This location is conveniently located, but for some reason there's always issues. I originally…read morebooked with a location in Pooler, but they called days in advance stating they were overbooked and we would need to use this location instead. We requested the virtual check out as we needed the truck before hours. Luckily when we arrived there was an employee available because the virtual check out wasn't working. She was able to get us figured out, because the online number had very long wait times to even speak with anyone.

This location does not honor their reservations and their customer service is lackluster at best…read more You cannot trust this moving company for your moving needs. They did not honor our reservation by renting our reserved vehicle out from under us to a walk in earlier that morning and while talking to them at the counter about this they were very rude and blamed the entire sell-out issue on us because our reservation time was later in the day (10am, which was the earliest available reservation online) and because we had not walked in when they opened up (7am). We opened a CAF with the reservation manager and shortly after talking with them we decided to go back to the location to see if they had finally had an available rental, which was something we were promised to get later in the day. When we went back they had two trucks on their lot of the length that we reserved and 5 other trucks of different lengths. So we went inside to inquire about them and were rudely told that we could not rent these vehicles even though they were on the lot and were subsequently told to come back tomorrow and try again. We called and updated our CAF with the manager who told us we will be speaking with a General manager within the next 3 days. Which is a step in the right direction, is unfortunately too late for our move this weekend. It is very humorous to me that their dial tone waiting music says something to the extent of "to keep our promises to you, we will be recording this call". Instead U-Haul, you can keep your promises to your customer by honoring your online reservations and treating your customers with respect.

They got us in on time. Great waiting area for children and was able to get some work done. The…read moreservice was excellent as well

Dropped off my Jeep Wrangler on or around February 19 for service and handed the keys to the shop…read moreafter parking directly in front. At the time, my vehicle had a custom engraved bullet antenna installed valued around $200-$300. When I picked the vehicle up later the same day, the antenna was gone. After reviewing my dash cam footage, it clearly shows the antenna on the vehicle when I left my residence and drove directly to the shop. After leaving the shop, I stopped at a car wash where their entry photos show the antenna was already missing. I contacted the shop to try to resolve the issue, but was told their security footage does not go back far enough and they declined responsibility. I'm not accusing anyone directly, but the antenna disappeared while the vehicle was in their possession. Just sharing my experience for transparency so other customers are aware.

Been waiting 60 days for my plate that Camping World was supposed to get for me. After 45 days my…read moretemp ran out, had to rent storage unit to get my class b van off street. Called manager of store he hasn't called me back. Now I have a trip we are supposed to go on can't take our RV so have to rent one for 1800 a week for 2 weeks good luck with Camping World they are terrible here are some other reviews good luck also 47000 members face book Camping world sucks face book page all complaints about this company https://youtu.be/W6Tth9wYOjk?si=GUrM_LGsk6jk2m6_ CAMPING WORLD EXPOSED! MILLIONS OWED TO RV BUYERS - JUDGE'S RULING CHANGES EVERYTHING!

Can you give zero stars? Worst customer service experience. Don't expect repairs to be done in a…read moretimely manner. No return calls. No updates. Even their automated update doesn't update on repair status. Nobody is ever available, always out to lunch or on vacation. Parts never ordered or found. Don't waste your time. Appointments mean nothing.

Nice people as long as you don't put any faith in what you are told. Bought a RV from them and…read morebefore flying down asked if it was ready to go. I was going to have it checked by an independent but couldn't find anyone who would do it so I took the dealers word and their 150 point inspection. Got there for my 1000 mile drive back and the statement that it was stored inside except for the last couple of months was untrue, the generator did not work, solar did not work, auto levelers did not work so I will assume the only thing that was inspected was my check. I should have walked away but it is a nice unit so I accepted they would take care of the issues. After five hours everything seemed to work except the auto levelers but I was assured they would take care of it and had called to have it fixed. Turns out they didn't get the necessary information so I needed to find it. I was told someone would call me and walk me through where to find the information but they didn't call and followed up with dealer who basically had no interest in making things right. Bottom line is get an inspection, believe nothing you are told and expect to have any work done yourself. If you don't feel right about your purchase, walk away.

