I don't usually come to this Walmart because it's not my local store. However, this Walmart offers same day pick up for custom photo cards with card stock and not just photo paper. They call even round the edges of the cards for you to make them look nicer. They have so many cards to choose from, including a teacher appreciation card. I thought I'd mention it since it's teacher appreciation week. I picked my photos up in the electronic section. Luckily, there's always someone there when I go to pick up my photos. I would've actually given this visit a 5 star review but the cashier who grabbed my photos for me didn't offer to ring up the clothes I had for my son and I went to the front of the store to pay for those. The boys section had a great selection to choose from. I usually don't find a lot of size options but this was the right day to come. They had several colors to choose from and even matching tops to the shorts. The store was clean and nicely stocked from all the aisles I walked down. The cashier in the front was very kind and even asked if I wanted to keep my hangers from the clothes. Overall, this was a great experience today! read more

See all

I was throwing a baby shower for a work colleague the next day. I came to this Walmart in Fontana to pick up an online order for some plastic blue duckies. I wasn't able to find them at any other Walmart. I guess blue duckies were in demand. Upon arrival, I drove to the pick up area. Called the phone number. Spoke with a staff member. Someone came out with the blue duckies. I was on my way out. However, I wanted to pick up something else so I walked in as well. Store was clean and well lit. Aisles were well stocked. Found what I was looking for. Paid for the item and then left. I don't live close to this Walmart so I don't see myself coming here often, but if they have what I'm looking for that other Walmarts don't have, then you'll know where I'll be... here! read more

Good experience at this Walmart. I was just in the area for an appointment and remembered I needed some items. Staff were friendly and welcoming. This is not a Supercenter so grocery items are very limited; I did not see any fresh produce. The store layout is same as other Walmarts similar in size so it made it easier to find items. The store seemed to be fully stocked with the items that they do carry. read more

I had made an online order. On March 15, Sunday, about 10:56am, 40lb of dry dog food was delivered today, but left in the middle of my yard. I have an email with employee's name (Maricruz) who delivered it and photo. However was not able to access my email to upload the photo. This is not acceptable. Walmart deliveries had been good all the times I have used it except for today. Sometimes, the dog or cat food that I ordered are even boxed and deliver to my door step. read more

Worst experience at a Walmart from employees. Her name was Adrian (older black lady)i believe it said on receipt she was a manager . First of all she left to go help cashier on next register so me and my friend just waited we didn't say anything she came back not friendly at all no customer service manners at all. Not a word came out of her mouth not a hello ,she didn't ask if I needed a bag . Just stuck out her arm with the receipt. Reminded me of something a kid would do. WOW I don't think I'll go to Fontana Walmart anymore. Sorry you have to work there lady. Maybe you have to put up with a lot of crazy people but it was slow when we were there how can you treat people like that. read more

If you want anything that's locked forget it. Can't stress how many times I've I hit the call button on top of asking an associate to send someone and no one has came. Typed this review as I stood waiting. read more

I used to come to this walmart all the time to shop and to pickup meds from the pharmacy. Everything was good at one point, even the staff made you feel welcomed, but over the years, that changed. I had left a positive review of this location, but find it necessary to edit after years of dealing with the disrespect. First off, the old man with the beard that's checking receipts at the door comes off as a jerk. At first, he used to be nice, but I guess he got tired of my face real quick. Every time I walked into this walmart, I would see and hear him be jolly with everyone else, but when I would walk up to him, he would just give me a serious face and keep it real short with me. He stopped me one time to check what I had inside my dog carrying bag and I happily obliged. I explained that it was my dog and tried to be nice with him, but he just kept it real short and told me to keep going. I see how he was nice with other but somehow wanted to act like a jerk with me. The rest of the staff members were just as rude, with some blocking the corridors with their carts and leaving the stock room doors open. Another time I came in around 11:30am needing something from Garden, and they wouldn't let anyone back there because they were "on lunch." Another time I went to pick up medicine from the pharmacy and Adriana started to assist me. I immediately mentioned to her that I was there to pickup 2 prescriptions. She gave me one and decided to walk out on me in the middle. She told me that the other worker would be finishing up with me, and without even telling her a word, she just left me hanging there assuming that this other girl was going to help me. There was a long line of people waiting at the pharmacy for this one girl and I had to jump in there like I was cutting everyone in line. If Adriana had to go home, why even bother taking me. So unrofessional. It's bad enough that shopping at this walmart is stressful as it is with the small isles and the horrible parking situation outside, but the bad customer service just adds to the frustration. Also, please fix your parking entrance in the front. You don't know how many times I see bad drivers exiting through the entrance and almost causing an accident on Foothill. Anyways, I will not be coming back to this WalMart and will be going elsewhere for my medications. This location does not deserve my business. Save yourself the headache and go to a different Walmart, or store, instead. read more

