Sent my husband to exchange the size of some pants and the CS area said they were closed at 10. It was 10:03. He would not exchange the pants that we needed for a job the next day. He told my husband to come back at 7am. I think this could've been done at a register if he didn't want to do it. There was no money being exchanged. There is nothing on the website that says exchanges only before 10. The employee was not very nice handling this. Definitely need some CSR skills. read more

Went in to make a return. It was hassle free and quick. The line was long, but we were able to get through the line quickly.

Just went to get a couple things. The app showed what isle one of the items would be on but couldn't find it. Walked more isles throughout the store and still no luck. Asked an employee and he pointed across the isle and said it would be in hardware but wasn't too interested in helping me find what I was looking for. Walked those isles again and still couldn't find what I was looking for. Got so annoyed that I left and drove to Target instead, what I was looking for was on the isle the app said, found it right away!! read more

Not a big fan of this Wal-Mart, but it's close to home. I don't like the energy of it. Not sure why, but whatever. I always go to Wal-Mart to get better prices than everywhere else. Just wish this one had the "feel" that I like. Also, the location sucks! It's practically hidden and unlike most Wal-Marts, it doesn't have a tall sign that you can see up close or at a distance. It's almost like you've gotta know it's there. read more

I deliver for UPS as aDriver/Helper, and the STORE MANAGER is a ( forgive me) a B.I.T.C.H! She is RUDE, condescending, always angry, and authoritarian. DO NOT SHOP HERE! Every Day that we deliver here, she is this way! I delivered yesterday, a kids toy, and the worker in the Pick Up Dept. is Just as rude. The read more

Walmart is known for cheap prices. Some items decent while other things very cheap. Why I am giving them 2 stars is because some staff members are very rude. Went to return an item with a friend and because my friend set item on counter and I handed lady my ID she said that she could not do the exchange because that would be third party transaction. Of course I challanged this ignornant statement to be given store credit. I rather take my business else where then deal with stupidity. read more

Walmart - Under $20 - Department Stores Near Me - Rancho Cucamonga, California

I went to the electronics department to purchase a a video game I had a cart but had less than 10 items in the cart I asked the cashier who was there if I get the game may I ring this other stuff up she said sure so then I proceeded to ask if she can get the game out the case for me she said I would have to ask somebody who works for that department so she walked off then we ran into some guy who does i asked him if he can pls get the game he unlocked the case and brought it to the counter then he asked some guy named Ben to ring me up Ben then grabs the game and proceeded to ring it up I then tell him I have a few things I would like to purchase he tells me no he is not allowed to I would have to go to the front of the store so I told him its just a few things he then still told me no even though there was not a line or was it busy in electronics so I left to the front to purchase my other stuff.. so here's my question to walmart Why would you keep somebody on your payroll if he is not good at customer service? I would really appreciate it if somebody from walmart would get back to me thank you. read more

If I could give zero stars that would be more than this location deserves.... the Customer Service that I received in regards to some returns that I had was horrible! Christmas = gifts, therefore receipts or most of the time non existent! So I brought a defective item which was purchased on a card, which they refused to take back because of no upc, then began to lie about accepting returns and indicating without a receipt they would not take it back quote on quote new regional manager policy effective the new year! The CSM said no that policy was effective 3 months ago! No policy was on the wall, when asked she said it was on the tv behind them! Never appeared while in line! Amazing how I looked up product on line to provide info, and the manager said that's not a upc number, the rudely says do you know what a upc number means! Seriously yes If offered a store credit would of been highly appreciated but I felt a gigantic slap in the face for being a shopper of Walmart for many years! Never again!!! Would rather spend elsewhere!!! Walmart try providing people with service than prices! read more

The only thing better than Walmart is a SUPER WALMART and that's exactly what this place is! They have everything and anything you can think of at super discounted prices, yes, I'm a fan of any place that saves me money :) read more

I came to pick up a tv I ordered online at Walmart.com. It was around 8:45pm and when I entered the store I asked a cashier where to pick up my tv. She said "Layaway....if they're still open." I knew they were open til 10pm per the website. I pushed the button & stood waiting while a few employees passed through the doors pretending not to see me. I finally sighed really loudly when a young man pulling a hand pellet walked by & he asked if I needed help & went to get help. Another heavy set black gentlemen came by & asked if anyone was helping me, I said no. He told me to push the button & when I asked him "Again?" He ignored me & sighed really loudly making unfriendly faces as he called for help. He let me know the girl was on break & would tend to me after that. The young man pulling the pellet saw the gentlemen there on the phone & asked him if he was helping me. He answered no he was not, that he needed to take his break and then he left me there. The young man pulling the pellet went to get someone else from the photo center & she came to help me & got my tv. I told her I still had shopping to do & she informed me she was only on the clock for 10 more minutes & gave the impression I better hurry it up. I decided to put the tv in my basket and tote it around myself. No one here was very helpful at all except the young man pulling the pellet. I definitely won't be ordering anymore items to be sent to this store anymore since I seemed to be a burden to everyone and no one thanked me for the purchase either. Seems store pick up is very inconvenient to everyone here. :( read more

