Typical Walmart, multiple bumped into me and didn't say excuse me. Many people hovered over me or crossed over me and my cart without saying excuse me, just poor manners, in the same shopping center I went to target like night and day. On multiple occasions I asked people for help, everyone said they were new, one guy with such confidence gave me an J 33 however I was told that I was wrong information and I had to go all the way across the super center of this Walmart to only find they didn't even have the item that I need it... I was able to find an inexpensive toaster and bottom loading a water cooler essentially a bunch of things that I don't need. Did anyone expect a 5 stars?... lol read more

This morning at 7 AM, I went shopping at the Walmart in Burbank through Instacart. When I approached the cosmetics section there were 4 other people there. A woman came up and said she didn't have the key and would be back shortly. After about 11 minutes, another woman arrived, opened the cabinet and I asked her for mascara and concealer She told me she didn't have the key to the magnet lock and would be back. Perfect ! This went on for about 15 minutes. I asked three different employees for help, but none of them could assist. Finally, at around 7:15 employee came and said, Oh, wait a minute, I don't have the key. I got frustrated and reminded her that she had said the same thing at 7 AM. She started shouting at me, trying to provoke me, and I asked for the manager. She began to cry, which felt like a performance. And yelling what her shift start at 7 am excuse me but you will be at 7 and said you not have key . You come back second time and said wait a minute again . You are a joke ? In the end, the manager told me to leave the store and refused to serve me. I didn't even want service anymore I just wanted to finish my order. I have a time constraint with Instacart, and waiting 15-20 minutes is unacceptable. In the end, I had to leave my $40 bag behind and lost the order. The employee who caused all this stayed on the job. My conclusion is that Walmart is the worst store in the world especially in Los Angeles . In Hawaii this store is amazing . they don't care about customers, only about keeping their jobs for their employees. I won't mention any nationalities, but the manager didn't care that. I'm a single mom and could lose my job over this. If everything is locked up, then it's your responsibility to unlock it instantly. I shouldn't have to wait at 7 AM when the store is empty. It was already about 7:14 by the time I got the second wait a minute. This is serious? Amazing performance Shaffika ! I will be complain by mail because this is not normal read more

Not a fan. But not just this Walmart. All of them. If I have to, this is the place to go. The sad part is they have pretty much everything you need. There's everything in Burbank, not to mention great food. So if you have to go to Wally World, come here. Earlier the better. Aisles were clean and the employees seem more professional than what I've experienced at other WM's. Just don't expect to buy aspirin or anything like that without a lock, a key and a special aisle to claim your requested items. read more

Walmart Supercenter - The only good thing about Walmart is that at 6 am not many people are here - Department Stores Near Me - Burbank, California

It's so dumb. They have a ton Of Halloween decorations on display and really cool ones at that but none of them are for sale. Then you got not even half an aisle of Halloween decorations and it's October 2. Staff just tells you they don't know and sends you to different departments. Management y'all are not serious at all. What are yall thinking?? Lmao it's so stupid. read more

Value Chips... always out of stock ! meats are a bit too high !! No deals on beer wines Liquors !!

Also located in the same giant shopping center with Target and others store, this Walmart has more aisles than a regular one and even for a regular Super Walmart, that speaks a lot to how many stuffs they carry in here, everything is just ready for the holidays, the usual suspects would be all the cheap electronic ones, again do your research before you ended up buying junks that you don't need or can't use for a long time. Then check out toys and more toys because it's Xmas and you have to buy them for all the children as presents :) although all the good collectibles were locked inside glass cases :( read more

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5 stars for Lanette- i think she's a manager at this Walmart. my husband and i had a little over $100 on an e-gift card we wanted to use and it wasn't working for some reason. we had to install the app then link the card to the app despite not having to do this the past few times using the e-gift card checking out. there was a load of trouble still getting the card to register. if it weren't for Lanette honoring our card and helping us out we would've been denied by the rest of the cashiers. which made me think about old people. do NOT get a loved one an e-gift card. they're a scam that you now must download the app just to use your gift card when it is fully functionable to just scan without having to download anything extraneous. so 5 stars to Lanette for not turning us away and helping- 3 stars to Walmart because shame on you for making things unnecessary and complex. read more