I've made it a point never to go to this Walmart, I'd rather driver further out than to be in this store. Sadly went for the first two me a long time ago. I found my reason to never step foot in it again. Besides the disorganized aisles, madness all around round. The bathroom was disgusting!! Where is safety and sanitation department to report this! It's a large corporate company and they cannot afford labor to keep the bathroom clean? And to make it worse, place a dirty mob to soak up what I'm sure is a leaking toilet? No sign up sheet showing when was the last time it was cleaned. I felt like I was in a gas station bathroom! Walmart, do better than that! You've already locked everything up, now start sanitizing the toilet!! read more

See all

Nathaniel in electronics was very helpful during my visit on Tuesday 4/1. I needed ink and he suggested the best one based off of what I was printing (showed him the image) and how many pages I was going to print. We moved onto the printing area and he invested his time in showing me different options that I can pick from to print a poster size image and a banner. I was having some difficulty finding the other images I needed but he remained patient with me. Eventually I told him I'd be back for the prints. He rang me up for my ink and diapers and remained attentive and respectful. There aren't many employees like him in costumer service, Thank you Nathaniel! read more

Horrible service at the auto center Walked in to ask about replacing my battery which isn't good and I've gotten two opinions that my battery is in fact bad. I came to this Walmart to exchange it because the one in Rialto didn't have my battery in stock. The girl at the front desk had a bad attitude and kept telling me my battery was charging and in good condition when I've gotten TWO OPINIONS that it's bad and can't be replaced. She was not helpful at all and seem bothered by the entire situation. Do better and train your associates on how to speak to their customers Update: I waited for over an hour just for them to tell me the battery was in fact BAD after she clocked out and left.... read more

I wish I could give Store their customer service is horrible. I went in with my kid that has a disability and one of the employees was asking him if he was disabled because the cards the people drive around in the store are only for disabled individuals. I looked at him like are you OK sir don't ask is disabled. I talked to one of the leads from the Walmart. I believe she was like a supervisor she said I have a talk to him, but I would like to get a contact with the store manager regarding this issue otherwise I'll just take Dego actions regarding this matter my son could even, be happy being a store and shopping around my wife was so upset. I think this is the last time we will be one more customers specifically at this store. I guess my money is not good enough anymore.. read more

I was the door 7 am March, 13 The old black lady was at the entrance door being on the smart phone and did now know how to greet customers; Rude ; When I exit out, the old white guy with long gray hair at the exit door pretending to chat with another co-worker and very obnoxious and did not how to respect the customer Then again, this Is Walmart with many low-life staff. read more

The cashier (Indian) lady on register 18 around 6;ish was Professional and Kind too. We appreciate the both of them.

This place should improve everything!!! It takes them like 20 minutes to get a key for the stuff locked up and the majority of the stuff there is locked up. So it's hard to shop!!! read more

Had to drive all this way to this store for a baseball hard cap for my son and of course he needs it by tomorrow. Lines were long during this time of the day. Hey, job security for the employees here. read more

BAD customer service!!! Asked for help in electronics and it was 20mins before i gave up waiting. The store had just opened so they weren't busy. I asked at least TWO different employees for help and they said they would "call someone" for me. I stood at the register and several other employees walked by and no one stopped and asked me if i needed help.... Geeezus they are horrible at recognizing and approaching customers for assistance. If i can give zero stars i would. read more

Don't waste your time. Everything is locked up now. If you think you're going for a quick trip think again because you will spend 40 minutes waiting for someone to unlock something as basic as soap. The poor employees have to run around doing ten jobs at once. Hire more people to better assist everyone stop being cheap. You used to be able wait for the item to be unlocked and then go and pay at whatever register you wanted to. Now even the legos get put in those clear boxes and you have to wait in a long line simply because one of your items is behind a designated counter. They also give you a hard time about the alcohol which is understandable but their responses are ridiculous. Every time my husband and I go get alcohol we get into the same line but pay separately. When I go to pay they ask for both of our IDs even though we are paying separately and they do not know for sure that we are together. What if I met this person in line? What if I'm with my kid, is my kid going to have to bring their birth certificate with them now? This location just keeps getting worse and worse. read more

