I have used this service for years highly recommend. The manger is insanely professional. You will…read morereceive a good experience as well as great service here.

Excellent service and very professional and courteous. They were also super fast. Also, very…read moreconvenient location and close to work.

Drive N Shine on Gull Road performed what can only be described as automotive sorcery. I arrived…read morewith a vehicle that looked like it had lost a fight with Michigan weather. I left with something so shiny that birds were trying to admire themselves in the reflection. The wash was fast, the staff was great, and my car now sparkles with the confidence I wish I had. Would absolutely recommend. My only complaint is that now the rest of my life looks messy by comparison.

I explicitly told them, after being offered a recurring membership, that i didn't want one as i was…read moremoving to Oregon. They signed me up illegally, anyways. Furthermore, getting a one-time titanium wash didn't actually activate an 'underbody' wash, as their service seems to either malfunction or be so disorganized they don't give you what they say they will. This is the most dishonest business, offering the worst value of service for your money, in Michigan, I highly recommend everyone go somewhere else.

I gave them my warranty information. 24 hours later I called for a status check. They claimed the…read morerepair hadn't been approved. I tried to call warranty office myself but it was closed because on PT. Lo and behold Firestone called back minutes later and said it was approved while the office was closed. Which means they didn't do the repair on a timely basis. I asked when I could pick it up. Only then did they tell me they didn't have the tire in stock. They said they'd get it Monday. This was now Saturday and I had to drive back to Chicago on Sunday. I told them I couldn't wait until Monday. I then proceeded to call every open repair shop in the Kalamazoo area and none had the tire I needed. Some were closed because it was Saturday. I called back Firestone and asked if it was drivable. They said yes it was a slow leak. I picked up my car and drove it back to Chicago on Sunday nervous the whole way and stopping several times to look at the tire.

Made an appointment for an oil change which should have taken 15 minutes but it took 1-1/2 hours…read more Go somewhere else.

9th street Kalamazoo mi. At 7:50am i went to the auto center. 2 men were there. Both glanced at…read moreme. One was a tall white haired man in a manager's shirt. A young Black man walked in and the other 2 men glared at him. No one acknowledged me. I asked the manager when they opened. He continued to glare at the Black man and ignore me. He glanced at me again and back at the other man and sarcastically said "I dont know, I dont work here." The other white employee laughed nervously. The young Black man kept walking. The manager glanced at me again and glared at the Black man and finally said "He does, though." I am a middle aged white woman. I left. The whole thing was disgusting.

I stopped going to Walmart for years because they were so rude. I decided to come back and try it…read moreagain because I was in desperate need of a battery. The staffing is completely different now! The two managers are amazing and actually care! They both took a solid look at my car and were able to tell me that someone deliberately tampered with my battery. They even called Autozone to help me find a part I needed! I was told to bring the part back in and they'd install it. I saw other customers coming in as if they had been going there for years. They knew their names and seemed to really trust them. I was totally not expecting this but I'm so glad I came in!

I wouldn't take my vehicles anywhere else. Top notch service at fair prices. We are lucky to have…read moresuch a trustworthy mechanic in our community. Keep up the good work!

Best place in town to get some auto work done! All of the guys in the shop were knowledgeable,…read morefriendly, and all around kind people. They were willing to squeeze me in for a last minute oil change before the weekend and stay after closing time on a Friday evening. That alone is worth noting; not many people would do that! I will Definitely be back.

I am a customer for life! I went in for an oil change. my car is old, and the last place…read moreapparently stripped my oil plug. When I was told, I about cried because I knew a dealer would charge me hundreds of dollars I didn't have. But the owner said he would try and fix it. He ordered a special tool, and he got the old one out in a minute flat!!! He saved me at least 300$. He took time he didn't have to, made calls he didn't have to, and did way above the normal he was required. Such a kind man. I would recommend this business to everyone

They say a fool and his money are soon parted. Not at Muffler Man…read more I've been to this Muffler Man location a few times with two vehicles over the last half-decade or so. I need an auto shop I can trust because I'm not enough of a gear-head to answer my own questions. Twice recently I've walked in talking like any crooked mechanic's ideal chump customer: no idea what's wrong, but ready to pay to fix it. Example 1: A year ago I brought my trusty old rust-bucket of a car in for a noisy exhaust. Nobody would've blamed them for simply doing the work I asked, but they did even better. They started with an inspection of the vehicle, and found a number of issues more serious than a mere noise problem. After checking with me, they started tallying up an estimate. Their official diagnosis: they *could* do a couple thousand dollars of repairs for me, but said I'd be wiser to save that money and put it toward buying a new car. Charge: $0. Example 2: Monday I hit a whopper of a pot-hole in my aforementioned new car. It blew out my tire, and bottomed-out my vehicle enough to dent the bumper. After getting the tire fixed the car felt fine, but I brought it to Muffler Man for an inspection, just to be sure the impact didn't cause any trouble. Their official diagnosis: no problems, nothing to fix. Charge: $0. I genuinely believe the folks who operate and run this shop would rather have a reputation for honesty than to have ill-gotten money. That's better than value -- that's values. That's why Muffler Man is my mechanic.

Fast, professional, and friendly service. Excellent quality work and also reasonably priced. I have…read morebeen there for a battery, brakes, new tires and several oil changes. They do it all. Highly recommend!

They did a fantastic job on my custom exhaust system, so quiet now! Truck purrs like a kitten!read more

Busy place. Get an appointment before you come here. I walked in to get my tire fixed and it took…read moreme more than 2 hours of wait time to get it done. They check your vehicle as part of their service. They check your battery, levels, all tires, and give you a recommendation if something needs to be taken care for. They do a good service, they have coffee, water and magazines. Also a TV which you can turn on and pick any channel you want. If you are hungry, it's just besides Olive Garden, so an option is to drop you car, eat and come back when they call you.

I've been here a couple times for oil changes. So easy to schedule and always on time. They tell…read moreyou what your car needs and no upselling pressure. Listening to them talk to other customers I made the decision to bring my car here when it was making a weird noise. I was kept informed every step of the way. I just feel like it's an honest place with no pressure selling. Very happy with their service and the staff is great.