Always long lines never Isles stocked with products every time I come here I'm instantly REMINDED why I don't shop here. U would think the workers gave a dam but they could careless read more

Couple of weeks back, I had a flat tire while driving. My car was towed to the Rancho Cucamonga Walmart by AAA (excellent service). Center Manager, Kevin & his Service Manager, John & Shelly at the counter extended outstanding service once again. A new tire was installed and I was out in 30 mts. Kevin & John are very cool and customer oriented Managers. read more

Although I am one for a good beef stew, this fell short of the mark. I made it very clear to the employees that I wanted a solid stew topped with solid beef. You wouldn't believe the disappointment I had when I was granted a stew with runny beef. It was very eye opening for me that our society does not know what a good beef stew is like, especially since I thought I was going to a 5 star Italian restaurant when I first heard about this place. I will say the glowing orbs on the ceiling, as well as the holy water of Christ that was kindly placed beside the front doors was very welcoming, and the staff tried their best to meet my beefy needs. It's not their fault that they were uneducated about the structure of a good stew. This experience taught me one of two things; never trust an Italian beef stew, and never accept a sus beef stew. read more

Made the mistake and tried contacting the store. Bad idea. Worst customer service ever. People on other end talking, pressing several buttons and then hanging up. So, to have some fun called back four more times. Same thing happened. Then call line sent me to customer service. No one answered. Did this five more times with same results. Just gave up. So funny its almost scary. read more

Just moved to Rancho and this was my first experience at wal mart. Evelyn the CSM was condescending, dismissive and rude to us. She either lacked customer service skills or refused to use them. She was also yelling at another team member on the floor in front of guests. I've been a general manager in the customer service business for 7 years and know this is not the type of individual that should be representing any company. Team members Paz and Patty did a great job on our visit. read more

The management at this store should work on their staff to improve their customer service.

Worst walmart ever the only employee worth a dam at this store is tammy other then that all the employees including managers gave me a run around and or were rude. Honestly if i could rate the store 1 star and tammy 5 i would. This store needs more employees like her. read more

This place is an awful mess for a store where every section is locked up and behind glass. If you want to be followed around the store while you look around this is the place for you. I went into the makeup section and was literally followed around as i looked through the aisles by a small old woman. Mind you, everything in that section of the store is locked up. I took it personally when I knew others were waiting for her assistance but she was more focused on me. I told my boyfriend out loud that I didn't understand her need to follow me when she had others waiting and finally she said "let me know if i can help you with anything" and walked away. She came back a min later but somehow was nowhere in site when I pressed the button to be assisted. I got irritated and decided to leave, I only got 1 thing of the 7 items I came in for. And when decided on the item the lady grabbed it for me put her hand out as if to give it to me but when i reached for it she pulled it back quick and said "I'm going to put it in a lock box". I think this is what they normally do but honestly the whole experience rubbed me the wrong way. I like having the choice of picking out my own items and not having to push a button and wait 15 mins before anyone gets to you for literally everything in that store. I'd rather pay the target prices. read more

"What do you need", that's the exact words I got when I went to automotive. Secondly, prior to that I was already in line and I was passed up. The young man lacked maturity for people service. I didn't feel welcome as a client, though I've been going to walmart for an oil change for a long time now. There have been others that worked at this station, and they are better qualified for the job, people person. This time service grading was a "D". read more

Went to here while traveling for work. Tried to do a MoneyGram to the Philippines. 4 employees and none of them knew how to do it. This is after standing in line for 30 minutes. read more

H-o-r-r-I-b-l-e !! The few dollars you save here and there IS NOT worth the headache . Went to get an oil change and waited 30 minutes to be told 2 hour wait. Did I mention I was the 3rd car of the day. read more

Perfect place to go for anything, quick and it is right off the 15 freeway. customer service is poor though, which is always expected at wal-mart. read more

Walmart - Department Stores Near Me - Rancho Cucamonga, California

Javier in electronics was great helped me with purchasing my tv & taking it out to the car thank you so much polite & great customer service

They need to hire more people. I was standing at the Health & Beauty section for 30 mins waiting on someone to open the locked merchandise for me to get a razor. 30 mins just to get a damn razor!!! If you're going to have locked merchandise, At least hire more people who can take care of all of that. They only had one person to take care of that section . It's not the first time this happens, I live down the street from this store and I come here all the time and it happens every time. So much to the point where I have to write this yelp review. It just got ridiculous . I thank the lady who is by herself in this section though, because I can't imagine having to take care of all those customers by yourself. Walmart, HIRE MORE PEOPLE or schedule more employees. read more

