brittney served me so well it made the food taste twice as good servuce was great. I liked the good and how the servers were nice and how well kept it was, it was all delicous and the place was very pretty read more

Jane was really sweet and provided amazing service! The ambiance was nice and the food was tasty

JHANZ JHANZ JHANZ!!! This guy is my new hero he was such a good server he really made my night we had a huge party and he was so accommodating! If you want a good time pray you get Jhanz as your server. The food was also really good. read more

My daughter and I had a great experience at Wagyu Factory in Tustin. The wagyu and hot-pot selections were fresh, flavorful, and made for a fun meal with plenty of options to try. The restaurant has a lively atmosphere, though it can get busy during peak hours. Our waitress, Jane, was especially wonderful--friendly, attentive, and quick to check on our table throughout the meal. She explained things clearly, made sure we had everything we needed, and helped make the experience feel welcoming as this is our time here. We'll definitely be back and would be happy to have Jane again! read more

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Service 5/5: Buffet style, which is basically self-served but our waiter was very attentive and upbeat. Ambiance 4/5: Located at the District of Tustin. Very spacious but the layout can be a little crowding when you're waiting for your turn. Also, the booth seating is a bit far from the table. Broth: I went with my family so I got to sample a bit of everyone's broth and sadly I was not a fan of either one of them. They were all on the bland side. - Tonkatsu 3/5 - Tomato Broth 3/5 - Spicy Miso + Tonkatsu 3/5 FOOD - Meats 3/5 - Just average. Some of the rounds had very frozen meat. - Hot Food Bar 3/5 - Veggie Bar 4/5 - Seafood Bar 3/5 - Missing fish balls with roe - Sushi Options: 2.5/5 - Sauce Bar 3.5/5 - Ice Cream 4/5: They offered a self serve vanilla/chocolate and also Melona ice cream bars - Drinks 3/5: Soda machine that tasted very water down and the milk teas were too sweet. Overall, I think it was very mediocre compared to the rest of the Chubby Cattle establishments. None of the items were worth notating. read more

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可以，加上后整体会更有"付钱前后完全两副嘴脸"的感觉。 1 STAR -- ABSOLUTELY TERRIBLE What an unbelievably bad experience. The food was nothing special, and the meat was constantly unavailable. For a restaurant that is supposed to be known for its meat, having customers constantly wait for items that aren't even available is ridiculous. But the WORST part happened after we had already paid. Once they had our money, they apparently decided that customer comfort was no longer their problem. They shut off the power and turned off the air conditioning while customers were still inside. Seriously? We were sitting there in a hot, uncomfortable restaurant because they wanted to save electricity after taking our money. I have never experienced anything this disrespectful at a restaurant. If you're going to close, then close properly and let your customers leave. Don't take their money first and then make them sit in a hot, miserable environment. This was not just bad service -- it felt like they simply stopped caring once they had our money. The food was mediocre, the meat selection was constantly unavailable, and the way customers were treated at the end was absolutely unacceptable. I will NEVER come back here. Save your money and go somewhere that actually respects its customers. There are plenty of better options. read more

I came here for the first time (or any Chubby Cattle affiliate for that matter) a couple weeks ago and I was surprised at legit this place was. They have a huge variety of foods to choose from aside from the AYCE shabu, which include fried finger foods, fried rice, sushi, noodles, pastries, desserts, milk teas, slushies, and the list goes on and on!! I will say that it is a bit expensive for what it is but you definitely get what you pay for. One thing I didn't really enjoy about the place is the dark ambiance, the secluded area we were sitting in, and how hot it was in our room but what can we do. As long as the food is great (which it was) then that's all that really matters. I was hesitant to purchase the membership but after learning how cheap it was ($60 for a whole year which is basically $5/month) and the discounts and perks that came with it, it was a no brainer. Will definitely be back soon to try all the things I couldn't the first around. And trust me, you won't get to try everything they have to offer in one sitting, not unless you have five stomachs. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

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Big party and we had the private room. I like the go grab it yourself Everything option, including all the meats. It just makes sense! Good selection and they had fresh beef and shrimp balls a lot of variety of meat cuts, a seafood bar, a noodle bar, a hot food bar, a fried food bar, a balls bar, a dumpling bar, a condiment bar. So many bars.... Fun experience. It is a bit pricey. Please come and create your own adventure. read more

