The staff working today (4/7/26) was rude and both cut me off before I could ask a question because they're too busy talking about work drama to let me get a word out when I walked up. As soon as I opened my mouth to ask a question I was dismissed and told checkout was elsewhere. Maybe let the customers ask their question next time instead of cutting them off and dismissing them! I had items that i was going to purchase but put them back and left because it was really annoying. read more

I have been using this Walgreens regularly since Covid, and have found it consistently helpful, well-stocked, with a professional pharmacy staff that goes the extra mile--despite the fact that management does not seem to have the resources to spiff up the location or hire backup personnel. When I underwent chemo a few years ago, this was my pharmacy of choice for all the routine prescription meds. Only once were they unable to fulfill a prescription right away, when I required special mouthwash to control chemo-induced sensitivity. I should have waited the two hours it took them to find the stuff: instead, I went to the Walgreens on Environ Way, a much more luxuriously maintained facility with what looked like lots of extra employees. Their pharmacist offered me a version of the mouthwash made up from a compounding kit by their in-house pharmacist, without really discussing pricing. I gave the go-ahead and it cost me about $200 as it was not covered by insurance. I only found out why when I went back that afternoon for other meds to the Walgreens at 1500 Franklin St., where they had the exact same mouthwash (made elsewhere) waiting for me, for something like $2! I felt truly taken advantage of by the Environ Way "boutique" Walgreens, which never touched base with a supplier or sister store to let me know the mouthwash could be found quickly enough for a tiny fraction of the cost they charged me. They really were in it for the money, not the sick customer. The Walgreens at 1500 Franklin has always put me first and I will gladly put up with the occasional delay because I know they see me. I notice some reviews with low scores complaining that pharmacy service is "too slow." I'd love to hear more about the circumstances (was it a busy day? Was the pharmacy fully staffed?), because I have now been to 4 separate Walgreens facilities in Chapel Hill, and only the one at 1500 Franklin has taken care of me with reasonable speed, whether fulfilling prescriptions or receiving flu shots and other vaccines. I've never gone back to Environ Way, but at both MLK Boulevard and Jones Ferry Rd I've been "forgotten" for close to an hour or made to give up my turn in line when a pharmacist went on break or was going off duty, NEVER at 1500 Franklin. They have my complete loyalty, no matter how fast or how slow their services! In any case, they always do take time to verify the accuracy of information and are very good at contacting my providers when prescriptions expire. I have NO complaints. read more

Ulises Ortiz is the best pharmacy tech ever! I was having trouble getting my generic prescription rather than the high-priced brand name, so he took the time to go through coupons online and find me the best price. While I was waiting for the perscription to be filled, he helped another lady who forgot her insurance card get a discount with a coupon. He takes his time to support customers needs, which can be rare in the pharmaceutical industry unfortunately. Thank you for taking care of your community Ulises! read more

Write a Review for Walgreens After yet another bad experience at a Walgreeens, and at this one in particular, I felt compelled to write a review. I do hope someone is reading them and listening to customer complaints, which go back a long way here on yelp. My complaints are mainly about the pharmacy and its rude pharmacist, who gave her name only as Samantha. 1) Two months ago a made an appointment for a covid booster and a flu vaccine. I arrived on time for my appointment, but was told that the pharmacist was about to go to lunch and that I'd have to wait 30 minutes to scheduled receive my vaccines. Mind you, the pharmacist does not administer the shots, and needs only to review the syringes before the medication is administered by a tech. I had a confirmed appointment that had been on the books for a week. Perhaps the pharmacist could have taken her break before my appointment or after? Perhaps she could have quickly checked to doses so that my appointment would not be delayed. But she decided that her break should be during my appointment, and that I should wait for her. This is how she, as a representative of Walgreens, values their customers. 2) More recently, I went in to pick up two scripts. I duly stood in line waiting to be called to the counter. Samantha, the pharmacist mentioned in the previous incident, was staffing the window. She called me forward, turned to chat for a minute with her colleague while I stood there waiting, then turned back toward me and said loudly (through the plexiglass) that I should return to the line because she had another customer. As loudly as she was speaking, I assumed she was talking to someone behind me, since no one else was in front of me in line. But she said it again, ordered me back to the line, and invited a seated young blonde woman to take my place. Samantha could have asked a colleague to take the woman at the next register, which was operating and free. She could have stepped to that register herself and apologized as she asked me to wait for a few more minutes. When I suggested this, Samantha became combative, and asked me if we were going to "have a problem," as if I were an unruly customer and she intended to call authorities. At this point she told someone else to ring me out, who then had problems doing so. This second employee took my scripts back to Samantha, who tore open the sealed bag, opened my script bottle with her bare hands and without wearing a mask, then recapped it, placed it back in the bag, and had the employee give it back to me. I inquired as to the nature of the problem, and was given a garbled excuse. I am unsure that I will take this medication, and will ask my doctor to send a new script elsewhere. Long, long story short, Samantha is a mean Karen who has no interest in customer service or really in doing her job as a trained professional who must also represent well the company she works for. She is unkempt (for a pharmacist whose personal cleanliness is central to keeping patients safe and healthy) and agressive. She is a bully and is unprofessional. From other reviews, it seems that all of the Chapel Hill Walgreens are in a good deal of personnel, professionalism, and morale trouble. read more

