Most of the essentials are locked up which I don't mind..But the customer service sucks!!!!I was in the beauty section, pressed the button and waited for service...a black lady came to turn the button off but NEVER asked me what I needed and literally turned and walked away....I knew she seen me but I feel like she was discriminating against me cause I'm not black!!!!!crazy that a race that gets so hyped about discrimination would do the EXACT same thing.....SMH.... read more

There were no carts when we were looking for one. I looked outside and near the entrance---none. So my mom told an employee and the manager and him went out to look for some carts. I got a cart from the ones they brought back, then my mom and I were looking at the watermelons near the entrance, and the next thing I know a guy sweeps by and grabs the cart. It's implied that it's our cart, as it's within 2 feet away from us. But I guess it wasn't implied for that person. So I tried to find another cart... This happened today around 5pm. I like Walmart. Walmart in general deserves a 4 star rating, but this experience was a 2 star one.....which is why it gets a 3 for me. I'm probably being a little too nice. read more

If you can go to the Walmart in American Canyon, the PLEASE go! I went early morning in 2020 to purchase a frozen lasagna and one other item. Got home and didn't realize I'd been charged double for the lasagna. I went back twice that week and was told their "return system" was down. I wasn't able to go back again that same week, so I went back the following week. One of their managers accused me of lying! Told me she needed to review the tape to determine if I could get my money back for being over charged. I told her about the "return system" being down the previous times I'd been there. Needless to say, I got my money. However, she was too chicken to do the refund herself!!! I HATE THIS WALMART!!!! read more

This is a review for the pick up service. Wow, I am SO impressed with walmart's pick up service. I have ordered through pick-up twice and it was so great. The first time I ordered lashes and some other items that I knew were locked up and I didn't wanna go through the hassle of waiting for someone to open the glass for the multiple locked items. I parked, called the number, and someone was out within 5 minutes. The second time I ordered some items but unfortunately two of the five items were out of stock so they substituted it. When I got there, I was able to decline the substituted items and get my refund right then and there. I would also like to add that walmart now has the option to opt for bags or not. This is an option that I wish Target, Walgreens and many other stores would have as I am always charged for bags I didn't receive and have to go through the trouble of calling customer service. Overall, I really recommend shopping through the walmart app or online for pick up. It is so much smoother and efficient. read more

First time here and we had a very pleasant experience. We ordered online and picked up at the store. It is a large store but there was no shortage of helpful employees to ask where we needed to go. At pick-up, the employee was very helpful. When we left the store, the security guard told us he remembered us and the security guard outside engaged us as we left. We'll be going back, not only because of the friendly and helpful staff but also the fantastic prices. read more

If I can give a minus rating I would have! I called and no one answers the phone on the 3 departments that I tried! So I called 3 times the main number provided by Google maps and first I let ring for 3.34 minutes and so I tried a different department hoping I can be transferred to customer service also rang 15 times no answer! So tried another store and I call and someone answered after 4 rings! Store manager pls provide better customer service!!!! read more

What can I say, it's Walmart in Richmond. The big heavyset guy with a beard standing at the refund line is probably the worst Walmart employee and that's saying a lot. I don't have high expectations in terms of customer service at Walmart. If they're able to check me out that's all I ask. This guy is blocking the refund line and doesn't say anything. So I go and stand at a certain spot and he gives me an attitude saying I'm blocking the area. He wants me to stand behind him and he's pretty big and fat. He's the big bald white guy. I'm wondering ok so I stand behind him. And he gives me an attitude again that I'm next. I'm like ok you're blocking me. Apparently he's in full uniform and he's waiting for a certain employee to prob do some shady stuff for him. His name is drew read more

They need to close up his walmart down. It's terrible! Management is awful!! Customer service is terribly slow, but it's bc of management and their "I don't give a damn" attitude! Every time I come here to get something it's either not here (even tho online says I. Stock) or when I go to the money center they can never take care of what I need. I never have issues with other Walmart's. Just this one Oh and they NEVER answer their phones read more

I was there to get a PS5. They said they had 9 in stock online. I saw one and wanted to buy it. The "manager" said no. I was ok with it until he sold it to an employee named Eduardo. I don't think he was a manager and I'm pretty sure he was selling it to employees to make a profit. Here's the video. https://twitter.com/i/status/1337255015853920258 read more

I have seen WallyWorlds all across this great nation and this Walmart is hands down the worst I have ever been in. What is going on with that floor plan?? What is going on with employees outwardly cursing at each other?? What is with visably dirty store?? read more

I know they have good prices and I have a very large selection the only thing I can't figure out is why the security seems to follow you when you're not doing anything wrong he is so obvious that he was following me I'm sorry but when I work for a security company and they see me in uniform why they feel like would be stealing something is unknown read more