This is my go-to spot to charge my Tesla. There's a row of 5 Tesla Superchargers in this massive Walmart parking lot that are always open, because let's be honest: people who shop at Walmart don't have Teslas. I'm not trying to sound elitist or anything, but it's true! My little secret? I charge here and then stroll over to Sephora to go ham because, ya know, I'm Rouge. (IYKYK.) What can I say? I know a good deal when I see one. But this time, I had a thought: What's it actually like in Walmart? I ventured inside, and let me tell you, I'll never be the same. If you're shopping at Walmart, you're doing some retail damage--and that's exactly what I did. I walked in with a cute little Sephora bag filled with Kiehl's products and a lip liner (which I later returned, but that's beside the point) and walked out with a 75-inch TCL TV, a pair of Wrangler jean shorts, a Deadpool Marvel Legends action figure, Q-tips, a 16-pack of French croissants, a Swiffer Wet Jet, a life-sized Taylor Swift cardboard cutout (where she's giving a mischievous grin, by the way), a 12-pound bucket of Reese's peanut butter cups, and 3 gallons of chlorine. And YES, it all fit in my Tesla, thanks to Raul, a Walmart cart boy I tipped $20 and a handful of Reese's. He was so sweet, he even came by my place later to help me with... a few things. PROS: They have everything here. CONS: It's the Wild West in there. A man in the toiletries aisle offered to sell me a carton of menthol cigarettes (which are illegal in California, FYI). And no, he wasn't an employee. All in all? I'll definitely be back! read more

Why do they do their stocking at5:00 pm when the store is packed with customers... You can't walk into an isle without almost getting hit by these god damn carts. . I'm a real polite person, so I excuse myself when I almost get hit my these carts, ....no response from the workers. I'm not writing this to be a complaining asshole. I come to this store a lot.. but enough is enough. What the hell happened to Walmart? It used to be a please t place to shop , damn shame. Sam Walton never would've tolerated this......I'm done with this place. read more

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We have a 38 year special needs son who is in a wheelchair and needed to take a electric scooter out to the car to get him out. People were sitting in the scooters that didn't need them and a rude door person would not let us take the scooter outside to get him. We know we get a lawyer involved and still may do so read more

I haven't been inside this store in some time for ALL kinds of reasons. Yes you have your wonderful employees and not so wonderful, but I don't know how they are trained or what is going on with Walmart Corp. I have been relegated to ordering online. Another nightmare, I have to share somewhere. If you order online and denote that you shop at the Burbank store, you would assume the items you order come from this store, unless they have a warehouse somewhere. Place an order yesterday, I think it was 8 items for shipping. Which in almost the same as delivery without the $10 charge and tip. It said there would be 7 deliveries. What? Ok, I will wait an extra day and cut it to 3 deliveries. The first delivery never showed and their tracking system was not working. Not life or death but did cause me some problems. I will say that customer service online is courteous and very helpful. I was told they could not find a driver to deliver the items. It was only a $88 order, so ok, I will wait another day. Last week I ordered pet food, specifically 6 cans of a certain brand and some other stuff. One can was in the large package, and the remaining 5 cans were INDIVIDUALLY wrapped in their own brown envelope WITH a label. Now if that isn't a blatant use of labor and paper, for a $.73 can of food. Makes NO sense. Walmart needs to get it together. And their 3rd party sellers are a joke, we have that on Amazon, why would I come to Walmart to see the same junk plus shipping charges and unbelievable shipping times. I miss the old Walmart. read more