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Located at Tustin Legacy, there's plenty of parking. I've heard good things about this spot so I was glad to finally try. We had a party of 13 since we were having a farewell dinner for my friend. We made a reservation ahead and they put us on one of the private rooms. We had our own room which was really nice since it was intimate. There were 12 individual pots total and so we had one of our friends share. I was honestly overwhelmed going in because there were so many different food sections and the signs were overstimulating. It's nice since you can get your own meat. The meat displayed is for the basic menu. They have a good amount of veggies and sides. They have a sauce section and have little posters providing examples of sauce combos. They have sushi as well as a hot food bar with items like nuggets and burgers. My favorite was the milk tea machine. Sadly the ice cream machine was broken when we went. The overall quality of the meat was really good. It melt in my mouth. I got the tom yum soup base and it was a spice that slowly built up. I had to request for a different soup to mix in to tone it down. It was hard to enjoy at first. Shoutout to our server Chris who made our experience great! He was attentive and friendly. read more

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Kept passing by this in the tustin plaza over the past year and have been wanting to try it, finally got the chance to and redeemed my birthday meal from chubby plus membership :) Was originally going to try the lake forest location but please do note that this tustin location is hot pot while the other wagyu factory locations in brea and lake forest are bbq. At $49.99 for the standard price, you get a good variety of different food items. It's a self serve buffet unless you order the premium option which is around $15(?) more for unlimited a5. The standard option already includes unlimited salmon and unagi sushi, dimsum, curry rice, fried snacks, burger, lobster roll, cakes, lychee/passionfruit slush, oolong milk tea, soda machine, sauce bar similar to haidilao, meat station and veggie stations. Compared to mikiya, this place has a lot more options. My faves were the udon, wagyu chuck tender, quail egg, japanese tonkotsu broth, oolong milk tea. our server britney was very friendly and she said it was her first day serving which didnt seem like it at all to me. she was super nice and helped us out a lot but it was pretty random because a different girl had taken our soup orders first and then she disappeared lol. We were confused but britney ended up being able to help us out so it was fine. There was an offputting burnt smell around certain areas prob bc other guests forgot to turn off their pots and no one checked it. it smelled really bad. some of the walkways for thr food in the back area where the sodas are were also tight to walk through but other than that it was a nice ambience. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

TL:DR - delicious! Go... Parking - get ready to cry. Get frustrated. Park way out there by Petsmart and hike in. it's okay Ambiance - light, happy Service - top notch. Super friendly and helpful Food - went with sukiyaki and tonkatsu. Sukiyaki was killer Sauces - Ponzi beat sesame. A surprise Meat - amazing. Come load up and get some meat sweats!!! Take only what you can eat else an additional 20% charge! Seafood in the very back so scan first Pro tip - scan all stations BEFORE you try Pro tip #2 get a plate located beneath the stations so you have more room at the table read more

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Good time and good food. Pabi was the best! First time is overwhelming so she helped us out and I loved her energy! read more

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Really solid hot pot with a TON of sides, drinks, and dessert. $44 for chubby club members for dinner, and it seemed to be a good value. The quality of the meat is good enough, as well! I didn't see king crab this time, but that's okay because it wasn't that good anyway when we tried it last visit (it was covered in some kind of chili sauce). Plain crab legs would be amazing though! read more

Wagyu Factory | Tustin - Spicy tonkotsu - Japanese Near Me - Tustin, California

We came here to celebrate my son's birthday and we were able to make reservations online which made the process very easy and efficient. We were greeted by our server and he showed us the different types of soup bases we can choose from. I really like that it's individual pots so we can all have our own soup bases. I chose the sukiyaki base and it was not too sweet or too salty which was perfect. I really liked the variety of different cuts of wagyu beef, pork and lamb and also a lot of vegetables and sides options. There was a lot of hot prepared food as well as sushi options. To end the meal I got the self serve ice cream and there were cakes and egg tarts too. The store is very nicely decorated. It's definitely a good place to eat at especially with my hungry teenage boys! We have the chubby group membership so we were able to get member pricing. read more

