We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I had high hopes, but the communication was just too consistently negligent. I took my car in on a…read moreThursday because the check engine light came on, and they said they'd get to it first thing Friday morning. I called Friday for an update, and he said I was next in line and to not call back as he would call me as soon as the diagnostic was done. I stressed that I needed my car that day as I know they're closed on the weekend. He never called that Friday, so I left a voicemail to call me ASAP because I needed my car for the weekend. When they opened again Monday, the morning came and went with still no call, so I dropped in. He said he never got my voicemail nor recalls talking on the phone, yet miraculously had an update on my car -- to which I wasn't notified until this drop-in. He proceeded to tell me my coolant pump was leaking and it was entirely empty of coolant when they checked it, so they ordered a new pump. After taking yet another lyft home, I received and read through the mechanic's inspection which said there were NO leaks and the coolant was at a good level. I called back asking for clarity, to which the guy backpedaled on what he said as I gradually corrected him against what was said in the mechanic's notes. He finally admitted he never read the notes. I just wasted a lot of time and Lyft rides due to the bad communication, so I urge people to read the inspection and repeatedly call/drop in if you insist on using this auto shop.

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!

I experienced excellent service and communication working with Mike! It was clear he was committed…read moreto getting to the root of the issue with my vehicle and did not want to take any unnecessary expensive steps to fix the issue. As a woman I felt only respect and professionalism from him which is more than I can say about many other experiences I've had at other auto shops. I will return here for future service.

The gentleman that spoke to me about my car was professional but the owner Primm was not…read more I visited Primm's Auto for just a simple diagnostic - but left with more than what I asked. My car, that I have had for a year to 14-months was making a rattling sound - that's it nothing more or nothing less. My late father was a mechanic so I do keep up with maintenance on my vehicle. Due to me not having a ride I had to sit in the establishment to wait for my service to be completed and as I waited I witnessed the owner conversing with his employees about the customers. I'm assuming these were regulars because of how comfortable with each other saying certain things but as soon as they left he made the statement "That's why I do not like black people" and Primm is an African American man. I should have known then that this business looks as people as just a source of income (mainly elderly people or women he assumes has no automotive sense) After getting told the results of my diagnostic I was quoted with a job to fix it of $1300 to fix a water pump and timing belt so roughly $1100 in labor for a part that costs no more than $200. After I declined due to the (what I believe) unjust price I paid $108 for my diagnostic and was given my car back. I am writing this review in my car that just received back and my vehicle is somehow low on oil (never had any leakage whatsoever). My cars RPM is jumping to 4, idling heavy, and I cannot accelerate and the response I was given was that my car's performance just so happened to decrease after letting them look at it and as they told me before to get it fixed or my cars engine will fail soon. If you are a native of Nashville - this business is the Car Concepts of automotive repair/service. If you aren't do not go unless you are friends/family of the workers or else you will be spending thousands or getting a new vehicle all together. Happy holidays

DO NOT TAKE YOUR CAR HERE. THEY DONT CONTACT CUSTOMERS TO MAKE THINGS RIGHT EITHER AFTER THEY WRONG…read moreYOU. I took my car here 8 months ago when my car wouldn't start. Looking back my first thought should've been to change the battery first. However the mechanic spot said the battery was fine and assured me it was the gas pump even though they checked the gas pump months prior and got a piece replaced then. They finished servicing my car then gave it back. A week after my car stopped again. Got a locksmith to jumpstart it then got a new battery and the car finally started running. Fast forward to now I've been driving a lot and realizing the same symptoms as before when I took my car there are starting to occur again showing that I need a new battery such as, faulty gas reading, not reading key fob, etc. Im sure the car will stop running if I don't change the battery soon. These were the reason the Mechanic Spot decided to change my gas pump instead of telling me to get a new battery. They pretty much extorted me out of 1000 dollars on parts my car didn't need, it just needed a new battery. They lied about car repairs that I didn't need and didn't solve the actual problem. Then held my car, giving me the wrong time for final pickup causing me to miss work and money I needed at the time. I tell this story to say this. THE REPAIR SHOP ON DICKERSON ROAD THAT GOES BY "THE MECHANIC SPOT" IS THE WORST PLACE POSSIBLE TO TAKE YOUR CAR TO. UNEQUIVOCALLY. TRUST ME.

Crooks. They told me I needed a $3,800 rebuilt engine. They even showed me bogus compression…read morereadings. Luckily, I did my own compression readings before approving the work. It turns out all my car needed was a $30 coil pack. That was about 5 years ago and my car still runs great. Just a couple months later, there was another incident. I was willing to give them the benefit of the doubt from the last bad encounter and say they made an honest mistake. But the next visit confirmed that they are definitely out to screw their customers. My other car needed a control arm and their quote was unbelievably expensive. I told him there was no way I was paying that amount for a control arm. He then wanted me to pay his exorbitant labor cost after giving me a ridiculous quote. I'd urge everyone to stay away from this place.

