Nate was amazing, honest and knowledgeable. Very responsive and patient, ensured I knew everything about my issue.

Prompt, reliable, quality service. I was happy with the work completed to install a new kitchen sink.

Daniel C. was very friendly. he had no problem working in a very tight area under the kitchen sink. gave me options for our plumbing issue. he was very enthusiastic during the entire job. he went over the warranty & future cleaning of the new faucet. he showed me different items i might want from the back of his work truck. i noticed how clean & organized it was. to me, that was a very good indicator of Daniel. read more

Bryan and his assistant were very punctual got there even the 9:00 am appointment. Quoted the total cost before repair was made. I was surprised how expensive it was to replace a couple of 1/4 turn boiler valves for washing machine with easy access and main water already shut off. The job took about 20 minutes. And it cost $496.90 and the invoice has no break down of parts and labor and dispatch charge. It was my brother's condo so I had to get him to authorize the cost. He & the wife are both retired and on fixed income. So I felt really kind of bad that I've selected an expensive plumbing company. Because another technician that I've met recently mentioned that it would cost $75 per valve plus trip charge. I thought that was a fair price and book it with Waialae Plumbing. If you are on a tight budget. Perhaps look for a qualified Handyman instead. Joe read more

Cael did a excellent job installing the new water heater. I was glad that the new heater is a Rheem, which is considered top rated. My husband says that the heated water is hotter than from the old heater. We also purchased the Thermal expansion tank to prevent stress caused by thermal expansion and took the membership plan, that was recommended. And we received a $100 off coupon discount. Many, many years ago, we engaged Waialae Plumbing and, now, we've come back. Thank you read more

The technician : Mr. Nate Eiman came on time to fix my shower. He was very polite , patient, kind to explain and answered all my questions. He finished his job with a big smile. He is knowledgeable, pleasant and takes pride in his work. I highly recommend him and would like him to return for my on going plumbing need read more

Called WIalaePlumbing for a clogged drain in bathroom. Was able to get Same Day Service! Which is unheard of. Very happy with the excellent work (snaking). Very affordable and easy to schedule service. Highly recommend these plumbers! read more

I really can't say enough positive things about Demytri from Waialae Plumbing. He was completely capable, knowledgeable, polite, helpful and professional. He knew how to do the job and didn't hesitate for a moment to, on his own, carefully wrestle a big fridge out of its place. He did it cheerfully and correctly, so that nothing was damaged. When he came back a day later to put the fridge back into its place, he had thought about how to make the job easier and brought with him additional equipment and a competent helper. I have no doubt he would've been just as cheerful to do the job without this assistance, but I was impressed that he thought about the best way to do the job in advance of returning. He and his helper were incredibly careful not to damage the new floor or cabinets as together they moved large appliances in and out of a small space. I was very impressed with the positive attitude and ability of both men. In addition, Demytri helped me with two small things that weren't even on the list. He didn't tell me that he didn't have time or he had another job to get to. He took his time and took care of everything I asked. I'm very grateful for him and his helper for a job done with utmost excellence. read more

Hired this company to perform both electrical & plumbing work on 2 separate occasions over 2 years apart. Both occasions the work was completed in a timely, efficient & clean manner. I appreciated both workers, they were very professional. The last one to come out was the plumber, Jakob. He did a great job, super knowledgeable & fast. FYI, there is an initial fee to have a worker come out to give an estimate for I think just under $60. If you accept the estimate & agree to the work, this fee gets applied to the balance of the estimate. Overall, I felt this company was fair & reliable. I will definitely call them again if in need. read more

Simply outstanding! On time, professional, solid quality work, and fair pricing. Really impressive. I will definitely not think twice about who to call in the future. They also do bath and kitchen remodels, so am thinking about using them for an upcoming project. read more

I have used Waialae many times for my plumbing needs. Very friendly, knowledgeable and efficient! I will continue to use them for my remodeling and water heater replacement too. read more

Excellent service. Kenneth professional and explained all the steps involved to clear the kitchen drain clog. Very clear! Thorough! Nice job Kenneth! read more

I had my old tankless water heater replaced today with a new Rinnai Tankless water heater. From my request for an estimate to the final install today, the service was excellent. The installers were friendly, helpful and very efficient. I used this same company two years ago to replace my first tankless water heater (I have two) and they were just as good back then. read more

Our experience with Waialae Plumbing and Construction was positive. We needed someone to check an issue with our old water heater and fix a drain pipe. They responded promptly, and we had Warren assess the water heater on the same day. He is knowledgeable and gave seemingly honest and reasonable suggestions about what type of water heater would work best for us. He completed all work orders in a friendly manner within the estimated time and made a suggestion for its maintenance. Overall, the cost was reasonable for the job. read more