I purchased a tv today and had it delivered. I was told an employee by the name of Franklin delivered my tv, however, the tv wasn't there. I caught on my Ring camera that the delivery driver took a photo of my tv, never knocked, and proceeded to take the tv with him. I called Customer Service they said they have photo proof of the delivery and are unwilling to refund my tv. They advised I call the store where the tv came from. I called the store and spoke to Stephanie, who claimed to be the manager of the Online Orders. She didn't ask me for an order number or any proof of the theft and instead referred me to Customer Care. I asked for a manager above her but she said she wasn't sure who the store manager was. My foot is broken which is why I couldn't pick up the tv in store. I have yet to receive any type of help. HORRIBLE EXPERIENCE! read more

This is the worst store I've ever been to in my life! The only reason I even bother to come here is because they have a larger variety of grocery items. This store is committing FRAUD to the public because employees that work, the grocery department,produce, & general merchandise do NOT stock products in its correct pricing placement. wherever there's an empty space. that's where the employees throw it! I cannot shop here unless I have my price checker!! This is crazy! Not to mention, the employees are extremely RUDE!!!! I took several pictures of at least 25 items that were misplaced around the store because of crappy stocking from the employees. I showed it to the manager & I repeatedly have told managers overtime this constant fraudulent problem. They don't give a damn & do nothing because nothing is ever changing to correct this huge problem. I brought my daughter here when she was 20 years old &I remember a produce employee making a disgusting sexual comment about my daughter to another employee standing next to him because I was watching him stare at my daughter & describing her. he left before I could get his name. Employees that work here are an embarrassment to the company. There's only maybe 2 or 3 act likehuman beings. This is at Walmart,, this is HELL MART I understand customers can be difficult. I work with the public myself, however this store needs teach people who work a care how to work with the public. Frankly, they don't have any business working with the public if they don't have any type of customer service skills. read more

I don't know why I would expect anything else. Maybe I thought it being a nice place like Burbank would influence a place like this. Needless to say, this Walmart lives up to its company's reputation of being a S*it hole. Like..... the socks are locked up behind locked barriers. Who does that? I didn't even look for the other things I was coming to get. The lines were ridiculously long anyways, and the place smelled like sewage, and was filthy. Good thing there's other options inside empire center. I left in frustration and went to a different store. Definitely won't be trying this nightmare again. read more

Employees helpful but hate the new policy that only Walmart plus members can use self checkout. Appreciate they're open till 11 PM. Parking lot is filled with electric vehicle people in line to charge their cars. read more

These mega stores are scary because all I want to do is spend hours here buying a bunch of stuff I don't need. There are always some great bargain to find while browsing the aisles. read more

Walmart Supercenter - Welcome to Burbank 2022 - Department Stores Near Me - Burbank, California

Recently I went here and the prices were either wrong or not there. I need to know the prices. This is why so much items are left in the front or in other aisles. Managers need to do better on making sure pricing is visible. read more

This Walmart is huge!!! I got all my shopping done in one place & customer service is so wondrrful!

A lot of selections without needing to buy in bulk and the price is competitive. Large area and clean. Parking is ok, people leave frequently. I was looking for yoghurt starter and still could not find it here. But I found the last shoe glue. I don't know why only one left. Quite a few items are not restocked and it seems like it has been days instead of today. They range from green onions and some veggies, shoe and metal glues, curry mix and others. Cashiers are open only 3. And I got the best one from Armania. I like Wal Mart. But it is too far from Santa Monica. I wish they open one here soon. Young employees are really nice and helping me find what I need with their gadget. That is something new for me. The super center in within a big mall area that's got everything in it. Will visit next time. Wal Mart is close at 11pm, which is also a plus. read more

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Came here twice for flee collars. They have them behind protection case. So you need an employee to access to open. First time I stood there for 20 minutes. So I left. Today i sat there for 30 minutes. Meanwhile there's 20 employees near by packaging but don't have access to unlock these cases. Bad and horrible service read more

