Never recieved title..bad temp tag ...agent/ vroom dont even care about you ..toom days off due to i cant even drive my truck..just sitting in driveway collecting dust..big mistake ..got to carmax or carvana and just pay more read more

AVOID this on line car dealer like the plauge. This is nothing short of a Scam Outfit. Takes your non-refundable deposit on a vehicle listed at their website, THEN , never sends you a Vechile Purchase Contract that you will need to take to your bank or credit union. THEN, when you call them to ask what's going on, they advise you that they have unilaterally CANCELLED your contract with them, AND refuse to return your $249.00 deposit. read more

If I could rate a NEGATIVE I would. This company is by far the worse company to work with when trying to purchase a vehicle. In the beginning things were super smooth, the sales rep was communitive, helpful and knowledgeable about the process. Once the steps of working with her (Natalie) was over, that is when the problems started to pile up. The rep will give you an email and phone number so you can think they are someone you can reach incase of any questions you may have...well guess what, they do NOT reply to ANY e-mails and the phone number/extension given will cause the phone to hang up on you once you enter their extension number. So, now you must contact customer service, who in my opinion are trained to LIE and tell you whatever you want to hear to get you off the phone! 1st customer Rep I spoke to on (11-8-21) I would receive my Fed-EX package in 24hrs to sign papers..(11-11-21) 3 days later NOTHING! so I call back, another Rep tells me "Oh, I see the label has been prepared, so I will expedite this and have it over night and you will receive it tomorrow" Guess what? After 48hrs (11-15-21) still nothing....so I call back again! Yup, you got it...the same exact speech given to me by another Rep. (11-18-21) After speaking to 4 different reps and them all saying the same thing in a different way, I then new it was time. (11-22-21) I cancelled my transaction with Vroom and just took the lose of my deposit!! I seen a similar vehicle on Carvana (a bit pricier) Started the process Tuesday 11-23-21 and 11-24-21 my purchase is complete and I will receive my new vehicle on Monday 11-29-21. I am not saying Carvana doesn't have their flaws, but compared to Vroom their customer service is a Bentley and Vroom is a big wheel. STAY AWAY FROM THIS COMPANY!! (VROOM) How they are still operating is beyond me!! read more

VROOM is NOT customer-focused in the least. I'll try to sum this up as concisely as possible. I traded in a truck, was asked if I wanted to keep my plates and I said yes as they're military plates and I don't pay registration. Sent them the required information and 5 weeks later I receive new plates and I'm charged for them. Called VROOM customer service several times and opened multiple case numbers. Was told each time I'd receive a call or email within 96 hours, that never happened, and my cases were closed. Tried to escalate but was told there are no supervisors I can speak with or be routed to, what?! Finally, after my fourth case, I received an email stating I would have to go to the DMV to straighten this mistake out and was told a third-party handles VROOM's out-of-state deals. Really, the location the new truck shipped from was in TX as I am also in TX. I replied to the email stating this is unacceptable and I wanted to speak with someone as I knew I was being lied to. No response and I tried again, imagine this, again, no response. Went to the DMV, wasted three hours of my day and got this fixed. VROOM stinks as far as customer service is concerned. I have also bought from Carvana and they were a much better organization to deal with. I will never recommend VROOM nor buy from them again! Buyer beware, to avoid being ignored and going through what I went through skip VROOM. If I could give a negative star I would. read more

Worst experience ever. 8days into trying to get contract correct, still do not have a car even in route. Company has seperate departments that do not communicate, big call center. Zero customer care or service. Do not buy from them. read more

