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    Walmart Auto Care Centers

    1.4 (12 reviews)
    Closed 7:00 am - 8:00 pm

    Services - Walmart Auto Care Centers

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

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    Alexander A.

    The 128th & L Street Omaha Walmart Tire and Lube Location. What a circus of arrogant, dimwits this is. Until today I just accepted the fact that by simply showing up and asking for service here, I'm going to be treated like a 3rd rate citizen. I'm going to be warned of a 2,3 or 4hr wait. I'm going to be encouraged to take my business somewhere else, encouraged to come back another day and have them tell me they don't carry Mobil 1 / Valvoline / Whatever brand oil you use - as again they strongly encourage you to go away. And my reply each time "I can leave it as long as you need it. No problem." Two weeks ago today (a Sunday as well) I brought my Chevy in for the usual oil change and tire rotation. I was strongly encouraged to leave as they were too busy however I told them time wasn't an issue. I was then told they don't carry Mobil 1 oil (my oil brand preference) any longer and I could leave and go buy my oil somewhere else etc etc etc all sorts of excuses to get rid of me. I conceded to everything and even agreed to switch to Valvoline brand oil. I simply just wanted my oil changed and tires rotated. After checking in I was then told to come back anytime around 6pm but before 8pm. It was currently 3pm so this allowed them ample time to complete the work on mine and the other 1-2 cars they had waiting. (Walmart Auto Technicians don't move very fast, again I've accepted this). I returned around 630pm and my car was done. Great! I paid and left albeit slightly upset that I had to switch oil brands. Here we are today. Another Sunday. The same Walmart T&L. My head still hurts as I type from going nuclear on these halfwits a few hours ago. So... I brought in my Ford around 145pm earlier today. Was told frantically "were too busy, don't bother blah blah". As per usual I said "time isn't a concern". Was told that it would be 2-3 hrs minimum maybe more and they couldn't guarantee a tire rotation. I said sounds great. Next I very clearly said "so I'll be back around 5pm" to confirm this with the frantic and almost catatonic like man who was gazing deeply at a stapler as if he was trying to figure out how it worked. He replied "yes 5pm". I gave him my keys and left. 445pm I return to a locked building. I have to walk all the way around to the front of Walmart and then inside to the back of the store to the tire and lube section. Once arriving there it's a ghost town. Locked up, lights off and everyone gone. I find a employee to ask what's going on. Almost immediately as if it was a trained response she says "I don't know nothing, I don't work back here". Of course she doesn't know anything. Why would she?! She then pages another gentleman who comes to reaffirm me that he also knows nothing and doesn't even know where the Tire and Lube people are or what the hours are for T&L dept. Did I mention he had "Assistant Manager" printed on his name tag. So now yet another person shows up and he knows even less yet. I keep asking them all "what work was completed on my car? What oil brand was put in it? How much is my bill" Basic things. No one had a clue. No one knew how to read the ticket or use the register. It was a site to behold even for Walmart standards. Finally I read the ticket myself which stated the work was completed at 345pm and the tire rotation I requested not completed. Yet the employees left early. I was enraged for the shear fact of wasting my time and how poorly the customer service is at this location. No one had a clue or was sure of anything. The blind leading the blind. I was told by the Assistant Mgr. that they are short staffed so I shouldn't be so upset. If this is the case then lock the doors and hang up signs saying "sorry, we aren't accepting any service for the foreseeable future." Why treat customers like AHOLES just because your job requires some level of competency from you which you clearly lack.

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