Many thanks to the great people at A.O. Glass for a pleasant experience in replacing windows at the…read moreHistoric Sprague Theatre. They provided reasonable priced, experienced installation and friendly, courteous service. Highly recommend A.O.Bauer Glass for any of your glass needs. Special thanks to Al, Wendy and Ben for an exceptional project.

Service level from Bauer glass is horrible. I have been waiting for three weeks already for them to…read morecome to my home to repair a sliding glass door. Each time I call to follow up I'm told they are busy and I need to keep waiting. When I ask how long they say they don't know, they have a backlog and they will come whenever they have time. They have said the same thing three times already. I will never use them again. To make matters worse, Wendy, the staff member who answers the phone, is completely unapologetic and rude. I would not recommend hiring them.

Hired him to unlock my breaks\diagnosis my car from barley moving when I accelerate. After…read moreunlocking the breaks and telling me I needed new cv joints he charged me 120$ had to buy parts for 300$ and have him replace joints for 200$+...after he was finished he tells me he test drove the car when I have him on camera clearing not even leaving the driveway, he gets out and looks at the passenger tire and leaves telling me it was all good, I told him it wasn't he tried covering up the fact he knew it was bad...he shows up that night looking over my car for almost an hour and tells me it's the front differential on my 2006 nissan altima and it would cost me about 800$ for him to replace it and it would take about a week. Its been a week and after very little communication on his part (not responding to my texts) i decided to get it towed to a mechanic and they tell me my transmission is bad and it needs to be completely replaced. The cv joints probably didnt need to be replaced but oh well i guess. Im now out 700$ because of him and still nothing is fixed. Oh and by the way there is no front differential on my car that can replaced without replacing the whole transmission. If your gonna hire him take all that in mind.

Bad experience...don't go there. Told me initially it would be a week to get my truck back. It's…read morebeen over a month they have had my truck with no updates from anyone. No phone calls, or text messages to tell me how my truck is doing or when I can pick it up. Do not go there.

I brought my car in to get it fixed after hitting a deer and going through insurance they said they…read morefixed everything and before I was going on a trip and my ac went out I brought I back to them and they fixed it. Another issue my horn didn't work and my remote start didn't work I brought it back and they fixed my horn but said there's nothing the can do to fix the remote start I brought it to a dealership and they said the horn and remote start wires were crossed I told gerber about it and they refused to pay the $300 it cost to fix their mistake.

Was easy to work with to find exact shade of powder I desired. Was done when he said he would be…read morewould gladly go back.

I took my new Dodge Ram in on short notice a couple weeks ago. He was very responsive.... And he…read morehad my truck done in less than 40 min. Amazing service, and a job well done. I highly recommend. The price was perfect!

Had three window panes blown due to an accident nearby. Tried a glass company in town and they…read moreactually couldn't care less to fix them... gave us a huge estimate for 4 panes. We wanted them to match, turns out one wasn't broken and was plain glass. We were referred to American glass and we are so pleased with the job and the customer service. Only had to do 3 panes because the remaining pane was also plain glass. The other 3 were wavy glass, old. The estimator who came out pointed out the remaining glass was plain and not wavy. We hadn't noticed but appreciated the honesty. From the first call to American Glass to the set up of the installation were all perfect. The install even came 3 days earlier than expected. Communication was great. Caulking was very sloppy, it's an old house(summer cottage) so I guess they figured who cares. We do though.

I was warned not to use American Glass and Window in Elkhorn but I decided to give them a chance…read moreand support local business - big mistake. After waiting several weeks for my window they called and scheduled an appointment for me to drop it off for repair, I live out of state and took the day off of work to go there only to find out that they ordered the wrong material. It took a few more weeks for them to get the correct materials , I requested a discount for my trouble and they told me the best they could do is offer me a 10% discount on my next purchase, based on my experience I said that I will not go with them for future needs and they said they would have the owner call me, it's been several weeks and I never heard back. The girls in the office were great but I can't say the same for the owner very poor customer service.

They took 4.5 hours to complete service. What is the point of me making an appt for 11am when they…read moredid not start working on my car until 2pm?? The technician left glass all over my passenger seat. My passenger actually got cut from the leftover glass. When driving home, I had to get on the highway and the tech also left my hood open. Absolutely ridiculous. $800 later and I will NEVER use safelite or the Janesville location again.

I rarely leave negative reviews, but my experience with Safelite was beyond frustrating from start…read moreto finish. The issues started with scheduling. Appointments were canceled without any communication or courtesy call, and trying to reach someone at the local office was nearly impossible because no one answers the phone. Everything is automated, which would be fine if it actually worked properly. Even the online system was incompetent and repeatedly failed to recognize that my vehicle was not an EV. After finally getting someone out to complete the service, the problems continued. The technician's work was clearly not done correctly, and now I have to bring my car back in for recalibration. To make matters worse, every employee seems to give a different explanation, so there is zero consistency or accountability. I specifically scheduled a Saturday appointment because I work 60 hours a week and cannot easily miss work. Instead, this entire situation has now taken over my Monday as well because of Safelite's mistakes and lack of communication. The complete lack of organization, communication, and competence throughout this process has been unbelievable. Safelite seriously needs to get it together.

The owner does the work and makes sure you are satisfied completely before leaving. Reasonably…read morepriced. Great service. Highly recommend!

Good tint job on my 2021 Accord. Recommend for sure. Fair price most definitely compared to other…read moreshops. Guy was cool as well.

I've known the crew at Wrap Lab LLC for a while now, and they've become my go-to team for all my…read morecars. As both a friend and longtime customer, I can honestly say they treat everyone like family and put their heart into every project. I've brought multiple vehicles to them and they absolutely crush it every time. My cars come out looking next level. There's a reason I keep coming back and send all my friends their way. These guys aren't just skilled, they're passionate about what they do and it shows in their work.

I had the chrome of my vehicle wrapped black. I was working so my husband drove it there, waited…read morethere and drove home (we live about an hour away). The wait was fine. The price was good and the work is holding up. The owner is nice and very responsive. My husband took his vehicle there too and any future vehicles will be taken there.