PART 2 (from Google): Their lobby and waiting area is very professional, clean, and tasteful. Unfortunately this is almost a delusion (compared to both my and my fiancé's experience). The foot bath/soak is fine, nothing super special about it, just a quick foot soak with a very minor foot massage. We move on to the actual services we booked - body scrub, massage, facial - which I had assumed the body scrub was set up like other where there's a shower in the room or some sort of showerhead above in the room which they did not. This info was not communicated which they also did not have the bigger sizing for the disposable underwear they would want you to wear as well. Not a huge problem as I would just stay in my own personal underwear which one of the masseuses had said they make sure to keep us covered during our services. One of the first issues - during part of the body scrub my chest was exposed while my fiancé and the male masseuse were also in the room. Again, I work in healthcare and don't really react as I think it's a simple mistake. Also during the scrub, her and the male masseuse are talking, which is fine, I don't pay any mind as they are talking in their native language (foreshadowing). After the body scrub portion is done, she tells me to go take a shower. This is in the same area, but you have to walk past another treatment room which blocked off by a curtain in the corner. After that is done, she starts my massage after she changes the little plastic wrap on the table (BTW this is also somewhat awkward and uncomfortable to lay on). First thing about this - she starts roughly massaging me, I am 100% a deep tissue client, however the way in which she was going about this massage was not relaxing at all, especially since now I'm forced to be naked (due to the shower, which is not my preference, I like to have undies on) which is vulnerable for anyone. Again, working in healthcare, I just continue with the service as I've already gotten this far. For a bigger person, I actually have back dimples which my fiancé is the one who had told me about it (dimples are just missing muscle which is normal depending on genetics) which also means I have less tissue/layers of skin here before you directly hit my spine. She decides to put her elbow in this area and basically applies her whole body weight into it. I immediately try not to scream, but immediately become stiff and start moving my leg around to get her attention. She finally gets the hint and removes her elbow and asks if it's too deep of pressure...needless to say she then fixes her pressure during the massage and instead uses Ashiatsu massage techniques to get around this. Not the most relaxing technique for what I needed and AFTER what had just happened to me. Second issue - while she's stepping on my back, the sheet that's covering me which is short and exposes my butt... She doesn't immediately try to cover it either, finishes whatever she's doing on my back then covers me. After this is done, the staff changes so that the skincare technicians can get the room set up for facials. Third BIGGEST issue - my fiancé looks over at me and tells me that while I took a shower, the masseuses were talking and ended up speaking English and had made comments about my weight IN FRONT OF MY FIANCE. I'm not sure if they just assumed he was asleep or what, but apparently the older female masseuse had a very clear "problem" with me which she expressed multiple times. Personally, I don't care that they were talking trash, however do it on your own time as this is VERY UNPROFESSIONAL. Again, I work in healthcare and have lots of stories which are usually told NOT IN FRONT OF PATIENTS. Again, the only reason this review has 2 stars is literally the facial which all their products were gentle and the facial massage was great (which for the first time during this whole package, I was able to relax). Fourth issue - After we dressed and went to pay, the owner or manager (?) tried to have me pay via card initially but the total comes out to something like $528. Two things wrong with this - first is the package was about $240 so for 2 people should be about $480 (not including tip). Second, she tells me that they can do cash which is cheaper because with card there's a 9% tax which was not communicated before hand. Side note - I had also called 2 days before the appointment which I had confirmed price and appointment time (which they moved it up 15 mins due to miscommunication). I had also asked if there's anything else I needed to know, which there was nothing else they said nor is there anything in the confirmation email either. I told her I can do cash which she showed me the ATM machine..that is across the street for a bank. I come back with the cash and have to explain that I DO NOT WANT TO TIP the female masseuse after explaining what happened. Instead of doing anything for my CURRENT session, she gives me a 20% discount for future services. read more