I can't say enough great things about TCT! I tried four different times to get in (my schedule is…read moreabsolutely bonkers), and their customer rep went above and beyond--he actually told me to come in before they even opened so he could help me out. He understood how tough my work travel made scheduling. And would you believe it... just three days later I had a second tire that needed attention. I showed up right at opening again, and all we could do was laugh about my ridiculous luck. They're busy because they're the best. Be patient, plan ahead, and you'll get great service every time.

I had a great experience with TCT. My trucks front tires kept deflating. I went to the shop on a…read moreSaturday afternoon and was greeted by a friendly knowledgeable woman. She let me know what the issue could be and the staff addressed my issue immediately. The service was no charge but they asked that I tip the tech who helped. I also wanted to share how clean the wait area, the office and the restroom was.

I would give 0 stars if I could. I will never go back to Dunn Tire…read more Every time I've been there, I've felt like they're trying to sell me things I don't actually need. I really hope it's not because I'm a woman, but that's honestly how it has felt. I recently went back only because I had originally bought my tires there. One tire had a slow air leak, and I figured it would be the easiest and cheapest place to have it fixed. Instead, I was told they couldn't even "touch" the tire because it had to be replaced--and then they told me all four tires needed to be replaced. I specifically asked them to only look at the one tire because I didn't want them trying to upsell me, but that's exactly what happened. After I got very frustrated and spoke with the manager, they suddenly agreed that only the one tire needed to be replaced. This isn't the first time I've had this experience. On three separate visits for tire-related issues, they also told me I needed new brakes. Each time, I got a second opinion, and every single time I was told my brakes were completely fine. At this point, I have no trust in this business. It feels like making money comes before being honest with customers. I won't be back, and I wouldn't recommend them to anyone looking for trustworthy service.

First let me say, I have been coming to the Amherst location for many years. I have had a lot of…read morework done with you and never had a problem. I have noticed for about a week the battery light is on (very Faint) in the morning. So, I stopped by on Saturday morning to have it checked. AS my battery is about 5 yrs old. I did not make an appt because I only wanted it checked. I was willing to wait my turn. The man at the counter told me they ONLY Check batteries with a appt. Because they have to go outside with a "handheld" machine and that takes time because they have to go outside and they were very busy. Again, I was willing to wait my turn. I looked around No one in the waiting room, one other person at the counter. I understand they want appts made, but really.....how long would it have taken?

Went for an oil change and to plug a tire. The waiting room is disgusting. Food and trash…read morescattered all over the place. When the car was done I was not told if they found the tire issue, as there was no staff at the counter. Frustrating experience and they have lost my business. In addition, the cost was more than if I went to the dealership.

Waited an hour to get a tail light fixed , only to have the employee tell me that no light was out…read more Even though I could clearly see it was! Having it fixed at another dealership now. Waste of time!

I had to have a lot of work done on my 2004 Lexus ES 330. Needed a new gas tank, straps, wheel…read morebearing, and back brakes. Premier did an awesome job on all of this and did everything in just a day and a half! Also, they saw a problem with my exhaust and fixed it for free. I really like this shop. They are highly professional and get their work done quickly. The price was very fair and they even fixed a problem for free. Everett and his staff are a great group of mechanics. I highly recommend this shop.

Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

Thank You once again Eric! You are the best.... Our goto GUY…read more when ever we need tires or alignment. Your shop is always able to get us in and out with GREAT CUSTOMER SERVICE. I highly recommend their services Eric is a hands on owner that will leave you satisfied every time.., Tanya & Thomas Majewski

i use these. guys all the time for all my vehicles. from inspections to tires and everything in…read morebetween. great service and fair prices.

Had 4 tires replaced. Service was quick but they rummaged through my glove compartment throwing…read moreeverything on the floor of my passenger side. Completely unacceptable and will never recommend this place to others.

I always come here when my tires are low, and they fill them with air and don't charge for the…read moreservice. I was here last week for an oil change and tire rotation. I had an appointment and I was in right away, and the service was performed while I waited. They have a pop machine, and free coffee and water. The waiting area is large, clean, and comfortable.

Honest mechanics super friendly guys Did I say honest mechanics. Had trouble with my front axle…read moreand these guys kept the car and inspected it from front to back. Told me what the problem was and never charged me. Now who does that.

Recently needed a tow when I was stuck in the snow. They were friendly and fast! Thanks again!read more

Went here to do my inspection and they were wonderful. It was the end of the month and I arrived at…read more4:30 (they close at 5pm). They squeezed me in and it was effortless and flawless. The inspector helped himself to one of my zebra cakes I left in the passenger seat but it was the least I could do given that they squeezed me in. Definitely come here if you need a last minute inspection!

These guys are great. Super chill, affordable, and quick. Stopped here on my way to work for a tire…read morechange. Easiest auto shop visit I've experienced.

I wish I could give a 0 star review!!…read more I recently visited Mavis after moving to a new area, needing a simple tire patch due to a nail. I was told the tire couldn't be repaired because the damage was "too close to the sidewall" and that I needed to replace all four tires. While I understand safety concerns, the situation felt more like a sales tactic than genuine service. Frustrated, I drove over an hour back to my trusted mechanic in my old town. He patched the tire in minutes--at no cost--and confirmed it was a straightforward, safe fix. Unfortunately, my experience at Mavis felt like a waste of time and an attempt at an unnecessary upsell. I would not recommend them, especially to women--it's clear they rely on customers not questioning their recommendations. Always get a second opinion.

Buy 4 tires for my tahoe, rated for 75000 miles in Dec 2023 want quality, instead got garbage. Did…read moreeverything they suggested included their warranty. Instead of feeling comfortable put less then 40000 miles on them and needed new tires. When in shop could not find my account, so went somewhere else to get tires. Within a week found original paperwork and absolute refuse to do anything. Claim abuse of drivervalue .

I came to One stop today after having gone to another auto repair shop for a repair and had been…read moretreated very badly by the staff there. I had to leave that repair shop. I went to the One stop on Brighton after this happened and they didnt have time to do the work I needed.The guy at Brighton called the One stop on Niagara Falls boulevard to ask if they could take my car today. One stop on the Boulvevard said yes, so I drove over .The guy was very helpful to me. I was in for an alignment after replacing a bad ball joint a few days earlier. My steering was way off because of the ball joint issue. One stop on the Boulevard was able to do my alignment within about 10 minutes of my arriving and I was out the door 45 mis later. I saw the guy who did the work take the car for a test drive after, made me feel better .. My steering being off was a concern to me Very good service , nice people.. Good end to a bad situation that happened somewhere else

My experience here is more than i could have imagined! I'm just a girl and have no idea what any…read morething means but Josh explained everything in detail and helped me with a quote so i could get my car inspected and pass haha i would recommend to any friends and family the customer service here is amazing ! Thank you WNY one stop !