Save yourself the years off your life from the stress Vroom puts you through! If you're looking for the most painful, stressful, horrid car buying experience of your life, then please continue with Vroom. If not, I will warn you by summarizing my experience over the last 2 weeks. From beginning to end, nothing went smoothly or correctly. For a company that advertises an easy car buying experience from the luxury of online only, I have had to call every day for 14 straight days since finding a car I want. If the inadequate help doesn't frustrate you, the hold times and hold music will send you over the edge. Everything is an issue, from the paperwork, proof of insurance, uploading documents, transferring plates, paying for the vehicle, and receiving any kind of shipping updates. As of now, my car has been dropped off at a city 4 hours from my home and Vroom cannot tell me who has the car or how to contact the people who are supposed to deliver it, or when I will receive it. I have received no online updates, because my online profile says I still need to upload docs and pay - even though I finished docs and payment over a week ago. I have started numerous trouble tickets with no response, and to top it all off they overcharged me $249 and are dragging their feet returning my money, even though they admitted to the mistake. They said they would overnight the payment......8 nights ago. I guess they did not specify the night. My friend who also used Vroom has been waiting for his license plates well past the temporary tag expiration with no resolution in sight. If I ever receive my vehicle (do not believe the 10-14 day delivery time) I will update my review with the drop off and quality experience. I hope someone at Vroom reads this and can actually tell me where my car is...cause they certainly have my money. read more

****don't fall victim to their schemes!!!!!**** If I could give Vroom no stars I would. Let's begin with my story. In April (7th) 2022 was in the market for a vehicle for my teenage daughter. It wasn't really slim pickings here in south GA, but time to shop was the problem. Online shopping was ideal. First off, once I had my OWN financing available, I thought it would be easy. But it was a bit of a hassle. Anyway, fast forward, there's no communication from anyone for two weeks. Be prepared. In 2022, you'd think tracking would be easier, and communicated. It's absolutely worse than snail mail. No one even explains the process or how long it would take. So thousands of dollars is essentially waiting in limbo. Fast forward, I finally get the notice from the driver that he will be getting it from the ATL hub and delivering it (18 April) unfortunately,m he didn't deliver it well until after midnight, due to traffic delays. I asked if he could deliver it the next morning. He said he could not due to losing money by delaying delivery. Okay. He drops it off at 130 AM. The next morning, I take the car for a spin...it drives terribly, I schedule to get it inspected. Brakes were bad, rear arm controls busted, oil cloudy, I begin the process of getting the repairs done. First, starting with the oil change and the arm and wheel cylinders. 1K down the drain. I finally begin calling vroom to figure out the warranty for the first 90 days. It took two whole days to figure out the process since it's about as clear as mud. Vroom does no sort of mechanical inspection, they do a cute cosmetic inspection and then get touch up paint all over your vehicle. Please be prepared to understand that Vroom is far from a reputable company. Had I researched more, I'd have found THOUSANDS of reviews stating this and I would've been apart enough to walk away. I didn't. And now I'm warning you. Since April 27th, I've had oil changed, AC charged, both rear wheel assemblies and lift arms replaced, alternator, and brakes are next week. I've been reimbursed 600 dollars of the almost 1800 I've already paid. Even their warranty company has a bad reputation. read more

Do not do business with this online car dealership. Do your research and google the heck out of the company. You will definitely be glad you did! I found a car with only 31,000+ miles with high reliability from j d powers vehicle reliability report, so I thought why not, BIG MISTAKE!!! First of all the auto specialist/car sales rat stop returning my calls, emails, text messages once we went into contract stage I would call half a dozen times the customer sevice agent would contact him, he would always say he was in a meeting and would call me back in 10-15 minutes which was always a lie because he never returned my calls at all and wasn't even in a meeting!!! Next they sent me a bill of sale without the tax, license, registration, etc fees on it. Their excuse was because I didn't finance the vehicle through Vroom they don't input that on the bill of sale with 3rd party financing. My credit union couldn't believe the unproffesional approach of not giving me a completely filled in bill of sale, which Vroom told me I had to figure that out for myself. Everytime I called regarding documents they gave me a different story much like the IRS. So, today I called and spoke to contracting and they said that it was my responsibility to get the car smogged myself once the car was delivered. The smog check is necessary for it to be registered in California. Mind you when I started the process of buying the vehicle I was told by several people at Vroom that they take care of the smog certificate for cars being shipped to California or other states that require a smog certificate to transfer title. Vroom's excuse AGAIN was because I didn't finance the vehicle through Vroom, was utter BULLSHIT. The seller of a vehicle is responsible for vehicle smog in California, SO HOW DOES THIS 2ND RATE COMPANY GET AWAY WITH THIS BULLSHIT OF UNETHICAL AND UNPROFESSIONAL BUSINESS PRACTISE. RUN AWAY FROM THIS BULLSHIT COMPANY WITH NO REGRETS LIKE I HAVE. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN AND SHOULDN'T EITHER!!! DISGRUNTLED AND LIED TO BUYER. read more

