There are no words to describe the poor service that is continually received, and this will be the last time we enter this facility. Confused medications, typing, wrong insurance information, claims to fill within a small window of time turns into hours of unnecessarily waiting. I've never felt compelled to put a mark on a Yelp review as I do for the store. I am so sad that something so close to my home is so poor because I would really like to use the store. The incompetence that you get interacting with people behind the counter is painful. It's so worth the drive down the road. read more

The pharmacist is verbally abusive. He told me the prescription I was trying to refill didn't exist and wasn't on my medication history. He argued with me for quite a while about it. He acted like I was lying. He said it won't be approved by insurance and I need to show him a prescription bottle. I again told him the doctor's name, the rx info and that I've filled it many times at cvs. He argued with me saying "I'm looking at your file! it's not here you want to look at it?!" I said I am not lying and I have emails with my doctor to prove it. Then he finally found it. He did not apologize and curtly said he'd take care of it. I pay too much to be verbally accosted and accused of lying by cvs staff. read more

The AI assistance when you call in always hangs up. Does not help you, it's impossible to reach someone to ask a question. I will have to start going to Walgreens now or somewhere else read more

Just when I thought they couldn't get any worse they do. Takes tones of calling just to get something done. I moved to another place

Check your expiration dates! If you're buying in store or online for store pickup, their items have a very quick expiration date. I picked up a sunscreen (that was locked up) the other day for $39.99 and when I got home, it was going to expire in July 2025 so just 4 short months away. So I did return it because expiration dates should be further out. I ordered a Covid/Sars test online for in store pickup and when I got it home, it expires in August 2025. I like to have them on hand just in case and unfortunately Covid tests are non returnable and non exchangeable so I can't even exchange it for a test that will expire maybe next year. The store manager should manage the store better. read more

Person working the front cash register needs to learn courtesy and manners!! I just left this CVS after literally being forced to use self check out by the woman whom I had to go find for front check out! No one was there so Looked for someone and I had just told her that I don't want to do self check out.....she followed me to the front and when I went to get in the line with two other people she said no, come over here. Again I said I don't do self check out and I don't want to. She said I'm going to help you here. I said again I don't want to but she started scanning my things asked me questions took my coupon made me scan my card......then walked away. While she was doing all this I asked her why CVS was forcing people to do this, she ignored me then walked off to help the people in line where I WANTED TO BE!!!! I know that she did this on purpose after everything I had said so there is a special word for people like her and I can see now why this store has just 2 stars. If I give your store my business and you're too lazy or stubborn to give me service in return, I will not be spending my money in your store again. The word will get out about her. This all happened on Sunday August 17th @1:15 pm and if she's the manager of that store, ha, good luck!!! read more

I got my Covid booster shot here. They were very organized. I was able to make the appointment online and check in online as well. The wait was minimal and I was seen a bit before my appointment. The wait time after was a bit uncomfortable as you're in an aisle... I happened to be in the tampon aisle so that wasn't really anything fun to look at haha. The area was right next to the pharmacy but separate. The guy that administered the shot was friendly and distracted me as I'm not a fan of any type of shot. read more

Monica made a very difficult and very hard situation very easy. After calling different CVS all day trying to locate my medication, this CVS and Monica were the only nice ones and the only ones who really helped me and I was able to locate my meds. It was a great breath of fresh air to have someone actually help me find a solution. Bravo! read more

Picked up my mom's prescription for cough. How can a quantity of 12 only be 3 capsules in the container???? How stupid are you not to count and know how to differentiate 12 to 3?? This is a waste of time going back and forth just because they don't know how to count. And they said they always take pictures after refill but for this one pictures weren't taken. How is that possible if they always do it, shouldn't it be a habit of taking pictures? Well...I took picture of their stupidity! read more

CVS Pharmacy - Clearly said quantity is 12, days of supply 6 days. As this is BID PRN. - Drugstores Near Me - RANCHO SANTA MARGARITA, California

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Made an account just because of how horribly treated I was here. Staff is extremely rude. They were extremely rude over the phone and in person. Told me 15 minutes then my medication would be ready. I've been standing here for an hour now and nobody will give me any updates just that I need to wait. I only asked because it had been 45 and I was told 15. I am a healthcare professional myself and I could never imagine treating patients like this. Everyone here needs to be fired. Awful experience. Update: Hour and 35 minutes later I have received my medication with an attitude. Never coming back. read more