I had a very bad experience with this store. The urgent care doctor sent my prescription in the morning, and by late afternoon, when I went to pick it up, they said they didn't have it. No one contacted me all day to inform me of this issue. I had to rush to a neighboring city to get the prescription before they closed. read more

We go from bad to worse. Since Rite Aid is gone and CVS and Walgreens have partitioned this area, service gets a big hit. How about this: NO weekend pharmacy hours. On weekdays, the pharmacy is open during the day and closes at 6. This is just spitting in the eyes of everyone who works for a living. Yep, when a company gains a monopoly or a duopoly, service goes straight into the toilet. This is as bad as it gets. read more

I have to say, this is not my favorite Walgreens. Most of the employees try their best, but the pharmacy is always understaffed and there is always a huge line of people waiting to pick up prescriptions. Frequently there's only one person working who gets stuck with a customer with a never-ending saga of woe and confusion dating back to the 12th century and the line keeps getting longer and longer until somebody else FINALLY emerges from the back to open another window. Then frequently the next person in line ALSO has an incredibly complicated mess that needs sorting out and involves calling 4 doctors' offices, 2 insurance companies, the surgeon general, and Superman. I have never seen a pharmacy where the customers have such complicated lives as this one. It seems only about 1 in 8 customers is there just to pick up, pay for, and go. They are not always the fastest at getting prescriptions ready, although if you are sitting there waiting for it they will usually expedite it for you, especially if you are coughing and heaving in the queue area. The parking lot is tricky and even though it's located at a prime intersection in CH, you can basically only get into it from one direction, so if you are coming from the Durham side of CH, you have to go past it, slingshot around the mall, and sneak in the back entrance. I feel bad for the staff at this Walgreens because I think they're doing the best they can, but it's always an uphill battle. I finally moved my prescriptions to the one on LaSalle Street in Durham and so far things are better there. read more

If I could give zero stars I would. I have pcos/endo and CANNOT miss a dose of my birth control or I get extreme breakthrough pain and bleeding. I sent them the rx OVER SIXTY days before I needed it refilled. They didn't have it ordered apparently because a week before I was supposed to pick it up they send me something about it being in order/delayed which I assumed they'd have it on time. THEY DIDN'T. I have spent all day trying to find a pharmacy to fill this medication and found nowhere since this pharmacy didn't do their job and order it ahead of time. So now i'm going without my medicine. I will never go to a walgreens again period. read more

This Walgreens store has terrible customer service at its pharmacy location! they always get the prescription wrong and take over a day to fill the prescription. The 2 women who work at pharmacy are extremely rude to talk to. It is a pity it is allowed to stay open! read more

The 2 women I dealt with at the pharmacy were the most useless and obnoxious employees I've dealt with anywhere in years. There was a problem with my rx and they both refused to help me at all. They said my rx was "unauthorized" in their system and they didn't have my dosage anyway. They had "no idea" when it will be back in stock, wouldn't contact my Dr, wouldn't transfer my rx to another pharmacy or see if any other Walgreens had it in stock. I finally asked one woman if they help customers at all, and she just walked away.! Stay away from this garbage pharmacy. I'm actually disgusted enough to call corporate. read more