NEVER - EVER BUY 1. There is about a $249 deposit to hold the car during the paperwork process which is forfeited if you decide not to but the vehicle. 2. I signed the electronic contract to purchase the car on 1/28/22 3. The initial "Vroom Deal Summary" (which we use to see their fees and determine if we want to purchase the vehicle) was about $2000 lower than the actual/final deal summary Higher fees were: A) Sales tax - They don't know what a states sales tax rate is? Really? B) Dealers Doc fee C) Title fee D) License and registration fee E) Inspection fee F) Delivery fee (It was double the initial quote) 4. Unprofessional sales people working from home with women in the background laughing and partying and screaming louder than the man I was speaking with. Very loud children and dogs also. These people cannot answer any questions other than how to get your deposit and start the paperwork. They must contact other folks while you wait on hold with long wait times. This process repeats itself any time there is a question. 5. I had to send my paperwork in 2-3 times (email, fed-ex, regular mail) even though at one point they told me they already had it. Another person couldn't see it. 6. I signed the contract in January and the car was finally delivered 2/23/22 - not the 7-10 days promised. 7. Their temporary registration tag was supposed to be for 60 days from me taking possession of the car but it was only about 1 month. They would not renew or issue new temporary tags even though they claimed my DMV would take up to 4 months to deliver my license plates. On a number of phone calls they kept blaming my DMV and eventually stating that Texas won't issue any new temporary permits. 8. My bank/credit union would not finance a portion of the purchase price because they have great difficulty and problems with Vroom. 9. On 6/24/22 (5 months after my purchase) I went to my DMV with all my paperwork to see if they have received the info from Vroom, are they processing my registration, and when should I expect my license plates. When I told her I purchased the car from Vroom online, she made a disparaging face and said that they will not register a vehicle from Vroom because their title and registration departments (Vroom's) does not complete their paperwork and leaves their customers abandoned. She then stated that there are over 4700 nationwide complaints against Vroom for this very reason. She said she could issue me a temporary movement permit for 10 days, but that I need to contact Vroom to have them complete and send their paperwork; otherwise I will not be able to register my car. read more

If I could give less than zero I would. Bought a vehicle from Texas Direct Auto and they use Vroom to plate the vehicle. Here it is 15 weeks later and Vroom is requesting my insurance info for the 6th time via the non-stop circle of hell emails. Called Vroom 11 times (all documented) using my case number and still no tags. The temp tag is long expired and cant get a new temp tag from Vroom either but not for lack of trying. The car buying experience was good, too bad TDA is hooked in with Vroom. Here I am with no registration, no competent interactions with Vroom, TDA pushing it all off on Vroom. Very sorry I went this route..... read more

Just don't even bother, I legitimately downloaded this app to warn people not to even consider vroom. Don't get fooled by the easy user interface. read more

This is the WORST company ever! Their customer service team is awful. No one know anything about updates with the vehicle we ordered. The delivery date was changed 3 times and still has not been delivered, come to find out the car has damage and is delayed. No one has communicated with us about anything and getting an answer from someone is nearly impossible! We demanded a refund. read more

We bought 2 cars from Vroom 3 weeks ago. Vroom "claims" to have a 90 warranty and that is a total lie. The vehicle we bought is now sitting at the Infiniti dealership because the check engine light came on. We told Vroom about the engine light on, the told us to take it wherever to get it fixed. Infiniti told us what the problem was and sent Vroom the invoice, now Vroom is refusing to pay, saying now that the warranty is only 7days after purchase. Vroom is full of b.s. Don't buy a vehicle there read more

Very Unorganized. Trust me save yourself a HUGE headache and go to another dealership. Customer Service is truly awful, and takes weeks to get back to you. read more

I wish I could give NEGATIVE stars. What a NIGHTMARE! We purchased a vehicle through vroom and when the car arrived (after MANY weeks), it didn't even have all of the amenities that it was described having (one of them worth about $10,000 - which we confirmed TWICE that the vehicle had it before purchasing). After ignoring our calls for three weeks, they still would not fix their mistake. Basically - too bad, you get what you get. They also will not give us all of our money back and take the car back. read more

