My watch band broke at work today. The wristband spring broke so there was nothing connecting the…read morewristband to the watch anymore. I happened to be in Grand Central Terminal in Manhattan today, so I ran over to Grand Central Watch to get an estimate. I was really upset because my wife bought me this watch on vacation years ago, so there is a sentimental attachment to it. The owner saw that I was stressed out and she looked at it, turned around, fixed it in about a minute and handed the watch back to me. I was really nervous because I didn't know how much it was going to cost. I asked: "How much is the repair?" She replied, " There is no charge. Just leave me a review on Google." I couldn't believe it. I didn't know there was any place left on earth like that. How could I not leave a review after that? Five stars!!!!!!!

NEW YORK CITY/Midtown: Tucked inside Grand Central Terminal, Grand Central Watch is a true…read morehorological institution, family-owned and expertly run for more than 70 years. Their reputation for watch repair is stellar, with the skill to handle everything from quick battery swaps and band adjustments to intricate restorations and full-service overhauls across all makes and models. If you are looking to sell your piece, they offer trusted appraisals and authentication services. On the flip side, if you are ready to elevate your collection, their curated selection of restored vintage watches and new timepieces is worth browsing. They even repair jewelry, making this a one-stop shop for treasured pieces. All this is backed by a great team with the best customer service. One of our favorite things is their social media content. Their videos are packed with insight, history, and behind-the-scenes knowledge that makes the world of watches feel even more fascinating. Grand Central Terminal is dog friendly, and the team here loves welcoming four-legged visitors. You will find them down the 45th Street passageway near Track 38, ready to help with anything your watch needs. Can't make it in? Their mail-in service keeps your timepiece ticking no matter where you are.

I highly recommend Element iN Time. Outstanding service! Prompt responses, strong efforts to do…read moreright for the customer, and quick service.

I was in the market for a new watch to mark a life event, and through a few months of research, I…read moredecided to get myself an Omega. I reached out to Element in Time as a customer from out of state, and they offered the BEST price shipped. I contacted them about the piece and was told that though it is not physically in stock, they would be able to source the watch and to give them a few days. For the price I was quoted, I was more than willing to wait. Personally, I'm a customer that has no problem missing out on the in-person "AD" or boutique experience, especially if it could save me some money. In a day I was sent a message, letting me know that they were able to source the watch, and I just had to be patient while they received the watch to inspect and forward on to me. My new Aqua Terra is on my wrist a week later and I can't say enough good about Element in Time. They were prompt with responding to all my inquiries and kept me posted on the status all throughout the process. Looking forward to doing more business with them in the future as life happens!

the service is great. i appreciate rami for helping me out. a lot of options to pick fromread more

I purchased my fourth Rolex from these guys . I went the bust down route . I have a 2025 Wimbledon…read morefrom the AP. The experience with the watch spot was up there with bucherer. I was very pleased with my purchase and professionalism. Rami took good care of me

Alex and Sania were awesome! Great prices and a full selection of RubberB straps. Alex took care of…read morefitting and sizing mine perfectly--super detailed and made sure I was completely happy with the fit. Highly recommend and will definitely be back!

Never got through the front door. There was only one customer in the store and we were (nicely at…read moreleast) told by security that we had to wait for the sales associate but there was clearly only one working...was not going to waste my time waiting just to feel the privilege of a chance to purchase something. Dear Lord, get over yourself Rolex, you aren't that cool.

I was searching for a particular Raymond Weil watch and found it at the…read moreChronostore online. I first checked all the references I could, being the skeptic that I am and found some really nice information regarding this business. I decided to give them a try because I really wanted that Vintage Raymond Weil. I couldn't be more pleased with this purchase. The watch is beautiful, arrived very quickly as promised and came with a certificate of authenticity. I would not hesitate to make more purchases from the Chronostore. This transaction was just about as good as it gets.

Crap watches. Maybe refurbished or second hand. And when you do have an issue with the watch you…read morebuy from them, AND YOU WILL, ......wait for it, wait for it.......crickets!

I worked with David at Wempe and was able to secure a hard to get piece for me. He, and the entire…read moreWempe team were so gracious, helpful, and well versed in the collection. They took the time to explain how to care for and set my piece. Such an incredible experience!

I had a older Panerai bracelet that needed a pin for one of the links. Amazingly, the gentleman at…read morethe service desk found the specific part and replaced it at no cost. That is what I call service.

Went in for a bracelet adjustment on my wife's watch. Staff was super friendly and attentive…read more The watch selection is over the top, awesome selections.

I had a pleasant experience purchasing a Cartier watch from this AD in Bryant Park. Though the guy…read moreat the door didn't acknowledge my presence while he did for others when I entered, Racha was very friendly and accommodating when I wanted to try on a couple of options I had in mind. The options are pretty limited but if you know what you want and you know it's in stock, the whole process is very easy and smooth. She offered me a glass of champagne along with a bottle of water and chocolates while we did all the registration, sizing, payments, etc. I was in and out of there in less than an hour and was satisfied with my purchase.

my watch was repaired in a timely manner, wasn't too expensive, service was great andread more

I have purchased a number of watches in a variety of price ranges as well as having a number of…read morecleaning/ repair services done on complicated time pieces on every occasion I have been treated with respect, with patients an understanding. Morris, Victor and Michael have always been very professional. The repairs have stood up very well on a very high-end piece, the turnaround time has been excellent. I have recommended Joseph Edwards to a number of friends and coworkers. They have come away with the same impression that I have. That is how I know they are the real deal because they are true professionals 100% of the time. Thanks guys will visit soon and thanks as always