I've been coming to this location for various things including alignments, oil changes, coolant…read morechecks and the like for more than 15 years and I've always been satisfied with the service I've received and the good customer service. They are efficient, communicate decently and give you options for the work that needs to be done. I've used them mainly for wheel alignments and always been pleased. I recommend this location highly.

Shame shame shame on the unscrupulous practices at this location. I made an appointment for an…read morealignment and paid 9.95 for a tire rotation and complete vehicle inspection. They told me that I needed new rear brake pads and rotors totaling $550 but they'd give me $50 off. I was pressured to do the job immediately and that I only had 2mm on my pads and my rotors were so bad that they could not be resurfaced. They lied!!!! I had my friends husband confirm the estimate and he said NO! They are taking advantage of you. An $80 set of brake pads and 37 minutes later, I got new rear brakes AND there was NOTHING wrong with the rotors. Shame on you!!!

From the moment I stepped into Big O in South Reno, I felt a sense of trust in the staff. Samantha,…read morea friendly and knowledgeable technician, greeted me warmly and discussed my recent investment in tires at another business. I wanted to have my alignment checked to protect my investment. Samantha quickly scheduled an appointment for me. Before the appointment, I called and found an opening, so I brought my car over. Darrell, another friendly technician, checked me in and offered me a refreshing beverage while I waited. The waiting room and the entire shop were spotless and well-organized. After about an hour, I was back on the road with a fresh alignment and a renewed sense of confidence in my car and tires. The price for a three-year alignment was very reasonable, making it a great value for the service provided. I highly recommend Big O in South Reno for all your automotive needs.

This used to be my go-to for consistent service and repairs. I'm talking 15 years of satisfaction…read morewith their customer service, communication, pricing, and work quality. 15 YEARS!!! At this point I will NEVER be one of their customers again. I took my vehicle in mid-August because the connection between the headlight bulb and the wiring kept loosening (the wiring had been replaced by them the year prior). The car was with them for a full day, and I was told the issue was resolved and I was not charged for that work because it related to a previous fix....lovely!! Less than 10 days later, the same issue arose. I immediately knew that they had not fixed what I asked to be fixed as my headlight was once again out. I dropped my car off on Saturday, September 5, expecting a full day of waiting. I was called within 3 hours of dropping off with the diagnosis - a full headlight assembly priced at over $800. I was then told I really should just replace both sides on my vehicle so they both look "sexy". I initially did not confirm that I wanted the repair done because this is a 21 year old vehicle driven minimally. I certainly don't need it to look "sexy" and drop $1600 When I did call back to confirm the repair of one headlight, I was told that my service rep (Darrell) was on lunch, but the message would be passed on to get the repair started. I then heard absolutely nothing. I called back just before closing, expecting to get an update. I talked to Darrell and he promptly threw his teammate under the bus and said he never got the message - calling his teammates "knuckle heads". I was assured that the part would be ordered on Tuesday (due to the Labor Day holiday) and work would likely be finished by end of day Wednesday 9/9. Once again, no one from Big O called me with any update. I called again before closing that day (Wednesday 9/9 and was told the part hadn't arrived. I then waited for 4 more days to hear anything. CRICKETS. No follow up saying there was a delay, no apology. NOTHING. During this time period the shop was only closed for 1 day. 3 other days that a call could have been made to me. I just called (yet again) Monday, 9/14 at 10:30 AM. NINE days after dropping my car off. I asked to speak to the manager and was told that he was not in. I was then treated very kindly on the phone by Isaac when I expressed my frustration at the very poor communication regarding the repair of my vehicle. Isaac put me on a hold and found Darrell who then was very dismissive saying he was still waiting on the part and since he didn't have it, he didn't feel that he needed to call me. He also said he's too busy to make calls to all the customers who are waiting on parts. Waiting for 9 days....no time in 9 days..... I expressed my frustration at the terrible communication, receiving only one phone call in a span of 9 days!! I told him I had had nothing but wonderful service for the past 15 years and was extremely disappointed in the overall experience and there was no reason that I, as the customer, should have had to make 4 phone calls regarding this service when they made only 1. Once I filled my husband in on the situation he stepped in and called and we are refusing the part and the repair. My time, money, and support will go elsewhere from now on. It's honestly just so sad to me that a business that I have recommended for years has changed so much.

