This company has caused me great turmoil, stress, and anxiety. Vroom is terrible. I purchased a car online; someone within the company rerouted the car for delivery and added a different name to my auto loan account. I never received the car, yet it reflects on my bank account. This company is full of ingenuine crooks. The customer service is horrible. Employees don't speak clear English and are unable to resolve any problems when contacted. Don't waste your time. They have a relationship with Chase Bank and logged into my account changing my password and added a fraudulent phone number. Someone definitely should be arrested. Warning, do not buy from this company! I look forward to this company closing in the future!!!! read more

We bought a car for my mom from vroom. Things went well at first, she was trading her car, that went well. After we had completed the deal they asked that she not drive her car, which was fine, for a reasonable amount of time. After more than 2 weeks and still no car they tell me her new car has finally arrived at the Statesville which is about 100 miles away. Still no delivery date, I ask if we can't just drive to Statesville and pick the car up. They say its against company policy. They give me a phone # no one answers. At this point they say they can't do anything ,cant help me in any way I'm on my own. I would never buy from vroom again! read more

Definitely have 100% regret for ever going down this path with them. Bought a jeep from them last year, and although it was a painful process, I decided to try again but purchasing a new vehicle and trading in the Jeep with them. Where do I even start, I sign contracts initially on Nov 23rd, 2022 and there is still no end in sight to this process. After hundreds of emails and calls, I finally received the Vehicle after Christmas, but that was just the start of my troubles. They sent me a temporary registration, and temporary plate. My name is in correct on the registration so technically I can't even legally drive the vehicle. I made them aware of the mistake immediately and they absolutely refuse to acknowledge or even correct that issue. They promised to pay off the loan on my train in within 24-48 hours of when I called them about it, this is nearly 3 weeks ago as I rack up late fees for missing payments on the vehicle I no longer have. And let's get into title and registration....THEY HAVE NOT EVEN STARTED the process of transferring my registration and plates from my trade in vehicle. So to summarize, I still have a loan on my trade in, which I'm incurring fees on, my trade in vehicle is still registered, but uninsured so I'm sure I'll be fined for that. They literally IGNORE all correspondence I send them with my concerns. I will be retaining legal help to deal with them, and plan on suing for false advertisement, negligence, and the list goes on and on and on. If you want to purchase a car with this type of service, do yourself a favor and use CARVANA, or ANYONE else, just do NOT USE VROOM, they are nothing but liars and scammers. Update, it's now February 14th, and I still can't register my vehicle in NY, why you ask? Because Vroom is selling vehicles that they don't even have the titles too. So they took my trade in, sold me a new vehicle of which they do not possess the title too, is this legal? My trade in vehicle is still registered because they were supposed to transfer registration, now I will be incurring fines because you can't have a registered vehicle without insurance. So I'm paying a loan payment, insurance payments, I have a temporary title and registration with my name incorrect on it, and they don't even have the title to the car I purchased. And nobody at Vroom is professional enough to help or fir a reasonable explanation. DO NOT USE VROOM! read more

Short hand: DO NOT EVEN CONSIDER VROOM A VIABLE OPTION FOR PURCHASING A VEHICLE. NOT WORTH YOUR TIME. Long story: I called Vroom on 12/28/21 to purchase a 2021 GMC AT4 3L diesel. They were quick to jump to take my deposit on day one but after that it was a downhill shitstorm.. I got the contract 3 days later. The contract showed a Co-Buyer.. Not once did I mention a Co-buyer. It took 2 weeks before I got a correct contract back. I docusigned it and returned it same day. When the hard copies came in I signed them and got them returned same day. I lined up financing through my credit union here in town, got approved and lined up to purchase the truck. Every time I call vroom i'm on hold for at elast an hour listening to their god forsaken violin music. The music isn't so bad at first but I think i've been on hold with this company a combined 8 hrs at least. Every time you call you get passed around from "department" to "department" nobody knows anything. I tried to reach my original saled person (Terry Mott) for days, weeks.. She was always "unavailable but would get back to me by the end of the day". Hell I still hadn't heard back from her since like January 5th. Its February 7th now. I had everything in order, Vroom NEVER waited on me. I ended up canceling the deal on JANUARY 25th... Almost a full month later from the day I started working with them. They're keeping my deposit too they say. Its full on theft. What kind of company operates like this. Dont even try speaking to a manager, you cant get past the call center. I did everything in my power to purchase this vehicle, I called, and called and called. Nobody gave a shit. I swear, their business model is to collect deposits and slow play people until they cancel then say "OOOOOOO it't YOUR fault!!!" and keep your $250. if Vroom was any decent kind of company I'd be driving my new truck right now instead of me seeking to get my deposit back due to Vrooms lack of communication or any kind of level of customer service. read more

