I had one of the most degrading experiences I've ever had at a pharmacy at this Rite Aid location…read more The pharmacist looked at me like I was a drug addict or trying to abuse my medication--right in front of a line of customers. It was humiliating, judgmental, and completely uncalled for. What they didn't know was that my original prescription for 1 mg doses was written by my nurse practitioner, and after my condition worsened, my doctor approved an increased dosage. I followed medical advice, nothing more. But instead of treating me with dignity, the pharmacist made assumptions without context and acted like I was doing something shady. Then, when a new prescription was sent in for a lower dose, they only allowed me to pick that up and didn't bother to explain anything. I wasn't even told there was a 1 mg version available. There was zero communication, zero compassion, and a complete lack of professionalism. People's prescriptions often change--doses go up or down depending on medical need--and pharmacists should know better. But the way I was treated made me feel like I was being profiled or criminalized just for following doctor's orders. Honestly, no wonder Rite Aid went bankrupt. This kind of disrespectful and incompetent treatment is exactly why people are taking their business elsewhere.

WHAT HAPPENED? I…read morewent to RA to purchase eye drops, an ace wrap, and a bottle of wine. I don't know what happened to that place. I felt like old Mother Hubbard, so I went to the cupboard and found nothing. When top management makes decisions out of fear, you'll fail.. Case in point: A Sacramento Rite Aid sold liquor to an underage boy and got caught. Instead of management implementing additional safety measures such as educating their sales associates on what to look for, instead they directed all stores to ID everyone from 21 to 100. That my friends is a prime example of poor management. Maybe that's why the cupboards are bare and now one is near...Please close the store and give Gold River residents another choice. We are already dealing with a crappy bel air market.

I pick up meds here for me and my family. I always get greeted upon entering and there's always…read morefriendly staff ready to help. Despite the long lines, Jonathan does a great job at providing excellent customer service with a smile. I will continue to shop at this location.

If you want to wait in line forever go to this CVS. They're always understaffed and there's always…read more5000 people in line. Doesn't it matter if you go in at 9:00 a.m. or 8:00 p.m.. you would think they would get wise about it and add more staff but no no you don't need your medications all that bad. Then they open the second lane up which nobody seems to drive through. So I ran through tonight oh just because it rained the whole world doesn't work oh my gosh poor me. If I had somewhere closer or better to go I would thanks CVS for letting me down.

Yesterday and today the pharmacist went above and beyond taking it a step above with getting my…read moremedication filled and working with my doctor. I have never had a bad experience here at sll. Kudos to the staff on Olson ave. .

Gina is a delight! I was visiting my daughter and had gift cards. I saw Gina two days in a row…read more.. And one of the gifts cards didn't work and had to enter the numbers manually. No worries though because Gina was and is patient and kind she is truly a lovely beautiful woman inside and out! Even though I'm raving about Gina I feel I need to mention the black hair products were behind glass and notified CVS when items were taken out. My daughter was offended because it was only that section in glass as judging only black people STEAL and my grandson is black.

We had multiple prescriptions transferred to Bel Air Pharmacy in Gold River when the Rite Aid…read morePharmacy in Gold River closed. Perhaps we should have looked more carefully at pharmacies at that time, but Bel Air was close to home and we thought it would be convenient. Our experience with this pharmacy has been disappointing. The staff always act like they are in a rush (even when there are no other customers in line). They are unwilling to contact doctors' offices to get expired prescription refills --- and insist that we contact the doctors' offices instead. They will not set up auto refills on meds. They insist we must do it online, which we have been unsuccessful doing, because the site is difficult to navigate. Also, they often don't have one or more of our meds in stock and it takes a couple of days to get a refill. There are a lot of problems. The staff seem to generally have bad attitudes about helping customers. Maybe they are poorly trained -- or maybe they are not being paid enough. Maybe they just don't think providing decent customer service is part of the job. We are very disappointed.

Some of the most important meds I take to help keep me alive they don't have in stock, they say…read morethey have to order them. Trying not to be a "Pain" I don't call them I wait for them to call me. After a week ( or more) I call them and get some kind of lie or excuse and then tell me they need to be ordered AGAIN!! I am SO TIRED OF BEING TREATED THIS WAY!!!

I have used this pharmacy for 5 yrs., for a few things & seen it go through at least 1 mgmt change…read more * For most of my prescriptions I don't have any issues. I use their auto-refill feature and signed up for text notifications. That has worked well. * I really like the drive-thru feature; especially in Winter months. * I also like that their auto-reminder for pick ups confirms your co-pay so there aren't any surprises. A couple of times when I didn't like the price using my insurance, I called & had them re-do it using Good Rx so that when I went to pick it up I wouldn't hold things up. * I used them to fill an Urgent Care prescription & it took a little longer than I liked, but then I found out that the Urgent Care tech has to have prescriptions reviewed by a supervising physician before sending to a pharmacy & that can take 20-30 minutes. Then it goes into a queue with hundreds of other prescriptions that the pharmacy has already rec'd that day ahead of mine. Some of those are also from other Urgent Care facilities. I decided to drive the 15 miles home, have a snack & wait for the text notification. All-in-all, I think it took abt 2.5 hrs to fill the Rx, but that's no worse than other locations where I've had to have that done. * For in-store shopping... well, it's disappointing but I'm not sure if that's because a lot of things have to be locked up from theft. OTC meds are hard to access & I did give up once when no one came to help unlock the thing, but simple stuff (Chips, snacks, cards) are easy. The staff has been nice about 97% of the time. I think I got an idiot once, a toad another time & a simpleton a 3rd time. That's life.

