Placed an online order and waited over 20 minutes passed the promised time...that's not a problem usually except for the fact that someone came in and ordered a larger order and got theirs before we did. Shouldn't offer online ordering if online orders aren't a priority. read more

Seriously ? A lot of my chicken was uncooked and tasted funky. Do you guys know the serious health issues this may cause? Please make sure your chicken is well cooked before you serve it to your customers. Unfortunately this is the closest WaBa Grill to my job and I really like WaBa Grill, but this is unacceptable read more

WaBa Grill - Fast Food Near Me - Covina, California

Went in to order food and they denied allowing me to PAY for avocado because they were "SAVING" it for online orders. Definitely does not make sense as I am there willing to pay for the avocado!!!! WORST SERVICE EVER!!!! read more

Isabel was very kind, she has awesome customer service and I will be coming back. I pibe this place

The combo comes with drink only if you say it otherwise they will screw you out of the drink I asked 3 times saying the combo shows and says comes with drink and she said NO Finally manager came in and said I should had told them at the time of order I told the manager I will not spend my money in a business that want to screw their client and got my money back read more

came here to order my family meal, i try to avoid this one because Iv had nothing but bad experience here, but my local one was closed for Labor Day, so the first time I asked for white meat no sauce, they gave me fatty meat on the bottom, then added the white meat on top to act like they gave me all white meat, mind you I paid extra for " white meat " and added sauce, then I said no sauce, they legit turn around tried to scrape it off and gave it back to me! I made them make me a whole new order, this time I went and I asked for white rice I got brown, my rice was hard, the only thing that was right was the chicken! read more

The food is good, but the value isn't. $8 for a thin slice of chicken and some rice and veggies. I feel that if they added more chicken it would be awesome. Either reduce the price or add more chicken and it's a great thing. read more

Chicken bowl is pretty skimpy, more like rice with a lil bit of chicken. Get the $5 combo, oh wait..our soda fountain is broken. Want to spend another $1 to get a bottled drink instead? Oh by the way...our bathroom doesn't work either. Sorry‍ Bad 1st impression peeps read more

Took my order quickly and politely on the phone. Had my food ready and they gave it to me curbside because I had my kid in the car and couldn't get out. Amanda was very nice and great customer service in general. Close to my house also. What's not to like? Waba is good! read more

This is a ridiculous place for portions .... I'm extremely disappointed with the servings of meat... I purposely went to another waba grill to compare the meat portion .... yes this isn't a place I want to return to... read more

This all happened tonight 2017.05.07(20:30-20:50) My girlfriend and I took my mother to Waba Grill. Walked in, it was very clean, the food was good. That is why I put 2 The store should be receiving a 5 had not one of their employees been extremely rude and disrespectful. We ordered our bowls, and sat down at the table, right next to the register, to the right of the door. 5 to 10 minutes later, the white girl (I was unable to read her name tag) with light/medium brown hair, ( the only one) came up to our table and literally slammed down our tray of food and shoved it forward. She then whipped the left, muttering, what I am left to assume was something rude and unprofessional. One other employee saw the whole thing. The young man with a beard. He was the cook. He looked baffled at me and at her from the otherside of the kitchen wall. He then apologized to me non-verbally while cooking on the grill. He then, a little later, offered us free drinks, which we said thank you, but we all refused. He is also another reason why i gave 2 stars. We ate our food and left. The girl needs to be talked to/trained/written up and learn some life lessons. This truly aggravated me. read more

I walked into the Waba Grill next to stater brothers on grand and was taken back by the smell of Methane gas, I mentioned it to the girl at the counter and I said you must have a broken P-trap in your drain, she looked at me and said she didn't smell anything. Overall the place was clean but it did smell like a restroom. read more

The grand ave glendora location is a lot better, and consistent. Went here for the first time today and my rice was wet and hard in some areas. The meat had lots of fat on it and didn't taste healthy. Skip this one and try out the glendora location. read more

This is my third try coming to this location. It is so convenient to my work. I am a fan of WaBa but this place has slow service and it is always dirty near the drinks etc. Today the glass door was yucky when I walked in. Will have to drive further to the one on Barranca from now on. read more

Danny is Amazing! I've been going a few times per week and he's always so prompt, polite, and courteous! His vibe is always welcoming! Thanks Danny for always making sure my order is right and for offering sauces and condiments read more

My first time trying this Waba Grill location. It was awful. I had the Teriyaki Chicken Bowl and the chicken had bones. No flavor at all. My friend had Steak & Chicken bowl and the spinach was mushy. It tasted plain. I RATHER GO TO FLAME BROILER. read more