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Wagyu Factory in Tustin takes AYCE dining to another level with a hot-pot-forward experience, unlimited A5 Japanese, M9 Australian, and American Wagyu, plus an 80+ item buffet packed with seafood, sushi, vegetables, dim sum, hot dishes, cold dishes, desserts, and more. Come hungry, build your dream hot-pot spread, and do not skip the Chubby Club membership perks--especially if your birthday is coming up. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

Wow! Another chubby group restaurant added to the book. I personally love shabu so this place was right up my alley! It had sushi, hot foods, dessert, drinks, etc. Staff was attentive! read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

**Wagyu Factory** in Tustin is easily one of the better hot pot spots in the area. I usually come here for weekday lunch since it's close to the office, and the huge selection makes it easy to find something for everyone. They have a wide variety of meats, vegetables, sides, and other hot pot ingredients, so you're definitely getting plenty of options. The quality is consistently good, especially for the price. There's usually around a **15-minute wait** during weekday lunch, but considering how popular the place is, that's not too bad. Overall, one of my go-to hot pot spots in the area and definitely worth checking out if you like having a lot of choices. read more

THE GOOD: Overall, there's a good selection of fresh wagyu, veggies, seafood, and drinks. You can go up and get meat refills without waiting. Given how it's wagyu, I like that there were leaner cuts without it being all fatty. The broths we got were nicely seasoned. THE MEH: I wish they had more hot pots in the booths for 6 ppl- there was only 2 so broth choices were limited and fishing out things you put in was a little difficult. The table for 4 had their own pots...Our server came around once or twice then disappeared until it was time to pay. We literally had to bus our own table. *They add gratuity for large groups and only accept one method of payment so keep that in mind when going with a group.* read more

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This used to be our go to hot pot spot. In my previous review I gave this place a 5 star and have been here many times. Recently they had a change to their menu and also had a layout change. They no longer have any a5 wagyu meats in the regular menu but added a premium add on with a5 options. Decided to try the premium but all the meats came frozen. Some of the hot items were missing. When asked about it the serve just said yeah it's a gamble of what you get. This place used to be the best hot pot in OC but it's really gone downhill. I would not recommend the premium option because of all the frozen slices. Totally ruins the a5 meats read more

Lots of options, meat was good quality. I like how you can grab the meat yourself instead of having to order/wait for the servers. Besides meat, there's a variety of appetizers and a good assortment of desserts that include egg tarts, small cakes, and soft serve ice cream. The egg tarts were surprisingly good, although it was very buttery/heavy, so I definitely can't too many of them, haha. The drink station was also great with so many options and the drinks aren't too sweet either. It does get crowded around the meat/food/drink stations though since the aisles are pretty narrow. While we were already impressed with the food, the service we received was even more impressive. Our server Evelyn was a total sweetheart and so attentive to our table. She made hot tea for my parents, helped us defrost our meat, and just brought us anything we needed with a smile and wonderful attitude. Considering how busy it gets, I was blown away with her attention to detail and how quick and efficient she was. I'd definitely recommend this place for any hot pot lovers. read more

Wagyu Factory | Tustin - Our hot pot and meat/veggies :) - Japanese Near Me - Tustin, California

Great Shabu spot, came for a birthday on a weeknight and the line was not too shabby, we did the upgrade for premium since it's a celebration, +$30 from their base price. This review is mainly for this as I thought it wasn't worth the extra "premium" price, they didn't serve the premium lobster nor abalone during the weekday and you pay nearly the same price I also found that the buffet spread was lacking, lots of times it was not refilled, the ice cream machine and some of the drinks were not working either. Service was also rather slow. read more

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Reservations only, there's an iPad in the front area. Before being seated your table has to be ready. Great staff members they constantly check on us, amazing food selections on meat, veggies, seafood, noodles, dipping sauce station . Their dim sum and their dessert wasn't the best, and surprisingly they had a couple of sushi selections too. Inside is very modern, their drink selections were neat, from your regular drinks to slushies. The restaurant itself is very clean in the inside. When something runs low, they immediately replenish the food which is very nice! The best broth our waiter said to try is the Sukiyaki hands down! It goes very nicely with udon noodles. read more

