Bought new Firestone tires from Walmart had them balanced and mounted. Tires are great service terrible my TPMS no longer works so I took it back for them to fix. All three tried to reset it and failed... There reply all four of the censor batteries in each tire must have gone dead at the same time. These service people seem to be failed mechanics. They cause a problem and have no idea how to fix it. read more

Very unprofessional staff, they can close the shop whenever they want and can cancel your service.

Buyers beware. The worst auto experience ever. I do not recommend taking your vehicle here nor do I recommend shopping here. For starters I had to visit this location on 5 different occasions to fix my issue. The technician lied and broke a part on my car. Which I had to take to dealer to get repaired. I must admit they tried to fix it 3 different times which I had to take off from work an entire day but there services are not it. Although there tires beat any other shop I would recommend doing your services else where. Not to mention the store in a whole, they had molding and expired Turkey hot dogs on the shelf. This experience made me stop going to Walmart all together. Please avoid this store. However, the manager and leas technician were very help and did what they could to make the situation right therefore I gave them 2 stars. read more

I came in for an oil change and a tire rotation. 3 hours later they called me saying my car didn't work and that they cancelled the service. told me i had 20 minutes to come get my car. i lyfted all the way back just to find my car working perfectly fine and they still would not service it. any they acted like i inconvenienced them. DO NOT GO HERE!!! read more

I guess when you think of Walmart customer service doesn't really pop up in your head. Going into this I had super low expectations, I just knew I needed new tires for a reasonable price. I didn't know what else I'd experience, but just kind of being ready for all possibilities... Now that I'm expecting the worst, I pull in an find an associate who I believe was name John. Super nice guy. Immediately made a good impression. Asked me what I needed so I gave him the rundown: new tires (4), wipers, and an oil change. Said it would definitely be over an hour. I could wait in their waiting area or they'd call me. The bad part of the waiting game is that the waiting area looks more like a holding area in a county jail. Yes it has a tv and what looked like a broken coffee pot with a few chairs in the room. It's nothing pretty. You can also walk around the Walmart which is convenient. You can leave, but there isn't much in terms of things to do in that area; a few shopping places, but nothing that you'd spend a lot of time at. I waited around two hours for everything. I heard an associate tell people that 40 minutes for an oil change was a great wait and usually it's usually three hours. So waiting two for everything I had gotten done didn't seem so bad. What do you do in a Walmart for three hours is beyond me. I saw that my car was just sitting there. I waited may five or ten minutes to see if maybe they were still working on something that I didn't know. Finally when my patience got the best of me I went to go ask. As soon as I did they called me. I paid $510 for everything. My budget was $500 so I was happy with my day. I got everything I needed in one sitting. The place isn't as bad as it seems. Yes it's Walmart, yea you'll have to wait in a dumpy area, and again, it's Walmart, but it's ok. If you're looking for luxury and quick service this is not your place. read more

I placed an order two weeks ago for four new tires and scheduled install for Friday 6 PM I show up at 5:55 the girl immediately asks me what are you here for and I said a 6 o'clock appointment and she said nope not going to happen.. what what kind of answer is that she then proceeds to turn around walk into the mechanics area comes back out and says he will reschedule you she clocks out rudely leaves ignores me as I try to get her attention and then I am left standing there until 615 with no one coming out to help me reschedule I immediately went online and canceled my order and then I needed to walk through the hazardous auto Center sense besides ignoring me they locked me into the auto care center which mind you does not close until seven. Embarrassment would be an understatement I will never try buying tires or getting an install or anything that entails any customer service... read more

DO NOT GO TO WALMART FOR ANY AUTO SERVICES!!! Not even for the simplest thing. Recently, while preparing to travel, I stopped in a Walmart in Lauderdale Lakes, Florida to replace my battery, and get a tire rotation. After leaving the shop I began noticing the steering was off. The steering wheel is tilted a lot while driving straight, it has trouble staying in the lane, and at every turn the VSA light keeps coming on, it goes into limp mode, and a metal grinding sound can be heard. It's undrivable in this condition. On top of this, the battery was replaced for a crank fail issue, but after the replacement, it now has even more issues starting. Also since all of this started, less than 3 weeks ago, the vehicle also began overheating, which has lead to leaks, and a possible blown head gasket. I'm not sure if that's related, or just a coincidence. However, I do, solely hold Walmart responsible for all the tire/steering issues, and possible battery connection issues. Now this wouldn't be the problem that it's become if anyone would even respond to my calls. I called the auto department of that store repeatedly, no answer. Called the actual store repeatedly, no answer. Called another nearby store, no answer. Proceeded to call the Walmart Customer Care line. First I'm told they will escalate the issue to the store manager, and I have to wait up to 72 hours for a call back. I repeatedly stress that I'm in an urgent, emergency situation, and I have a deadline for my travel. I don't live in Florida, and can't just wait around for people to call me back. 3 days pass, no call back. I call Customer Care again. This time they tell me there's a note in my file stating that the manager of the store called me and apologized. Never happened!! My phone logs all calls, including missed calls. There wasn't even an attempt. Now they're just flat out lying?? So she then says she'll escalate the call to the "market manager", as this is the next level, and I again have to wait 72 hours. I called a 3rd time, made a lot of demands, very seriously stressed the nature off my situation, and was still told the only thing I can do is wait. So now, 3 weeks into this, and I'm still stuck in Florida, with an undrivable vehicle, and I'm supposed to be clear across the country in 6 days, but not one person at Walmart can help me, or even be bothered to call me back. Btw, still not a single phone call from anyone. Customer Care? More like Customer DON'T care!! No matter how much time, hassle, or money you think you're saving by going there, you'll pay for it in the long run, one way or another. Just don't. read more

I have returned on January 16, 2018 with another completely different set of tires for my other vehicle that I ordered online from Walmart.com. The tires were delivered directly to this location and waiting for me, what convenience!!! Once again fast excellent service, I cannot complain at all. The tire staff definitely goes above and beyond. I have had very good luck here you can to! read more

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Very slow response time. Didnt have any of the necessary supplies required to do the job. Paid extra extra for what normally comes with at other walmarts. Front counter is rude and condescending. Dept is very understaffed. Explained to front desk to just check my record considering i use walmart almost exclusively, was forced back into the rain to move vehicle forward for tag number I previously gave her verbally. Wont use them again. read more

This place is definitely not worth the extreme amount of time you will spend here. There is an open lobby that has one bench for seating and one attendant, even if the lobby is (as it was when I was here) is full of people waiting to be checked in for their auto care. The attendant was slow, rude, and mumbled. Despite a forming line, they take whoever decides they're going to push in front and yell, despite the people who have been waiting for over thirty minutes for service. The attendant asks you what you would like about three different times and then clarifies it another six - without a hint of professionalism or even common manners. The list of services they offer aside from oil changes is hidden in the back, behind one stack of an infinite set of tattered, used boxes so that you can't see what they actually DO here besides oil and lube. I will not be returning, and I would suggest that no on attempts to come here. read more

Stood in line for 20+ minutes no associate in sight. Finally someone peeked through the window to see if anyone was there. I went to get two tires replaced, which they had on their website listed. The associate tells me that those are only able to be bought online and shipped. They don't carry them. Why have a website showing what you have in stock if you don't even carry them ? read more