Dear Walmart on Osgood, I'm writing to both apologize as well as share my experience. I first off want to say, I'm really sorry for getting frustrated while checking out for my oil change. There was miscommunication and my emotions got the best of me. The person who gave me to invoice for my car from the beginning was really kind, and I didn't treat him with the respect he deserved by the time I had left. When checking out, another guy who I don't know his name tolls me I chose the wrong oil for my car and that I should have chosen synthetic. I had told the original person who helped me I wanted to regular oil for my car, a Toyota Yaris. So he did that. But because of this other guy who was around the counter when I checked out, he seemed like was just trying to talk down to me and blame me for "choosing the wrong oil" and accusing me of making a poor choice. This led me to ask if the wrong oil was put in my car. The original guy who helped me (again so nice) said that it was fine, but it prompted me to be concerned about whether my oil in my car was correct or if I just put in the wrong oil. Jedi the manager came over to talk, he seemed calm and nice. But because I was already anxious and concerned if I put in the correct oil or not, I came off unkind. All that to say, I'm sorry Walmart workers and auto care. Overall I had a good experience , the only reason I'm giving a 4 star is because that random auto guy that works there that told me as if I should be ashamed that I chose the wrong oil, and escalated a situation that was necessary. Again, sorry to Jedi and the original guy who checked me out. read more

I am never going to this location again. I went today for an oil change and waited 2.5 hours there just for them to tell me that they cancelled my appointment. They tried to tell me there is ZERO oil left in my car and that's why they couldn't do it, because they don't want to be liable for my car if they damage the engine. They told me I'd have to put some oil in myself and then go back to them to do it. First off, I do not have ZERO oil left, there is still some left in there and my light did not come on so it was fine. Second off, I don't know how the hell to put oil in my car and that's why I went to them for an oil change....Third off, they didn't even call or text me that it was cancelled and when I brought this up, they kept saying they texted me and I showed them the text and it's clearly not there. They tried to make excuses and would not take accountability and then just walked away from me when I was telling them they should have called me about this instead of having me wait there for 2.5 hours for nothing. It was ridiculous and the customer service was shit. I have been going to this location for oil changes for years and never ran into any issues until today, but I will never be going back here ever again. I am adding more to my review because the store just called me to tell me that I owe them payment because they changed my oil for me. NO THEY DIDN'T. They refused to and that is why they gave me my keys and I went to another shop. They did not change my oil and are demanding payment from it. I am in such disbelief at this. They need to get their facts straight, they don't know what the hell they're talking about. I cannot believe they are trying to get money from me when they did not do any work on my car. I am in such disbelief with this whole situation. read more

On the map it shows that they close at 11pm, I went there 10 minutes earlier, they closed the door 10 minutes earlier

Excellent experience. I had ordered tires from Walmart.com and had it delivered at the osgood store at Fremont. The staff was very friendly and the tire replacement was done in time. I had the TPMS light showing up and I had asked to replace all 4. The technicians debugged the issue and let me know that a replacement is not required, they fixed the TPMS on the car and reset the error code. Overall great experience and I highly recommend this location for anyone needing vehicle service or tire replacements. read more

I want to give 0 stars!! Horrible The phone system is terrible when calling it goes directly to pharmacy and I am pressing the correct button for the tire dept. then when pressing 0 for operator it takes you back to the pharmacy. Why it's the line's working properly, get you IT dept in this issue. I even tried connecting to HR to transfer me and NO assistance at all. WALMART DO BETTER! read more

I wouldn't recommend going here. They're not opened during the hours of operations that are listed. We were a few minutes late for our appointment and they were already done cleaning/putting stuff away and turned us away. It was suppose to be opened 2 hours more but for some reason they closed. We were late so fine, but we tried to call to reschedule or get the tires to be sent somewhere else but we couldn't get anyone on the phone and we tried multiple times throughout the week. read more

The bad reviews on here are misleading. Other than the challenge of getting ahold of the office, but that is a typical problem for any Walmart, once I arrived, I received nothing but the kindest service. This was true from the older lady who worked the front desk, and the gentleman who worked on the car. the service they provided was relatively quick, and at a price point that beat everyone else out in the area by about 25%. So if you can handle the challenges of shopping at Walmart, this would be the place to have your oil changed or tires rotated. As I did. read more