This is the worst company to get a car thru don't ever do business with them. They give you the run around, they don't care. All they want is money. bad business and this is a real time review. Do your research before you buy!! read more

I purchased my vehicle on 12/29 and have yet to receive my vehicle. The Houston last mile hub doesn't respond to emails or voicemails. I understand delays happen, but the lack of communication is unacceptable. This has not been a good experience. read more

By far the worst car buying experience ever! Purchased and paid for on 7/24/21, delivered 9/3/21 (way past the 14 days that I was promised). Car arrived with the drivers window down after a 14 hour transport from Houston to Albuquerque. Battery cover was left off and having in the engine bay. Immediately to the shop to fix the window, they payed for that. Another $500 for a loose wire after driving it for about 4k miles. Countless calls and emails where they ask for information multiple times. 4 emissions inspections ($25 each), 3 trips to the DMV for VIN inspections, and 4 times submitting insurance information that has been on the car since I bought it but didn't get the vehicle for 2 months. And today, after 291 days my registration and plate came after having 4 temp plates and then just driving without a plate for since lat February. DO NOT BUY FROM THIS COMPANY! Customer service is garbage, everything was horrible! read more

I've bought several cars in my life , I thought buying through this Avenue VROOM would be fun easy and that was the opposite of my experience, it was horrible, one of thee worst buying experiences I've had. Once you commit to the purchase , you can no longer reach your sales rep, you could dIAL there extension , but they would not call you back , soon after they completely took that feature away. They wanted all your personal information, SSN , Bank acct statements, regardless if you were paying Cash, they wouldn't get back to me after taking my deposit, I called every day for info. FROM START TO FINISH OVER 3 weeks , maybe even four ! still ignored, finally I got a email thru , not Vroom, stating they could deliver my car , on what I told them would be a black out date ! With being past to the next So called Vroom representative, stating someone would call me back, no one did ! I finally received my car from a delivery company , with no paper work on my sale of my vehicle? I had to call twice to ask for my paper work so I could go to the DMV to register my car, they finally sent a over view that I had to print, Still haven't received actually physical paper wok they said they would send, save yourself to pain in the ass! Go to a dealership! You leave with your car the same day ! I do no recommend the Company , no customer support at all ! Just excuses read more

ALWAYS DIG DEEP IN THE REVIEWS EVERYWHERE! If it says 5 stars, it's most likely FAKE! This company is absolute trash! They don't respond, return calls, emails or text messages. I bought a "brand new" vehicle from them and the car was delivered with a dirty stained driver seat, and a malfunctioning display that is peeling!! They told me I had 7 days from the date of delivery to note any issues or damages with the vehicle. I did that on the same day within an hour of it being delivered! They told me "well we can pay to have the seat cleaned but the display being like that was in the photo" HOW TF can you SEE a malfunction in the display, in a PHOTO!!? They're referring to the peeling but even still! There is a SECTION ON ALL OF THEIR LISTINGS WHERE THEY ARE TO LIST THE DEFECTS OR ISSUE WITH THE CAR!! THEY ONLY PUT "small scratch on handle" WHY TF did they not include the display!!? CON ARTISTS! I've also noticed bubbles in the paint where it looks like they tried to cover something up. This company should be demolished! I'd start a petition! You know of "Wormwood Motors" from the film, Matilda?? THAT'S VROOM!! read more

