RE: Walgreens, 3860 Decoto Road, Fremont CA 94555 I was so upset after my visit today, that my blood pressure literally went up (NOTE: I do NOT have high BP.) For context... I've given POSITIVE reviews to Walgreens about particular Walgreens employees. And I RARELY give negative reviews, period. SHORT STORY: I waited over 3.5 hours total to get an Rx for $117 at Walgreens/Decoto (which I learned, later, only costs $38 at Rite-Aid). LONG STORY: Yesterday I called Decoto Walgreens and waited about 1 hour total, because I had to keep calling back (after being on hold for a while, the line would drop, causing me to re-dial). Finally, someone picked up @ Pharmacy. After explaining what I was calling about, "M" put me on hold again, and forwarded me someone at PHOTO. So I explained all over again with the lady in Photo, was put on hold again, and sent back to M. M quoted me a price under GoodRX ($44.53), and later I went to Decoto location to pick up. There were about 3 people in front of me, I waited about 25 minutes. When I got to the front, I was told that it actually costs $167 (not $44.53). When I said I was quoted $44.53, I was asked to wait 5 minutes for "D" who explained to me that: 1) Their Decoto location does not accept GoodRX, 2) M "probably didn't know" this, and 3) although they don't accept Kaiser (which is my insurance), the Mowry location does. I left without the Rx. I called the Mowry location and waited about 25 minutes to speak to Nick, a very nice pharmacy manager who said the Decoto location COULD HAVE filled my Rx through Kaiser. (NOTE: For certain reasons, my Rx could not be transferred. It was stuck at the Decoto pharmacy.) That evening I looked up my prior Walgreens Rx records online (I've been going to Walgreens, at different locations, for many years). I noted that a San Francisco Walgreens accepted SimpleRX in late 2018. I updated my SimpleRX info. The next day (today, Tuesday, 4/21/2020), I tried calling Decoto location again. I was on the phone for another hour (same experience as yesterday). Finally I went to the Decoto pharmacy to sort things out. Here's what transpired: 1. After waiting in line (20-25 minutes), I asked them to fill my Rx. The person said she didn't see any Rx in the system. I told her that the Rx was on file, because they filled it yesterday but I didn't pick up. She asked me to wait for another person who was helping several people concurrently (that other person seemed exceedingly competent, as I watched various employees ask her for help with things they did not understand). 2. After another 15 minutes, the very competent lady asked someone else to help me, who name is M. She was the same person I spoke with yesterday. 3. M said they don't accept SimpleRX either. I advised her that Walgreens SF accepted SimpleRX before (I asked her to verify that in their system). M asked me to stand aside to wait for the pharmacy manager, so that she "can help someone else." 4. "P" confirmed that the Decoto location doesn't accept any prescription discount cards ("coupons") for my Rx. He said,"We can't explain why they [the SF location] accepted SimpleRX, but we [Decoto location] don't." After some prodding, I learned that Walgreens has its own prescription discount card, which is $20/year. I asked how much it would cost under this discount. I was informed that it would be $125 + $20 membership (total $145). 5. I apologized for my frustration as I've been on hold on the phone for 2 days, with no resolution. I was told, "Our phones were down, that is why we put a white sign at the front, to explain that." [BTW, the sign doesn't say this - see photo. Honestly, that would've been helpful.] 6. P & D both spoke to Kaiser (it took about 20+ minutes). D confirmed that their Decoto location CAN process RX's through Kaiser. At that point, I was so frustrated that I just wanted to bring closure. I paid $117 and left. Out of curiosity, I went to a nearby Rite Aid (there, my Rx is only $38). Wow. BOTTOM LINE: I'm objecting to their CUSTOMER SERVICE. 1. M could've called back and said, "Hey, I made a mistake with the price. It's still $167 - sorry about this." 2. Or someone could've simply said yesterday, "We only honor Walgreens' prescription card - no others. Should I look up the price for you?" ...Just anything to let you know they care about their customer, that we're not just a number. Nick (from the other Walgreens) actually showed concern as to whether I was running out of my Rx. My old Walgreens in SF were just as conscientious. The Decoto location really could've handled this much better. read more

