hasn't been traffic noise - it's truly a peaceful oasis in an otherwise frantically crowded neighborhood. That being said, I've now come here a few times. My manicure have always been ooookaaaaaay. But I return because it's a wonderful experience. You lie down, there are comfy pillows, almost an eerie silence with very calming music playing overhead and it always smells lovely. It's a great way to spend a lunch hour and kind of recharge your batteries after a rough morning. This past visit (probably like my 5th or 6th - I don't always remember to check in) my manicure really wasn't okay. It was bad. I hate having to do things like ask for the nail file and file my own nail after someone makes it significantly shorter and files it into a crooked square shape...when I try to keep my nails a nice medium length (rather than short :-/) and I was clear about wanting a more rounded square. I had to fix a few after I was done...I also had to ask for my (very attentive) nail tech to paint the sides where she would miss a lot of my nail...having to fix some left some nails darker than others. She also did one coat of the deep blood red polish I chose and then a top coat. Any polish, especially darker colors require a minimum of 2 coats. This is pretty common nail polish knowledge. She was so nice and I was nice about it but after paying and getting to my office I was pretty horrified at how my nails looked. They were all really weird. Lots of marks, lots of unnecessary thickness, some air bubbles - I was pretty upset. There's also usually a brief complimentary back rub done afterwards which is a really nice treat and something I got used to the previous times I've come here which makes the experience worth coming back for considering every mani I've had here has been ooookay. Yesterday's was not okay. There are photos. Today I've got two nail polishes where the polish has chipped from just typing at work...my normal Astoria spot manicures generally last me 3 weeks. I'll probably return sometime for a couples massage or something as I mentioned my fondness for this place to my husband, but I don't know if I'd come back for another manicure. I don't do my nails that often and I need consistency...plus it hurts to spend money on something that's meant to treat myself and the final result is something I could have done to myself 100% better. I felt like I had to kind of hide my hands during my client meeting. Again, I've had good experiences here and not let frustrated so 3 stars for A okay. Ooookaaaay.

Good customer service is a must! After my initial experience and post I was immediately contacted…read moreby the Bienfait team to return to the spa to correct my concerns. The entire team went ABOVE and BEYOND to make my second experience pristine! They were apologetic and accommodating. I truly understand that things happen and my skin did not agree with something, but their willingness to correct it trumps my flare up. My return was met with concern and an eagerness to provide excellent care. I can't stress how much they apologized and it felt so sincere. Sometimes you get poor service and people make excuses or worse than that, don't acknowledge your concern at all, but that was definitely not the case here. I appreciate Mi Ra for being so sweet and supportive & big shout out to the manager, Sung for truly caring about my experience! Thank you guys again!!! In a few days my face will be better. I'll never forget how you made this better for me. Tha

Went to epic men's spa yesterday. Had a wonderful massage from ice. He gave me a fantastic massage…read moregreat skills hands. He asked me about the pressures and adjust accordingly what I say . The place is always clean and accommodating. Definitely would recommend this spa for any men's looking for a great place to have an massage. The owner was friendly and warm will go back again.

Outstanding services. I highly recommend this place. Very clean and professional. You will not…read morego wrong using their services. I have been to many mens Spa's. This by far is the best. I cannot say enough about this place. Cannot wait to come back.

I decided last minute that I wanted to have my hair blown out a mere 3 hours before a work party…read more I looked into pricing at Ulta and Dry Bar and then happened upon Luxe Den which was literally around the corner from where I work. I walked in at 330 and walked out a little past 4 with a fresh blow out. The woman who did my hair was pleasant. I didn't want anything involved, and my blowout was no frills. She gave me nice volume with the velcro rollers. For $55, it's definitely worth stopping here for a blowout.

It was my boyfriends birthday and I wanted to surprise him with a day of getting pampered. Since we…read morehad been walking for what felt like an eternity at New York during our first day I thought a massage seemed like a great idea. I booked the couples retreat the morning of and I couldn't get an appointment until 1 pm. Guess it wasn't too bad but was super excited to get pampered. We arrived a little before 1 and right away we were escorted downstairs into the spa section. For a Wednesday it was pretty dead and the only people that were there was just me and the bf. The couples package came with * 1 hour massage * 30 minutes private soaks with milk & honey scrub * 30 minutes in couples suite which includes jacuzzi tub & sauna Since it was my boyfriends birthday I requested rose petals like I had seen in the Yelp picture. I was a bit disappointed to see that it looked nothing like the picture and it was fake rose petals which I thought was weird. I'll give them an A for effort though although it looked nothing like the picture. The massage was amazing. She did a really great job. Most of my massages are pretty rough but she did a great job with light to medium pressure. I really liked the glass of champagne and the chocolate truffles. The private soak was nice but I really enjoyed the sauna. It was definitely a great experience. Came out feeling revitalized. My boyfriend really enjoyed the massage and the amenities.