Better service .. when u need help there is no one to be found .. and when u do find someone they either act like they don't know or they too busy on their phones read more

Walmart Delivery and Shipping are a scam. They will charge differently for both. Free Shipping but not Delivery??? Sure I understand. I've used this method for years and this year they changed it up, increasing shipping charges by a tenfold to encourage people to sign up for Walmart+. They are not Amazon, they don't offer the same features and they want to charge more for membership. No thanks, easier to shop elsewhere or I'll just go back to Amazon. I wonder if Target is still reasonable. read more

Waiting for someone to unlock the glass door for 35 minutes. I even called walmart that I was still waiting needed help ! And still no one showed up .I understand they are helping other customer but either get more help one person fir each department or get rid of those locked doors .We should have time wait around .We ate busy people too. So I left ,my time us my valuable ththen waiting around for frustrated associates. read more

Purchased an iPhone adapter and when I got home nothing was in it !! Called in and let them know they laughed at me and just told me to come in . Worst Walmart ever read more

Walmart - Nothing - Department Stores Near Me - Fontana, California

This Walmart is the worst. They constantly have items with the wrong price and the cashiers in the front will literally tell you they didn't stock it in order to pass blame with no resolution. I have stoped coming to this location when really needing to shop. I do stoped by once in a while because of its location but still run into pricing issues/ things placed in wrong areas more often than I should. read more

This business is very nice! When we had to go to another Walmart because the other one wasn't accepting money from me for a stupid reason...this one helped me out! Even when I made the same mistake again, she said it was no problem! Overall, please go to this walmart! read more

can't believe wal mart can't do my oil change because the oil filter is to tight you need to upgrade your damn tools and do the job you provide you guys suck at what you do and i wont be buying anything from wal mart a bunch of damn fools honestly read more

They have horrible customer service especially in the automotive area went to see if I could tires put on my car and he was like we r booked all day there weren't even a lot of cars there he was very rude read more

At least 10 Wal-Mart employees walked past me standing at the jewelry counter. Not one of them offered to help,ask if I have been helped, or let me know they'll get someone for me. The store was not extremely busy. I heard calls to pick up returns, automotive, men's lockups, but never to assist at the jewelry counter. I have been here for about 15 minutes. Rae showed up after I pushed a different button for assistance. read more

Best Walmart customer service experience ever. I would like to mention the cashier, Sarojni... always pleasant and professional. Outstanding customer service... I always look forward to seeing her when I'm in line paying. Others are just not helpful and happy, Walmart Fontana read more

This store lacks customer service skills. Most of the workers I've spoken with are rude and seem to not want to be at work. Also, during a self-checkout experience, Elizabeth yelled as I walked up, are you spark? Repeatedly. She never spoke to me. She then yelled, it's 15 items; it's on the sign. She hindered me from checking out after I shared that another patron had items in the same cart as me and would be paying separately. I got a pop-up on the screen. She called her manager after telling me, "no" she would not clear the screen pop-up for an associate. When the team lead arrived, she could not clarify if it was 15 items per cart or what the process was if several people were together paying separately. She stated, "They would have to go to another register." I shared, that's not happening. After all this lost time, the person with me had to go to another register to pay for medication because that one item could not be checked out at self-checkout. The issue is I've paid for my medication at least twice in the past. To add more insult, the Team Lead stood watching us the entire time until we left. She then walked away. I asked the worker who scanned the medication about the inconsistencies. She started talking loudly and rudely and using hand gestures. I had to advise her to put her hand down and watch her tone. I have also noticed at this store, most items are locked up, and their staff follow you around as if you are stealing, but when you need assistance, it's at least a 15-minute wait. I had never been harassed at a Walmart until I entered this one. I tried calling this store to access the store manager, but no one has answered the call after several attempts. read more

I mean... you get what you pay for. Customer service desk closes at 8 so we were bummed to have missed that time frame. We needed to return a cabin filter because I purchased the wrong one. I had no receipt but when I came back during open hrs they put the funds back on my card and accepted the item despite ripped box. read more