Horrible horrible process. Never again!! Their waiting periods are long. They don't communicate during the waiting periods. The car finally got to the local hub and after waiting THREEE WEEKS after putting the down payment... they tell me the car is messed up and I cannot purchase the car. This is such a lengthy and inconvenient process!! The point of online purchasing is for it to be convenient!!! Now who knows how we'll get back the down payment which was wired directly to their bank!!?? Just awful! read more

I paid for this car cash in full on December 13th. They sent an email right after delivery saying I was going to receive the "Dealer Re assignment for" via Fedex. I never received it. After calling multiple times I finally had someone send it to me via docusign, I was not given the option to fill out the form just to sign it. I signed it that same day. I called days after signing and they said they still had not received the documentation. I finally had to download and send them the document to support@vroom.com. It has now been a month and no update on the car's title. It has been over 3 months since purchase and full payment. The temporary tags are also expired for over a month now. That paperwork to get new ones has been sent Vroom too and nothing. I keep calling and calling but they do not allow me to talk to my case rep. My case number is 01125741. The people in charge are apparently Brittany or Jocelyn M. My daughter is now in college driving a car with expired paper plates and no title or registration. Cherty on top, car was damaged and I am still waiting for the refund of the repair. read more

Worst experience ever. I have a car I can't drive because it not registered. Can't speak with anyone over the phone worth a damn.

They screwed me so bad! I sent them 30k through wire and made me wait months. They then sold my vehicle to someone else and held my money for weeks. Run away from them! It's not worth it! read more

PLEASE DON'T DO BUSINESS WITH THEM. Had to give one star because 0 stars or negative marks are not available. I purchased my car and sent in the documents to get my car registered 4 MONTH AGO, I still have yet to receive any update. ONCE THEY GET THEIR MONEY THEY WILL NOT BE HELPFUL. I have called their customer service line serval time and the representatives are all very USLESS. It's like a broke record and they all say the same exact thing, even when they empathize it seems forced. My car got towed because the tags are expired and forget about speaking to a supervisor because they're not available. Overall a very very taxing and negative experience. I promise it's not worth it. read more

I tried to buy a car off Vroom online. Gave them a deposit and provided all the information they requested on 2/11/22. On 2/12/22 received an email titled "Only a few hours left to complete your purchase on that 2013 Kia Sorento" that included a phone number and "if you don't call we will relist the car." I called. On 2/13/22 I received an email titled "Get Ready for your 2013 Kia Sorento". On 2/14/22 I received an email titled "Time to get ready for your 2013 Kia Sorento". On 2/17/22 I received an email titled "Please, share feedback on your Vroom purchase". None of these emails contained anything for me to take action on, nor documents to sign. On 2/19/22 I received an email titled "The 2013 Kia Sorento has been relisted for sale". On 2/26/22 I received an email titled "Your Vroom refund (# xxxx-xxxx)". In calling Vroom and being shunted from person to person (5) for an hour and 20 minutes, I was told there was nothing I could do and that my deposit was "non-refundable". After I pointed out that it was being refunded (an act that I interpret as Vroom admitting they were wrong) I was essentially told that I was lucky to get my deposit back and there was nothing they could do. Caveat Emptor. read more

So i started the process found my own financing with Capital one simple right. First week I was told they needed sociak security card, paycheck stub. That information was sent via email right away because it could not be uoloadetd because of their system having problems. I sent it immediately while on the phone with thke Sencior sale rep. Senior sale rep said everything was in order and she would send me my contract the next day. That was on a Monday. On that Friday still no contract so I called Vroom just to be told that She went on vacation never sending the contract. The customer service guy said he could see my information and did not know why she did not send the contract and he woukd send her an "an inter-office email". Still no reply from her. I was told she would be back the following week when I waited for a week for the contract that was supposed to be to me the following day. I canceled the transaction. I went to dealership and was out in an hour because I had already done the leg work the same as I had done for Vroom. Then when she seen I canceled the purchasing she wanted to call me during her "vacation" to have me reconsider and promise she would get the contract to me , mind you we are going into the 3RD week of this purchase and everything was in order and verified. I politely told her I purchased a car somewhere else. Now a month later literally everyday I have received offer to finance the car from Vroom with different creditors. I have had to call Vroom and tell them to stop submitting my application to these creditors it is creating hard inquiries on my credit report. The customer service guy actually asked me do I want him to put a note on my file that says do not submit to any creditors any longer. I said yes since I canceled the transaction a month ago. He then said maybe someone thought you canceled because you was not financed. I informed him that I canceled the transaction. He then said oh I see that now. We will stop submitting your application to our financing company. Thanks for your business with Vroom. read more