I visited Walmart and SURVIVED. Begrudgingly, I admit that when I thought of Walmart, I associated it with the people. Yeah, they exist, but so do others that want to save, in addition to those such as myself that have found foods here that I cannot find anywhere else. Specifically, these freaking awesome cookies in some sort of similar variation that you know some of you enjoyed as a kid. I almost don't want to give them away since I don't want them to sell out. They take me back to childhood, and in a good way. Otherwise, visits to the store could be worse. Of course I decide to experience Walmart at its finest during the pandemic but they had the line moving quickly and for the most part, things were efficient. I had the nicest ladies at the pick up/return counter on separate visits, I wish I read their name tags to give them credit. The lines to check out-I go to the self checkout one-are kind of confusing but once you figure it out, it goes pretty quickly as well. I can't blame Walmart for this but I feel as though one week you are allowed to bring your own bag, the next week you are not.* I had overheard someone saying that you could not on my last visit, so I crumpled mine up (I really love Baggu bags) to fit in my pocket. Plastic bags were free at checkout so this was fine. I even made a stop in Orange County at another Walmart and that went well too. Heck I even bought a $12.96 top online and you know that is the one top that people seem to compliment me on the most, go figure. And I sure as hell tell them where I got it, and see if they believe me. Yep, I can't hate this place. I'll go to freaking Mastro's the night before then come here the next day to stand in a line since that is how I roll now. *This seems to happen at some grocery stores also. read more

Barbara is the rudest clothing customer service attendant. I picked out 2 pieces of scrub pants and proceeded to the fitting room where Barbara had been eyeing me as she hung clothes up. I went to ask, "may I please try 2 on?" She immediately interrupted me and said, "NO! NO!! The fitting rooms have been closed for 4 years now!" I was literally surprised at her reaction but didn't react back. It's just disgusting to see her take out her frustration on the hatred of her workplace on her guests. Barbara doesn't appreciate her job, she shouldn't be given the opportunity to work when there are many others who would be thankful for the blessing of having such a job. That's me included. I've worked many retail jobs and have never spoken to guests with the word, "No!" This woman needs to be reevaluated mentally and given a drug test. She put such a bad taste in my mouth and this Walmart just lost a customer. Bad job Barbara! read more

Third best Walmart location in the LA SFV (Fallbrook is number one, Porter Ranch is number two in my opinion...)... I know this place is currently chaotic during these very unique times in the world, but even before then this place can get a little rush hour foot traffic during weekends, afternoons and evenings... While there is plenty of parking... the flow of the Walmart at the Empire Center is non-stop... so many people in and out like clock work you might be waiting for a while to get in and out of the lot alone... but your experience in the store will be a pretty easy one to navigate... more or less.... all the grocery aspects of Wally World Burbank are on the left half of the store.... super spacious layout.... twice more than the rest of the store. The mid section is mostly clothing, home goods, etc and electronics, personal hygiene and seasonal to the right. They have restrooms in both the front and back half of Walmart... that are usually kept up immaculately. The check out time is usually under 15 minutes even in a lengthy line. Often fully stocked overall with a few minor exceptions and definitely some amazing bargains in all areas even produce and frozen foods compared to Target or grocery stores in the area. Definitely prefer this slight chaos to Panorama City location overall for sure. If not for the location clustered in with SO many other businesses near by... I think this would rank at a higher preference for myself... maybe for most. read more

Walmart Supercenter - Department Stores Near Me - Burbank, California

Trying to speak to the manager named "ROY" after two employees called him and walked away and said " he would be back ". So unprofessional for being a manger Even after we let them know there was a piece of metal lifted where someone one can really hurt and that I was hurt with it . read more

Walmart Supercenter - Metal lifted by seafood fridge - Department Stores Near Me - Burbank, California

Employees are down right RUDE! The Worst customer service. Please hire people with personalities that don't seem irritated when you ask them a question. read more

Customer service more checkers it takes way way way to long to get out of this gut wrenching store ! All the changes in the last 5 yrs are ridiculous ! I hate Walmart ! read more

