I was in the market for a used 2005-2009 Ford Mustang GT convertible. TK had one, I came by on a…read morerainy day, and he greeted me warmly, no pressure at all. After looking at MANY convertibles over the next few weeks, I came back to TK and bought the car. The buying process was as smooth as silk. Scott, the salesman, was fabulous. TK truly CARES about the cars he sells, all used. He followed up with a phone call to me a few days later, just to make sure everything was perfect. Wow. HOW often do you get a call back, AFTER the purchase? Since then, which was late April 2020, I have not stopped recommending TK Hughes to everyone I meet!

Very grateful for a quick and friendly service to add air to my tires while I was traveling with my…read moredog from NC. Thank you!!!

You cannot trust Mechanicsville Toyota Service Dept. at all! When we took in our Sienna for the…read more"10K' service they gave it back to me without the tire pressures being checked, the tires NOT rotated, and worst of all, left off the oil filler cap and it blew oil all over the engine compartment. They had to immediately come to our house, pick it up, take it in to steam clean the entire engine compartment, and re-do the whole service all over again! Ever since that Fubar, they promised to have Master Techs either do the work, or at least double-check everything before releasing the car back from service visits! BUT GUESS WHAT? THEY DID THE SAME THING ON OUR 25K SERVICE JUST NOW!!!!!!!! tHEY LEFT THE DAMN OIL FILLER CAP OFF AGAIN AND WE RODE AROUND FOR OVER A WEEK BLOWING OIL ALL OVER THE ENGINE COMPARTMENT!! I'M CALLING THEIR CORPORATE OFFICE!!!!!!!!!!!!!!

I took my wife's car in for a front vibration and was assigned Brandon as my service advisor…read more Initially, he claimed only the front driver-side rotor needed replacement. When I mentioned I had replaced it myself just three months prior, he blamed the issue on the part not being OEM. The very next day, he suddenly stated both rotors needed replacing. When I questioned this, he got irritated and rudely told me I didn't have to get the work done there.Since my car was already there, I authorized the repair but explicitly asked him to leave the old parts in the vehicle so I could process a warranty exchange. He agreed. He assured me the car would be ready the next day and promised to call me with updates. I called the shop several times the next day and left two messages, but he never returned my calls. Instead, he called my wife, and I later found out he didn't leave the old parts in the vehicle as promised. Terrible customer service at its finest.

Recently purchased a truck from them, super easy process and truck looked exactly as pictured. I…read moresent in a couple questions about specs and was answered promptly. Then on the day I was looking at vehicles, I was not going to be able to get there by closing time, to test drive. Matthew offered to come back and meet us when we arrived, it was an hour past closing. He came back on the following day (they were closed) so we could complete the purchase, had my tags and registration all ready so I did not have to go to the DMV. The truck (2018 F150) was exactly what I had been looking for and the purchase price was great. I'm so pleased and definitely recommend M W Auto Sales if you are looking for a clean, well priced vehicle in excellent condition.

Failed to mention in the ad that the check engine and tire light was on and the reason (oxygen…read moresensor) why, Failed to mention that there could be potential rotor issues. It was advertised with 200,155 miles on it but the day I buy its got 200,500 plus miles on it. Told these things guy that works there. He would not take off $200 to compensate for the cost of replacing the Oxygen/tire sensor and adressing the rotor issue. I don't get it...he knew the engine/tire light was on and What was causing it but didn't mention it in ad or our conversations could have easily said....oh the engine light is on because of the o2 sensor. No I shouldn't have purchased but I needed wheels that bad. Not truthful about what he sells. BEWARE!!

I had insurance work done on a 2023 Explorer for damage to the driver's side headlight, due to ice…read moreflying off the roof from a vehicle driving in-front of my wife. This Explorer, my family's primary car, spent weeks at a competing Ford dealership in Prince George, without any real work being completed... Seriously almost 7-weeks... Moved the vehicle to Richmond Ford (via the body shop) and Jeff had it out the door in less than 2-weeks (waiting on parts included), and it was fully functional. Jeff from service was very communicative with the body shop (a breath of fresh air) and ensured the insurance company had the information they needed to approve the repairs. I highly recommend this service department based on this experience. I generally handle my own preventative maintenance, but I will not hesitate to return here when I need a proper diagnosis and/or repair completed correctly and in a timely manner.

