I needed ice on a Sunday... stopped by, got what I needed, at a great price. Easy transaction.read more

I made an automatic bill pay mistake with my bank, resulting in AI&O receiving a large sum of $…read morewhich they credited to the next customer at my old address. Initially I was told to get the $ from the customer myself. What??!!?? After writing a professional business letter acknowledging my mistake, the response was not businesslike, insufficient and bordered on rude, lacking an explanation why the refund requested was short $250. Upon next communication as I believed they still had more of my money, their response was "I won't hold my breath for a letter of apology from you." They included a copy of a statement which alleged this sum had been returned to my bill pay provider. That should have come with the refund they had sent. BUT, THEY CHOSE TO BE RUDE AND UNPROFESSIONAL INSTEAD. Here's my public apology: I am sorry you are too rude to do business with and will never transfer my business from another oil company to Attleboro Oil & Ice. Partially my loss as well because your service department is outstanding and my current oil company's service department is awful.

I am disappointed in their practices. In January of this year I ordered oil and it was much higher…read morethat 3 other companies that I called. My bill went from my normal estimated $600 to $700 to over $1,100. I also pay for service for them to service my equipment. After that, I figured that I would look around for the best price for oil. When I called them for services, they had cancelled my account. The person that I spoke to said that they couldn't service my equipment, because basically it was an all or nothing deal. They cancelled my service before the end of my service date. That stinks and is so unfair. They need to let people know that in advance.

Through Woods we installed a mini split system about 9 months ago. They provided interest free…read morefinancing and completed the installation very fast and took away our Oil burner and tank and Josh helped us apply for a Rhode Island rebate. Suddenly around three months after the install one unit stopped working because of a defective part that also affected the remote control. Parts had to be ordered, it took time. Josh was great help and Chris was there keeping us updated about the arrival of the parts and when he called with the good news, it was only two days before we were up and running. No one can control shipping delays! The whole system is now working fine and we're satisfied with the process.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

GREAT SERVICE BY Scott's Oil Inc. My central air conditioning drain was plugged up, and water was…read moreall over the floor. They were speedy in their responses. Their young technician was very knowledgeable and very Friendly. Plus when you call them, they are so friendly and helpful. I highly suggest them. They installed my Central Air System, plus I get my oil from them too.

I had a company that literally took advantage of oil consumers (Petro). I switched to Scott's Oil…read moreand I believe in helping local businesses/owners. Scott oil places customers on a monthly rotation during oil burning months. You will never get caught without oil, and because you are rotated each month depending on usage, the bills appear more manageable because it's not an entire tank getting filled. I have been in situations where I needed emergency service, and was assisted same day. They also clean furnaces, replace parts, new installs etc. They are a reliable company. I'm keeping them!

Josh saved me in the hottest most humid July day. He worked in the pouring rain to put in a new…read morecapacitor. My house was over 80' and I am an older adult with health issues. Highly recommend their work!

I had their service to install ductless air conditioner. Rick was always available when I needed…read morehim and he is so knowledgeable. His technicians are so friendly and did great job. I am so glad that I found them on yelp and I definitely recommend them if you need any help with your air conditioner needs.

Colin thank you for accommodating me with fast friendly and excellent service. I Needed blades…read moresharpened for my lawn mower in rather quick time. Exceeded my expectations. Thank you.

Excellent customer service, personable, and friendly. Turn-around time was fast. Highly recommend…read more Would do business again.

I have been using Aurora Fuel for several years. Would tell everyone to use them. Would have given…read morethem a 5 star hands down! This week I was supposed to get oil delivered on Wednesday after ordering on Monday. Got a call at 4:00pm and was told the driver was out with an emergency and that they would be here on Thursday. Nearly 4pm again and yet another call. Sorry our driver was still out. And they can't come until Saturday. Friday afternoon I called to confirm that they indeed will be here on Saturday. Saturday 5 pm no oil and no one to contact. Turned to Facebook and wrote a comment on a post because you can't message them directly. Checked their page at 7pm and go figure my post was removed!

On December 29th 2025 I have Aurora fuel delivered 105 gallons but in my tank I had 1/2 tank so it…read moreshould of been full when they put the oil but when I came home and checked my tank was just about 3/4 when I call they said owner would call me and he did i told him that I didn't get all the oil He said what would you like me to do and my tank was wrong but the new tank was in stall 7/25 with all new gauge and there 100 0/0 right you can check it with a stick it shows the same thing on the gauge you my what to check when you get oul

I had 100 gallons delivered to me 12/12/25 I call in 12/15/2025 to pay the $386.39 in the morning…read morethey take the money right away. Later in the afternoon around 4pm they charge my credit card the same amount. I speak with them they tell me it take 5-10 business days then today they say 24-48 hrs which to believe I don't know. I spoke with a Leslie and she was horrible with her customer service and giving me a attitude like I did something wrong. Never again to think I been a customer of theirs for 3 years and I'm charged twice and deal with horrible customer service Vaughn oil company are thief's.

For 2 weeks, oil burner was not working properly at all. Called the office twice, had 2 technicians…read morecome out who stated there was just nothing wrong with the burner. Burner finally failed completely today while it was cold and snowing. Called for service: I was "59th" in the queue = NEVER had this sort of failure before, in service, but absolutely will have to search for a new provider, after 28 years with Vaughn. So far been on the queue 1 hour, now at "47". emc