We purchased a vehicle from vroom on July 28th. The process was FINALLY completed by August 8th and delivery was scheduled. Since then, we have heard no updates about the vehicle other than we should receive it by August 23rd and the transit company will contact us. Well, it's August 22nd and no one has contacted us. I called vroom and they have the name of the third party transit company but no phone number. I looked up the phone number, called them and they have no vehicle in their possession that matches my VIN number. I called Vroom back STILL all they can tell me is that I should expect my car on or before August 23rd. I explained that the third party transit doesn't have a record of my vehicle. They created a "claim ticket" but basically, no one knows where my car is or who has it. And vroom claims that you will know where your vehicle is the entire process and that this is easier than going through a dealership. Both claims are a flat out lie. This has been the biggest headache. Never again, and hopefully this review will save someone else from having the same stress!!!! read more

Stay as far away from this company as you can, OMG I have purchased many vehicles in my life. THIS WAS THE WORST EVER. STAY AWAY FROM VROOM. So I set out to buy my wife the car of her dreams. Well I searched and searched I found the SUV on Vroom.com. I like the vehicle The ad said that it had what we wanted in it. The color everything was a go. Well it took over 30 days to buy this car. Vroom makes fun of dealerships an their TV commercials. If I had to do it all over again I would run from Vroom. They never call you back. They lie. They sold me a car with bad brakes, Check engine light is on. The Major service light is on. This is a high end SUV. The speaker covers are pushed in the floor mats were from a Yugo. They stated that there were only 9 blemishes on this this SUV. There are blemishes in one fender. I know that I bought a used car and I am NOT trying to get anything that I don't deserve. I just want what I paid for. But to sell a car and NOT CHECK the brakes or even turn off the service light. VROOM is the BIGGEST DISAPPOINTMENT that I have ever seen. Thank you Vroom for NOT selling me a good car. Thank you for not cleaning detailing the car, They didn't even run it thru a car wash. They also added for options that are not on the VEHICLE. The advertisement said that the SUV had Remote start, Heated rear seats, 8 or 9 blemished. So now they will not do anything because they say that I didn't contact them to let that know that there was issues. So NOW I have contacted the better business bureau and an attorney. I will fight these cold hearted bastards that are selling cars that are not right. They are a dyeing business. I predict that Vroom will be out of business in the next couple of years, I see here on the internet that I am not the first person that Vroom has screwed. This is common practice I will see you in court VROOM. Stay away from Vroom!! Buy from your locale dealer. read more

This place is a nightmare!!!! Do not buy a car from them. They are not responsive and do not know what's going on. Please I urge you to run. They took my down payment and never received the vehicle. read more