Richmond Ford Lincoln is one of the worst Ford dealerships I have ever dealt with…read more I recently brought my vehicle in for what turned out to be warranty-related repairs. After diagnosing the issue, the dealership completed the work and informed me that the failure was likely caused by an outside incident. I knew that was not the case, but I paid for the repairs as instructed. Later, it was determined that the work should have been covered under warranty. More than 70 days later, I am still waiting to be reimbursed for charges that I should never have paid in the first place. To make matters worse, during that same period, my vehicle experienced another issue and the wrench light illuminated again. When the vehicle was inspected, it was discovered that the dealership had failed to properly tighten a hose connection during the original repair. That oversight was the cause of the warning light. They also neglected to reset my oil service reminder before returning the vehicle. Thank God I brought it to another dealership for service. Between the lengthy delay in resolving the warranty reimbursement, the careless workmanship, and the lack of attention to detail, I have completely lost confidence in this dealership. I even reached out directly to General Manager Mike Serpico in an effort to resolve my concerns, but the response I received was far from satisfactory. Overall, this has been an extremely frustrating experience marked by poor communication, substandard service, and a lack of accountability. I will not be returning to Richmond Ford Lincoln for future service or vehicle purchases.

I have just purchased my third vehicle from David. Being a single female, I hesitate looking for a…read moreused vehicle, but this small dealership treats the customer fairly. My prior purchase needed an air conditioner compressor, which it took 6 months to discover because the car was purchased in January (before the AC was needed). I grew up in a home without AC, so the lack of air was okay. I DID make sure that the AC on this recent purchase was working, (now being over 50, it was more important this time around). They have a very small inventory, but it is worth your time to go check the lot for potential purchase.

The best experience. Troy felt like a friend. A true gem! Exceptional customer service. Called on…read moreSaturday and drove off the lot on Monday. Thank you so much!

you always fear of buying a used car from a shady person. exactly what happened. I would not…read morerecommend this place to anyone. When you cut corners you end up screwing the customer. Of course they will hit you with the sold as is, but if it doesn't even last a week thats completely shady and unethical.

I highly recommend Belt Auto when you are looking for a reasonably-priced pre-owned car. All of the…read morecars I looked at were priced better than the competition and were in excellent working order. Waleed, who owns and runs the business personally, was a pleasure to work with. He was very pleasant, provided helpful information about all of the cars I was interested in, and was not the least bit pushy or impatient. I did my research before going to his shop, and it paid off. I got a great deal on a great car for my daughter. In fact, I was so happy with the experience that when my other daughter's old car conked out, it was a no-brainer to get her a car from Belt Auto, as well. From my experience with Belt Auto, you can't go wrong. George - Midlothian, VA

We have used MTK Auto on two occasions. First, we upgraded the looks on my wife's Toyota…read moreHighlander. It was a boring stock look and we had considered doing a wrap or new paint color because of too many black vehicles in area. Mike, with his expertise, explained how that would hurt the value of the vehicle upon resale. Instead, we upgraded the rims and tires, tinted the windows, and de-badged the Highlander. Looks good! At this time Mike explained to me his business model and how he gets cars for his clients at the best price. Fast forward a year and I found myself looking for a daily driver that I can pass along to my son in a couple of years. I called Mike and told him options we were considering. He would send me vehicles to me and I narrowed down our choices. Finally decided on a 2014 Lexus IS F Sport. He got us out the door, including taxes, tags, and title for thousands less than retail value. The car is gorgeous and super clean - everyone thinks it is brand new! If you are in market for a new vehicle, you would be doing yourself a disservice not to talk to Mike Wiggins - he loves his work and it shows!

So if you need a hot ride but dont have the time to research it all to get it done, please visit…read moreMike at Mtk auto. He gives pristine service and goes out and gets you what you ask for. I told him all the details of what i wanted, the note i wated to pay, the color of the interior, the milege i needed to stay below, down to the sound system he found it and had it to by weeks end. The follow up service is equally exceptional. I give 10 stars!!!

HIGHLY RECOMMEND RVA MOTORS…read more Full disclosure: my son was the customer, but as his ride to this dealership, I can report as the "fly on the wall". My 20 year old did preliminary research and knew the car he wanted to see about. From the moment we arrived, I watched Asker treat my boy with professional courtesy, confirming this was a manual transmission (my son replied that actually is a major selling point, and I got to be proud for teaching my son stick shift), a little friendly conversation, and then time for his test drive. When we returned from the drive, my son had a question about the engine and Asker immediately brought the dealership mechanic to respond with expertise. The interactions remained very easygoing (i.e. no pressure or gimmicks) with the exchange of detail towards a purchase. Asker gave my son a fair trade-in for his previous car currently stashed at a garage, and did all the paperwork right there in house: registration, taxes, temporary tags, the works! I was so impressed with the ease of the car buying process . It's nice to do business with someone who is genuinely interested in listening to the customer, and I'm pleased my son had that good fortune today.

After 3 bad experiences at other dealerships, I was done looking for a new car for me. My husband…read morekept pushing. He found a KIA Soul at RVA in Richmond VA, so we went on a journey. We met the owner there in the morning after driving 4+ hours the night before. This KIA and this dealership were perfect for what we were looking for. His price was very reasonable and he worked w/us to do a cash deal and not have to finance anything. It's been 1 week today and we love it. I drive it to work every day and my husband suggests we drive the Soul when we go out together. So far we only had to fill it 1x even including the 200 mile drive back home.