If you HAVE to go to this location, don't go close to closing time unless you like getting attitude. I showed up at 8:50 and thought they closed at 9:30 like the one on Barranca. I asked the girl if they were still open and she says "Yes, but we close at 9." Basically trying to tell me to F off. Then I get the eye roll because I still want to order. Then comes the slamming of the register and shoving my food towards me once it's ready. I've worked jobs where last minute people can come in, and I always try not to be one of those people myself. But if it pisses you off that much that you have to stop to help me for less than 5 minutes, go do something else. I mean I was out of there before 9. I started coming to this location because It's pretty fast, but I'd rather wait longer. read more

This is very close to my work place. Service is excellent. Food is great. I usually order WaBa plate - the meal deal with drink works fine for me. Like this place. read more

I've never been to this waba grill, and usually never have issues. Cashier was nice and even the cook greeted us as we walked in. Customer service is great. My issue is how little teriyaki sauce was put in our bowls. We had ordered to go and didn't check until we got home but please don't be stingy with teriyaki sauce. We pretty much ate plain chicken and rice because of how little sauce was put in. read more

Zero stars if I could. This place seriously sucks. I came in one evening and Whom I believe was the manager that walked by me smelling like cigarettes and instantly lost my appetite. The horrid smell from that woman makes the food SO unappealing! I miss old management where she had the store clean, ever so welcoming with a smile on her face and over all felt the staff was more in sync when she was there. She made me want to always come here for my lunches. I thought I'd give this place a second go with the new manager in place but my first experience with her she was unbelievably rude. Decided to come one last time assuming she might have just been having a bad day then she comes in with an obvious heavy smoker smell bleh! This new girl stinks! (Pun absolutely intended) read more

We went for dinner for Cinco de Mayo. We had horrible service from the hostess. She was an older lady. I didn't get a chance to get her name however she was so rude that we got up and left. I ordered a Cadillac margarita and it was horrible and over priced. I was ready to return it. When the hostess Rudely came to our table and asked if we wanted our check. All I did was ask her if we could move to one of the open booths they had available since we had limited time to eat dinner since she said everything was reserved. She rudely said no that everything was reserved. I said that's fine and that we surely made a wrong choice of a restaurant. If she was the owner she doesn't have any idea how to treat customers. Instead of apologizing for the inconvenience she was throwing us out the restaurant when she asked us if we wanted our check. We went to a better restaurant Temple Bar Urban eats West Covina Great entertainment great drinks and food. And most of all great customer service!! Casa moreno is over priced and horrible customer service. read more

I've stopped coming to this location because they consistently give you less food than other wabas. The amount of meat they give you is not worth the price. I only ever order the bowls and while many locations really pack in the food so the lid barely fits on, there is plenty of leftover space when you order a bowl here. Service is good, cleanliness is good, food tastes fine, just not enough. More meat please. read more

Paid extra for the avocado on 2 meals and didn't even get it. I know it was close to closing but pay attention. *****WaBa grill responded with there basic reply, but I'd just rather wait for this place to close than get free food. read more

Chicken has an awful lot if fat to it. It's pretty gross. Beef is typical of Waba and Flame Broiler style, all the gristle and fat that you'd expect. I've been there a handful of times and usually have to wait for someone to get out of a lobby chair or from the back to take my order. I wish there were better options for fast and reasonably healthy food. read more

Got to through FaceTime with my best friend and chat with Alex who I haven't seen since I left Glendora over 2 months ago I really miss WaBa Grill can't wait to visit and get wonderful customer service from Alex and Jessica read more

Came in 2 hours before they closed ordered $50 worth of food, tried to order a drink regular ice tea to be told that they already put the tea away for the night. Ummm I'm sorry you close in two hours and you put drinks away already plus you got half of the chairs put up on tables. I guess this location must make a lot of money that they don't need business like that they can start closing up 2 hours before they actually close. A lot of the reviews already had something to say about this location and closing times. Maybe the manager and owner need a meeting! read more

Made my first visit today for a chicken and white rice bowl. Was very impressed, especially with the friendly and prompt service. I will visit again to try other items on their menu. read more

Exceptional customer service, very clean, and the whole crew has a smile on their face. Every time I go in I happen to catch manager Jessica on shift and she is just great! I get my food reasonably fast as well! Never missed an item in my order. I've been to other waba grills and nothing compares. This location is out of my way but I wouldn't think to go to another just for the great experience. Coming from someone that worked in the restaurant business this is a big deal. We strive for great customer service and orders to get out in a timely manner along with proper care of the store to present to our customers. 10 stars if I could give it read more

you're not supposed to handle chicken and steak and the same board as an FYI as this company seems to have trouble getting another board (noticed in many stores I've visited) when is the last time health department came in? As a "cooperate" store you guys look like a mediocre franchise falling apart. Get some better training. Some tips to the team: Learn how to clean your grill so the chicken isn't black Smile more often Actually clean your store And temperature your foods I believe chicken served should be 135-165? My chicken was about as cold as my dry veggies. Hopefully you guys can figure this out before losing your jobs. And as for area manager should probably be more involved with store read more