Just stopped here to receive a Walmart to Walmart and the older lady that helped me was very rude. Not sure what her problem was and I didn't care to ask. This location will longer receive my business. I'd rather drive the few extra miles to a more welcoming location. read more

The worst experience for changing oil. Open at 7am but start taking the car at 745am. Short on personel. Not recommend to do oil service this walmart read more

The Walmart Branch in Rancho Cucamonga CA Chose to dump several copies of Barack Obama's brand New Book, "A promise Land" in the back of the store where no one can see or have access to them. When asked, one of the managers Ms. Amy said they were left there because of Black Friday. I reminded her that these were the only new releases left in the back of the store unattended. She shrugged off the incident with a smug chuckle. One wonders why a mega retail outlet as Walmart would chose to dump Barack Obama's or anyone's brand new release in the back of the store where no one has access to it. read more

It wasn't too bad here to be honest! At least they have SELF-CHECK OUT LANES! Much much better than the walmart on Gale Ave in the City of Industry! Moreover, I love how cheap the 97 cents bread and the 1.53$ Chocolate milk are! That's my breakfast from Feb 2017 to May 2017)! read more

Horrible! They really don't care here. They know if you're coming to Walmart, you're already in a pinch so they give very crappy service. They do the bare minimum. I came to get one thing at 11:55, they close at 12, even though there were a lot of people still in the store and they were technically still open, they refused to let me in. They deserve 0 stars. I hate this company read more

While here you often run into disgruntled cashiers and some crooked smiles. I understand these employees may be over worked or just tired of personal interaction; however, whenever I am buying electronics at this Walmart, Larry always goes above and beyond to make sure he's exhausted all options to meet my satisfaction as a consumer. I always enjoy his conversation in relation to the products I'm buying. Great employee there. read more

Store always has inventory on the floor and on pallets always have to go around obstacles in order to get what I want. Employees look like they hate being there and whenever I ask for help they always have to get someone else to help me and I keep getting myself into a loop and at the end I don't even end up getting helped read more

I purchase a tent and when I got to my camp site to set up the tent there was nothing but trash inside . And it's out of stock.

Don't count on picking up product when you order online. No communications between employees as to where the product after confirming that is ready for pick up. read more

If I could give this Wal Mart negative stars I would. I've been to Wal Mart stores all over the country. This store is by far the dirtiest. It's disgusting. Even the parking lot is disgusting. Nor do I feel safe there...even though its located in Rancho Cucamonga, which is a nice area. As soon as you enter the parking lot, you'd think you were in another city. I live just a block from it and I'll still drive to Target. I go to this Wal Mart maybe once a year in an emergency, since its open 24 hours. Aside from being filthy and sketchy, its disorganized, cramped and the employees are rude... but can you blame them? They work at Wal Mart, for crying out loud, and anyone who follows economy news know Wal Mart workers are paid so little we, the taxpayers, are subsidizing their paychecks with food stamps and other government assistance while the Walton family receives salaries in the $billions. read more

Absolutely disgusting! We came here to get my daughter a toilet seat so we can start potty training her. After we bought it and were loading all our stuff in the car, I smelled something weird. After looking around through all our stuff I noticed that the toilet seat we just bought smelled like shit! Somebody bought the toilet seat, shit on it, returned it and Wal-Mart put it back on the shelf. We returned it and got our money back but the girl in customer service said its not up to her whether or not they put it back on the shelf! I will never return to a Wal-Mart again read more

I have been a regular customer of this Walmart since it open. I thought it was decent place to shop. However, recently I was embarrassed by staff and discrimbaned against by management. I have a very rare handicap. Staff detained me & ordered me out of the store. When I tried to explain I can not shoes as it could cause me lose a foot. She said?, "rules are rules'. When I tried to explain she was breaking the law she began to yell at me which greatly embarrassed me. I asked to see a manager and went to the check out. At the check out I again asked for a manager. After was check out a manager still had not been called. I told the clerk I was not moving till a manager was called. When he came I told him what breaking the law. He said she was right. My sister said even if it was your mother? He said then she would have no more pain. ??????? read more

For a Walmart, this one's not too bad. Cleanly, nice employees and lots of products. Only thing is that sometimes the lines can get pretty bad here. read more

People who complain about a 10 cent bags or a 10 dollar watch are too funny. Why do people always have to complain about stupid shit. It's Walmart what do expect and employee to actually know where to find something or to actually be polite and get out of the customers way while they are shopping? No, it's Walmart come on but to complain over shit that should be expected really?! Come on Tom and Mary. I hope you have a great day. read more

I waited in a line for a pack of car speakers and the cashiers had their own conversations while there was about 4 other people in line. I'm super disappointed in the service here. read more

Was not satisfied with any of their associates they did not want to help at all we called Kathy an associate there 3x and she had no other choice but to assist us . She even called a different associate to help us and say I don't know what they want and walked away . Even the assistant manager didn't assist us as well, horrible service exactly why we always go to TARGET .we were just nearby this Walmart so passed by . read more