Lots of items are marked a different price than what you pay at the register. Online prices way different than store price! Customer service very low . No manger on duty if any issues with the item check or pricing. Poor item options read more

Sept 14, 2022 10:49am. There are 2 doors in the front of the auto center open. The entry drive way is completely blocked with flagged rope and cones. No one is in the inside. No one is answering their listed phone. I literally came here from getting my SUV jumped to purchase and have a new battery installed. I am now currently waiting for Roadside Assistance to jump me again so I can go to a more reliable battery location. I'm watching customers park and walk right back out due to ZERO CUSTOMER SERVICE AVAILABLE. I feel helpless sitting here and in shock Walmart calls to h in s an Auto Center read more

Had to stop by here after getting a flat on the freeway. This is one of the only shops I coukd find open on a Sunday. The prices were good so that was also a plus. The clerks don't provide a tentative wait time which is beyond frustrating.. most people want to know of their services will be one hour or four so they can plan their days. read more

They have to fire the old asian guy immediately super rude to everyone keeps sending everyone over at the pickup section for tire replacement like what?? You gotta do better that that, he is loud for no reason racist i mean i go on and on read more

I been to Walmart auto care center in Fremont to install tires for my two cars , they have great value and the staffed is very respectful. I will be back . read more

I would come here for years 2-3 times a month as I bring all my drivers cars here for oil changes. There's this new guy working there, older Asian guy I didn't catch his name, doesn't know how to talk to customers. Says you must have an appointment and that walk-ins aren't accepted- He is a lying coward, says that that's been the case since September. But that's a lie, I've brought a car this month for an oil change with no appointment. And I've came here 2x a month in the last year for my driver's cars, all without an appointment. If you're busy and have too many cars ahead me and can't do an oil change for my car, just say so like usual. But don't be lie and say that no walk-ins and then lie again and say that that's been the case since September. read more

Changed the oil of the car that came in after me, then mine. Told me "we only have one guy so he has to do two cars at once". Then tell me that from the start! I don't want to wait for someone else's car and mine, what a waste of my time. So glad there are lots of shops around that will do a better job, including customer read more

Walmart Auto Care Centers - Under other car - Tires Near Me - Fremont, California

"Extremely disappointed with the recent changes at this place . The new manager has instituted a no walk-in policy, insisting on appointments only. When questioned, the manager falsely claimed this has been the policy since September, despite my regular visits without appointments for years. This lack of transparency and sudden change in customer service is disheartening." I will never be returning here and will tell everyone I know family friends , Christian and Muslim and the Hispanic community PLEASE BE AWARE !!! read more

Honestly the actual service to my car was not bad. Got 4 replaced there and the employees who worked on the car were pretty nice. The reason for the 1 star review is the terrible customer service by the old lady at the desk. Her name was Linda. Extremely rude right off the bat for no reason. Her tone of voice felt really disrespectful. I understand you may not like your job but that doesn't give you a reason to lash out at customers and give them an attitude. I also noticed she was pretty rude to the mechanics as well, ordering them to do this do that in a very dictator-like fashion. When ringing me up, she asked if I wanted to insure my tires for $10 each. I kindly said no I don't need it. She immediately scoffed at me and laughed saying, "are you kidding me?!" in a way that made me doubt my decision. But I held my ground and said that I'm ok without insuring the tires (these were off road tires for my vehicle). She replied with "ok that's fine, bc we REALLY don't want to have to insure those tires anyways." Like what?!! I think she was referring to if I would be off roading I'd have a high chance of destroying the tires so it would be a win for them. But regardless, I don't think that's how you talk to a customer? That's just one small instance of how she talked with me but by the end i felt extremely disrespected. Bc of her going to the Walmart auto center left a bad taste in my mouth. Such a shame bc the other employees were so helpful. I just really hope she doesn't continue to treat others like this, and maybe I just caught her on a bad day. read more

Unfortunately only people that had a bad experience take the time to leave reviews. My experience was the opposite of these reviews. I had to get a car battery replaced. After trying for 2 days at the Milpitas Walmart, I was about to give up and go to an expensive place when I decided to try this Walmart in Fremont. This Walmart is relatively new and the auto area is clean and well organized. I lucked out by meeting the Service Manager who name is Jedi. He was amazing, honestly like a real Jedi, he worked his magic and in 15 minutes he had replaced my car battery. He need not have done this - he could have given me the run around like at the other Walmart and made me wait for hours. But he was kind enough to listen to me, recommend a battery and politely and patiently replace the battery. I highly recommend this Walmart and the service manager, Jedi. read more