I have never worked with such a sorry excuse for a company. From before I received my car, through my current situation as I wait for my registration and title to be sent to my DMV, there has been ZERO communication. I traded in my vehicle in February. It took a month to actually receive my new vehicle, with weeks of time with no communication, after I mailed the title to my car and sent $10,000 for the new car. Very unnerving!!! When my new car arrived, it had a nail in the tire, trash in the console and within 4 days of driving it, was throwing various electrical warnings. Vroom offered to fix the nail in the tire and mailed a check to cover the cost within a couple days. I had a mechanic run a diagnostic report for the electrical issues and many misfires were discovered. Vroom did not offer to fix this issue. So, I inquired about a buy-back. I was promised I could return the car and receive my trade back. As I progressed in this process, my car was all of a sudden not available for return. On March 8th, (and with much regret at this moment) I decided to cancel the buy-back and keep the car. Vroom offered to entertain an estimate from a mechanic on fixing the issues with my car. Eric in the maintenance department was AMAZING!!! He answered my questions, spoke with my mechanic, gave me excellent advice and paid over the phone for a new battery and various other maintenance. On April 6th, I began reaching out to Vroom regarding the whereabouts of my title and registration and requested a new temporary tag because my expiration date of April 15th was approaching. I was told everything was still being processed and sent in the necessary insurance documents to receive a new temp tag. The next week I called again to check the status. On this call, I was informed that the Texas DMV requested additional proof of residency on March 16th and that is what we were waiting on. NO ONE informed me of this need. I emailed the needed paperwork the next day. I called to ensure the paperwork was received. I decided at this point, that I needed to call daily to ensure the process was moving forward. I have called daily for the last 3 weeks. After a week of calling daily, I was informed that my file was closed because I did a buy-back. WHATTT??? I have now made 2 payments on my car and had Eric in the maintenance department pay for repairs. I was LIVID!!! I found the email from Paula Jenkins on March 8th informing of my cancel of the buy-back and asked to speak to a manager. The customer service rep was very nice and apologized for the mistake on Vroom's part. He updated my file and gave me a case number to reference for the registration and the temp tag. The next day when I called, I was informed that Texas changed their policy and no longer issue temp tags for out of state drivers. I am screwed at this point!!! My local DMV would not issue one because the original temp tag was out of state. I still have no resolution for this issue. I asked on April 12th for a title clerk or supervisor to contact me; still no word from Vroom. On April 22nd, I was told my case had been assigned a manager and I would hear back in 48 to 72 hours from someone in the title department. On April 25th, I was told there was no manager on my case. I asked to escalate the case to high importance. I also decided to call the Texas DMV to see if I could work with them directly and ensure they had all of the paperwork they needed. When I called on April 26th, I was told that they had nothing to do with my registration because I do not live in Texas. The only part they played was in issuing the original temp tag. They said Vroom has the title and registration and all that is needed is to get this paperwork to my DMV. WHAT??? What is the hold up?? Vroom, you have everything you need from me!! Send the paperwork. The state of Texas DMV recommended filing a complaint on the dealership. The official complaint has been filed! I have an inspector assigned to my case. My next step is getting a lawyer involved! VROOM, do your job! Save yourself some hassle!! read more

Worst experience of my life. My car was supposed to be delivered by 2/4. No one ever kept me posted on the ETA and I was told by my sales rep that he couldn't track it either. The only call I got was from the delivery driver on 2/8 saying she was delivering my car that day but wanted to let me know there were large undisclosed scratches on the hood. I had the option of letting them take it to their body shop the next day to see how long it would take to repair or I could take delivery of the car and take it to a body shop and get estimates....YES after spending $50k on a car they really thought the first thing I'd want to do is drop it off at a body shop. I told the girl to take it to her repair shop and let me know what they said. She never called me back the next day even after I left a message. Today 2/10 I called and got vmail and left another message. I am paying for a rental, the loan was opened on Jan 20th and is already showing up on my credit report and I am paying interest on a car I have never seen. I texted my sales rep what was happening and of course he is ignoring me. If I could give them zero stars I would. read more

