Friendly and caring staff. Don't overthink, just it takes a few minutes…read more I have a foreign name and seeing the staff try to pronounce it correctly. It's nice to see it once in a while from people.

Super rude front desk staff. The lady by the name Myrah was extremely unprofessional and rude. It…read morealmost felt like she didn't want to be there and taking it out on customers is absolutely unacceptable. After reading all the negative comments about this location, we wanted to give this place the benefit of a doubt and try it out. The customer service was a disappointment. We won't be coming back to this location. I hope the management takes these complaints seriously.

I am updating my review to reflect the fact that the service did improve. I guess it just takes…read moresomeone to point out where the flaws are in the system to implement some change. I found the manager to be helpful and apologetic. The doctors there are actually pretty awesome. I will go back for my eyeglasses to get them updated later in the year. With any luck the young staff that works there will have had some training. Give them a shot as they are a growing business and don't be afraid to give them your feedback, it does help!

I strongly advise against using this optical store/clinic in Virginia…read more * Charged a $35 copay for an eye exam advertised as no copay under my insurance, with no prior disclosure or explanation -- they simply presented it as a different fee. * Performed rushed and inaccurate eye tests, clearly designed to push in-house eye drops, frames, and lenses at grossly inflated prices (multiple times market value). * Issued a final bill more than triple the reasonable market price for the same products, even after maximizing every possible insurance reimbursement and adding excessive lens-specific charges. * Delivered poor-quality lenses: inferior materials, low optical precision, noticeable defects, and delivery delayed by weeks with repeated false promises on pickup dates. * Staff was consistently unprofessional, dismissive, and rude.This appears to be a deliberate pattern of overbilling insurance to the maximum while providing substandard products and misleading patients about costs and coverage -- conduct that may violate Virginia Consumer Protection Act § 59.1-200(A)(5), (6), (8), (14), and (23) (deceptive practices, misrepresentation of price/quality, failure to disclose material facts).It also raises serious concerns of potential insurance fraud.Preserve all receipts, invoices, and communications. Consider filing formal complaints with the Virginia Attorney General's Consumer Protection Section and your insurance provider. Do not use this business.

My wife recently purchased glasses from this optometrist. The doctor as well as her staff was…read moreextremely professional in addressing her concersn and needs. I would highly recommend them to anyone who is new in the area!!

Dr Sun had been my family's optometrist for 15+ years. Love that she's got her own practice now. My…read moreeldest has been seeing her for ortho k lenses since age 8 and she's monitoring my youngest for myopia control. Really friendly staff and high tech machines to test eyes. Good selection of glasses as well that fits in my insurance.

Thank you for helping me last Wednesday. I really felt that I got fast professional service. Nobody…read moreprovides that any more but you do! My appointment was on time, I got out quickly and enjoyed my conversation with Dr. Haghshenas. I thought going in that getting new glasses at Walmart was kind of funny but I was going to use up my healthcare benefits. Not only was my exam great, the 2 young ladies at Walmart helped me pick out new frames and were also very kind and helpful. My glasses were ready on Friday and I picked them up on Saturday. They fit properly, I can see clearly and the frames are great. I don't know how I got 3 day service but I am Happy. I am taking a 500 mile trip next month and feel good about having the best vision available for this trip! Thank you again for everything!

I'm leaving as many reviews for Dr Mojgan as I can cause my kids and I had an amazing experience at…read moreher practice today. I've been going to Dr Mojgan for years and decided to follow her to the new location when she opened her own practice. She has always been kind and attentive every time I saw her and made the whole process as easy as possible for me. Well, this time I decided to take my two boys there. They both needed new glasses, and they wanted to try contact lenses for the first time. Wow! She was so patient with them and encouraging even when one of them literally spent 2 hours trying to get his contacts in! I can't praise Dr Mojgan enough, and I recommend her for anyone looking for an eye care specialist.

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

just now NEW…read more It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you.

The staff is amazing. They truly care and take their time when assisting their clients. This is by…read morefar the best MyEyeDr location I've ever been to. Everyone is so knowledgeable and friendly. They are extremely helpful and know what they are doing.

The lady was hesitant to tell me the prices and trying to get me to buy the higher cost lenses…read more Call your insurance directly and ask how much is covered. You can figure out the cost and know this place is way overpriced. I talked to my insurance company. $130 is covered on my frames and my lenses are $25 Copay. I didn't need an eye exam because I had a current prescription from somewhere else. The frame I wanted was $400. I only asked for a scratch resistant for maybe $40 but the lady added the $80 instead (she decided I needed extras on the lenses). She tells me the price for just my eyeglasses comes to $1000 plus and out of pocket, I owe $700 plus. I'm scratching my head wondering why my other eye doctor's place gave me an eye exam & eyeglass frames with the same type of lenses for close to $200.

They got my prescription wrong made wrong contacts and glasses and instead of apologizing the guy…read moreat front desk gave me an attitude, Dr Julie Lee was nice and patient and got my prescription right, the other doctor a male doctor was impatient kind of rude and prescribe me too strong of a contacts and glasses I won't recommend this location for sure

my first time at this location- staff was very friendly and doctor lee was super nice and amazing…read more she listened to my needs and helped accommodate to my requests, i knocked down a star because after my exam when i was waiting for my prescription, staff had no idea what i was waiting for and wait period was also a bit long for someone who just needed their prescription- i specified twice i wasn't getting glasses or contacts and just needed my prescription but the lady who helped me seemed lost, overall not a bad experience. will most likely continue my eye exams with doctor lee in the future!