I came into Walgreens in Chapel Hill today (5/2/24). This is the Walgreens located at the corner of Estes and Franklin. I am usually pleased with the quality of customer service, but today I was disappointed. There were two cashiers up front one male and one female, both were of Hispanic race (this is only relevant because I did not see either of them wearing name tags-otherwise I would list their names here rather than their race). The male cashier is someone I recognized and he is always very kind and respectful. The girl was absolutely not. She displayed rude, arrogant behavior when working with an elderly African American couple around 5:50pm. She spoke to them in a way that made me uncomfortable. I thought deeply about saying something to her but I did not want to cause a scene. She had a clear, nasty attitude and treated those people as if she's doing them a favor, not realizing our patronage allows her to remain employed. As a frequent shopper, I have never seen any of your other employees act like that while working. Walgreens, there are many people currently searching for employment and she should be one of them. Please run back your cameras and observe the sorry level of customer service you've allowed that child to provide to elderly people. read more

I never had good experience with this place. Always had issues with prescription medications. Always has to argue with the staff at the counter for anything. read more

Locale: A very different type of Walgreens drugstore than you are used to opened up in Chapel Hill on East Franklin Street (not in downtown, but closer to the University Mall and across the street from the Caribou Coffee shop). Unlike the others Walgreens it is not a suburban type store with parking in the front, but rather this store was designed to be on the grid to with ample parking on the side. Therefore, those who live in nearby apartment complexes don't need to drive. Take those dusty, unused, walking shoes out of the closet! There is no drive through, so you have to actually get up and walk a few feet if you need a prescription filled. Quelle horreur! According to the Walgreens employee who helped me while shopping, there are only three of these prototype stores, this one being the newest of them. To encourage a (slightly) more sustainable suburban lifestyle, there are two reserved parking spaces that are located within a very short walking distance to the entrance. One space is intended for high efficiency and low emitting vehicles, while the other space for carpool vehicles. Don't be that person who parks in either of those two spaces who drives a large SUV with no passengers. You know who you are. It's just plain rude (plus, you could get towed). Ambiance: As soon as you enter the building you are welcomed to a sun-drenched sales floor that has a modernist architecture feel. Natural light bursts through the front and the sides due to the high ceilings and many large windows. Therefore, the sales floor on first floor feel airy and less cramped and its "lightness" is contrasted nicely by the dark gray solid material floor instead of the linoleum-like material. The other part of the second floor is where the offices, mechanical room, and stock rooms are located. Delivery trucks drive to the roof for shipment delivery. There was much thought put into planning this type of new Walgreens store, and the building is efficient (eco) construction. Its many windows reduce the use of electricity to light up the store during the day. On those days that it gets very hot and sunny the window shades automatically come down to prevent an increase in the air conditioner usage. The electricians originally didn't know how to work with the high efficiency and took a crash course. Expect to have some kinks along the way, as it is still a new store, but I did not notice anything off during my visit. In the Bag: The store is very well stocked and items are located appropriately. The chatty beauty advisor (Debbi) at this Walgreens was helpful and accommodating and gave lots of coupons to lower the total amount of the bill and sent me on my way with loads of samples. Since we are talking about money, the prices are typical for a Walgreens store. This beauty advisor gave the best service I've ever had at a Walgreens, and I wasn't even shopping in her section when she came over to me to offer coupons. Her service was exemplary and on-par with a beauty advisor from a department store (sans getting sprayed with several perfumes). Considerations: This recently opened Walgreens impresses me in ways I thought a drug store never could. It is a convenient location, with a great new look that is both attractive and eco. Hopefully Walgreens sticks with this new store format as it is forward-thinking and moves away from the stodgy look of their past stores. read more

See all

I hate coming to pick up from the pharmacy - I do not send my own prescriptions there. Anything I've come to get from the pharmacy has taken literally 3 hours (multiple times for different people/prescriptions). I've signed up to receive text alerts re:prescriptions and don't receive any. This is by far the worst pharmacy I've ever been to without a doubt. read more

