Horrible customer service, no one is in the gardening section to help at all, to be quite frank I could've walked out with a bunch of flowers and nobody would've even known. I was interested in some rocking chairs I was told I would have to bring them by myself out of the Gardening section, nobody even offered to help!! read more

GOOGLE REVIEWS Sort All grocery24 shelves18 management16 pharmacy11 +6 Sarah T. Local Guide · 17 reviews just now The Cool Springs location is very convenient for me. It could be better. I'd really hate to be that one customer who complains. Just about anything in general lol. Only if they had a certain item in stock. They've been out of Garnier Whole Blends Papaya shampoo & conditioner for 2 months now. & still no restock on this item in store. Too bad other locations & different retailers don't carry this product. Guess I have no choice. But to order this product online. Especially certain face wash products, makeup remover, deodorant. & other feminine hygiene products. I have to shop at Ulta Beauty. Just to get the daily beauty essentials that I need. Since Walmart doesn't carry every product in store or online. Their shelves are always empty & cleaned out. Just makes it very difficult & so frustrating. Still there should be 1 place that carries every single item in store. & always in stock. No matter what. A one stop & one trip to the store. This would make things so much easier. & a lot less stressful. Wish things could be simpler in life. Note to women: When I shop at this Walmart location. & I happen to carry my crossbody purse with me. I can't help but always get the impression of being watched by the employees. Throughout the entire store. No joke! They practically assume that I am going to steal something. I could just be paranoid about it & over reacting. Does anyone else feel the same way...? Like you're always being stalked by the employees & security guards. Just because you're a woman. & you carry your purse with you. Since when is it a crime to carry your personal belongings with you in retail stores. It's not just Walmart. It's every retailer store nationwide. read more

I don't understand why they can't open at the posted time of their hours. I've gone to this store multiple times right after 6:00AM to find the doors still locked, a crowd at the doors and no one answering the phone when you call to ask about opening the doors. I could understand this happening every now and then. I DON'T understand it happening on a consistent basis. Why have posted hours if you aren't going to be open for business? I for one don't appreciate walking up to the doors ten minutes after their supposed to be open to find them locked and then to have Walmart employees looking at me while they go about their business of NOT opening the doors. read more

Slowest oil change I have ever had. Waited over 2 hours and I only got the pit crew oil change. I do not Recommend using this service unless you have all day to waste. read more

That is what the employees of Walmart do unrespect. That is the manager, what she taught to the employees. They took my money from my account without me going to do a pickup and tell me. Oh, sorry you can come back and take your order. I trust them and went and drive again with 3 children for noting. They left me outside again like 25 minutes until all customers went out, so I left. After they see their camera, and now I left they call me we are ready they can do everything because there no one asks them what they do. They made me drive one hour and lose my time, and I can't say anything. They called me and let me go again to tell me that no one can handle them. read more

Worst experience ever with store manager Jason. My card was double charged for my groceries . Jason was condescending and unprofessional. He raised his voice at me while putting me on hold then refused to speak with me. read more

The staff at this Walmart are seriously the best. I've never been to a Walmart with such kind and helpful employees. I recently ordered a personalized coffee mug from the photo department and the sales associate did all he could to help me order it and was so sweet and helpful - the coffee mug I wanted couldn't be found on the kiosk and her personally looked through them all with me and then found a manager to look into it further when he had no luck. When I went back to pick it up, a different personal helped me and he was equally as kind, opening the box for me to see it before I paid. The man who works at the deli counter always strikes up conversations with customers and is very nice. It's nice when employees make shopping easy and fun thus I will continue coming to this Walmart for my groceries and other needs! read more

I was just at Walmart to return an Item and I was told that since it was over 50$ I could not return the item, I asked to see a manager I stood for 10 min to see a supervisor who told me she would give me a gift card and with out asking made me a gift card for the price of the item. I ask once again for a manager and that supervisor through her hands up in the air walked away and squeezed the air like she was strangling something, now and after another 10 min I end up seeing one he then tells me the same thing that he is not able to do returns over 50$ and that since they have completed the transaction I have to keep the gift card, I was unable to put the balance on my card and never got a answer on why they would not do that for me. I never shop at Walmart and have never had a good experience at this location I will drive out to springhill Walmart. read more

Just like everyone else we shop at Walmart frequently, few days ago we placed an order for a specialized birthday cake for my 4 year old. When we went to pick up the cake in the specified time, the person behind counter says she doesn't have it ready, and she was calling me but she used a wrong phone number. I confirmed the phone number and she was dialing the 615 area code which my number has a 619 area code. Long story short we didn't get the papa pig cake for my daughter birthday. Not to mention this order was placed 5 days ahead of time. Walmart is so woke and have the worst customer service in all of retail. Man Sam Walton must be turning over in his grave knowing the company he build just went shit. So I asked for a manager and I was told there is no manager working today, like I'm to believe the Walmart will be open without a manager. I worked for Walmart in my younger days and we had a CSM which is a customer service manager, support manager, assistant manager, store manager. As a wise man once said everything woke just goes shit. If I could I would give Walmart negative 10 stars read more

THE UN-WALMART After arriving in Franklin, we needed to find a Walmart and get some supplies. We walked into this store and found that it was adequately staffed with people who could accurately answer my questions. It had every item on my list and the biggest shocker of all: The check out area was fully staffed and there was no waiting. As we cleared the area, I kept looking back and my husband asked what was wrong. I mentioned the staffing level and he too looked back and was impressed because there were several registers open and people were moving along efficiently. It was great but kind of creepy like a Twilight Zone episode. If they could actually train their greeter to smile and return a greeting, they would be "on point". Never hire Scrooge during the holiday season. It is bad Karma! read more