Well, the hours online says 7am -7pm Monday thru Sunday and when we get here there's a sign saying 8am-6pm "appointments only" so we waited outside hoping to book an appointment and yet no one answers the phone, their service doors aren't open and it's past 8am. It's an inconvenience for people like us think their open according to online posts and coming here and their still not open. Fix your online post! Inform your customers! Your only ruining the Walmarts reputation even more. read more

They did an excellent 45 minute oil change on my car at 7:30am to 8:15am on Sunday July 8, 2018. Professionalism, patience and courtesy we're job one. The guys were top notch as they performed their tasks of duty with excellence. Bring your vehicle for service interval today! Thank you, Service Guys of Walmart ((( AWESOME ))) read more

Well if you can say one thing, based on these reviews, it's that they are consistent...ly bad! My son was out of town and asked me to get the slow leaking tire on his vehicle fixed. I took a chance going there because it was already 5:30pm and most places were already closed or getting ready to close. I arrived at the Walmart and drove to the tire center at the side of the building. There was no signage indicating where to park the car, so I pulled up at the entrance of their lube bay and got out of my car. The tech in the shop tells me they can't change the oil because they don't have a filter for the car (VW GTI.) I tell him that I also needed to get the tire repaired and he points in the general direction of the tire and wheel service bays and says "park over there and go inside to get a work order." I move the car and get out a second time. Now a second tech tells me I can't park in front of the service bay and I need to move my car to the parking lot. I'm already bothered by this as there were ZERO cars either in the service areas or in the parking lot waiting for service. I tell the tech there is no way to know that because of the lack of signage anywhere. But I get in the car and move it again to the empty parking lot. As I'm walking toward the building, I hear the two technicians talking about how I had parked my car in "the wrong spot" and my comments about the lack of signs. I walk past them and into their customer service area just inside the building. The service counter is empty. Two employees -- one in street clothes, the other in the service tech uniform -- are off to the side chatting next to some boxes. I'm the only customer in the section, but their conversation continued without any acknowledgment of my existence. So I pulled out my phone and did a search for another tire shop that was open past 6pm. I glanced over again and still nothing from either of the two. I head towards the door to make my way out, but the door was locked. I tried a couple of times more and finally here someone in the back say "he has to unlock from here." No other comment was made. No "Welcome...how can I help you?..." So I left Low prices mean nothing if you're customer service is non-existent. Don't waste your time or money here. I'd be willing to bet that the lack of effort that they put into their customer service is a key indicator of the quality of their work. read more

Terrible service! The guy working the register was a real jerk. I brought my own tires in to replace my old ones- Walmart allows that for an additional $10 fee per tire! As soon as I walked in and said I need to replace my four tires the guy working the register/computer was eager to sell me tires. When I told him I have my own tires he flipped a switch. Immediately told me its going to be $48 per tire and that I should just go somewhere else. I asked how it comes out to $48 per tire when the sign says $18. He replied with because of the walk-in tire fee. I said ok, its $10 for that, how did you come up with $48? He became even more rude and began walking away. I kept explaining that the sign breaks it down to a total of $28 per tire (including walk-in fee) and that I am okay with that. He then said it would be $38 per tire and I said it still doesn't add up. Heck, I then even told him whatever and that $38 is fine, just start the process. He then said he already has to install four other tires for someone else and walked away. The shop was not busy at all. Seriously, this guy was rude. Wish I could give zero stars. And of course, he was wearing his mask on his chin. Disappointed in Walmart. read more

Worst customer service evercame straight from an overnight job to get serviced early and be the first customer in line but when the acc manager Mayank came he didn't even asked who was the first in line I was here 6:10 am just to be exact August 17,2019 Saturday He helped the guy who was behind us first I didn't said anything but when there's another guy he was gonna help before me I told him that we were here first But instead of listening he said that I doesn't really matter coz our service of tire is gonna be done at 9:30 anyway He was so rude he doesn't deserved to be a manager.He wrote us up for the service but got serviced around 8:45,Went to customer service to find an assistant manager even worst coz assistant manager JoJo a lady manager has the same worst customer service she didn't even apologize or even made me feel better read more