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This is easily one of my favorite ayce hot pot spots in OC. I've been here many times and honestly don't have anything bad to say about it. The restaurant is always clean, and I love the interior design and overall ambiance. Everything feels modern, organized, and well maintained. Compared to a lot of other self serve restaurants, the food stations here are consistently stocked, fresh, and clean. The selection is huge. They have a great variety of seafood, meats, vegetables, hot foods, drinks, and desserts. I especially love the self serve drink station but sometimes a machine or two is out of service. I usually get the spicy tonkotsu broth but their sukiyaki broth is really good too. The eel nigiri is my favorite but the salmon can be a little fishy at times. The dim sum is decent but nothing particularly memorable. I also love the wide variety of sauces at the sauce bar since you can customize your dipping sauce however you want. I haven't tried too many of the desserts, but the egg tarts are definitely my favorite. The service here is always on point and everyone is super friendly. Definitely one of my go to hot pot spots! read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

I recently visited Wagyu Factory that is located in the District Tustin Legacy and had a good visit. The restaurant has a modern and stylish atmosphere that feels both casual and upscale. Everything was clean and well organized, making it a great place for a nice lunch or dinner with friends and family. Parking was convenient since the restaurant is located in a shopping center with a large shared parking lot nearby. The service was also very good throughout our dining experience. Staff members were friendly, attentive, and happy to explain the different cuts of wagyu and menu recommendations. Orders came out quickly, and the overall experience felt welcoming and enjoyable. The food was absolutely delicious and full of rich flavor. Some of the top menu items I recommend are the Wagyu Beef Bowl and Wagyu Fried Rice. We got their Japanese A5 Wagyu plates which was fatty and tasty just right amount of flavor to satisfy my hunber. The beef was incredibly tender, juicy, and perfectly seasoned. They even have a hot food bar and I got some egg tarts a swell. Quite good! They have membership and non membership prices. They also have some specials throughtout the season so my waiter told me to check back often to see what goodies they have. Will be back again soon! read more

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My friend and I came here for their lunch special. It was $35 for members and $40 non members for all you can eat. I love the variety they have here. You get to pick from the variety of broths they have and if you do not like it, let the server know and they can switch it out for you! Then, you go to the bar area and serve yourself the meat. Which is awesome because you get to pick how much or how little you want. They also have a veggie area, seafood area, noodles, and other types of meatball /shrimp ball you would like to put into your hot pot. They also have a "hot" bar where they have cheeseburgers, lobster roll, fried chicken wings, chicken nuggets, french fries, sushi, beef short rib, dimsum. Unlimited fountain drink and lemonades. Also, they have ice cream and melona bars. Their egg tart was sooo yummy! So much flavor, so soft and so flaky. This place is amazing and definitely love the option! My friend ended up getting the membership since her birthday is next month and pretty much the membership pays for your birthday meal and we both got to get the membership price for our lunch. I highly recommend especially if you can't decide what you want to eat. I love the decor and how the tables were set. It's very spacious! PS: They do have a 90 min time limit. read more

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Shout out to our server Hatch, who was F**king awesome!! From start to finish, he took really great of us and made my low key Birthday celebration that much better! Hatch suggested a bottle of sake w/Yuza juice. We really enjoyed it, Thanks Hatch! We will be ordering this everytine we can order it at this Chubby lication as well as any other Chubby branded restaurant thst offers it! As always the good was really fresh and tasty! We arrived around 1600 hours, which of course, the restaurant was recovering from the lunch crowd and preparing for the crazy dinner crowds that were starting to build up. A few minor observations of the restaurant operations overall: 1. Any specific reason the Non-Asians or mixed Asian diners were seated in the side dining area behind the hostess desk? I thought my Caucasian wife was seeing things until I started paying attention to who was being seated in our area versus the main dining area. 2. A lot of the sliced beef selections were frozen to their metal serving dishes. My wife and I had to prop the metal plates on the broth pot to thaw enough to remove the meat slices. 3. My wife trued the kumquat slushy, and that has now become her favorite beverage there. We're hoping this flavored slushy is always offered! Again, thanks to Hatch for making ths dinner very enjoyable! read more

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Big restaurant located in the District in Tustin. Nice ambience, variety of delicious meat, good service. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

Great hot pot! Pavi was a great server, she was very attentive and considerate. The food was delicious!