My mom bought me a $133 Phillips tv here what a deal the Sony DVD player did not work however and was clearly used although it was advertised as new but on our trip today they did the exchange so all was good hopefully this new device will work cross your fingers also my air fryer I ordered never arrived weird. read more

Worst Walmart ever & I've been to several. This Walmart never has items in stock, always empty shelves & the ice cream freezer have old ice on ice cream, looks very unappealing. The meat section, etc. always look bad. Not sure why other Walmarts are always stocked & this location has so many empty shelves..I have been patronizing other locations, because this location is the worse one. read more

Walmart - Never any pet food - Department Stores Near Me - Richmond, California

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I was wrung up by Charanjit at checkout. Everything was fine until I asked if I could please get a gift receipt for two of my items and she said we dont give gift receipts. I asked another worker and she said they do, when I told her that she got mad and rolled her eyes at me. Then she was trying to charge me separately for everything and U told her no I want to pay it all together and she laughed in my face and started shaking her head. I told her thats so rude why are you laughing at me. And she just kept laughing. Usually everyone here has greeted me and been so nice. Never have I had such a bad time with a cashier. Its unacceptable. read more

ZERO STARS- this place is a migraine in physical form!!! I cannot even express how frustrating I was with the return service here, but let me try!! I bought some items using both a Walmart gift card ($100) and my credit card ($100) and came to this location to return one thing. When I didn't see the money in my account after a few days, I looked at the receipt and realized that they returned the money to the gift card which had been thrown away by the cashier upon purchase- a common practice I was told. I thought it would be an easy conversation since I had the return receipt as proof, but the manager at this store berated me in front of a line of people and accused me of lying about my situation. She then told me if my return of $40 was so important to me, I could make a written request to view security footage proving that my gift card had been discarded. Ain't nobody got time or patience for that!! This beyond annoying situation came after multiple long phone calls to this Walmart telling me I had to come in to resolve the return confusion, despite me saying it was a very long drive. Well thanks for stealing my money Walmart!! And hiring incompetent angry people as management. read more

Ryan the manager refused to take my return for a defective appliance that they sold me because he said they stop returns at 8pm even though they open till 11pm. He said it was clearly stated on the website, which was a lie. I looked up the website hours and showed him this wasn't listed and he said sorry the website is outdated and still wouldn't process my return even though I dragged a heavy defective appliance all the way back to the store. Avoid this sketchy Walmart with a dishonest manager! read more

They should just close this branch. There is no customer service and ghetto af. Dirty aisles and the merchandise look like they got tossed around and put back. read more

Worst walmart store I'm the Bay Area. Bad customer service to the max I will never spend my money at this Walmart ever again. Sharron told me there was no one Higher up I can talk to you till the next day but Olga was there but they couldnt help me when the battery i bought there clearly has a 2 year warranty. They tried to tell me I didn't buy it there but I did. I feel so played it's not right how they could do that to someone n be okay with treating someone like that. The way they treat their customers is wrong read more

Cashiers are horrible . Slow and they make you beg for bags . They don't want to bag anything . All the people looking for jobs it seems they can hire people who move faster than a turtle . read more

This has to be the worst Walmart of them all. Items are always out of stock for months, complaining to Supervisor is waste of time, each time was told Supervisor assigned to the dept. is not on duty & message would be given. Well it's been a month & same shelves still empty. Also if you can't find an item look above to see if there's additional supply that they never restock to the lower shelves..I will start patronizing a different location, as it seems this one is on the lower list of receiving it's regular inventory. read more

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The staffs here were friendly and super helpful. But its getting more and more difficult to shop at this Walmart. This is a two story building and we need to use either the elevator or the escalator. First floor is grocery and second floor is home goods. Unfortunately, the two just alternates in breaking down. Some days the escalator is out of service, some days its the elevator. Every time I come here, one of the two is out of service. read more

Walmart, the largest retailer in the world, it figures! I purchased two lounges in February this year, on Walmart's website (online). At no time did I know Walmart had 'marketplace" products online as well, never heard of "marketplace"??? I purchased both online with Walmart, and stored both until early June after the late May rains. I set on up to RELAX on, get some sun, and as I was face down, the leg towards my head collapsed pinning my knuckles under the frame on the cement. This was about June 3, whereby I called Walmart and wanted a full refund and wanted these UNSAFE-defective design, lounges picked up. The first Walmart associate said he would send Fed X labels, issue a credit, waited all week, called again on weekend of the 10th, same results, called on the 17th same results, then I asked for a supervisor, whereby the supervisor stated it was a "marketplace product and I needed to respond for refund within 90 days. I didn't need these in the rain! She sent me info for corporate, who stated I should contact the CC's company and terminate payment. I did and Walmart refuted it. These lounges were suppose to be relaxing)). So now I have defective lounges (2) to discard, and have paid for. COSTCO, Home Depot, Amazon would have issued an immediate credit and made arrangements to be rid of them. The engineering on these lounges is defective-UNSAFE, I told Walmart this, and they have the $$$$$ and move on, screwing valued customers. Never Again! Tell your friends and associates of Walmart's tricks, Marketplace, a scam to sell inferior, poorly designed unsafe products, not caring about their customers. Have pictures of the poorly designed leg after I used the lounge for less than 15 minutes total! read more