Walgreens - The sign states that their system is slow. It didn't mention that the phones were down. - Cosmetics & Beauty Supply Near Me - Fremont, California

Pharmacy closed 5 hours early, when my girlfriend needs an inhaler. Unacceptable, we will never come back

CEO Rosalind Brewer wants to "create joyful lives through better health," yet she refuses to staff her stores to improve her customer's, hmm what's the word, oh- "joy." Is it so she can keep her measly $28.3 million a year? Maybe us poors can contemplate this further while we wait in line for hours (wish I was exaggerating) after paying the highest prescription drug prices in the world. It would seem that raking in all this cash still isn't enough to pay people what they are worth to continue being the boots on the ground at Walgreens, huh? Thanks for the joy, Roz! read more

Something is wrong with the pharmacy here when they give you the wrong medication that belongs to someone else. The problem with the pharmacy staff here is they spend too much time socializing and gossiping with each other they don't concentrate on their job responsibilities. read more

Photo center. Been waiting for 3 simple reprints. While here multiple customers have come in to pick up their Christmas cards. Customers are unhappy. They have to take home full sheets and cut them out themselves. No word to customers when they will be done if you don't cut them yourself. They don't seem to care. Seem very unorganized today. Non caring staff. I don't think I've seen so much disorganization in a photo center. read more

If I could give -ve stars, I could. This is a place all customer facing businesses should come and see how such a business should not be run. Staff and management doesn't care. Long lines, staff standing and chatting are the hallmark of the experience. Unfortunately there are not many drugstores near by so Walgreens probably doesn't care. Time to fry Amazon pharmacy I think read more

This is the worst Walgreens I've ever been to I am late for a meeting so I went to this Walgreens out of convenience all to find that the workers that work there are buying mass products taking up the register for 30 minutes not bothering to help any customers with 50,000 diet Arizona green teas then I was waiting over at the register after how slow they were in the other line the mainline all for them to hold up the cash register and wait for someone to come when no one wanted to come over and see what the question was about the price and then all the lady said was oh it's 599 and she said well what is it there 05 99 and that's what I was waiting for in order to get out of the store . My 2 minute quick trip turned into 30 fucking minutes at Walgreens! read more

Pathetic service and staff. Even though we had express pass for pick up, they still didn't allow and wanted us to wait in longest line ever. Avoid this store. read more

Ordered Christmas cards on Sunday and it said they would be ready today after 8:30 Am and they are still not ready. Customer service said "We'll try to get it done, we have a lot of orders. So no guarantee. It is the holidays and we are busy". Update: I called last night and the man working said their cutting machine is broken and they don't know when it will be fixed. So they can't process my order right now. I asked him if he is just making other people wait or if they thought to call people to let them know! You think they would be considerate and call people with Christmas cards ordered and waiting to let them know of the delay. Also, you think the woman earlier in the day would have told me that instead of saying they were busy. read more

Pathetic service! Even though they seem to know the way people wait in line for hours waiting to pickup their prescriptions, they don't increase the people that work at the counter. They never pick up the calls or bother to answer well. Overall they do not seem to care at all! read more

This review is for the Walgreens photo department on Decoto Rd in Fremonf. My parent often got his disposable camera photos printed at this location. He was one of the few that constantly used disposable camera in our modern world. Well, when my parent passed away we had to order his annoucement photos. I ordered them here not knowing its the same location he used for years. When I picked up my order, the gal at the counter asked about my parent and wanfed to know what happened. When I told her he recently passed she was so devastated and said the photo department was wondering, as they hadn't seen him in some time. It felt so nice that they cared. When I got home, my photo order pre paid and there was a note inside of condolence from Mark, a complete stranger who helped my parent print his photos often. You just dont see that these days. So thanks photo department for your kindness. My family appreciated it more than you know. read more

DO NOT COME THIS PLACE unless if you want to waste your time and money , we ordered the photos from this location we paid for two orders one of Gril stand in the photo pick up she only hive me one and we got email from Walgreens say you have one more order please come to pick up when I come back the girls told me only one order and she has a very bad attitude and is very impatient even I give to her order number she said I can not find the order number . why provide customer order number and they can not used the order number stay a way !!!! read more