This is for Vroom AND Texas Direct Auto as they have used both names when calling me back at different times. This is a review that I hate having to write, because I really wanted to like this company and the concept of what Vroom SAYs it does. This experience started off great. I was offered more for my trade by Vroom than anyone else offered, and the price of the new vehicle was more affordable than the other place that I had looked at. I had my own financing so that was not an issue. They sent over DocuSign and after signing is when things started to take a turn for the worse. They told me that it would take two weeks to get me my car, but that they would keep me updated throughout the shipment. Over the next two weeks I had three separate tow trucks show up at my place of employment trying to take my trade even though my new car still had not arrived and had several phone calls from others asking if they could come get my car. I would call and talk to people in customer service that had no clue what was going on. Not once in the two weeks was there any communication from any one from Vroom about the shipment of my new car. After the two weeks I started calling and emailing about when I could expect my new car. No one seemed to know when the car was coming, but its didn't stop them from lying to me every chance they had. I was told that since it was late, that Vroom would refund the entire amount that they had charged for shipping once the car finally arrived. It was almost a full month before my car was delivered without any notice at all. The delivery guys were clueless and rude and acted like it was a bother that I wanted to look the car over. I called in and asked about the refund for the shipping and was told that I had to wait 7 days before I could file a claim for a refund. After the 7 days I called back in and was told that I could not get a refund because I had waited more that seven days to file a claim. Vroom seems to make up the rules as they go. In the original ad for the car it was listed with two keys, but the car only came with one. The driver that delivered the car said that Vroom would mail them to me. When I called Vroom they said it doesn't come with two keys and asked if I had proof that the ad said that. I never took screen shots of the ad because I didn't think that I would need to do that just to keep them honest. We had planned on buying another vehicle from them as soon as this first deal was wrapped up. We will not be buying anything else from these crooks. Avoid Vroom and Texas Direct Auto at all costs. read more

spare yourself the disappointment i bought my vehicle from this company back in aug 2021. i've exhausted all of my temp tags which they don't tell you until its too late. my last tag expired on 31 dec 2021. i've called several times and there's never anyone in the registration department to speak with, customer service is useless because they know nothing. i've waited for hours to speak with someone or ive been told they will call me back, none of that has happened for a week now. they have left me stranded and no one has bothered to reach out to me. i love the vehicle however, it does me no good if i can't drive it. this is the absolute worst experience with this company ive every had. today is 7 jan 2022 and no one has had the decency to give me an update. please find another option and tell your friends as well, this company is the absolute worst. read more

They're in business for one thing and that's sales. I've been waiting for my registration and license plate since October. I get the same answer every time. Which is nothing and nothing helpful. I'm all out of ideas as to how to get something I've already paid for without going to the tax office and wasting money on getting new plates and registration. Don't ever come here. Even the people that work here are miserable and pushy. Outside of this dealership they ain't nothing. read more

I will never attempt to purchase a vehicle from this place. I never received call backs that came through and when I did I would get hung up on. I tried the extension of the specialist that I originally called and they go straight to a voicemail. The one person that I finally spoke to said that the majority of the call agents are working from home. That explains the lack of care or urgency to help customers that may have questions or just quite sure yet if that is the car for them. One call I had the individual was wrestling with dogs that were barking aggressively in the background. Vroom did do something right - they stalled long enough for me to change my mind about trading in my vehicle and then having buyers remorse. read more

I bought a car in Aug and they won't send me my title or plates. I have sent my documents over 10x and I'm on my 4th temp tags. This is horrible, I'm not even sure my car is legit saying I can't get a title. I had to hire a lawyer bc I don't know how to get my plates and title. read more

Awful customer care after the sale. My experience in buying a car from Vroom went smoothly until my title arrived several weeks later. My name was misspelled on the title, despite providing Vroom with my driver's license and all the documentation which had my name spelled correctly, so all someone had to do was accurately transcribe my name onto the title application. How hard is that? I've been trying to reach someone at Vroom for two weeks - no one answers the phone there. I expect them to correct this error without me having to waste my in line at the DMV. This has ruined the whole experience for me. My advice: go elsewhere to buy a car online. Vroom is not worth the hassle and absence of customer service. read more