This place sucks they literally gave me an empty tin of pokemon cards lady scanned the tin and just put it in the bag when I got home shit was empty fuckkkk I literally stay an hour from that walmart but I thought it would be an ok experience going here to get a couple of things we needed, BIGGEST MISTAKE EVER, got jacked by WALMART! I just called and they said oh so you will have to come back and ask why was that tin open! Are you serious?!!!! read more

Walmart - The empty tin from walmart at Fontana - Department Stores Near Me - Fontana, California

See all

They are by far the worst Walmart.. workers are lazy mangers are ghetto horrible customer service. You ask for any help you will be waiting for ever they never answer the phone don't restock shelves. Snotty ass employees.. asked for shavers was waiting 45 minutes until I gave up. Save your self the agony go to the Rialto or Rancho Cucamonga location DONT GO TO THE FONTANA Walmart unless you want to wait in extremely long lines empty shelves and rude workers..m read more

I went to Walmart to get a money order, I asked a employee that works there, " What time do the money center open" she said 8am. I stood in line from 7:55am until 8:20am. When I asked another employee will someone be coming over to service the line that had accumulated, she told us that someone have to get the money together in a snobby way. I know it's hard waking up on a Monday morning coming to work but this is very unprofessional. Employees just walked pass and looked at the line and kept walking. read more

I absolutely do not understand why they offer customer pick up. You go online and order stuff they send you a notification your stuff is ready. You procede to go to the store and luck up said items and you sit for 3 hrs waiting for someone to come out and tell you oh we'll be right out with your stuff. Them they send an updated message for you to come in the store and get your sh*t .... What happened to customer pick up . Then to top it off they don't know what happened to your order or where it went so you stand there for an additional 30-40 minutes waiting them run around accomplishing nothing . Also the phone and phone number they provide do absolutely nothing to help you get your stuff . Yeah happy shopping ..... read more

Why do you even have a back garden center with checkouts if they are never open. I don't want to deal with the entire busyness of the entire store... I park near the back to run in and out quickly. I get here, get my stuff and you don't have checkers so guess what ...I put it down and leave. Hire more people so you are staffed efficently. Save your time, go to Target! read more

This place needs new management!!!!!!! A full house Only 3 registers opened an 2 self checkouts working properly!!!! The register at makeup area not open or register in the garden section open, always wonder why ppl go to target!! I live three blocks away from Walmart but I'd rather go across town for target since the store always has bad everything... The chain Walmart doesn't suck only the way SOME stores are managed. If management don't give two F*** then workers won't!!!! The Walmart in Rialto,Highland even Ontario are better than this Walmart...if I could 0 stars read more

See all

Walmart Rialto ca the best super Walmart. Very clean always great customer service. Bathroom very clean. Great selection of merchandise and great produce everytime. read more

Such a dirty Walmart and that's saying alot. Even during the Covid pandemic the employees dont wear mask and/or they dont wear them correctly. I feel unsafe here. I wont be returning. read more

Walmart - This lady has been touching her face and touching so many damn things while I stood in line for a damn pick-up. - Department Stores Near Me - Fontana, California

I don't want to give then any points I go to use their bathroom accidently leave my phone in one if the stalls and come back 5mins later its gone so I go to the customer service desk to ask if anyone has brought them a lost phone to my great let down none of the workers had any joy on their face they all acted like robots they would not let me use their phone to call my ride as of that wasn't heartless asked a couple cashier as well if anyone brought a lost phone to them they wouldn't look up for nothing they were robots and acted like they did not want to answer. I was able to shut my phone off completely. But for this walmart if you go in make sure you pay attention to your stuff because this store is on something they don't act like humans. I give them a nothing with what I am typing out I love walmarts but this one I will never come back...... read more

Worst front greeter ever he sat there smirking and laughing as me and my girlfriend walk by as if he were making fun of us and doesn't even say anything just stares as soon as we stop making eye contact and laughs... some guy with Justin Bieber hair that's not the way to make customers feel welcomed dude should get a job else where read more

Mistakenly purchased a video game that my son already owned. It was his birthday. Went to exchange game but was told I couldnt because their customer service center was closed. I had original receipt and game was in same sealed condition as when purchased. I didnt want my money back and the game he wanted was the same price. Their customer service manager said there was nothing he could do. I'll just wait for tomorrow, get a refund and go to Target. Unfortunately Walmart is so big they have lost any interest in providing good customer service. read more