I got a massage and a facial with sophia. It was a wonderful experience and a great price since it…read morewas on Groupon ( $130) well worth it! . The Massage was full body and she asked questions to ensure that she catered to my personal needs. There were two clean bathrooms and two separate rooms for the massage and the facial. Overall the "spa" is since there are only maybe 5 room on the entire floor since it is in a luxury apartment building. But none the less this just helps to create tranquility and a feeling of seclusion. I'd definitely come back I was also able to buy the dermalogica facial products that she used on my face afterwards with the face mask ($91)

I bought a Groupon for a 60 minute massage and a 60 minute facial. Both were fabulous. My…read moreesthetician was Zara who is so sweet and knowledgeable. The spa is also located in a beautiful apartment building.

My first pedicure! Should have done it years ago. As I've gotten older, my toenails have gotten…read morethicker and it's become harder to get the clippers on the right angle. I heard Jesse Watters speaking of pedicures on TV, and I'm glad I paid attention. Kay Li was great.

I wish the space was larger, but I enjoy the amenities…read more Very relaxing time. The common areas are great and I love the saunas at all different temperatures. The snack bar is pretty good, too.

I didn't know what to expect but the 24/7 spa intrigued me. I came around 10:30/11pm and probably…read morewas the only person there. Was greeted by an amazing woman at the front desk. She made me feel comfortable and was very friendly. I didn't have a swimsuit and they let me borrow a disposable swimsuit. I only did the $85 to use the spa no massage or facial. Pros: loved the dry sauna. All workers were kind. Slippers and robe were normal. Tea and pineapple was a nice treat which didn't cost anything. They had makeup wipes, toothpaste, combs, hair dryer in female bathroom. Cons: have you seen the movie backrooms? It felt like that but as a spa. The wet sauna had an unpleasant odor. Almost like mildew. The layout is very random on each floor. Random boxes filled with materials. Broken sauna right next to hot tubs. Whole lemons in the hot tub was kinda weird. Not sure how long they had been in there. The salt room had random things in it, almost like a storage room. Didn't feel like salt was being pumped in like other salt rooms I have been in. Overall it just felt like the sauna as a whole needed a massive face lift. I didn't get into the hot tubs as everything just felt old. Just felt weird vibes to be honest. Maybe the services are great as I didn't partake in those. The lady at the check-in said the body scrubs are great. I would not send friends here.

Spas and pampering are not my thing. I've bought packages and treatments for the wife but didn't…read morequite know what to expect from a couples massage. In the middle of a street in Koreatown, NYC, you enter a shabby looking entrance and take a very small elevator upto Juvenex, where you're greeted with tranquil scent, running water and humid air. The entrance is a great contrast the grubbiness. Lockers with keys are in the changing rooms, and the spa provides robes, slippers and paper undergarments. The spa package included a soaking tub with a bottle champagne and fruit snacks. The full body scrub was performed by two industrial spa mechanics who scrubbed my shark like skin until there were lumps of it all over the table in an unappealing mass. I apologized and thanked them for using what felt like the plastic brushes designed to get the grime off of cars at a car wash. The deep tissue massage was something I'd been needing (no pun intended) for a while for neck and shoulder pain, and while uncomfortable was conducted well and professionally, and eased pain for several days / week afterwards. My skin felt much healthier and wasn't as sore this winter as a result. As a pricey treat I'd recommend Juvenex, the couples massage is a worthy gift for your partner.

This establishment engages in predatory behavior. I have been attempting to reschedule my…read moreappointment for the past two days, but my text messages and phone calls have been ignored. They have a policy that charges you if you don't cancel within 24 hours. It's difficult to cancel or reschedule if you're unable to reach them. They were very responsive when scheduling the initial appointment, but unresponsive when I wanted to reschedule. At this point, I would like to cancel.

Went in for an eyebrow & upper lip wax. The girl that did the service had NO idea what she was…read moredoing. She didn't apply the wax correctly AT ALL. She fucked up my eyebrows & didn't even do the service correct. After you "wax" you then proceed to take out the little hairs that are left, she didn't do that. I decided to leave, so unsatisfied with everything and on top of that the girl wanted me to leave a tip?!?!??!!!! Then she proceeded to tell me to never come back because i didn't leave a tip like what? Very unprofessional.

This small spa shares a floor with other businesses. As soon you exit elevator on 5th fl to your…read moreright there's a cell phone kiosk and then the spa reception desk with a small waiting area behind it. On the left side are 4-5 beds sectioned with curtains. Its not a relaxing and quiet place with the mix of conversations, spa music and sirens going down 5th ave. The waiting area smelled unpleasant like old food but thankfully my wait was short. There is a shared bathroom on the floor but it only had 1 used bar soap and cloth towel for everyone to wash and dry hands which isn't sanitary. I had to pay a groupon "tax" of $5 which didn't make sense because even if u add normal NY sales tax to the regular price it's still less than $5. Not sure how they are doing their math. Aside from all this, the actual staff and service were great. The masseuse did a wonderful job easing the soreness in my back.

Super small space, massage areas separated by curtains. People are friendly, Decent massage…read more Therapist told me what was appropriate tip before we began lol