I would give them 0 if I could. I did look at reviews beforehand but clearly didn't look at the ones on BBB. All negative. And now I know why. While the process of "buying" the vehicle is easy. They do Fed Ex you documents that need notorized. You have to pay $249 to hold the vehicle and they want everything turned in within 24 hours. Ok sounds easy. I paid the down payment which by the way more then originally told.... should have been RED FLAG number 1....The vehicle was delivered within 3 days which they said was going to take 10-14 days so that was a plus. The HUB manager in Vegas AL said the vehicle was cleaned and everything was double checked and everything "looked good" Well come to find out that was all BS. 3 days later I go to the DMV to get a VIN CHECK(they require you to do that and mail in a paper...ok no problem) the milage that was on the receipt and the milage that was on the DMV paperwork was 125 miles OFF. So in 3 days I drove 125 miles ... absolutely not...RED FLAG #2. While driving the vehicle (2016 Nissan Rogue) I noticed while idle at a light the car would shake a little and when I turned the AC on. I called VROOM (still in my 7 day trial period) to let them know they said go get it checked and get an estimate of what was wrong. I go get it checked turns out the car needs $5000 worth of work done to it. Rotors and Brakes(CRAP),Needs a new engine mount, Oil was all dirty, Tires were cracked(which you couldn't tell just by looking because the crack were on the inside of the tires), CV AKLE Shift,Cooling system, all needed replaced. When I told VROOM Nope they were only going to fix the engine mount. All 4 brakes and rotors were bad even though on their website they said they make sure those don't make any noise well clearly the person checking is blind and deaf. Because when the E brake is on you can clearly hear it grinding. And when I would stop you can clearly tell(I'm no mechanic) stuff is wrong. The car was delivered to me not fully detailed in the inside. It looked like it had been sitting outside with the windows down during a dust storm. Looking closer there was HAIR so much hair stuck in between the buckles in the backseat. The front bumper looked like it had been replaced which NONE of this was disclosed on the website under the description of the car. When you email them they take 24 hours to respond the you EVERY time you email them. If you respond to their email it takes ANOTHER 24 hours to get a respond. No one responds the same day to anything. After the car is delivered you are assigned a specialist or whatever who knows what they specialize in. She just forwards your issues to someone else and even when you call they tell you oh email your specialist. They did come get the car(a week after I told them I don't want it) I have kids that need to be taken to school and have to find someone else to take them and pick them up. I had to cancel doctors appointment because now I am without a car even though the car had a warranty and I told them the stuff was wrong within the 7 days they refused to fix anything but ONE THING. Why would you sell a car with BAD ROTORS AND CLEARLY Bad brakes. Which on their website they list over and over what they check. Who checks this!? And even after I emailed MULTIPLE people no one would respond to me with any type of documents of what was inspected. Oh and come to find out their financing is the only one you can get and THEY own the financing company. I took pictures of everything so they can't come back saying I DID ANYTHING. The odometer is off another issue. Going off my Google maps GPS and the odometer how is it over 100 miles different.....They said they will refund me my whole down payment. So who knows. It even says on their website multiple times they INSPECT everything. Well clearly Matilda dad was doing the inspection because so much was wrong with the car. read more

Terrible. Purchased a truck from vroom in March of 2021. It is now mid-November, and after COUNTLESS calls and resending paperwork over and over, I have yet to receive the title paperwork to register my vehicle. I was told everything was taken care of and I could expect my paperwork (this was in October). I called Texas DMV, and found out that was not true, and the dmv has not received anything from vroom to get my title paperwork released. Vroom's "customer service" has been zero help. I've had to file complaints with the Texas dmv and BBB and still yet to hear anything about my paperwork. read more

Do not purchase a car online from Vroom. This is my third review in as many days. They have a system that is beyond broken, it is dysfunctional. I purchased a car online Friday, October 29th. The DocuSign contracts were signed by me on Saturday, October 30th and countersigned the same day by Vroom's authorized signatory. My hard copy of that contract was supposed to be sent to my home via Fed Ex within 2-3 days. Today is November 9th. I have called each and every day for the past ten days (excluding Sunday) to find out why Vroom has not printed the hard copy contract out and scheduled a Fed Ex courier to pick it up. Customer service is non-existent, and regardless of how many times one asks, no, you will NEVER be transferred to a manager. If you want grief and misery, purchase from Vroom. I have since given up on the idea that I actually purchased a car. Maybe one of these days it will just show up, but if I were a betting man, my money's on NOT!!! read more

If I could go lower on the rating I would,when I starter the process of getting a car they called all day had sales associates calling on both lines my main representative I dealt with says his name is Nick I was told to put a 249.00 hold for my car and that it would go toward the price of the car when approval was given or refunded if not goin forward so guess what once that was paid Nick was off work and never heard from again BUTTTT the lady I spoke to after him said that's not refundable and the so called New York office is non existent you get passed around to different associates around the office that have such heavy accents but names are Kevin , John , Bob also had an extra 3000 added in paperwork for extra insurance read more