Now as much as I enjoy shopping at Walgreens, I have to rate this store pretty poorly. The customer service here is the worst! As I get to the counter to pay for my purchases, the cashier continues to talk to another employee about "the crazy customer" from earlier. I pay for my items and she just walks off, still flapping her gums about this weirdo. She then turns around, as I'm still standing there and asks "What, do you need a bag?" to which I respond "it would be nice" So she hands me a bag, walks off again, of course to yap even more (about you-know-who..the weirdo!) When I'm halfway out the door it's as if she thinks I could be a mystery shopper and yells over her shoulder have a nice day! read more

This walgreens is probably the least efficient one I've ever visited. The customer service is severely lacking. The main reason I go to Walgreens is for the pharmacy. This pharmacy is the slowest walgreens pharmacy to date. It takes them 20 minutes to get a prescription ready every time I visit. Even if I have put in an order before and it says it is ready for pick up! It also took them 30 minutes to prepare to give me a flu shot that took 30 seconds! It is amazing how unapologetically slow they are and how much they don't acknowledge other customers waiting in line for 15 minutes. I hate visiting here, but sadly it is the closest read more

Update: Management short-staffs this place and, as a result, customer service comes up very short. My last trip: I went to pick up prescriptions that were promised at 11AM. I arrive at 2PM, and they tell me it will be 10 min until they are ready. I wait 20 min, not a word. I go on anohter errand and return. Three waits in line, an unnecessary return to the store, and an hour shot to do a ten-minute errand. read more

I'm not really sure why this place is two story. Maybe it's an architectural detail or perhaps there is office space up there? Anyway, I wasn't very impressed with this Walgreens. I guess i expected more out of a new and seemingly bigger store but frankly it didn't have near the number of products I thought they would have. Very run of the mill. Making even the little CVS in Carrboro look even better. They do have parking making it easier to get to than the downtown drugstores but that corner is very busy so good luck trying to make it out the exit. I'm not seeing anything special about this place or would stop by for any particular reason. read more

This store is so difficult to get in and out of (for driving and parking). I have been trying to use this Walgreens since it has opened but I am giving up and will go to another store. I am not sure who developed the traffic pattern in and out of the store but it is terrible. Just not at all user friendly. Otherwise I like the store except that they botched a photo job but gave me the full new set free of charge . read more

New shiny Walgreens! It's new and shiny, as I mentioned before. Other things it has includes eggs, bacon, and stuff you normally expect to see at a Walgreens, like beer, medicine, and supplies. It's also 24 hours, so that's a good thing. Beyond that, it's Walgreens, and unlike the Walgreens near campus, it has parking. read more

If I could give them a zero star review, I prob wouldn't hesitate. The pharmacists are very ignorant, & like to claim they have the authority and credentials of DOCTORS who actually write prescriptions. This is just laughable and wrong! And then I just had a cashier & manager tell me, you can't pay w two diff cards (if you wanted to split up the payment under one transaction between two cards), which I've done with zero issues in the past, several times, at Walgreens. So it's one thing to say oh, Walgreens doesn't have that capability of letting customers do that upon checking out, and then another thing entirely to just be honest, admit/own up to the fact that you just don't know how to cashier a transaction with two separate cards...So all in all, The ignorance and unprofessional arrogance that radiates from some important employees in this Walgreens is purely pathetic for a well-known pharmacy. I also know I'm not the only one, by any means, who'd back up this review! But Good luck! read more

Went in to pharmacy today with a prescription, staff was unfriendly and not helpful at all. Waited at least 30 minutes after being told it would be 15 minutes. Overall customer service is poor. read more

This is the worst service I have ever experienced. I have been in here 6 times and every time have been waiting at the counter to check out for several minutes even though nobody was in front of me. Once I had to wait at the photo area for 30 minutes before I was helped (and nobody was in front of me). The staff will see you and still not come to the counter so that you can check out. I will never be returning to Walgreens again. I recommend driving a little further down the street to the CVS instead. read more

Well-stocked makeup and beauty products, but Rip Van Winkle might wake up from his 20-year nap before you get your prescription refilled at this store. The wait time is interminable. Add more staff to help support all the customers who patronize your pharmacy! read more

My favorite Walgreens. The staff are always pleasant and courteous to me. The location is extremely convenient, but the parking lot can be downright dangerous to enter sometimes. Be alert as sometimes people try to cut through the parking lot at high speeds to get around the other traffic waiting to turn right at the light. read more