Store claimed to not have online order in their system, and did not have the item in stock. They do…read morenot keep track of their stock or fulfill online orders on time. Bad customer service aiding in the process.

I'm going to be as honest as I can be, I'm calling for a serpentine belt I speak English very well,…read morewell what I'm trying to say is, the gentleman that I was talking on the phone with either had a hearing problem idk what it was but I clearly said, I need a serpentine for a 2012 Honda accord when I said that he said for what car after I told him literally 3 times I have a business to run, front the looks of it he looks like a manager because he wasn't wearing a regular Auto zone shirt, my experience over all was not satisfied, don't mean to talk bad about the guy but if you don't know what your doing why writing at a place like that. All I'm saying so just be aware

The store always good service and good people. if a mistake is made it's fixed quick.read more

DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

Jason took time out of his day to help me out & for that I am extremely grateful! Great customer…read moreservice- support a family business!

I have always preferred NAPA, however you guys won me over big time…read more I had purchased a NAPA battery from a nearby garage. They made me a cash deal however were having issues with the computers and would send me a receipt. Several calls until they were disconnected got me no receipt. My battery went belly up this year and I ordered a new one at NAPA. I actually forgot it was a NAPA in there until I went to grab it for the core. I asked if on the off chance they could see if there was warranty, if not, no problem as I knew I had no receipt. He did some checking and my $160 purchase ended up being $33. Yep, good customer service and way to stand behind what you sell. I would recommend.

went there for a hubcap, was sent out in the mud more than a blocks walk to a vehicle that was up…read moreon blocks. No wheels, no hubcaps. Person in office said oh, someone got there before you did.! Won't be going back.

Place is horrible screw you in scrap weight and people are rude as could be. 110% don't go there.read more

Quality, informative, and good communication PPI. I've had several lately, truck shopping across…read morethe US.

Once again, I had the opportunity to place my trust in Bockman's to solve a problem…read more They came through like champs, and my problem is solved. As always, they provided transportation with an amazing young lady named Sam. I never doubt that the work is always performed with honesty and great expertise. In the world of automotive repair, you can't always trust that the work was performed properly nor honestly. My experiences with Bockman's have proven that they never provide less than a 100% of quality service and trust. I definitely value them.

customer service is phenomenal…read more this is my go-to for all of my car needs and accessories.

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.