The Walmart on 88 Orangethorpe has the rudest employees of any Walmart I've previously visited. Apparently, the only qualification for employee of the month is to have zero manners and a distain for all customers. Bottom line: If you expect to be treated as a valued customer avoid this Walmart. Regards, Dan Dunlap read more

I recommend not buying from a third party seller. It can become a hassle. Other than that they do have great product in store and it's an okay place to shop as their social climate is not the best but it'll do for the prices they have. read more

Worst. Walmart. Ever. I ordered a video game on the Walmart website (Battlefield 4 for X-Box 360) with in-store pickup at this location. I received an e-mail confirmation in the morning saying that my order was ready to be picked up. So I head over to the store at around 7 am which is around the time they open. I head over to the in-store pickup station and tell them I'm here to pick up my game. The worker says, "We're not open till 9am." I told them that I received an e-mail confirmation telling me the game is ready to be picked up and there was no indication that the in-store pickup station was open on certain hours. After about 5-10 minutes of convincing them to let me have my game, they finally give in and let me take it home. So I feel pretty happy and relieved but... I get home, I open the game case, and I find... NO GAME. JUST BLANK CD-Rs!!!!!! I paid money, argued, and they RIP ME OFF! I still have my "game" but was just so mad that I haven't gone back to return it yet. This location is GHETTO. They have BAD SERVICE. Stay away from this location and just go to the one in Martinez. read more

Walmart - I bought this "New" from Walmart and it came with blank CD-Rs instead! WTF!?!? Check your games before you leave the store! - Department Stores Near Me - Richmond, California

I ordered yakult and yogurt and can't believe in 80 minutes it came .Wow and wow.

Walmart.com is making promises this Walmart store at Hilltop Mall can't keep. My refrigerator has a filtered water dispenser, which is great, but the filter needs to be changed periodically. Being somewhat of a specialty item, I felt graced by fortune when I found the filter I needed on Walmart.com for $15 less than anywhere else. On Walmart.com you can check if any particular store has an item in stock, purchase the item, pay by Paypal & have that item ready for pickup at the store of your choosing. I did all that & chose to pickup my filter at the Hilltop Mall Walmart. Wrong choice. After getting a text message informing me that my filter was ready to be picked up, I drove over to Hilltop Mall Walmart & went to the Service Counter for online orders. Not a single Walmart employee was there, just a 1/2 dozen other customers already waiting. I activated the touchscreen that is supposed to summon somebody. Nobody came. I called the Walmart from inside the Walmart & told the employee who answered that there was a bunch of people at the Service Counter, including myself, waiting to be helped. Nobody came. It was just over 20 minutes before anybody even showed up. From the moment I 1st got to the Service Counter, it took a grand total 45 minutes for them to hand over the filter I had already paid for. Pathetic. Walmart.com makes shopping for stuff at Walmart fast, convenient & easy. Getting that stuff from the Walmart store at Hilltop Mall is a total catastrophe. Verdict: Walmart.com - pretty cool Walmart at Hilltop Mall - sucks read more

Walmart here is huge, on 2 floors. spacious. negative is the security measures installed (blocked/deadend aisles to hinder theft). shopping takes longer as one has to walkaround the blocked aisles. buys: battery twin pak (6v)4.94 -cheaper than regular hardware stores leftovers: -employees helpful but often don't know much either. -store clean, uncluttered aisles. read more

Cheap stuff lives here and I buy it. Restrooms are clean, I've found all staff to be helpful. Not giving 5 stars because amidst the cheap, good stuff lives some cheap, crappy/poorly-made stuff. Also, this mall makes me nervous sometimes - seems like borderline ghetto people shop here. I think someone dumped their milkshake on the hood of my car in the parking lot.. read more

Walmart - Can fit a kid in here. Good for use as giant ice/drink cooler, toy storage bin, or fun for summer water play. - Department Stores Near Me - Richmond, California

Went to the store looking for an item. There was no more available on the shelf. Asked an associate if he could check for me if they had any more in stock. He said without hesitation or checking that what's on the shelves are all we have. Well that was real helpful. A few seconds later, while in the store, I ordered that item on my phone and picked it up right then and there from the pick-up desk. Thought the associate said they didn't have anymore? read more