I purchased a car with Vroom. At first everything was fine. I got the leasing term, finalized my purchase and ready for delivery. Expected to wait 14 days to receive the car but got no response. Called the delivery hub and found out my car was delayed (Never did they communicate this to me). My delivery was delayed 2 weeks and at this point it was a month wait to receive the vehicle. The vehicle arrived with Temporary tags and registration was FedEx and signed. Waited for registration and 1 week before tag expired I called vroom to get an update and to send me new temp tags since I haven't received official registration. Never received any communication about temp tags and I had to call again. Customer service told me it was never sent over to the tag/registration department. So there it was, my car tags expired. Finally got my temp tags but still no news of my official registration. BTW, any issues you have and need customer service; be prepared to be on hold 45 minutes to 1 hour. I have wasted countless hours waiting on the phone. read more

I purchased a 2019 Chevorlet Silverado from Vroom on 11/11/2021. The vehicle showed up with a few extra scratches which was no big deal, but it also had extensive frame rust and a chemical smell that makes mine and my family's eyes water and nose burn. After hours of attempting to contact Vroom I was able to open a quality control case to where I could send pictures of the damages and repair estimates. I went and got 2 quotes from different shops ranging from $8-11k and recommending a full frame replacement due to the loss of structural integrity in several spots including the suspension. After sending this to Vroom they declined to help fix the truck but did offer to buy the vehicle back from me. Immediately I responded and told them I would like to proceed with the buyback. Several emails later, I never received a response. So back on hold for an hour and I got through to someone, who then gave me a fake phone number to their buyback department and claimed they would contact me in the morning. I still have not heard from them or been able to get ahold of them to come pick this nightmare of a truck up. In addition, my temporary registration is expired and there's no sign of them sending me current registration to legally operate this vehicle on the road. I paid for what was advertised as a nice vehicle, and instead got an unsafe vehicle that is illegal to operate. Do not do business with Vroom no matter how good of a deal or nice of a vehicle you think you've found. I can promise you that you wont find out the truth until it's too late. This company makes it's income off scamming customers and falsified information. Don't be the next victim. read more

I wish I could be more positive about my experience, but given their customer service, or lack thereof, I can't recommend doing business with them. My salesperson Angel has been great. He was very responsive, honest, and helpful during the sales process and when I had a problem after the sale. What isn't working for Vroom is their customer service. I bought my car 2 months ago and still don't have my plates or title. When calling customer service, you have to wait on hold for 20 minutes before you even have the option of requesting a callback. Once you get the callback, usually within an hour, they have to transfer you to another department. Then, you get to wait another 20 minutes on hold before you can request a callback. That usually takes 2 hours to receive. Once you receive it, they agent can't help you or connect you to a supervisor. I would describe Vroom's customer service as a black hole where requests for help go to die. I've never had to wait more than a few weeks for my registration and from what little info I do have, it seems like the process hasn't even started. This was a very disapointing experience and not one that I would want to go through again. read more

So I wrote my review in early December. I still don't have my registration completed and have spent hours on the phone trying to get this resolved. I had to get another VIN verification (for a total of 3) even though in Colorado they are good for a year. Vroom would not accept them because it was past 30 days. They still had not process all my paperwork that was sent in November and never found my original paperwork. In addition, they stated that they would not provide a temp tag because they "exceeded their limit". If it were up to me, I wouldn't need any past the original issued. I dread having to call because each time is at least a 30-45 minute wait, retelling my story, and then being placed on hold again for an undetermined amount of time. If I had an opportunity to go back in time, I would have gone to a local dealer and muttle through the time it takes to buy a car. At least I would know the process would be complete and my registration fees were worth it! read more

We purchased the car from Vroom 11/4, car arrived 11/16, title and contract 12/22. Buying from Vroom saved us $3000/$4000 and car was exactly as described on the web. Their sales team was prompt and everything during the purchase process was easy and fast. Car arrived one day earlier than scheduled. Waiting on documentation made us uneasy after reading nightmare feedback from customers plus finding out BBB claims. We called Vroom 3 times to check the status on papers. First and second time I was on hold 45 min. Third time 10 min. Their sales team is excellent while their support is bad. If I'm buying something for thousands of dollars I want someone to answer my questions, Vroom needs to call me every week and let me know the status of my purchase. This lack of support will drive Vroom to the ground. It seems that most of the problems people had is related to financing the car via Vroom. Pay in cash or obtain the car loan from a local bank. read more