My family and I stopped going to this particular Walgreens located in Decoto RD in Fremont, CA because we got ripped off by two front end cashiers on two different occasions. The last straw for us was when my brother and I purchased some items and their system wasn't working well. An Indian front end cashier woman told us the amount we owed and we didn't had the exact change and the cashier had to give us our change back but did not. When I saw that she did not gave us our change, my brother and I told this cashier that she owed us and we reminded her what the total was. The RUDE cashier began to yell at us instead and gave us horrible customer service. She was still shouting at my brother as he walked away from the store! We have never experienced anything like this before and we do not recommend shopping at this pharmacy. If you have to go to this particular pharmacy, take pictures of what you owe so you won't encounter any surprises since the receipt said that I "paid" the exact amount when I DIDN'T. That idiot stole our change and had the audacity to yell at us when we asked for our change back! read more

Well their pharmacy gave a time of 930 on a Saturday for getting a shot for my wife - apparently they don't open till 10AM on a Saturday. I could have given zero stars. This location on Decoto and Fremont always has issues - long lines, unreliable timings etc. read more

WHY is the pharmacy line always 25+ minutes??? They really need more staff or something. I'm taking my business to CVS

Always a long line to pick up a prescription. No matter what time if day. Average 10 to 13 people. Ridiculous!!! The help moves slow. Need to upgrade their system badly. read more

Worst experience,I can't believe this type of pharmacy exists I got my second COVID vaccine today. The pharmacist who administered the vaccine gave me card for first dose after the shot. I told her it's my second dose. She was shocked at first then she said not to worry since both are same. Really,After clearly telling it's my second dose and I also gave my card of my first dose when registering, you still gave me a wrong shot especially during this pandemic. I am shocked and worried. People I am putting this , so pls take extra measure in Checking as many times so they give you the right shot. read more

This is our Walgreens pharmacy closest to us to get our prescriptions. I don't really shop here unless I have to pick up my meds. This location is always super busy especially when I can pick up my prescriptions, during the evenings and because it's located on a main street. They never seem to have enough staff. Sometimes, we can be lucky but that is rare. They have the smallest and tightest parking. Not my favorite place to park and I wish they had a drive-thru or is open 24-hours open. Staff are ok most of the time but kind of slow. The store items are pretty well stocked except during the holidays. Prices of their items are a little higher than most but I only shop here if I am lazy to go anywhere else. If your willing to wait in line and have the time to wait, this is the place to shop. read more

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Worst customer service ever goes to PAM!!!! Today (New Years) I take my Mom and Grandma to walgreens and my Grandma decides to buy coffee bc it's on sale 4.99 in stead of 6.99. She wants to buy 12 (and let me just say there's a whole end aisle display with well over 100 instant coffee jars. The grinch, PAM, tells us that it's only 3 per customer. I tell her since there are 3 of us, we'll each buy 3 and do 3 separate transactions. She then states that it's 3 per family?! I have never heard of this policy. You can't prove people are family, I can just walk in later. What happened to quality customer service?? U work in this industry, try changing your attitude. So, this is when I get mad & ask her to show me where it says that. She flusters & grabs an ad & states that they have the right to do that, while she points at some fine print (she has no idea what she's talking about). & I know it's just coffee, but who are u?!?! Walgreens regulator?!?! Let my Grandma buy her freakin instant coffee. I then take 6 over to the next cashier & pay with no problem. My cashier was super nice & we wished each other a Happy New Year. All in all, I'm not mad that the policy is 3 per person ( I do understand that) but don't argue with a customer when they follow the rules and want to buy 3 items for 3 different people. Don't make up false policies either. Thank u PAM for being a grumpy old hag & starting the year off right. Cheers!:) read more

Why is the Walgreens Express app always down and why is there always a line around the store to pick up a prescription. We're in the middle of a pandemic. read more

Walgreens - Walgreens Express FAILURE - Cosmetics & Beauty Supply Near Me - Fremont, California