We bought a car from Vroom. Oh my God !the Headache! They're only INTERESTED IN SELLING THE CAR, and therefore are nice, and on your case during the sale. Once the sale is done they drop u like hot potato and as customer you're on own! From late delivery even after several follow-up calls, to delayed temporary tags re-issue. Be prepared to sit your car in your parking lot for atleast 4-6 weeks after the temporary tags have expired since they wont renew them. They say so in the contract and charge you for it but its a lie, and their registration team is rude and unhelpful, they switch you around from lie to lie with the intention of delaying tactics until the permanent registration is ready, which usually takes about 6-10 weeks. I wouldn't recommend this company, unless you plan to but their car for decoration in the parking lot...or struggle with daily calls to get the car delivered , and even worse to get the registration tags.THE WORST CAR COMPANY EVER! A HEADACHE! read more

Purchased a vehicle in June 2021. After 3 months still don't have a title! The customer representatives can't fix anything, no managers available to escalate the call, and no follow up on previous 8 calls i made!! Please do NOT purchase from them, you will regret it like i am and others who left a review. I wish i would of read these reviews before i purchased the vehicle from them! read more

I am sad to have to give this company such a bad review. My beginning experience was fast and satisfactory. Purchased my car in November and finalized the sell and received it in about two weeks. Then came the nightmare. They advertise 3 weeks to receive your title and registration....I'm going on around 15 weeks, which from other stories told to me is short compared to others 7-12 month Waiting. I've called since December which means I have them the three week grace period. every time I call I am told I have a case open. December I called and had a case opened to expedite my title. In January I called and was told my case was closed for no explaining reason. Case after case has been opened and closed over time. March 11 I was informed that my case date was February 28th Which means my cases opened before were closed once I called on the 28th. That means their "2-6 week" waiting period from the opened case had restarted! Nobody you speak to has a supervisor, isn't that funny. Vroom has around 24,000$ from me and technically this car isn't completely mine yet. I do not recommend this company at all. They are a sorry excuse for a car dealership. Instead of trying to get a deal, save the headache and spend the extra cash at your nearby car dealership. read more

I really wish I did not need to write this review. I do very much hate writing a negative review as I know how tough times have been. Things started out pretty good with VROOM and I really like the vehicle I got from them. The process of getting it even went well, but when I went to the Colorado DMV to register my vehicle which came from Arizona, they pointed out to me the title sent to me by VROOM had my last name spelled wrong. Yep. That was the case. I did not see it prior to being there. But it meant Colorado could not register the car for me and give me Colorado title. So I contacted VROOM that same day to let them know this occurred. That was November 18th. The first person and every person I have talked to since have been nice, but they have given me the same scripted message, my "case owner" would be reaching out to me in 24 hours. It is two weeks later now. I have called them 5 times. I still have not heard from the person on the case and I am always told that she is not answering messages and they have no way to transfer directly to her. I don't know what is going on with this person or if she even exists, but this seems like it should be a very fixable problem they are simply NOT responding to at all. Zero communication and it is still ongoing. I have paid for the vehicle in full and this issue is preventing me from registering in my state of residence. This is extremely poor service at this end. Issues arise. I get that. But for goodness sake, JUST COMMUNICATE with your customer. read more

I give vroom, no stars!! The absolute worst car buying experience ever. This company based on my experience should not be in business or they should get there act together. The customer service is horrible! the customer service reps are clueless. They hang up calls when they can't answer my questions. They transfer me from department to department yet still no answers. I bought a car over 3 months ago and this company cannot provide the title/Registration. Yet they charged me in the contract to do so and legally they are supposed to. I continuously get the "run around". For example, " we are working on it" . Working on it for three months??? I honestly believe there is something shady going on. They keep asking me for the same documents over and over and over. I send the same documents over again. They keep asking me for a Vin verification. When I send it they say they have received it but are waiting to process it? Waiting for what?? The Vin verification that I send in, which I have to get from the Ohio BMV expires after 30 days . So once it expires and vroom still hasn't "processed$ the paperwork, they ask for a new one. The cycle just continues over and over. To anyone reading this review and considering dealing with this company, I advice you RUN THE OTHER WAY. THE WORST CAR DEALERSHIP EVER!!! I have filed a complaint with the Texas DMV. read more