If I could leave a zero star I would. The beginning process to buying a car excellent. It's after that when everything turns to shit. They changed the delivery date 3 times. I finally get my truck. No bill of sale nor was there any temp tags with the vehicle like there was suppose to be. I then spend 5 hours on the phone getting bounced from one department to the next. Placed in the onhold queue. Hung up on before finally getting the right department only to have to fight just to get them to send me a pdf of my temp tag that I should have gotten. Now the temp expired on 09/27/21. Still no plates nor have I received the registration for the truck. Again sent from one department to the next before finally after an hour I speak to the right department only to be fed some bs about they are working on it. They inform me that I can get another temp tag through them but I have to raise the level of my insurance because their local dmv requires it. Regardless of the fact that I don't live in Texas. So now here we are almost at the end of October and I still don't have my plates. Now people are going to say we'll it's because of covid. To that I say bullshit. During the height of covid I scheduled an appointment at my local dmv went in on appointment day and time left 20 minutes later with the new plates and registration for my other vehicle. So now I'm stuck unable to drive my new truck because the temp has expired. Vroom took my money and hasn't provided the service they promised. To to all potential buyers beware. Go elsewhere. In hindsight I should have went through carvana or carmax. read more

I purchased a vehicle from VROOM and from the start there were issues with the Title & Registration. The vehicle was delivered on March 28, 2022 and on this same day I had the SMOG check done and the VIN inspection completed. Afterwards, on the same day I mailed (Fed Ex) the documentation to VROOM in order for them to forward this documentation to the California DMV. Well, today I learned that VROOM mailed the documentation to the California DMV approximately a month later, while in the mean time my temporary tags will expire in a week. I phoned the California DMV as well to learn that they have yet to receive the documentation from VROOM. Currently, the vehicle has tags for the state of Texas, I imagine this is because VROOM's headquarters are in Texas. VROOM has poor service when it comes to following up on documentation being completed, which leaves the buyer(s) in a terrible situation. I phoned the state of Texas DMV and learned that they continue to have complaints with VROOM concerning Title and Registration. My experience has taught me to NEVER purchase a vehicle from VROOM and I advise you to do so as well. Additionally, most of the customer service staff is not knowledgeable on how to help you and simply recite and script to you. This company should no longer be able to operate and sell vehicles to anyone. read more

Too Bad you don't offer "negative" or no stars reviews, as this Company would be the worst National advertiser that I have ever dealt with. Customer Service is non-existent, and it is difficult if not impossible to elevate a problem or concern above their automated answering service. Their sales rep's are poorly trained and have obviously been instructed to serve as a firewall for customer complaints. After going online to research home office numbers and addresses, I quickly discovered that the website for their Corporate HQ is out of date and both the address and telephone numbers for Grand Prairie, TX come up with no answer and no active listing. Only when I called the New York number did I get a number to call in Houston, TX (713-263-3833). After explaining my problem (the return of my title) after I cancelled the sale of my vehicle, I finally received a tracking number for the FedEx mailing. I cancelled the sale on 9-15-21 and was told three times that the title was in the mail and that i would receive an email with the tracking number. Three times and three lies. Only after threatening to contact my State Dept of Motor Vehicles and the State Attorney General's Office did I get a date and a tracking number on 9-28-21. The only discernable urgency with this Company is getting you to respond to their emails and sign their contracts and submit your vehicle title. Terminating the relationship is akin to restoring women's rights in Afghanistan. Do not do business with this Company! Read the reviews, and the current "F" rating by the Better Business Bureau! read more