My dad had an accident at work and his work comp insurance sent him the prescriptions to this Walgreens. He came there to pickup his prescription and they told him they have not received anything from Washington Hospital. This prompted me to call Washington Hospital to see what was going on and the staff at their urgent care gave me the time they confirmed the receipt of the prescription. After I called Walgreens, they then said the prescription was received but they haven't gotten to it yet. I was able to pickup the prescription which went fine. A week later, my dad had another prescription sent from Washington Hospital to this Walgreens and the same thing happened. He gave them ample opportunity to fulfill the prescription in a timely manner and came to the pharmacy a few hours after his appointment. When he arrived at the pharmacy, they said that they did not receive the prescription and after calling Washington Hospital again, it was sent at 11AM and he was there present in the pharmacy at 3PM. He waited almost 1 hour for them to fulfill a prescription that arrived to their pharmacy hours before. I don't know if saying the "prescription wasn't received" is just an excuse the workers use when they're not caught up with the amount of orders that come in but at least have some decency to actually check instead of blowing customers off. read more

Chain store that has everything you need from pharmacy, to food to hair color. Typical location where people are there if you need them, but other than that generally leave you alone. Good selection in a convenient location. read more

For Pharmacy needs - Look at other options!! Unless you like to wait around a store for lengthy period for a perception that is already ready. They are too busy answering phone calls, filling up prescriptions and now doing checkups on patients. People standing in the line are their last priority. read more

This Walgreens pharmacy is always busy! Aside from the long line that is almost always present, the store staff and the pharmacists are very nice and are patient with their customers. I always see the staff cleaning and stocking the store. They do a great job helping customers find items. Like all other Walgreens, this is a place for all your miscellaneous needs. The make-up prices are still a little more pricey than Target or at Ulta but it gets the job done. read more

The pharmacy is so unorganised and inefficient . Every time to pick up a medication already ordered over phone or online it takes just an hour to wait in queue read more

Mary, a technician at this location had claimed to be a pharmacy manager and proceeded to attack me when asked about the status of my daughters prescription. I have never had treatment like that from any other pharmacy or a store, not to mention I am a pharmacist myself that worked and helped customers at a retail pharmacy for more than 22 years but working in mail order pharmacy in the time being .Walgreen management please take patients health seriously and inform your pharmacy employees that the pharmacist in charge has to address prescriptions that are more complicated As a pharmacist myself, I know that it should only be the pharmacists decision to delay a patients perscription ( making the professional judgment to delay a prescription or fill it on time according to the patient's need). I was under the impression that she was the pharmacy manager and denied my request to talk with the pharmacy manager(pharmacist in charge). read more

If there's a chance for me to rate without stars, that will be great! Since they have online service for refill prescriptions and offer send by mail, I utilize it to have them mail the prescriptions to us. BUT I wonder it ever happened as I've been kicking back and forth between online and local store at Decoto Rd. I ordered the prescriptions online and requested to receive them by mail. I don't know why I keep getting calls and text messages saying the prescription is ready for pick up. Sometimes even saying some prescription is about time to refill, but later they'll tell you it's too soon to refill it. What kind of service is this? If you offer refill online and receive by mail, you should do this instead of kicking me around and ends up I have to go to the local Walgreens for refill. I'm really pissed off by Walgreens pharmacy, both local and online. Really sucks!! read more

I am reviewing the customer service that Ramona in the photo department provided me...I dropped off my film and she advised me that they had a buy one get one free coupon, which I wasn't aware. She went to the front of the store and got the paper and scanned the coupon for me. She was so professional and so nice that I asked if she would be there when I picked up my pictures...she said yes, so I went to get my pictures when she was working. It makes a huge difference when someone is helpful and nice! Good job Walgreen's for having someone like Ramona working for you! read more

It's a small store for a convenient store and has very tight parking lot. The store is somewhat organize and the merchandise arrangements are a little confusing... The pharmacy department is slow when it comes to service. read more

Walgreens - Omega is always a must for daily health supplements. Walgreens always have the affordable brand. - Cosmetics & Beauty Supply Near Me - Fremont, California