Jakob arrived and properly assessed and Fixed my plumbing problem in a timely manner. Jakob was very professional, courteous, respectful and knowledgeable. Definitely would recommend Jakob and Waialae plumbing and construction for your plumbing needs. read more

I was very pleased I chose Waialae Plumbing & Construction to assist me in finding a leak in the wall of my condo bathroom. Warren was prompt, professional, friendly and very knowledgeable about how to proceed with the job. I appreciated how quickly he worked. He cleaned up after himself and left bathroom cleaner than when he came. I feel confident in calling him for all my future plumbing needs! With Waialae Plumbing's membership program, they provide value for their services. read more

Prompt response and repairs completed in a timely manner. Plumber Nate showed up on-time and diagnosed the problem. Explained clearly what needed to be done and took care of the repairs. He even provided a discount coupon. A very positive experience. Mahalo to Nate! read more

Arrived at the scheduled time, did excellent work- very professional, and left the site very clean. I have some experience in plumbing and the work done was first rate. The company is easy to deal with, responds quickly and their estimates are complete and easy to understand. I would highly recommend them. read more

Jakob and his apprentice Joel were professional and communicated well. We felt that they addressed the issue with our leaking shower head and fixed it quickly. They were even able to find the right parts for our shower even though it was old. Jakob was very thoughtful and friendly, and the price for the job was reasonable. read more

Warren, my technician arrived on time and quickly diagnosed the problem I was having. He was prepared, fixed my tub spout, tested to make sure the job was done right, caulked up the new hardware, cleaned up after himself, and left the job site clean and repaired. Absolutely professional, I would definitely recommend Warren and Waialae Plumbing to anyone in the Honolulu area needing quality professional plumbing work done. read more

Nathaniel did a great job replacing the air gap and the hose that connects to the dishwasher! It looks so much better and works perfect!!! Thank you! read more

Everyone that I interacted with and spoke to were friendly and professional. The did a great job, tested everything to ensure it was working properly. Quick response and trustworthy company! read more

Great work. They sent someone early to fix a leaky shower. I had removed the face plating. All they had to do was switch out the cartridge and replace the face plating. 30 minute job. Great employee. But why is it $400 when I did half the work for them. Outrageous! read more

It feels like bait and switch. The guy who came out 2nd time was surprised no leak detection was done the first time. The way it was framed to me was since I have to charge you, why don't I unclog the drain so I agreed. My husband takes care of it all the time and it's free. Now you want me to pay again for the service I originally wanted? Discounted or not, it feels like I was misled. read more

Shower drain and toilet both plugged up. Also suspected the shower valve was leaking because the floor was flooded. Managed to shut off the water supply to the house and avert the immediate emergency. Brian came @ 8 am the next morning to troubleshoot/fix the problem. Using a camera scope and specialized location finder, Brian, Mike and team determined the main sewer line was blocked with tree roots, pinpointed the blockage location, dug down to the pipe, cut and cleaned it out, installed new clean outs - all in one day!! All hands on deck! The shower valve was fine. We were so happy we could turn the water back on and have full use of our bathroom. Brian came back the next morning to replace the wax seal & reset the toilet. Wonderful, quick service done with careful attention to detail. It was an expensive problem, but fair. read more

I'm so glad I found the Waialae Plumbing & Construction to fix/replace my toilet. The rep who answered the phone, Sara was very friendly and helpful. She was able to find me a technician, Patrick to make the service call within an hour. Patrick was also very friendly, professional and very informative of what he can do and also made suggestions. I had the toilet replaced rather than just replacing old parts etc. in toilet tank. Patrick did a great job; and he even reattached the handicap bar around the toilet. I highly recommend the Waialae Plumbing & Construction for any home improvement. read more

Super awesome service! This is my second time going through this company for help with my plumbing and still receiving the great quality service! Kenneth was super nice and professional and was quick to answer all the questions I had. He even made sure to hook me up with a free quote for upcoming bathroom renovations I am thinking of doing. All in all still a loyal customer! read more

Warren was awesome. Very friendly and helpful. He was very thorough and answered all my questions. I will definitely request for him for future work. read more

Warren did a great job. He was punctual and thorough. I was very pleased with the service he provided. Thank you Warren.