I saw they hav a Black Friday deal on tire so I wait for their deal. Unfortunately my tire is flat so I drive to their place to see if I hav chance to get the deal. Their front desk showed up after 15 mins. They blamed my tire too old n they not doing anything. I told them if no deal is fine, at least help me to buy a tire and schedule the fix day. They ask me to do everything online. Walmart is totally suck and I hope they broke in the financial crisis read more

I wish there was zero rating I would give it , took my car there for service , poor customer service and after service the following day it started showing engine light, went back and they said it's not their fault very rudely. Will never again take my car over there. Walmart auto centre 314 federal way the worst read more

I would like to put zero star if I could. That was the worst experience I had ever had. I went there by 11:00 and waited 30 mins to put my car in the service line. The manager Mike told me the estimate waiting time would be 2-3 hours however finally I waited 8.5 hours !!!to get my car served. They spend 8.5hours to install 2 tires for my car!! I felt so bad! Never never never never to trust the Walmart auto!!!!! read more

Im so pissed & apparently theres nothing I can do about it. I ordered 4 tires from walmart .com. The wrong tires were shipped. They did not show the tires to make sure they were correct before installing them. Im screwed because walmart DOES NOT DO RETURNS ON USED TIRES. How god damn shitty is walmart to invent a bs policy to cover their own mistakes. Would like to mention that this is how they treated my wife when she went to walmart to have these installed as a gift from me. They knew these tires were wrong, but they took advantage and shoved her out the door because they are lazy pieces of crap. They are also incompetent idiots as they inflated the tires to 80psi. Thank you walmart for constantly screwing your customers. I hope to see the day when your monopoly is screwed out of existence. Boycott walmart. . read more

I fell into their Black Friday deals for tires. Ordered four tires. Informed me order ready to be picked up, actually only two tires ready. Came and got stuck at the store for four hours. Technician told me the tire valve core got stuck and they couldn't remove ... and the new tires could be leaking and might get a flat tire on the road. Their English is poor and very hard to understand. For $128 saving, they wasted so much of my time and very bad experience as a customer. Such a bad deal and I'm not coming back ever! read more

Extraordinary professional services by Joseph and Gierdy , I went there for non-walmart battery installation , services provided were in-time , professional and complete . Joseph were humble and polite , will surely go back there for any other need in future . read more

Absolutely terrible. This is the 3rd day in a row I've been here trying to get tires put on my car with no luck. I purchased the tires online and got a time window to come in. I understand that often these time windows aren't accurate and people actually working there don't always get informed when appointments are made so I made it a point to call in and ask them if they could get me on and get my tires changed before I picked my girlfriend up for work at 3. The man on the phone said "sure, that shouldn't be a problem, for four tires it takes about an hour and half!" Great, I've worked at a tire shop and that's on the longer side, but they could be training someone new so whatever. I left my house in Oakland and got to the auto care center in Fremont 10 minutes early in case they could get me in earlier by chance. With gas prices what they are right now taking that sort of drive is more than inconvenient, it's expensive. When I arrived I presented the guy with my paperwork and he told me "well there's 4 cars in front of you, I can probably have your car done by 5:30" I told him I had called in and specifically asked if they could get me in and get it done before 3 and that the only reason I came that day was that I was assured that wouldn't be a problem. He smirked at me and said "well I'm not sure who told you that, but they didn't know what they were talking about, sorry, can't help you." That would have been unprofessional enough by itself, but the kicker was that this guy had a unique voice, ya know, like the one on the phone. I said something to the effect of "well then apparently you don't know what you're talking about because you are the person I spoke with" he laughed and walked away. I left and drove back to Oakland. The second try I came in early, I was told on arrival that they were too busy with oil changes to get my car in "for at least 2 hours" and was told "come back tomorrow at 7am, that's when we open, we'll make sure you're the first person in. I showed up today, 7am on the dot and waited by the door. Finally a woman answered and asked me if I was there for an oil change. "Nope, I'm here to get my tires changed. I was told to come back in today to get it done" I said. "Oh, we'll you'll have to wait till the afternoon, our morning tire guy decided to take the day off work." Your tire GUY?! HIRE SOME MORE STAFF. Or does no one want to work for you because you can't pay your employees a living wage while the Walton's live like royalty? The worst part? They make you pay in advance. That means I'm out $400 and can't just go elsewhere for tires because my money is wrapped up with them and a refund can take "5-7 business days." I am absolutely LIVID. This has to be the worst customer service I have received anywhere. read more