CVS Pharmacy - Stuck sitting here :/ - Drugstores Near Me - RANCHO SANTA MARGARITA, California

I know there's mixed reviews on CVS, but honestly, it is my go to place for my medication, and for a little odds and ends that I may need. He just really need to keep up with the coupons and if you have the app even better! I would never purchase anything full price here without using the coupons because that's what makes it, more of a deal on top of the discount. Without a coupon you will pay quite a bit more. Never had an issue with the employees, have all this and very helpful and accommodating. read more

Every time my daughter goes there, she gets pressured by an Asian woman to get a membership. My daughter says no but she continues making it without her permission, she already has 4, how. any more does she need to make? this is just too annoying. read more

This is by far the worst pharmacy ever they don't care if you don't get your prescription they tell you it's on its way when it's not and they are rude someone at corporate needs to make a visit and get it straitened out you should be ashamed read more

If I were the CVS regional manager, I would close this store. It provides absolutely no value or service that can be considered adequate. They lost my insurance information in their system. I provided them with the info again and they entered it wrong. As a result, I was charged excessive amount of money for my needed drugs. Similar issues have come up with my wife and friends where they received wrong medications or their prescriptions were never filled. It' difficult to say whether employees do not have the necessary training or they are simply incompetent. The pharmacists are rude and have no customer service skills. Most of the time you cannot find an employee if you need assistance. I along with my family and friends have switched pharmacies. read more

this should have a no star review. last month I bought an Amazon gift card which turned out to be faulTy. I returned it with my receipt looking for a replacement . CVS would not return or replace and the manager was so rude. he only provided an cvs employ800 phone number which no human answered. for a week I tried also an Amazon number which yielded a human but no replacement . I resorted to my credit card company to reverse the charge. I will never buy from CVS again: no customer service, took my money but sold damaged card, and terrible manager attitude. There are plenty of alternatives, stay away from this CVS. read more

My most recent experience at this location was very positive. There is a new store manager, Manny. This was so refreshing after the last store manager. Manny was very helpful & pleasant which is such a nice change. Hopefully this store will be able to succeed. read more

I went to this location of CVS for help and get my prescription !! All the workers are good except one fat man named Arthur! He talk with costumers very bad and I always disappointed me when I talked to him!! Is he a pharmacist???? He's working there for a long time and everybody know him !!! Who is responsible to check him what he's doing in this pharmacy and respect people!!! read more

In short: Rude staff, drive-thru always closed, takes forever to get prescriptions, fax system doesn't work for refill requests. We will be going elsewhere. In depth: I don't take the time to review typically but this place has me making an exception. This pharmacy is the worst. From not getting prescriptions filled in a timely manner, to not having a good system to fax refill requests to the doctors (office never gets them). Every time we have to get a refill we are on the phone repeatedly and for long periods of time between doctors office and pharmacy. We have sat on hold with the pharmacy for 40min before anyone answered then got hung up on. When you do get through, it's usually with a high-stress, frustrated and rude tech. They make non-stop excuses to say they're too busy and there is nothing they can do. Unfortunately, you have to get angry for them to take any action. The drive thru is always out of order for weeks on end and they have "ordered the part" and are waiting. First someone ran into the drawer because they left it extended. Now the second lane pneumatic system is down. I was told corporate has opened COVID testing in the main drive thru. Why would they take on more work when they can't even do the basics as a pharmacy. The whole point of going to this location is the drive thru. People need a safe way to pickup prescriptions during COVID without coming inside. This place is understaffed and corporate only cares to make as much money as possible. They seem callous to the lack of service and indifferent to a tarnished reputation. The turn over makes it clear this place is pure misery to work for and while the employees try their best, it just doesn't cut it when you have a loved one to care for. CVS corporate, get it together and earn people's business or remove the heart from your logo and move aside. read more

Sometimes the pharmacy is ok. Often not. Staff seems harried and overwhelmed. I had a 1PM appointment for my covid booster shot. Confusion seem to reign with the fellow administering the shots. At 1PM he leaves the store. Staff tells us he is going on a half hour lunch break. Several of us waiting just decided to just leave. No confidence vote! You would think CVS, a national chain, could do better. Will seek my booster elsewhere; and my other medications. read more