I had a nail in my tire and they fixed it quickly with no appointment for a fair price. It was my…read moresecond time here and I highly recommend them.

This was the third spot I tried on a holiday weekend. I'm glad he was open! Super fast service. He…read moretreated me fairly. Good price.

I'm not one to give chain auto service joints great reviews, but this Jiffy Lube is always on…read morepoint. They don't try to sell you products and services you don't need but alert you to things that actually matter (like the time my left front strut was completely worn out). The prices are reasonable (there's always a groupon) and they'll spend the extra time to do simple little fixes (like fixing my hood latch, rigging my license plate light so it works again) as part of the general service. Add to that very courteous staff and quick in and out time and it's a winner.

The prices went up. Online it says $89-$129 for full synthetic. Not true. Starting price is $129,…read morethat's fine, but update your website for false advertisement. They charge $32.99 for an air filter that not only costs $12.99 at Autoparts (see pic) but this filter is something held in with a latch. A five year old could do it. Dude tried to act like he did me a favor for only charging me $17.99 Then, for every extra half a quart oil, they deceptively not tell you and charge you another $7.50 a half!, when an entire quart of oil when an entire container is $8.48 (see pic). Jiffy line and Penzzoil y'all are greedy as all else and no longer competitive or for the hard working class.

Pre-lockdown experience…read more 4.5 I was one of those guys who went to the dealer to get my car serviced. I know. I know. But it's such a pain in the butt to find a reliable mechanic/shop that I thought if I just took my car back to where I got it, I could, at least, rely upon good service and decent prices. Well, after months (really) of trying to get an appointment, I lost the interest of going back to where the fun started. But this meant that I needed to find a mechanic/shop I knew nothing about. I searched the interwebs and, controlling for my location, came upon Gateway. The feedback was good and my situation was not so good (dead original battery, needed an oil change, needed to check road readiness) so after getting my car jumped (that's how long I went back and forth with the dealer), I made my way to Dickerson and the fellas at Gateway. First thing I noticed: it's clean. Second thing: it's spacious. By the time I talked to the guys behind the counter and discovered they were nice, I was all in. I'd called ahead for an appointment but those things are relative in the world of automobiles. I will say that they attempted to honor my time as much as they could. After a reasonable (if not enjoyable; not their fault. I don't like waiting) wait and very reasonable prices, my car was ready to face the mean streets of Nashville and the accompanying interstates. Car stuff is stressful. Take as much of the unpleasantness out of it as you can by finding a good, honest shop for your road steady. I've been back to Gateway and was happy to see that my first experience wasn't a fluke. I'm due for a return visit but given how little I've driven my car in 2020 and my general aversion to being around other humans right now... I'm going to push my luck. But when the shot clock runs out, I know where I'm going.

The staff is great and the service here is consistently awesome. I have a company car and found…read morethem through my enterprise app. I moved to Nashville from LA about a year ago and (I'm embarrassed to admit) my dad and brothers have always taken care of my car maintenance until I moved. They always tell me how long it will take, prices are fair and the lobby is big and clean, they have a TV and snacks and allow dogs to wait with you. I used to live just a few minutes down the street but even after moving to a new neighborhood about 20 min away I still make the drive here because I trust their service.

Completely appalled by the manipulation (and outright lies) that I experienced at this location!!…read more As a 26-year-old woman, I strongly believe my lack of automotive knowledge was taken advantage of. I came in for a routine oil change and by the end of my visit was handed a repair estimate for over $3,000 and told my vehicle was unsafe to drive unless I approved the work. According to Firestone, I urgently needed new tires, rear brakes and rotors, suspension work (including replacement bushings, link joints, ball pins) and repairs for a leaking water pump. I was made to feel like driving my car without authorizing these repairs would be irresponsible. Fortunately, I trusted my instincts and got a second opinion. The second mechanic measured every tire in front of me, measured my brake pads, inspected the vehicle thoroughly, and explained every finding. ALL FOUR of my tires were safely in the green. My front and rear brakes measured 8mm and 6mm respectively, with plenty of life remaining (!!). There was no water pump leak, or issues with my suspension. The catastrophic picture Firestone painted simply did not match the condition of my car. I cannot speak to why there was such a dramatic difference between the two inspections. What I can say is that one shop tried to sell me more than $3,200 in "urgent" repairs, while another walked me through my vehicle and determined that those major repairs were not necessary. If I had trusted Firestone without question, I would have been out thousands of dollars. If you don't know much about cars, please get a second opinion before authorizing expensive work here. It may save you a tremendous amount of money. Disgusting behavior for a business!!

What could have been a terrible trip, was saved by Firestone. I was able to bring in my car,…read morewithout an appointment. They checked it over, told me what was wrong, ordered the part, and fixed it in about 2 hours. They were friendly and kept me in the loop throughout the time I was there. Highly recommended!!!