What is this folks, Walmart decided to lock up the fishing tackle. If I needed a 1.86 lure I'd have to find a cashier to unlock the damn glass case. The only thing I come to Walmart for are sweatpants, socks and cheap fishing tackle. Lmao read more

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This place is typical as far as Wal-Marts go...a lot of people say it's ghetto and I can see where they're coming from...I stopped by here on my way to Northern CA and even though it was short 10 minute trip, I couldn't wait to leave. They have a ton of very commercial items and cheap merchandise. I guess if you're desperate, this place is okay to go to. read more

Boilerplate review I use for all Walmarts everywhere. Yes it sucks, you only go here when you absolutely have to. BUT SOMEHOW they always hire the nicest and friendliest people. One of life's great mysteries. The employees are like lotus flowers, growing from a swamp. read more

Decided to come here instead of Alameda just to see a different and thought better store. Got near the area and already almost got into an accident due to the parking lot lines not clearly painted. Got finally parked and got inside, but things didn't improve. The store is so poor that they couldn't even get a McDonald inside. So had to find stuff off their shelves to eat. Came up to some kind of giveaway and almost got tramped by people fighting for the free the stuff. Then when it came time to pay, the cashier was giving me trouble because my credit card only had my initials instead of my full name for a $5 charge. Then wanted me to thank her for taking time to ask for management approval even though it was just $5. read more

Two parking lots are available to enter the first floor (groceries) or the 2nd floor (home and yard supplies). Plentiful of parking which is convenient. Huge store and probably not the best layout as things weren't easy to find. Lines are ridiculously long because there aren't enough check-out cashiers. Items here are very reasonable and affordable. They have great brand name things too! I would come here for small home things that you want for the low price. Not much to say, I mean it's Walmart. read more

This Walmart in hilltop is trash the store always smells the service sucks they really don't care to do there job they take forever just to come unlock items that they keep locked up the lines are ridiculously long downstairs and I don't understand why they ask to see the receipt when they just watched you the whole time in line paying for your items they need to be shut down like they did the mall it's pointless to have a Walmart there is they can't even keep it clean or have no more then three to four lines open downstairs they don't even deserve one star read more

I approached this Filipino lady worker to ask few questions Me: excuse me, where can I find shoes for the infants? Worker: over there! (Pointed to my left) Me: which aisle number ? Worker: why don't you go there and look for it?! Me: I've been there and I can't find them Worker: just kept going there and you will find it Me: what about baby formula ? Worker: go to the register and ask!! (Raised her voice) I was about to talk to her in Tagalog maybe she can talk to me better but I felt like she didn't want to be bothered. ‍ I hate this Walmart location. The floor employees there are not well trained and they are so rude every time I go there. read more

For the most part the store was organized and clean. I was looking for a travel adaptor and the guy in electronics searched high and low across several departments to get me what I was looking for. They have a limited supply of shampoo ... I wanted L'Oreal kid's shampoo but they only carry the Suave kid's shampoo and an entire aisle of Head & Shoulders. Facewash however, is cheap and plentiful here. At check out, my $20.00 travel adaptor ran up as $25.00 ... when I mentioned it to the cashier, she got frazzled b/c of her long queue of 8 customers in line ... she asked if I had a camera phone ... and to go take a picture of the tag and have customer service adjust the price. Saving $5.00 cost me another 30 minutes. I nearly went postal. read more

First thing I noticed? I've never seen a Walmart so crowded. And I don't mean by customers (because I have seen that).. Their isles are narrow and they have random displays all over the place. It felt like they didn't have any organization to their products like other stores. They have drinks in one aisle, snacks in another, cooking oil and then soap... I spent some time going up and down isles trying to find what I was looking for. So there was a reason I was finding myself at Walmart - I thought I would pick up some alcohol for a party.. because you know... Walmart sells everything! Well... I went up and down aisles, back and forth across the store only to find myself going in circles and wondering how I could have missed the popular aisle full of wine, hard liquor and beer. After I wandered around through the store again (this time to hunt down an employee- which also took a while) I finally ran into someone who looked like they were stocking shelves. I didn't think I heard her right when she said they didn't sell alcohol so I said "huh"? Then I thought she was kidding so I laughed and said "no really." I was at a total loss for words when she explained they didn't sell alcohol due to their close proximity of a school. And there you have it... a Walmart that doesn't sell everything! read more

Melita. it's been three occasions she's done this. We got an item that was on sale and the tag said it and on display as well! We get up to the register and she says it's 109.00 we said no and went back to show her. When she saw she changed the tag and was about to refuse to give it to us at the price. She yelled and caught an attitude because the prices are wrong in HER DEPARTMENT. Not our fault she needed to honor it. She's done this three times and to African Americans. Just ridiculous send her back to training for customer service! Or fire her and give the job to someone who wants it!!!! read more

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