This is a great pharmacy. The pharmacists are usually efficient and helpful everytime that I've had to pick up or drop off a prescription. There never seems to be too long of a wait to be helped and they'll put a rush on your prescription if they know you'll be waiting in the store. I also love the fact that they offer a drive-thru pharmacy service. Great option for Moms on the go! It is also very convenient that they sell many items that could be picked up at the spur of the moment while waiting for your prescription versus driving over to Target or Walmart just for one item. Don't forget to sign up for their free CVS card to earn points and get the sales prices on the specials of the week. My daughter and I always enjoy chatting with their cashier, John, who works in the front of the store. He always greets us with a smile and goes that extra mile by drawing a little bunny rabbit for my little girl, which she looks forward to. You can definitely count on us being regulars here. read more

If you like waiting FOREVER to get a real person on the line to talk to or enjoy waiting and waiting for the pharmacy techs to try to find your rx then this is the pharmacy for you !! I personally do not have my prescriptions here , my family' member has them here and I am the LUCKY ONE who gets to pick them up for her so that's why I am blessed to be asked over and over - what's the name - how do you spell it - birthdate? Again the name ? Oh and now since Covid testing going on THE DRIVE THRU for RX pick up is closed . I am so lucky I get to go in and stand in line waiting and waiting inside - used to be so fun waiting and waiting for 15 mins or so with 4-5 cars in front of me with drive thru - the reason many love drive Thru is one doesn't have to worry about un- loading kids or leaving their dog in the car ( if not hot out ). Pharmacy tech said today - doesn't know when it's going to get fixed - thank you upper management!! I would give 5 stars for Covid testing - I had personally been tested here and the lady did great ! Great directions and results were back within 3 days - neg thank God . I just can't give more above as I have been coming here for couple years for family member as they don't like changes - and it just has not improved. Now back to the drive thru : Please fix it ASAP or most will leave and go to WALGREENS DRIVE THRU - trust me . -Just saying ! read more

If a negative rating was available I'd give them -10. Soooo unhelpful. Went over there twice to pick up antibiotics got Grandbaby and they kept denying that they received it. After returning home second time they called my daughter to say they found it. read more

This pharmacy is absolutely horrible. Every time I come to pick up a prescription, the pharmacist is somehow always "going on lunch" so they tell me to come back in 30. I do not have time in my day ever single time to wait for the pharmacist for a prescription I have previously taken .Every one I have Spoken to has been so rude to me. Will definitely be changing my pharmacy, I should've after the first time. read more

This review is for the Pharmacy and specifically regarding Covid 19 testing. What I loved: They honored my appt. (This sounds funny but I was turned away by another CVS location with a appt). The lady assisting me with my Covid-19 self test was clear in giving directions for how the test works, quite cheerful and overall provided great service! They even give you a sanitary wipe to lift the lid when you deposit your test at the end. (Since everyone testing is touching that same lid). The process here is well thought out. I left with a very positive experience. Things I did not like: Honestly nothing. I would only suggest getting in the drive thru line 20 to 30 mins before your appt time depending on how many cars are already waiting. In my case there was only 1 car in front of me. I got in line 20 mins early and was only 5 mins past my appt time when I got to the window. Not a big deal. I highly recommend this location. I had the complete opposite experience at a different CVS so that is why I am raving about this one. read more

Swee was so helpful and attentive towards every customer. Swee was obviously very busy, yet, she was aware of her customers and their needs while being very courteous and professional. Swee is exemplary of excellence and excellent customer service. read more

Very bad service. Don't print the photos in this place, printer works very bad and staff doesn't want to return your money back.

Made an appointment to get a Covid and flu vaccine. I was sent a text advising that the Covid vaccine was out of stock. Still went in for a flu shot, and was told the Covid vaccine was available. They refused to get it to me as I no longer had an appointment for both even though they were the one that cancelled on me and it was in stock. I don't actually believe CVS cares about anyone's health. What a BS excuse for a failure on their end. read more

They are rude and they don't give care or good service., they gave you an appointment time online but doesn't responsible for it and the pharmacist go outside for no reason Won't go to cvs in Antonio parkway in RSM. read more

Elizabeth was a great cashier for CHRISTMAS EVE ,but the tall skinny gentleman with short hair and white shirt was so rude and an :;@ when it came to checking me out I wanted to go to the girl cashier but he was so rude and told me to go to another even though I preferred her cuz she was nice and fast .the guy kept being rude and told me he said this to me before in a rude way that I can only use the self checkout.WOW how rude and slow or }%*++ why couldn't just be nice and respect me .thanks for ruining my day read more