Brian was very diligent about getting the job done. He had to replace the faucet of an unconventional water filter and ran into a few obstacles. But, he took the time to figure it out, came back and got it installed. I am very thankful. read more

Very helpful and super responsive! Great work and the value for their expertise is worth the cost. They were also very helpful in assisting us with the breakdown for our portion of the price and what we needed to send in to our insurance company. Overall excellent service and great customer service as well! read more

I needed to replace 3 bathroom faucets. My neighbor is a plumber yet he's retiring and I had heard good things about Waialae Plumbing from friends and family. Nate from Waialae Plumbing came by to help me install the 3 faucets. Our home had the cheap shut off valves with the plastic handles and the faucets would always drip even after it was closed using those valves. He suggested changing them to the "1/4 turn" type as they're much better than those cheap plastic ones. Besides being very personable and professional, Nate didn't put any pressure on me to replace the shut off valves. He provided me the cost "up front" for replacing each shut off valve and installation of the 3 faucets so there weren't any surprises after he was done. Because they were old, the corrosion required him to cut off the mounting wingnuts on all 3 existing faucets! The saying "you get what you pay for" popped in my head yet for the piece of mind knowing that they stand behind their work put me at ease. I will certainly use their services in the future. Sometimes it pays to spend a little more and just fix the problem "right" the first time! read more

I'm very impressed with the service I received from Jacob from start to finish today! He is very knowledgeable, professional, and friendly. I highly recommend Jacob and Waialae Plumbing. He helped resolve a main line issue between my unit and my neighbors plumbing recently and I was very impressed that I scheduled additional work for my unit and specifically asked for Jacob to return. read more

I am very pleased with my service from Waialae plumbing. They responded right away to my situation. Nate and the rest of the crew were very thorough and a pleasure to deal with . They explained everything and double checked the job to make sure everything was completed and leak free . read more

Needed to replace some corroded water supply valves under the bathroom sink, contacted through Yelp and they got back in touch to arrange a site visit. Another customer happened to cancel so they got us scheduled the same day, came out to inspect the job, provided an on site quote (which was reasonable compared to other plumbers I've had to call out), got the job done quickly, cleaned up after themselves. Sure I could have done some of the simpler valve replacements myself but why not the professionals do it right the first time? They have the right tools, supplies, and replacement parts on the truck so save yourself from wasting time and grief chasing down parts and tools. Money well spent .... and your wife won't give you grief that your DIY repair is leaking in the middle of the night. Peace of mind is priceles. read more

Update! As per their response below, Waialae Plumbing issued me a refund for their service call, which I sincerely appreciate. As I said everyone was very cordial, I simply wish they would've given me a heads up and I could've saved their servicemen a trip. Trust me it wasn't the money, but the refund is a tremendous gesture and worth me giving them a second chance. Kudos and thank you! $62 for opening their truck door! My kitchen sink was clogged this am. I checked the trap and used a small 15' snake but neither worked so I called Waialae Plumbing as I'd seen there trucks around. I explained the situation in detail and the receptionist (who was very cordial) took my info and said they could come out today and their dispatcher would call me back. She also said there'd be a $59 service call for coming out (which is more than reasonable) and after the serviceman assessed, he'd give me a price. They called shortly after and said they were on the way. All great so far. The serviceman pulled up, got out of his truck and said he needed to use the snake and that would cost $480!?!? Almost $500 to snake a drain? C'mon guys. I said thanks but no thanks. Now this is America and you can charge what you like BUT, if you knew (which they obviously did) the convo should have been "the service charge is $59, sounds like they'll need to snake it and if they do that will be $500". Anyway I paid the $62, walked to Safeway, bought a bottle of Drano and 15min later was washing dishes! My condo needs a complete remodel, wanna guess who I won't be calling? read more

We've been using Waialae Plumbing regularly for our plumbing issues. This was a leak around our water heater. Demetri came with an associate. They determined right away that it was not the heater itself that was leaking. They knew what the problem was and explained clearly what could be done. And once I agreed, the job was done quickly and they were on their way. I was very pleased because I had just called in the morning and they arrived a few hours later. We really like all the technicians that Waialae has sent. They all are friendly and do a good job. read more

Quick response. Estimator was quite knowledgeable. But, they should get rid of their non refundable estimate charge. Although it is credited if you choose to use their services, their services can be quite high compared to other estimates, which may scare you off. read more

Big mahalos once more to Warren for excellent response and superior patch work! Did I mention his work on replacing a burst main was artistry? A dug hole must be filled, Warren's cement work is exemplary. So glad we selected Waialae Plumbing for our service needs, they are the perfect choice. Thank you Warren! read more

A friend told me I should do the repairs myself; I don't think so. Today I had the kitchen faucet replaced, the dishwasher removed, guest bathroom faucet (for shower/tub) replaced, and, last but not least, the handheld shower head's replaced in both bathrooms. The two technicians who came were fast and efficient. Warren explained why I should have the old (and unused) dishwasher removed; I'd been considering it for a while. I now have extra kitchen storage space! I'm embarrassed that I didn't get the other technician's name. While he tackled the kitchen faucet, Warren showed me why the guest bathroom bathtub faucet should be changed. I'd rather be proactive when it comes to plumbing issues. They arrived early too and got right to work. read more