My first visit to Reeders was simple, easy and stress free. I had been going to Take 5 to get my…read moreoil changed and each time I was always burdened with the advisor pushing me to by wiper blades, air filters or cabin filters. Reeder was recommended to me by my mom and now Reeders will be the new automotive repair shop that I take my car in for routine maintenance. DeAndre and Sean were pleasant young men and had great attitudes. They made good eye contact, spoke clearly and were thorough with the getting my requests completed to my satisfaction during my visit.

Every time I come in here looking for something specific, I…read morenever find it. I just wind up going down to Autozone down the road. They're much, much more helpful.

it's not rocket science The place rocks with inventory owner has the best staff i have ever worked…read morewith if it ain't right they make it right. Thanks for saving me a ton of money. Capt.Crum

Called ahead asking about a drive shaft and was told they had it. Drove over an hour for absolutely…read morenothing just to get there and suddenly they 'couldn't find it' / didn't have it. Wasted my gas, time, and whole day because nobody there knows how to properly check inventory before sending people out. Terrible communication, unprofessional staff, and honestly one of the worst junkyard experiences I've had. If you value your time, call somewhere else

UPDATE: One star to Three Stars and Pending Five…read more.. The Branch Manager at this location just called me asking how Castle can make this right - this goes a long, LONG way in my opinion. We've agreed Castle will replace the spoiler. He has also given me his word that he will personally follow the warranty cancellation through to completion with my lender. Finally, he has agreed to speak with the employee in the service department about this behavior. I understand that work is work, and work on a Saturday can be especially challenging. We all have bad days. I've asked the employee not be reprimanded beyond being asked to change his treatment of customers. I've also asked that a separate member of the service team be rewarded for his courtesy. I have offered to be patient while the new spoiler be located/ ordered. I will certainly amend this review to Five stars upon completion of the warranty cancellation, and the spoiler repair. ----------------------------------------------------------------------------------- Complete scam artists. Sold me a car with a loose spoiler, and a "bumper to bumper" warranty that did not cover the spoiler falling off on the highway. The men at the service department looked me (a young woman) up and down and said they couldn't help me, and that I'd need to talk to the person who sold me the car. I insisted on speaking to a manager. The manager suggested I lied about the spoiler, and that the spoiler had been struck with something. Nope. You sold me a lemon. And the warranty covered nothing. When I tried to cancel the warranty, they offered a "rebate" instead. When I asked about the rebate 45 days later, I was told they simply forgot. I canceled the warranty. I was told this wouldn't be a problem. 40 seconds later, I was told, "oh wait, this won't change your payments or benefit you." What am I paying for? What is this scam? Do NOT buy from this company. ESPECIALLY if you are a woman. I was leered at, lied to and ripped off...

WORST experience yet again with this dealerships service department! Dealt with Sam I'm guessing…read moreher full name is Samantha! I just bought a car from them a few weeks ago & the check engine light is back on for the second time. I set up a time to take it in, they take me to work & after 4hrs I had to call to get an update! Then the dumb girl Sam had the audacity to tell me they cannot see the future to know my car was going to need work, she said and the fact it under warranty and getting fixed for free I shouldn't complain. I was LIVID!!!! Then this illiterate girl gave the driver to pick me up the wrong address & had me waiting outside in the heat for almost 30 minutes and blew it off as if it wasn't a big deal. So I had to have my co worker take me up there to get my car & the stupid girl gave me my key and didn't tell me where my car was so when technically they should pull your car up! The is the absolute WORST place. Then I called her manager and all he could say is they have high customer service scores!! Incompetent! They all are! Then I've called for the General Manager, left two messages and he has YET to call me back. These kind of places give u A-1 service when you're buying one of their raggedy cars but after the purchase everyone is so busy!!

If you need a part for your car they either have it or will order it. We have ordered parts…read morethrough them & received quality products at reasonable prices. The staff is always friendly & helpful. We went in to get a new blade for our rear wiper. Not knowing which one would work the employee selected a couple & came out to our car to get the right fit. If you can do your own work on your vehicle then do it. Mechanics charge a fortune for repair work that could easily be done for a much cheaper price by your own hands. Auto Zone has great prices to save you money too.

I arrived at AutoZone here in Valpo as I needed to get a blown taillight replaced and decided to…read morehandle it myself. While looking over the parts I would need I met the Manager Eric who asked how they could help. Eric recommended the parts I needed and offered to assist to complete the work. Not only did he do an amazing job with the part and his knowledge but while doing the work he assisted a team member with a question they had. Eric showed a great moment of leadership and did it with a smile. I will be a Valpo AutoZone customer for life.