Just left the place, less than content. The guy that helped me would've rather me go to a different place than help me in any capacity. He didn't know my issue nor did he really care. At first he just really wanted me to go to another place. After a simple explanation of what I needed for my at and if there was availability tomorrow, he sighed and proceeded to help. I still have yet to receive service but I hope tomorrow's experience goes better read more

First of all, their hours clearly state 7am-7pm. HOWEVER, what they don't tell you is that you're only going to get service when their TECHNICIAN is in, and the technician leaves at 6pm. So their hours are falsely advertised, and their correct hours is 7am-6pm. Everything is first come, first serve -- they don't take appointments and they don't prioritize you even when you order in advance. Picking up your items that you order in advance is difficult too because they make you wait and you don't get priority. They are RUDE-- will not even try to talk to you, just send you away because they don't want to talk to you. Don't bother coming in unless you can be there right at opening, 7am. Honestly not worth it. They just don't care. read more

This place It Is A JOKE! 4-hours waiting and counting.. I did not read the reviews before coming in for new tires! This place really SUCKS!! read more

Please take the reviews about this place seriously as it has worst waiting hours and customer service standards. Took three hours plus to get battery changed, there was no battery testing only replacement. Not only their service is slow but also staff is very unfriendly. Please try some other place. read more

Came in today to have 4 new tires installed. I bought the tires online and wanted them to install. They got it done but I should have known going in that the mundane & infamous Walmart customer service came with the package. This tire & lube center is slow in all aspects. Everyone from the service writer to the tire techs are slow & ineffecient. What that means is that you'll be waiting a while to be logged in for service and even longer for the work to get done. Their prices are cheaper that other popular tire stores, but your time has to be worth something as well. Will not be coming back here in the future. read more

This place is a joke if you want to come here and waste 3 hours or 4 hours out of your day this is the place to be I got here at 2 p.m. manager said come back at 3 I show up at 3 and apparently everybody's at lunch. After everybody comes back from lunch the lady tells me anytime now so I go look in the video game section to waste some time and they still have not started on my car they say the tires are locked up in the trailer and they don't have the keys they need to have a manager open it finally at 5pm I told the guy forget it I've been here 3 hours already it's not worth it I think they are still looking for the mysterious trailer keys if I could give this plate zero Stars I would. horrible service. And on top of that they don't let you park in the lane where it's convenient in case you do need to run back to your car for some papers or whatever. read more

Came in for an oil change, was pretty disappointed. Took about 2 hours for an oil change and they couldnt even figure out how to reset the oil life. I would not recommend or come back here unless you want to spend a ton of time on what should be a 20-30 minute job tops. read more

Horrible service. I wasn't told that a tech guy didn't come in. I was there for over 4 hours just to balance and rotate my tires!! Alvin was nice tho read more

My battery had problem to start the car. I bought my car and requested to change battery there. However, the technician said that it was the problem of my starter and not the battery. And they refused to change the battery for me. I told them the car could start with a jump, and it should not relate to the starter. They still not want to do it and told me to bring my car to the auto repair instead. I took it to a repair shop and they confirmed that it was only the battery problem. After I changed the battery there, and I have no more ignition start problem. read more

Ripped off!!!! I paid for balancing and tire rotation and oil change, they gave me a paper of everything checked out, even marking my fluid's checked and filled. Nope!!!! Nothing filled,my Tire's aren't balanced,I tried taking it back and had the technician Manny lying to me that's how tires are,it's my alignment, I went to Bruce's tires, yuuup!!! Never balanced, going to get my money back, maybe Walmart doesn't pay their technicians good that's why they have such poor service I'm assuming, lesson learned don't go to Walmart for Auto Care. read more

Had a nail in my tire, went there, was told that their tire person will not be there today. We bought the Hazard Tire Insurance ($10) when we had our tires installed there. Not sure why Walmart has this service if it completely useless. The Job Writer (Greg) was very rude, he just mumbling, could not understand what he was talking, when asked him again, he said that he is not going to waste his time to repeat his answer (no answer at all from him). Since can not get Walmart to remove the nail, tried to pull car out, another Walmart tire guy yelled at me for no reason.... read more