Amazing and caring service by Ron Devane needed winterization and warranty work for 2024 29NP.read more

Bearings on my boat trailer needed to be replaced. I dropped it off and they had it done next day…read more Great staff to work with. Will definitely return for any trailer related issues.

They Did a great job. They provided same day service replacing a bunk board and installing LED…read moreLights on our boat trailer. (Thunderbolt Location)

I would definitely recommend them. I brought my SUV in to have a receiver hitch put on for our…read morebike rack. It looked great and they did a professional job. A small thing is to make sure that they quote the correct pricing and errors are not showing on the dash before you leave. There were some nuts that he had forgotten to put on but could not take the bumper off due to having to get more plastic rivets, and did let me know that I would have to bring my car back. I'm glad he was honest about that. My car was very safe to drive over the weekend. I am glad that he was honest and let me know. Again I would highly recommend them. I am very happy.

We were in Savannah for a week and Primo did three projects on our fifth wheel. After our initial…read morephone message, they were responsive, on time, and communicated well. Our refrigerator was not working on the propane side. They diagnosed a problem with the propane supply hose and returned the next day to replace it. They also installed gutter extensions so that our air conditioner run off doesn't drip on the side of the coach. There ended up being an issue with the third project, but they handled it very professionally. The leading-edge of our roof membrane was not originally installed properly and the wind was starting to get underneath it and was pulling it back from the front cap of the fifth wheel-- potentially a huge problem. Fortunately, Primo noticed this when installing the gutter extensions. I brought the rig into their shop to have it fixed and they basically reattached the roof membrane as it was. When we arrived in Charleston after leaving Savannah, I rechecked the roof and found it again separating from the front cap, as it was before the repair was done. Bummer. Primo offered to drive up and redo the repair--a five hour round trip! Not wanting them to have to do this, I decided to fix it myself with some advice from Primo on how to do it differently. They walked me through the process, and then refunded the entire cost of the original repair. I would file this experience under "stuff happens." It would have been nice if the original fix had held, but I don't think their guys fully understood the nature of the problem and what was needed to prevent it; my drive to Charleston made the problem clear. It wasn't fun doing the repair in the summer heat, but I now feel more comfortable that it will hold in the long term and am happy that I essentially got paid for doing the work because of Primo's willingness to stand behind their work. I would not hesitate to do business with them again.

I will never do business with these fools again. I have 2 stories…read more A number of years ago he would fax my office 14 pages of unsolicited promotions every day. This would tie up my fax machine and use up my toner and paper. I called and asked him to quit and he became verbally abusive. I instructed my secretary to to tie up his fax machine for the next 4 hours with copied dictionary pages. This angered Ol' Roy and he offered to come over to my office and kick my ass. Although I accepted his offer, and tried to schedule him an appointment, he never materialized at the front desk so I just let it go. I knew he was an ass but my wife tells me quite often that I am as well. They really do have a good parts selection however. I needed to rebuild my boat trailer several years later. Thus I figured I would bring it to the store and they could sell me just what I needed so I wouldn't have any waste. His daughter waited on me and carefully recorded exactly what I needed. News flash... she counted wrong, sold me more than a hundred dollars of extra overpriced hardware, ( like WAY overpriced) and of course as you have read in other 1 star posts, would not offer a return. There was no consideration for it being her error of course. This is the reason I am absolutely certain that it was his daughter. She too is a pure bred whack job. The fruit never falls far from the tree Anyway skip to today. Savannah is not really that big of a town and bad news gets around or at least I hope it does. I just got back from Richmond Hill where I just bought a $5,200 equipment trailer from his competition. To summarize: Roy Newsome is an ass. His business reflects this and he treats his customers like we are all out to screw him so he will screw you first. Don't believe his 5 star reviews, they were internally generated. His 1 star reviews could hold up in court they are so accurate. Caveat Emptor.

Is just spoke to Roy Newsome himself and asked if he could tell me who installed 5th wheels in the…read moreSavannah area. Because I didn't buy the hitch from him he wouldn't tell me who installed them. If I were his hitch installer I wouldn't like that one bit. As a potential customer of this business, I now wouldn't spend 5 cents with them and if this is their attitude, no one else should either. Great "southern hospitality"? Not so much