They had a limited selection when I came in earlier. I was trying to find something specific. I felt a lot of the stuff here was picked over, and that they don't hire enough people to maintain the aisles as they should. Pricing is cheap, which is probably why everyone comes here. So sure, they have deals, pricing is ok. But they should clean up the place a bit more. read more

Needed some stuff for our hotel and so here we are. Plenty of parking is available, this location is one of the better ones we've visited. The store is huge and we were able to find everything we needed without hurting the wallet. The store is neat and organized for the most part. Found water, kids bath products, snacks, and travel size toiletries. Self check-out machines are available. We were in and out in no time. Gets the job done. read more

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You know it's hard when you travel to keep up on prescriptions. Especially in a place like Egypt where they don't even have the type of medication your doctor prescribed! I started with the Walmart pharmacy team about 6 months ago and had been satisfied with the ease and professionalism of what they did for me as a new customer. Once you're in the system, you're texted and simple to pop in and out. Plus you've got Walmart to buy anything you need. Well, I've been in Egypt for longer than my prescriptions lasted and was getting nervous, but after a call to the pharmacy and talking to Derrick, who listened and calmly answered every question and just helped. It was all I needed someone to do. They were filled and will be waiting when I return said Derrick. We are here to help. That's pretty calming to hear even from 8,000 miles away. Thanks Walmart! read more

Burbank Walmart isn't bad. Easy parking, helpful and plenty of associates, not to mention well organized. If you prefer a more "Ghetto" Walmart experience go to the Panorama City location instead (I secretly like it there, lol). Burbank for the win! From everyday essentials to seasonal items like that nasty " holiday fruitcake" that never expires this is my one stop shop where I can save time and money also get everything all in one place! I don't love it here, but this Burbank location makes it tolerable. But if you don't want to be seen in here, I totally get it! read more

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Three stars for the products the location has. It's a store. Good job existing, store. Other than that, it's kind of yet another hostile Walmart. People always think it's the customers, but from the p.o.v. of a customer, it tends to be the employees generating the negative experiences. ... Sometimes, it's the nonsensical policies and lack of true managerial power for policy making. What is the point of hoarding 20 motorized shopping carts in the customer service area if those are only meant for people who CAN walk? There's no blue zone next to the front door for loading groceries into a vehicle. Are people seriously supposed to bring their wheelchair in, transfer to the motorized cart, have someone walk their wheelchair back out to the car, shop, pay, ........................ and then what? transfer the items into a regular cart, go get the wheelchair from the car, and leave the store in the manual wheelchair and push a regular cart to the car? ... seems nonsensical to me ... and dangerous. The front area by the door is a red zone, so you really are supposed to use two carts and walk across the parking lot six to eight times, apparently. Assemble and dissemble the wheelchair twice. Okay, we'll try it that way next time. It sounds like twenty extra minutes just to get in and out of the store. Maybe, by that logic, you can just get rid of those twenty motorized carts clogging the customer service area, since apparently, they are not meant for anyone already in a wheelchair. Maybe(*), they're stockpiled at the front(*), because the people who need to use them(*) can't walk into the store(*) to sit down on one. (!!!) Okay. (* !) Also, I think the employees should mind their own business when I'm riding on the back of the chair to save aisle space as well as stay close to the rider's ear. We aren't over the weight capacity, and we do it at our own risk. I complied and got off, so we don't get kicked out. ... but honestly, we do it for several reasons, most of which are safety related-- safety reasons more realistic than the precaution of not riding the back. Of course, after i got off the cart, a shopper pinned me and hit my ankle trying to get by us. Cool. Proved our point quite well. read more

This is the world's slowest pick up. I don't understand how they don't have a more efficient way of doing the pickup. It shouldn't take over a half hour to get your pickup order. read more

Return service in mess nobody would works the same manager rude and disrespectful it's second time the same problem

