Performance charged me $250 for an unclear diagnosis! This price did not include any repairs, which…read morethey said would be hundreds of dollars more and might not even fix the electrical problem we were having. We then took the car to Master Mechanics. They found and fixed the problem quickly for much less than Performance said it would be. The car has been fine ever since. I wish I could trust Performance to know what they are doing, because their shop is more conveniently located for me. But I will never waste my money there again!

Being a senior citizen and a cancer patient at the Uof M I need a safe car for my visits to Ann…read moreArbor. In July 2023 I paid for an inspected of my car and they indicated I needed new CV joints which they installed at a cost of over $2,000. However, they failed to diagnose the fact that I had a bad control arm whcih was causing additional problems. If I had know this fact at my original visit to the shop, I would have had this repair done. There is no mnetion of any control arm issue on my orginal inspection report! But, since I was unaware of this problem, I drove the car in an unsafe manner for a full year causing uneven wear on my new tires and a possible danger to myself and others.

I was in a slight panic when I called Jiffy Lube on Tuesday morning. My car wouldn't start and took…read morequite awhile to charge off of my husband's truck, which has a powerful battery . When I called to see if they would have the battery my SUV required, the friendly voice on the phone said yes, come on in. As I arrived a few minutes later, I was pleasantly surprised to see 3 or 4 young men opening the overhead door and waving me in. Before I could even get out of the car, they were scanning the VIN and opening the hood. I was directed to the waiting area and offered coffee and water. As I was ready to settle in, one of the guys came in and said the battery in my car checked out in great condition and I am good to go. For whatever flukey reason it hadn't started earlier, I had assurance to proceed on my roadtrip, as everything looked good. There was absolutely no charge and 100% excellent customer service. I'll definitely come back to this location next time I need anything else done on my vehicle. Thank you Eric, Jay and Ron- hopefully I got your names right. You turned a rough start to my day into a happy ending by jumping right in to solve my dilemma. Great service!!

This place always has excellent service! They go above & beyond. I can always get my wiper fluid…read morefilled for free, get tire pressure checked for free & of course they do the other things too! Recently they saw me struggling at the station across from them, trying to fill my own tire, one gentleman came over to me to ask if I'd rather them fill for free. I explained I would need to purchase one wiper blade & they offered me 2 for the price of one! Great value!

Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled…read moreand disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.