AYCE, but there's no food to eat... Concept was good, execution was poor. They did not refill the food fast enough so people started grabbing a ton when it did finally refill. Most of the time there was no meat and I kept having to get up to check if they refilled. This was such a stressful dining experience. Meat quality was good (when I finally got some), other food options were mediocre at best. The space was very narrow and you have to be careful not to bump into other people. There were several flies flying around the food since everything was just left open. Overall, definitely not worth the price and I will not be coming back. There are plenty of other AYCE shabu places in OC that's cheaper and you don't have to stress over getting your food. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

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Making reservations really pays off when eating at the Wagyu Factory. We arrived and was seated right away. Lots of options to choose from and the service was excellent. Only downside was the place was pretty warm. Not sure if the air conditioning was working but it was really hot. I understand it's hotpot but it's way hotter than it should be. read more

Our friend recommended this place and it did not disappoint! Everything was so good! Nice clean place with plenty of food to choose from. I didn't get to take a picture of the broth menu, but they have a good variety. I got the sukiyaki. The tom yum broth was also really good. All their meats were amazing. Definitely coming back because I didn't get the rice! Their rice dispenser had a curry option too! I was so full, I didn't even get to try their desserts, only their soft serve. read more

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The meat and seafood selection was fresh. Delicious. The desserts were good and so were some of the buffet items. The drinks were all good too. The sushi was mediocre. The cold dishes were good. The fried foods were below average. For the 35 dollar lunch price point though, i was satisfied. The service was just "okay". We were there for 90 minutes and not once were empty or dirty plates cleared. A very clear drop in service compared to chubby cattle irvine The ambiance was nice. Upscale and modern. However, the stations were not cleaned and properly maintained as many areas were dirty and with missing labels. Would i go again? Yea, it is good for the price. Is it comparable to mikiya or chubby cattle? No it is a big drop off. read more

Francis at Wagyu Factory provided incredible customer service! He was friendly, knowledgeable, attentive, and made the whole experience even better. He genuinely went above and beyond to make sure we were taken care of and had everything we needed. Great customer service like this really stands out. Thank you, Francis! We'll definitely be coming back. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

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Wagyu factory was a great dining experience. I was planning to get together with a couple of friends. And saw that why the factory was one of the places nearby we kind of just stumbled upon it. Another friend had said that they had been here before in the past. Turns out that this place I'd like opened up since September So it's still a relatively new I've gone to some of the chubby group locations in the past. So I knew what I was getting myself into in the best way possible. There are some confusion at least on the yelp reservation process. If it's under a party of six they do not put you in the VIP area so I wanted to make sure that I was getting charged extra. Prices for the weekdays tend to be a bit lower than the weekends. But this is definitely a place to come and get some amazing shabu shabu. At first, we weren't really sure where things were but here most of the things are self service. There are a couple things that you can order through the iPad. But most of things we would go and get on your own including the meat and the veggies and everything else. There's so many amazing things to get. I had to make a separate trips. The curry rice and the minced beef rice were all really good too I really was a big fan of their egg tarts. They were great. I keep thinking about them. Very phenomenal. I'm glad they opened up a similar Ish location here in the San Gabriel Valley closer to me, so I don't have to go all the way down to Orange County. read more

I came to Wagyu Factory for a work dinner with a large number of colleagues. Although the photos show an extensive buffet whose items you can choose from, many of the cooked items were order-by-tablet only on the week night that I went. Only the desserts, drinks, and sauces were self serve. We were told we only had 90 minutes to eat, so we waited for everyone to show up. The staff was good at explaining the menu. We had a nice large room, but the room was a bit noisy. The restaurant overall had generous spacing. We tried to order as much as we could. We got the premium package so we had access to the A5 cuts. The wagyu was ok, I think I've had better cuts of beef elsewhere. I really enjoyed the sukiyaki broth for the beef. We also ordered a wide variety of sides. Most of the sides were fairly standard. The lobster roll was decent. The wagyu burger slider was very good though. Overall, solid hot pot restaurant but the beef was ok. read more

