Great service and great work. Been coming here for years even when they were at Sheridan and the…read morebolavard

First let me say, I have been coming to the Amherst location for many years. I have had a lot of…read morework done with you and never had a problem. I have noticed for about a week the battery light is on (very Faint) in the morning. So, I stopped by on Saturday morning to have it checked. AS my battery is about 5 yrs old. I did not make an appt because I only wanted it checked. I was willing to wait my turn. The man at the counter told me they ONLY Check batteries with a appt. Because they have to go outside with a "handheld" machine and that takes time because they have to go outside and they were very busy. Again, I was willing to wait my turn. I looked around No one in the waiting room, one other person at the counter. I understand they want appts made, but really.....how long would it have taken?

Waited an hour to get a tail light fixed , only to have the employee tell me that no light was out…read more Even though I could clearly see it was! Having it fixed at another dealership now. Waste of time!

Went for an oil change and to plug a tire. The waiting room is disgusting. Food and trash…read morescattered all over the place. When the car was done I was not told if they found the tire issue, as there was no staff at the counter. Frustrating experience and they have lost my business. In addition, the cost was more than if I went to the dealership.

After spending way longer than I should have driving around without a spare tire, I decided it was…read morefinally time to buy a wheel, and looked around for a good place to get a tire. After a quick search I stumbled across premier car care. They had great reviews so I figured I'd give them a try. I stopped in without prior notice that morning, and was helped at the counter right away. They were able to order the tire I needed with same-day service. They didn't try to con or upsell anything, just asked me what I needed and what I planned to use it for. They found me a good deal, with the tire + mounting + tax coming in at about $165. I was able to pick it up same day. Overall this was an excellent experience. Highly recommended them.

Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

i use these. guys all the time for all my vehicles. from inspections to tires and everything in…read morebetween. great service and fair prices.

Shocks were replace, fast quick quote, appointment, service. Price was reasonable have them…read morebusiness with this company before and will continue to do so punctual and on time.

Had 4 tires replaced. Service was quick but they rummaged through my glove compartment throwing…read moreeverything on the floor of my passenger side. Completely unacceptable and will never recommend this place to others.

I always come here when my tires are low, and they fill them with air and don't charge for the…read moreservice. I was here last week for an oil change and tire rotation. I had an appointment and I was in right away, and the service was performed while I waited. They have a pop machine, and free coffee and water. The waiting area is large, clean, and comfortable.

Recently needed a tow when I was stuck in the snow. They were friendly and fast! Thanks again!read more

My daughter bought a car and before we got it home it filled up with a noxious smell. She was…read moreafraid to drive it further. Ryan from Bellreng's came to take the car back to the dealership. He started the car and indicated the smell was coming from the EV battery. He also showed on the dash that the charge was very low. He was very polite and gave me advice on a dealership that is very experienced when working on EVs in case our dealership claims nothing is wrong. I appreciate his professionalism and courtesy.

Went here to do my inspection and they were wonderful. It was the end of the month and I arrived at…read more4:30 (they close at 5pm). They squeezed me in and it was effortless and flawless. The inspector helped himself to one of my zebra cakes I left in the passenger seat but it was the least I could do given that they squeezed me in. Definitely come here if you need a last minute inspection!

These guys are great. Super chill, affordable, and quick. Stopped here on my way to work for a tire…read morechange. Easiest auto shop visit I've experienced.

I wish I could give a 0 star review!!…read more I recently visited Mavis after moving to a new area, needing a simple tire patch due to a nail. I was told the tire couldn't be repaired because the damage was "too close to the sidewall" and that I needed to replace all four tires. While I understand safety concerns, the situation felt more like a sales tactic than genuine service. Frustrated, I drove over an hour back to my trusted mechanic in my old town. He patched the tire in minutes--at no cost--and confirmed it was a straightforward, safe fix. Unfortunately, my experience at Mavis felt like a waste of time and an attempt at an unnecessary upsell. I would not recommend them, especially to women--it's clear they rely on customers not questioning their recommendations. Always get a second opinion.

Buy 4 tires for my tahoe, rated for 75000 miles in Dec 2023 want quality, instead got garbage. Did…read moreeverything they suggested included their warranty. Instead of feeling comfortable put less then 40000 miles on them and needed new tires. When in shop could not find my account, so went somewhere else to get tires. Within a week found original paperwork and absolute refuse to do anything. Claim abuse of drivervalue .