I went to Les Schwab on Monday to get my tire checked, and even though it was a very busy day for…read morethem, Kayla at the front desk was incredibly kind, professional, and helpful. She quickly got me scheduled for an appointment and made sure the mechanics were able to put air in my tire as a temporary fix so I could safely get by until my appointment. Today Caleb worked on my tire, found the nail causing the issue, and fixed it quickly. The whole experience was smooth, efficient, and stress-free. Everyone I interacted with was friendly, helpful, and clearly cared about providing great service. It's honestly refreshing to come across a team that stays so positive and efficient even during busy days. Huge thanks to the crew at Les Schwab for the excellent customer service!

I'm extremely disappointed with my experience at Les Schwab…read more About 10 months ago, I came in after hitting a curb and blowing out a tire. I specifically asked for an alignment because I knew that kind of impact could throw the alignment off. I purchased new tires, trusting that the requested work would be completed. Fast forward 10 months, and my front driver's side tire blew out due to severe uneven wear caused by an alignment issue. The front passenger tire was also dangerously worn and on its way to failing. When I brought my vehicle back, I was told there had been a "miscommunication" and that the alignment was never actually performed. I don't understand how a vehicle that came in after hitting a curb and needing a new tire wouldn't automatically receive the alignment I specifically requested. That oversight ruined an almost-new set of tires and created a serious safety hazard. Instead of taking responsibility for the mistake, I was told there was nothing they could do except offer a free alignment now--an alignment that should have been done in the first place--while expecting me to pay nearly $500 for another set of tires. I trusted Les Schwab to perform the work I requested and to help keep my vehicle safe. Instead, I was left with destroyed tires, an unexpected expense, and a situation that could have resulted in a much more serious accident. I expected much better customer service and accountability.

They did a great job. It was super affordable and I am bringing back the rest of my five cars.read more

Great shop! Needed a couple repairs on my 2003 Grand Caravan and they did a great job. Thanks KK…read moreand crew for helping with my van.

Reno tire pros was there and I needed them for a tire repair…read more A weird metal shard that looked like a giant canine ripped a hole in a tire leading to a flat Clint and his pros were able to get it out and get it repaired at a very reasonable cost and sent me on my way with a shiny metal souvenir The tire repair, quickly accomplished, and done right

My grandpa and I came here to get the struts and shocks on my car replaced. The gentleman inside…read morewas professional and kind to us as he gave us our estimate, took my keys, and said they were ready to get to work! The interior was nice and clean, grandpa says the estimate was pretty good. They called about 7 hours later and were done with my car so we went on in and picked it up. $1550 later and my car runs smoother than it has in a very long time! I am grateful for the work they did to repair my car in a good amount of time too!

I mean, I guess it's alright. I went here because my dad's car said something about the wheel and…read morehe was afraid it was like a nail or something so we went to go check because we needed the car in perfect condition since we live in Vegas and we came to Reno to drop my sister off in college we need the car to drive 6-8 hours. My dad ask them about what it meant and what they could do and they just said if the message comes back again then it's probably a nail. They are charging us just for them to say they didn't know.

Brought 2018 explorer sport in for a PTU fluid change and waited for it after an hour was told they…read morecould not do job and they could not find fill plug. No charge but was disappointed. Was told they would research on how to do it but never got back to me. Instead took it to Arrow automotive and got it done with no issues.

This is a fair and honest automotive business. If you come and tell them, "I think I need new…read morebrakes", they will check them out. If they find your brakes are okay, they will tell you that you don't need brakes. I highly recommend this automotive business.

Flawless experience. Their honesty & professional way they treat their customers has earned our…read morebusiness and trust. Thank you Nick & the tech team !!

On 4/22/26 I stopped in for assistance with something underneath my car dragging after road debris…read moreloosened it. Abel was very helpful. He and another Jiffy Lube staff member secured the flap at no charge. On other occasions I have good experiences, I stop in for top offs and tire pressure checks in between oil changes.

Short and sweet: we called ahead to make sure they were open and able to register and smog check…read moreour car between 5:55 and 6:10 (time it takes to get there and not be late for babysitting). Phone etiquette was fine. But the top notch is we didn't have to ask the staff to MAKE SURE (you know how that is); they asked the attendant specifically and had them expecting us. He knew we were in a hurry. Though he was also training someone, he was quick and did what he could to make the paperwork happen as fast as possible. Very considerate and polite. Also, a little humor from staff was the extra star (this is for the guy who did all the actual work).