I used to be a big fan of the Chubby brand, but Chubby has definitely lost some of its charm -- and apparently some of its staff. Came here for Saturday lunch and the restaurant wasn't even that busy, yet we waited 20 minutes to be seated because they were clearly understaffed. Once seated, our waiter made one brief appearance and then vanished into the abyss. We didn't see him again until the end of the meal. At that point, I wasn't sure if we had a waiter or had just imagined one. The food is basically buffet-style, with the hot food sitting under heat lamps and the raw meats out for you to grab. Unfortunately, the raw meat wasn't being replenished fast enough. Even better, there was ONE pair of tongs for everyone. Nothing says premium dining experience like standing in line waiting for a stranger to finish selecting their raw meat so you can inherit the communal tongs. We finally asked an employee for more tongs. Apparently additional tongs required management approval, manufacturing, and international shipping because it took forever for them to appear. Then came the flies. There were flies EVERYWHERE. And when you have food sitting out in the open, you can probably guess where they were hanging out. I personally watched flies land and relax on some of the food like they had also paid for the buffet. At that point, I started wondering if this is why the restaurant is so dark. Mood lighting? Or plausible deniability? All jokes aside, they seriously need more staff, better training, and much better attention to cleanliness and food handling. I had similar issues at Niku X and Chubby Mart, especially with the lack of staff training, so unfortunately this seems to be a pattern. For what Chubby charges and the image they're trying to maintain, the experience should be MUCH better. I used to really like this brand, which makes the decline even more disappointing. The flies seemed to be having a great time, though. from them. read more

Starting to become a regular here now LOL. Had Justin as our server this time. Service and food were perfect as usual! There was still plenty of food around 8-9 pm even though its was an hour before closing. There was so much meat and side dishes to choose from!! Options were endless. From different cuts of meat, to different cooked items, pastries, and ice cream. I personally LOVE their corn cheese and their Portuguese egg tarts! Desserts after are always a must. As for service, it was definitely top-tier. Our server Justin was extremely attentive. Super helpful in the constant check-ins, soup refills, and napkin refills. He had a positive attitude as well! He definitely goes above and beyond. Overall great experience as always! Still my favorite shabu/hotpot place in OC read more

Love the meat, veggies, seafood, and hot food selections. The dumplings were just ok. The ice cream machine was out of service and the milk tea machines were empty. Love that you can just grab whatever meat you want rather than having to order them. The broth was good but they do get extremely salty. The servers come around asking if we want to add water to the broth which then makes the broth taste bland and then get salty again as it boils and loses its flavor. Nothing notable to mention about the service. It wasn't bad but it wasn't great either. Will give them another try soon. read more

Wagyu Factory | Tustin - Japanese Near Me - Tustin, California

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Getting the premium meats is worth it for the marbling and sweetness. I originally chose seafood stock which made most buffet items salty, but they let you switch broths if you want to cook ramen in tonkotsu soup base for example. My favorite part was the variety of drinks. On a weekday evening there were two kinds of milk teas (oolong + pandan) and three slushies in addition to the soda fountain. Unless your dining companion cannot take the noise of family parties, I would recommend this restaurant to any picky eater. read more

The restaurant is an elevated shabu shabu factory. I was really glad I got to go with family. My mom had found it on yelp and we were blown away by the variety of dishes that were there. For special occasions this is the place to go as you will see the pictures attached to this review. You will notice that each food is prepared with great thoughtfulness. There's regular upkeep of the area. They also said there's some servers who are very fun and other servers who are respectful of the precious time you get to spend with your loved ones at the table. Whoever you get I hope you enjoy the company. Our family certainly enjoyed ours! If you become a regular visitor of this place be sure to download their app. For us this goes beyond usual budget however, I am sure that with well calculated budgeting you can make it work if this becomes your favorite place to go! Ingredients are fresh and the variety of foods is incredible. In the background KPOP songs were playing during our visit. They also played "Golden" from the movie "KPOP demon hunters" that made us laugh God bless you all+! read more

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