Standing in a 4 deep line waiting for someone to help me in the photo department. I ask someone, who I assume is a manager as he is in dress pants and tie. He is behind the register doing absolutely nothing. I ask him for help and he says, "she'll help you when she gets through the next 3 customers. He goes on to say that he can't help me because he's going to lunch. Are you kidding me!!??? Horrible customer service read more

The CVS Rancho Santa Margarita location is very well organized with helpful staff and a super clean bathroom. The manager helped me figure out how to use the coupons on my app. My mom lives near here and I'm so grateful she has a good CVS to go to. These days, it's rare to find a clean bathroom in a retail establishment and also people who will help you. The staff helped me locate some items I couldn't find. Me and my mom will be back here! read more

Thank you for your service especially during this time. We really appreciative how hard you all work and THANK YOU John and Alan for your efficiency and professionalism. promptness. I really appreciated the extra time you took to explain how to use the medication and your positive feedback and much appreciated your willingness to go above and beyond to help us with our COVID questions. STAY SAFE and HEALTHY!!! If I could give you more than 5 stars, it would top the chart. read more

I have lost my patients with CVS. What happened to this place. My doctor called in a very important medication at 9am. I received a test that my Rx is being processed, I go in at 6, in line for 20 minutes, and then told it is a manufacturing issue. To add, the pharmacist told me it will be about one month before it is re- stocked All of this is only one example of the poor customer service. So, remember the pharmacist told me it is manufacturer back order. At this point I had enough. I called the RSM Walmart to see if they had what I needed. They did, they called CVS and transferred all of my Rx. They were very helpful and took care of everything. Bye Bye CVS. read more

Horrible pharmacy. Sat in the drive thru line for 25 minutes pushing the button for someone to come assist me, had to eventually call inside the store to let them know people were waiting in line. They also don't inform you when your prescription is "back ordered" and just let you run out. They don't suggest another CVS to pick it up. This is extremely dangerous especially when you need a medication that you take everyday. Transferred all prescriptions to another pharmacy. Will never use again. read more

If an i isn't dotted on your script, don't even bother coming here. The tech seemed so miserable at his job and apparently takes it out on us that need our medications. Not to mention while standing there waiting to be helped, I heard the tech apologizing to someone over the phone for the wrong medication and to come in for the correct. What a joke!! The store itself is great, nice staff. Too bad the pharmacy portion of it is bringing this CVS down to 1 star. read more

Can you give negative stars? The pharmacy and pharmacists here are completely incompetent. If you have surgery or need medicine within a realistic time DO NOT GO HERE. I had my tonsils out my husband dropped off a prescription at 10 am said he needed it ASAP and explained the situation that I just had surgery. Still at 3pm it wasn't ready then at 4 when I'm in excruciating pain he goes in and has to get angry and "oh sorry we were busy" then to try to get a refill they are out of the medication no call nothing still in pain call them to go pick it up "sorry sir it's processing" my husband asked when they would be done. Not for 2!! Days because they don't have it???? Why would no one call us? Idiots. read more

Yelp 100 Challenge 10/100 This is a really small store as compared to their others I have been in. It also has a strange layout and no matter how I often I go I forget where things are located. It appears to be messy, but I don't know if it's because it's so crowded or if, in fact, it is messy. These factors cause the lower rating. A major positive is one female employee who is always there, I need to get her name. She is always so friendly and helpful making sure I'm making use of my CVS coupons. If it weren't for her I would probably not stop by this location and drive to one a little farther away. read more

Worse customer service. If you don't want to ruin your day, stay away from this pharmacy. I didn't have good experience with their pharmacist, Vu. read more

Worst pharmacy. Why do you advertise drive thru pharmacy when you cannot pick up your prescription at the drive thru?!! I needed to pick up my sick child's prescription, who is in tears from an earache and coughing all over so of course drive thru would be the best option I don't want to drag a sick child into the pharmacy. You need to remove all advertisements that say you have a drive thru pharmacy it is only a Covid testing drive through now apparently. read more

I which o did not have to give this pharmacy even one star. The tech was extremely rude, told me that they did not have my dads prescription so I called the doctor office and they told me it was sent. He looked it up again and found it and then tells me we need to update insurance which I tell him it's the same we have always used. In the end I needed to pay out of pocket because they said they could not do anything and my dad needed the medicine. The whole issue is the guy has a total attitude and there extremely rude. Terrible service and no on to talk to and complain because there all the same. read more