I initiated a purchase/trade on 1/26/22 and uploaded all documents requested. I signed contracts on 2/2/22 and provided more documents along with down payment. Following this, I heard nothing. I started calling everyday for an update, only to be told a different story each time. On 2/11/22, I was told I needed to provide proof of insurance, for the car I was purchasing and didn't have possession of, first time I had been told this and also that they would not deliver the vehicle unless I had it insured. I followed through, at an additional expense to myself and provided proof of insurance. It is now 2/28/22 and I still do not have the vehicle. Vroom sent a transport driver to pick up my trade in on 2/25/22, and I had to refuse since I wouldn't have had another vehicle to drive. I have had to call Vroom every day for the past 3 weeks and still do not have any resolution. I wanted to cancel the deal, but was told I would not receive my down payment back in full, since part of it was considered "non-refundable". Plus Vroom allowed close to 20 hard inquiries to my credit report, which cause my score to plummit. I wish I had never initiated this purchase and have learned a hard lesson!! read more

There were several different things that went wrong. First, I put blackout dates for delivery because I was going on vacation and wouldn't be in the area for pick up. They delivered it two days into my vacation causing me to scramble and find other ways of picking up my vehicle. Second, I'm assuming they lost paperwork because I sent back everything they requested and I still had to redo paperwork multiple times. Third, because they lost paperwork they failed to properly register my vehicle leading to it being impounded and a ticket. I've called and emailed for the past 6 months and they seem to fail at updating their records. They keep looking at my records and talking about things that were dealt with before and have nothing to do with the current problem that was reported about two months ago. Fourth, their communication is abhorrent! it takes almost 2-3 hours to get someone on the phone (not exaggerating). And if I choose to take a call back from them I never get one. When someone does answer they can't help with my situation and just tell me to wait for an email. The emails are even worse than the phone calls! During one email chain where they put an email to send my papers of proof to them and I get an email saying "the email account is no longer monitored". This is not to mention the Language they use in the email hinting at the fact that they are going to try and put the blame on me or deny wrongdoing so they don't have to pay for their mistakes. This has been one of the most horrific car buying experiences I have ever had to deal with. read more

UNPROFESSIONAL company, thing started off bad then things got better then right back to BAD!! There contracts aren't worth the paper it's written on after signing all contracts giving them a down payment & sending them the title to my vehicle "got it all returned minus $49.00" they break the contract and sent my stuff back, no communication what so ever !! Vroom had offered an amount for my car that i was selling them "offer good for 2 weeks only" after 2 weeks I noticed offer was around $2500.00 less again no communication they ended the contract, around the 23rd of Nov. I told them they had till the 5th of Dec. to bring me the vehicle I was purchasing and pick up the one I was selling "they advertise 7 to 10 day delivery" so again no communication just terminate contract !! Pretty sure there is a breach of contract on there part !! STAY AWAY FROM VROOM, TRY CARVANA OR SOMEWHERE ELSE !! RUN AWAY FROM VROOM THEY ARE NOT PROFESSIONAL PEOPLE!! Still have not heard back from this company !! STAY AWAY FROM VROOM !!!! This is 2nd review I have posted on here about Vroom after the first vroom wanted my info to contact me, gave it to them still nothing from them !! read more

Do not buy anything from Vroom. I've been suffering from a poor decision on my part for almost 6 months. Returned first vehicle due to undisclosed damage and poor repaint. Shiny black truck was beautiful...except right rear quarter panel which was black but not clear coated (dull). That's where my real problems started. The return took 2 months to process and for a different truck to be delivered. It's now been another 100 days, 3 temporary license tags, 46 calls to Vroom support, each call lasting 45-90 min on hold, a BBB case....and I'm still stuck. Can't register the vehicle without the appropriate paperwork from Vroom. Car dealerships are usually bad but I'd have saved a LOT of time. I could have gone down locally and taken care of problems. Vroom's front line support call bank can't or won't ever transfer you to a specific person. In all of my interactions, I had 1 person from Vroom ever return a call or call me back. Vroom is a horrible company...do not ever buy anything from Vroom! read more

worst company ever!!! dont make my mistake and try to do business with them. their policy is you can return the vehicle within 7 days and 250 miles. when i went to return the truck the they wouldnt allow me to return it. read more