I recently developed a serious back condition and saw my doctor yesterday, who informed me that I…read morewill need surgery. In the meantime, they prescribed a strong pain medication to help manage the pain until my procedure can be scheduled. This morning, I noticed through the Walgreens app that my prescription wasn't being covered by my insurance. After waiting about an hour, I discovered that Walgreens had simply canceled the prescription instead of contacting me to ask whether I wanted to pay out of pocket. Considering the circumstances, a simple phone call could have prevented a lot of unnecessary delays. I reordered the prescription through the app and immediately called the pharmacy to let them know I was happy to pay out of pocket. I spent over an hour on hold before finally reaching someone, only to be placed on hold again. After another 15 minutes, the phone started ringing repeatedly before the call was ultimately disconnected. I called back and asked to speak with the manager, but instead I was transferred back to the pharmacy and had to wait on hold yet again before finally reaching someone. At that point, I was told my prescription would be ready by 1:00 p.m. Unfortunately, 1:00 p.m. came and went with no update and no prescription. When I called again, I was simply told they were too busy and would get to it when they could. I reminded them that I had already called earlier in the day and had been told it would be ready, but the only response I received was that I would have to keep waiting. Because I was in so much pain, my wife called the store herself and spoke with the manager. Only then did someone step in and make sure the prescription was filled promptly. When my wife arrived to pick it up, she noticed several pharmacy employees standing behind the counter doing nothing while customers continued to wait. After standing in line for about 10 minutes, another employee walked into the back and began arguing with several of the staff members. I understand that pharmacies can get busy, and I try to be patient with healthcare workers. However, the lack of communication, excessive hold times, missed commitments, and apparent disorganization made an already painful situation much worse. When someone is waiting on medication after being told they need surgery, timely communication and basic customer service should be a priority.

They where a great addition as a pharmacy to the neighborhood. Unfortunately they where bought out…read moreby safaeway and closed-door simply for there clients list as safaeway has a location across the street, to my understanding. To bad loved there delivery service now Im back to another small pharmacy that offers delivery INNOVA Pharmacy on Jamison cort of Manzanita or (Family discount pharmacy) next to the medical building they offer delivery and have a great staff. And no footwork getting your transfers from other pharmacy just have to give permission to do so they take care of the rest.

Amazing neighborhood pharmacy!The people who work here are very helpful!They got a lot of dietary…read moresupplements and am looking forward to going back soon!

Less wait times at the drive thru! We have been here so many times before and they always take too…read morelong to process someone's order. If you have 4-6 cars ahead of you, you can guarantee a 40-50 minute wait time sitting in line until you get served. Fast food drive thru's take less time to give you your food! So it begs the question: WTF is taking so long to get your prescription! My wife and I are over this and are thinking we wouldn't mind paying a little more for prescriptions if they take this long. The wait times inside the store are even more atrocious!

Being a pharmacy technician myself I try to give grace to pharmacy staff. I work in a high traffic…read more24 hour location as well, but this pharmacy does not have it together at all. Shabnam rang up a prescription after we discussed changing it for the childrens version rather than the adults (prescription for a 5 year old). She had to refund it, told me it had to go back on my card even though I paid with a debit card and it will take several days to return to my account. Then she stated they would start right away to fix it for me and it would be only a few minutes. I waited a half hour before going back up to check, only to find out they hadn't even started it nor did the other staff know what was going on with it. Fully let down by this pharmacy and i'll be switching to a different location after this experience. Do better for your patients!

When Rite Aid closed I had to choose a new pharmacy. I was tired of the horrible service, and long…read morelines at Rite Aid, CVS, Walgreen's and grocery store pharmacy's. So I decided to look for an old time pharmacy. To my surprise, none really exist anymore. But I did find one, Vitality Pharmacy in Folsom. I decided to give it a shot, and Im so glad I did. The service here is fantastic. The staff take care and interest in my wellbeing. They fill my prescriptions quickly and send me a text when its ready. I couldn't be happier with my experience here. I drive all the way from Fair Oaks to get my prescriptions filled here, and its well worth it. And, if you dont feel like driving they also offer delivery for a small fee. Highly recommended!

Very helpful and caring service. Answers phone calls. Extremely clean and easily accessible from…read moreparking lot.

I had a battery fail while it was still under warranty, and Scott made the whole process easy. He…read morehandled the replacement quickly with no hassle at all and kept things straightforward. Really appreciate the smooth service and professionalism.

A few weeks ago, a woman literally got mugged in the bathroom during my visit to this Walmart…read more This morning, as I was going through the self checkout, there was an employee very loudly saying very cruel things about poor people. She was saying to some customers, "If you don't have money to pay, don't come to my store." Imagine working at the trashiest Walmart in NorCal and shaming your customer base like that. Imagine thinking you have money because you work at Walmart in Rancho Cordova. I've been to a couple dozen Walmarts across the PNW over the past two years, and this is the only location where the hand soap in the women's restroom quite literally smells like cat urine. That probably sounds made up, but it's not. The hand soap in the women's restroom at this specific location smells like literal cat urine.

The Pharmacy staff is incredibly rude all the time and not consistent at all, even worse if you…read morehave to call them. Everyone tells you different, wrong information. They act like it's a bother to explain things to you or to answer questions.

Staff is kind and helpful. Store was clean and the ease to find what you are looking for is superbread more