I went to this Goodyear last year for a starter/ignition issue. This week, my car wouldn't start,…read moreso I took it back to the same Goodyear in case the starter was still under warranty. My dad called before I got there and explained the issue, asked them to check on the warranty and see what was going on. I had to tow the car there. I left it there on a Monday. At 5:45 on Tuesday (they close at 6), the mechanic called and told me the solenoids were stuck and that the thermostat was failing. He mentioned an issue with the catalytic converter as well and quoted me $2k at minimum to fix all three. I said no to the catalytic converter because it was working fine and he confirmed it wasn't a functionality or safety concern. When I asked if the solenoids were on warranty because I saw them on an invoice I had from them in 2023, the mechanic very quickly rushed to get off the phone saying they were about to close and he would check in the morning. Again, they close at 6 and he waited until 5:45 to discuss the issues with the car with me. I called the next morning, so it's Wednesday now, and told them to go ahead with the solenoids and thermostat and not to do the catalytic converter. Christine at the front desk answered and mentioned the 3 repairs above, as well as an exhaust pipe issue. I tell her that the mechanic didn't tell me about the exhaust pipe. She moves on quickly, not clarifying what the issue was, what the cost would be, or whether or not it was a safety, functionality, or aesthetic concern. Around 2 or 3 pm that same day, the mechanic called me and said he "suspected" the reason the car wouldn't start was the timing belt being loose, not the solenoids. He suggested they replace the timing belt, leave the solenoids, and still do the thermostat. So are the solenoids stuck or not? He doesn't clarify. I explained that I'd gotten the timing belt replaced 2 years prior and got a fault code on my dashboard every day when it was broken. Why wasn't I getting the fault code now? He launches into a bunch of technical talk and then quotes me for $1400. I have my dad call back instead because I am used to mechanics trying to bully me because I am a young woman. My dad tells me the mechanic told him the timing belt was cracked, not loose, which is not what the mechanic told me. I expressed my concern that I'd be dropping $1400 on a repair when they aren't even sure if that is the reason it wouldn't start. They also told my dad that the car was running fine and was driveable. It's getting close to 6, so I call Goodyear back and tell them to just do the timing belt. The mechanic then said that they weren't gonna work on the car that afternoon, so I could call him back in the morning. I planned to pick up the car the next day and take it to a different mechanic since they told my dad it was driveable. When I call the next morning, so it's now Thursday, Christine picks up, doesn't let me talk, and goes to ask the mechanic about the car. When she gets back on the phone, I explain that I am going to come pick it up and for them not to touch it anymore. She asks me if I am getting a tow because it isn't driveable. I explain that I'm over the back and forth and getting conflicting information every time I or my parent talk to them. She denies ever speaking with me, or telling me something different than the mechanic. I told her not to touch the car and that I would get it towed. When the tow truck arrives hours later, he tells me the car isn't ready and that he won't be able to wait. I called Goodyear to let them know I would have another tow truck pick up my car and just needed to know when the car was ready. Christine claimed she couldn't "make any promises" about giving me a call when the car was finished. What mechanic doesn't call you when your car is finished so you can come and pick it up? I call later and ask if the car is ready. The tow truck comes. My car is with a different shop now, thank god. Whether the issue is a lack of communication, organization, leadership, or a combination of all three, all I know is that their issues and unprofessionalism caused days of unnecessary stress for me. Had they behaved appropriately, taken accountability, or communicated any information effectively, I would've paid for the repair and they would have kept my business. I have never dealt with any shop being that uncommunicative, defensive, contradictory, or flat-out rude. It took 4 days for me to get my car back as they wasted my time and still didn't know why it didn't start on Monday. Treating your customers that way is unbecoming of any business, especially ones reliant on maintaining long-lasting relationships with customers. I hope they fire that rude, combative, lying woman at the front desk and hire mechanics with a proper work ethic and the ability to keep their lies straight at the least, and not waste people's time or drain their pockets at the most.

Dykstra's was great! Had to have my car in a couple of months ago for some suspension work and they…read morewere fast and communicative throughout the process and did a great job. I'll be back for the next thing!

Auto alignment. Scheduled appointment. Had auto in the door within 5 minutes. Reviewed complete…read morereport prior to making needed adjustments. Adjustments made. Eliminated "pull" to the right. Also made adjustments to the rear. Competitive price. Clean waiting area. Next to Sweetwaters Donut's. A plus! Would use again.

My Husband, just took Our Church Van, into be Fixed & They did, a Good Job. Quite Pricey, though,…read morelike Everything else, I guess.

I went to Phil Walters to have air put in my tires and chose this store because of their 5-star…read morerating. Ryan was incredibly helpful and immediately came out and filled all four tires to spec. Thanks so much for all your help-I highly recommend!

Friendly and informative ! For me extremely fast!! I'm talking nascar fast! Also least expensive of…read morethree estimates.

Poor customer service. Messed up the last 3 vehicles I took to them either didn't follow my…read moredirections or poor quality workmanship all vehicles had to be taken back to have the tires rebalanced. I called Scott to inform him as to what happened. I purchased some more tires he couldn't order all I asked was to be taken care of I wasn't asking for anything free. I had to pay an out of town tire company to rebalance some tires kzoo tire installed. Scott said come on down and bring the tires. I showed him the receipt when I arrived. He said how do I know if that's for the car we worked on. The receipt clearly showed the year make and model with my last name on the receipt. He purposely had me come down there just to say he wouldn't do the job. I've been doing business with them for 30 years so has my family. We will never step foot in this place again and I guarantee you I will spread the word on how unprofessional Scott was and how the so called mechanics can't even put a simple tire on correctly. I purchased some low profile tires from them that are directional. They installed one of them backwards.

Very efficient, didn't wait long. Mechanic told me his…read morethoughts on the car. Recommend

Called since I had to get an alignment done from needing new shocks. They got me scheduled quickly…read morefor the next week since he recommended I get the new tires on first. I dropped off my vehicle and they checked the alignment all over and recommended that I get all 4 done since it was off. It was $100 for the whole vehicle or $80 for just the front which I called for. They did a great job and I got my vehicle back before the kids got out of school to get them picked up. Not everyone does alignments.