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worst Walgreens ever. Always a long line at the Pharmacy and they are under staffed so they close down random hours for lunch. They place a hand made sign on the window to notify people after theyve arrived. read more

Very unprofessional, the soon to be manager harpreet was yelling at me and then called me a slur

Really bad service and apparently the people who works here don't communicate with each other. We asked at the register if they can match their website's online price for the product. Was told no, so we decided to just order online for pickup at the store (which we told them that's what we are going to do). We even placed our order right inside the store. Then we left because they said we have to wait until the online order is processed. Then as we got home, we got a message saying that our order has been canceled because they couldn't locate the items! I went back to the store and asked the lady at the register that I talked to before where she put those items. Then she pulled them out under the counter at the register. I mean, couldn't she have been helpful and bring those items a few steps over to the counter where they process online orders so they can find it or simply put it back on the shelf instead of hiding it away?! Such a waste of my time. Looking at all the bad reviews here it seems like their manager doesn't care about how badly they're doing with their customer service because there seem to be no improvement. read more

Lately, I've been noticing great deals/sales from Walgreens but the items I wanted were out of stock from other locations I usually go to. Since this location is minutes from where I live, I decided to drop by after work. On all of the times I've been here, the employees are very friendly and the store isn't packed. Last night was the last time I was here. When I asked an employee where a certain item was, she didn't seem to know what I was looking for (even though the item was on their ad) but I do give her an "A" for acknowledging me and helping me look for the item. Parking is plentiful. read more

I've been to this Walgreens location only a few times. It's not my preferred pharmacy but it's got the basic inventory to serve its purpose. It's rather small though. The pharmacy area is oddly located in the far back corner. When there's a line, it snakes through the back isle and blocks the bathroom and other shoppers. A bit squeezed, I would say. It's as if Corporate is saying, "here's a little corner for you, Pharmacists, now get to work!". This location needs some remodeling. It's just one of those places you walk in and feel like you went back a decade. Kind of eerie. read more

Negative star is more appropriate for this poorly run pharmacy. Last time I went in, there was one person at the counter with the line stretching from the counter to the other side of the store. After waiting in line for hours you get to the front and guess what...you wait some more because medication is not ready! Today I called to make sure medication is ready and after an hour on hold they hung up after i asked for a manager. There is 0 chance of getting your medication timely here even if you try to call ahead of time or walking in. Do yourself a favor and change to rite aid or cvs. read more

I needed to pick up medicine so I went on Yelp and went to my local Walgreens. I was welcomed with a "good morning" by a hospitable staff member. Although there were a lot of people in line for their prescription I was able to receive mine within 5 minutes. Decent customer service given they are understaffed. read more

Yes, you could use this pharmacy. You could also hit yourself in the head repeatedly with a hammer. In the end it's much the same. If you enjoy waiting 9 days for your prescription, getting different random excuses from each person you talk to, being treated like YOU are the problem and waiting at least 30 minutes every time they actually manage to fill a script...THIS IS THE PLACE FOR YOU! read more

Poor service. Rude employees. With no lines at pharmacy, average wait time 10 minutes. Employees don't even acknowledge customers. If I wasn't picking up medication for parents, I would not use this facility. Management and ownership should feel ashamed of their employees work ethics. read more

If 0 stars for their pharmacy was an option I'd give a zero star rating. I got notified my son's prescriptions was ready for pickup and I waited 45 min at the window after waiting 15 min in line for them to tell me they didn't run my insurance. The next day I called Rite Aid to initiate a transfer because I prefer Rite Aid to this terrible Walgreens and the Rite Aid pharmacist told me that Walgreens takes forever to transfer prescriptions. It's been 3 days and Walgreens still hasn't transferred my prescription. read more

The pre-booked appointments for vaccines at this location is a complete joke. After a terrible first experience I thought I would give them another chance, my mistake. They suck at organization. What is the point of a pre-booked appointment time with e-check in only to have to line up with everybody else? Zero organizational awareness or approach to prioritizing appointments vs walk-in or pickup. read more