I went there earlier today and all I can say is the customer service there was amazing! I was greeted as soon as I walked in and the young woman taking my order was very polite and informative she helped me decide what I wanted to order. I believe her name was Noel or something her name tag was to small to read. But she just made my over all experience great and i wish all other restaurants would have as great as customer service as she gave me. Definitely will keep coming back read more

Have come here 3 times since they opened because it's right next to stater bros and it's a quick lunch pick up after doing some grocery shopping. The only thing is they skimp on everything! They don't give you enough rice or chicken. If you go to the Waba grill at the Eastland center and open your bowl you see a nice layer of chicken with rice barely poking through. This place maybe fills the bowl halfway with rice and gives you just a few pieces of chicken. I'll be making the extra few minute trip to the Eastland center Waba for my fix from now on to get my money's worth. read more

Good food fast and efficient clean establishment and good customer service would definitely come back here thanks to the crew here that makes you feel welcomed and the condiment area is clean and organized !!!!!!!!! read more

Horriible management now. It wasn't always like this. Vegetables not fully cooked. Used to have ziploc bags for jalapenos. No more. Amazing what bad management can do. read more

I am a WaBa Grill regular, love the chicken here! This store has a good vibe going friendly cashiers and fast service! New to this location will defiantly be back!! read more

Horrible service, I was the only person in line and after I ordered my food a rush of people came in and somehow everyone got their food before I did and the two workers were super rude about us not getting our food. We waited for 25 minutes and the avocado I paid $2 for was all brown. I definitely don't recommend this location. read more

Went to this new location for dinner, the food was good as usual however the place was so DIRTY, floor with trash, tables not wiped down. Condiment counter dirty with onions scattered around covers not coving items. I will continue to go to the Waba Grill on Barranca Avenue even though tos farther to drive for me. It's always been clean and tidy! read more

I am reaching out to you because I placed this order today at around 10:20am. I arrived around 10:30am to pick my order up. I was told by an employee that they are not opening till 11am today. I mentioned that i had placed an order through the app an the store hours state they open at 10am. Since i was working and was taking my lunch for work already i told them if i could cancel my order and an employee replied yes once we open i will cancel i said ok. I never received my money or points back through the app so i decided to call. I was answered by the same person that mention he would cancel my order. He said he reattempted to void and cancel the order and mentioned it may take a few minutes and to call back in if it did not return my points or money. 30mins later i called back in since it did not return my points. I was answered by someone else and when i called in I heard a lot of backrougnd noise and the person i was talking to stated they could not hear me and that my phone was breaking up when it was clearly on their side. I hung up and waited called back another 30mins when i called again there was a lot of background noise again but thankfully the person on the phone could hear me. I told them my situation and she stated that the cancellation had not been done. She stated that she would process it and it would automatically return my points and credit by the end of the day. I thought this was odd because i had placed many orders through the app before and one item was missing before they were able to return my points on the spot. I thought i would give them the benefit of the doubt. I am reaching out to you because i feel that this was not handled property and was being brushed of by multiple people. I place many orders through the app and had a very bad experience at this location. I always feel unwelcome here at this location. I will not be coming to this location no more. read more

Waba grill?? More like WhyBuy Grill. This place is a fairly new location in my city and today I thought I'd stop in and give it a try. Having been let down at other locations in the past, I thought why not give it one more go. After stating that I wanted two steak bowls, WELL DONE. (One being a steak & veggie) the cashier proceeded to not call out my well done order to the cooks. After asking her a second time, she then informed another worker to tell the cooks. Minutes later, our bowls come out we pack our sauce and hit the road. We get home and realize that, 1. The steak is one of the fattest cuts of steak I've seen. And 2. They gave one steak bowl and one half and half steak chicken bowl?!?!? Needless to say I will not be coming to this , nor ANY WhyBuy location ever again! HANDS DOWN WORST EXPERIENCE EVER . read more

I came in around 830 pm and everyone was being turned away. We were told they were closed although the door was open and the posted hours clearly indicate they close at 9 pm. I immediately went on Yelp to confirm hours and also indicated they close at 9pm. What was worse the cashier seemed lost and no one bothered to lock the doors but rather allow customers to continue to walk in. The cashier finally left her post and everyone was cleaning. Very unprofessional and an inconvenience not to mention waste of my time. read more

Came here for the grand opening and got a free chicken bowl so of course they get a 5 star review for that