Worst experience I've ever had. Tried to get groceries delivered for dinner. I could not have more detailed delivery instructions in my order info. If there was confusion, I also have my direct phone number in multiple places. I got an "attempted delivery and sent back to store because delivery person unable to find you" notification. I, obviously, called the store and the corporate number I was directed to, to see what happened and about rescheduling. I was hung up on three times, and put on indefinite hold twice. My mom also tried to call, somehow their convo ended up in my voicemail, the same girl from the store who kept telling me she couldn't do anything, was the one providing info and apologies to my mom. I'm not much of a complainer normally, but I'm beyond frustrated at this point. I'm just trying to get something to eat for dinner. read more

Love this Walmart in Burbank. Service is usually excellent, most things are in stocks, and the parking lot has EV charging stations! read more

Walmart Supercenter - Department Stores Near Me - Burbank, California

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They just cancelled my Mother's Day cupcake bouquet order last minute for Mother's Day tomorrow. Terrible and rude bakery workers. They know nothing about their job and act like they run the white house. Disaster of a store read more

Walmart super store Burbank NOT Walmart neighborhood store Don't confuse the two when googling the name before visiting , everything but lumber is in this store man I mam a great place to walk around and shop till you drop I go for pillows , less expensive milk , donuts , bread , bird food , turtle food , hot corn dogs to eat You can't see everything in on trip it's exhausting it's clean lots of room to browse around for hours big parking lot no one brothers anyone Workers don't harass you to buy anything you are on your own pace to make up your own mind how and when you want to buy something Bathrooms are good by the door & in the back both clean , produce is fresh baked goods are always important to have fresh Go there see what I am talking about Happy shopping everyone read more

I went to the photo area to pick up my photos. I pressed the button at the check-out at the photo/electronics area, and waited for a long time for an associate, when the first associate came, he assisted someone else by the TVs. So I pushed the button, and waited. This associate by the name of Robert, who appeared to have his hand on a sling, ignores me, and chooses to help the person on the left of me even though I was first in line. After he was helping that person, he ignores me and asks if the person behind me if they needed help. Next, after he was done he tried to leave and I told him I'm waiting on help, and he said he would help me after he helped the person behind me, That didn't happen, instead he helps everyone else. Finally, someone came to help me. I don't know what his problem was, but I was very upset, because, I was feeling like why did he ignore me? Was it because I was Asian? It's like how could you look someone in the eye and just ignore them standing there waiting for help, and walk past them to help the person behind, I seldom go to Walmart, and because of this experience I don't think I'm ever coming back. read more

5 stars for customer service definitely. I am pretty impressed at how helpful some of these associates are at this location! Yesterday I needed assistance finding 2 specific spray paint cans out of the 3hund or so locked in the cases on that specific aisle. The attendant looked it up and took like several min to spot them out to me eventho he was not the one who had the keys! These two turned out to be exactly the correct ones.., which I am not that savvy with auto paint/colors/labels/brands. 5 stars+ on that order definitely deserves to go forward to this location staff for an excellent job! read more

Last night i went shopping at Burbank Walmart on Victory Blvd. i had been there on 4-14-24 and used my gift card with no problem but last night i was told i had to add it to an app and something else .. i am a 70 year old disabled women i have no idea what they were taking about i asked to speak with a manager Willy arrived and said he could not help me but he would take me to customer service. I went to customer service he did not I returned back to the cashier where supervisor(coach) Ashley appeared she never once looked at my receipt from the 14th to see that i had used the same method of payment .. she just dismissed me did not look at me was rude and arrogant: discriminated against me as an older person who did not understnd the next step in using my gift card .. willy reappeared and when i asked him why he did not come to customer service as he said he would she called security on me to have me removed from the store: really .. i am a 70 year old women what was I going to do.. i was not stealing i just wanted help to spend money in the store, i asked ashley if she really wanted me to leave as an unhappy customer she said YES so much for customer service .. read more