It's next to culver's so you can do an ice cream or milkshake stop while you go to Walmart. And this walmart, like many is open 24/7. It's pretty awesome because most things in cool springs/ franklin close by 10pm. This is a really large walmart. They have just about everything. I kind of wish they placed the pet food closer to the grocery area as opposed to the opposite side of the store near gardening stuff, toys, auto stuff and so on. It's common sense, if you're picking up groceries, you're probably gonna get stuff for your pet too. read more

I tried to spend some money here but was told not to park or risk getting towed. This location had been an overnight stopping spot for four years. I pull campers to dealerships and would plan the trip so I could stock up on ice and food etc. and spend the night until about 5am. Cant spend it here anymore. Moving on down the road. Was good for us both while it lasted. read more

The cew in the grocery department were incredible. They were very helpful and kept a very clean department. This comparison is my judgement of other Walmarts I have been in. I would definitely shop there in the future. read more

2 registers open. People backed up. My once frozen food is melted. Business as usual at this location.

Me and my wife purchased a can of Similac Advance from this Walmart. Almost went through the whole can before we discovered bug pieces in the formula. This has happened before at Costco and we've been in contact with Similac. Costco was disgusted and refunded us, but not good old Walmart! First of all, the women were stuffing their fat faces with chocolate, then proceeded to call my wife a liar, profiled us by assuming we are on WIC because we have tattoos, and were just flat out rude bitches. Needless to say we didn't get the refund. I will never patronize this shitty company! They don't have 100th of 1% the integrity that Costco does. There's a reason "People of Walmart" exists! read more

Why have 28 lanes of check out lines and only have 4 open. It's the Christmas season and not one of the lines has moved. It's Saturday and no one is working the cash register! Now I usually don't use the do it your self lane because they steal jobs from working people. I would use them today however the line for those are super long as well. read more

Old lady who works self check out at 12AM CANT MANAGED a busy self checkout line took forever to help people.

i never like to leave bad reviews, and honestly, i don't think this walmart deserves one. the workers have always been friendly and helpful, the place is relatively clean (obviously it gets messy, but the employees do what they can!) and nothing has ever gone wrong with one of my experiences. UNTIL tonight. this has nothing to do with the Walmart staff. however, my friends and i came to shop at walmart after getting off of work. we all work the night shift, so it was pretty late, and we're all 18-20 years old, so i could understand why people would think we were up to no good. however, we were literally just shopping. my friends actually made purchases, so it wasn't like we were just loitering. anyways, we were looking around in the camping section, and my friend sat in a camping chair that was already folded out. he wasn't sitting in a way that could break the chair, or messing with it, or anything like that. he was just sitting normally with both feet flat on the ground, making conversation with my friends and i for a few minutes. he didn't even sit down for long at all. i would completely understand if an employee came and calmly told my friend to get off the chair, however that was not the case. the SECURITY guard came around the corner with a scowl on his face and just stood at the corner glaring at us until we recognized him. we asked him what we were doing wrong, and he made a sarcastic remark about walmart not being a "campsite." before we could say much else, he told us to leave or else he would call the cops. he literally THREATENED TO CALL THE COPS and tried to kick us out because my friend SAT IN A CHAIR. he was extremely rude and aggressive about it, and it was very unnecessary and unprofessional. last time i checked, sitting for 2 mins in a chair wasn't a crime. anyways, i hope walmart does something about this, because this type of behavior isn't acceptable, especially from a GROWN man. we spoke to the manager about it, and he was extremely kind. he told us we didn't have to leave. he also said that the security wasn't employed under walmart, but that he would have a talk with him about profiling. he apologized and said he didn't like that the security was running off his customers. (not to mention, he also said he didn't care if we sat in a chair. as long as we weren't stealing, being disruptive, riding bikes, or messing things up, he said he didn't mind. so according to the manager, what we "did" wasn't even wrong) it just worries me, because this man could do this again. and not just to some random teenagers. which is why i'm leaving this review. bc i would feel awful if the day comes where he kicks out a paying customer because of their race, age, looks, etc. or even ACTUALLY calls the cops for no good reason, and no one said anything about it. so yeah. walmart is a good place, but i would avoid their security at all costs. at the end of the day, he could have just calmly told my friend not to sit in the chair; instead he decided to be hateful. whichever company he IS employed for needs to do better. unfortunately i don't know who his employer is, so i'm leaving this review here. again, i will probably never leave another negative review in my life, and i don't want to be THAT person, but this needed to be brought to someone's attention. if you can't handle your anger or get past your assumptions about someone, security is absolutely not the job for you. read more

Items always out of stock , even though it shows several in stock! Carts stand overflowing outside, guess no one wants to bring them into the store. The store is in shambles and stuff is all over the floor and things out of place on the shelves! How do you even know what anything cost? Some states, by law have to put a price sticker on merchandise, not TN! Sam Walton would level this nasty store! Seedy characters wandering through parking lot! If it's dark outside, don't stop by , it's (in my opinion) not safe! I live close by that store and always end up at the Spring Hill location. It's Night and day! Worth the drive! Spring Hill I rate a 5 and Franklin is 1. Won't let me rate zero, wished I could! FYI, I hate giving bad reviews, but maybe from Walmart will read this and remodel and overhaul this store! One more thing I forgot, it's rush hour and you got 2 checkouts open and forced the rest of us to use self checkouts and the lines are stacking up! shame on Franklin Walmart! read more

The customer service Is amazing. They work hard every day even if they are the only one that is scheduled. They give it all they got to take care of the customers.They try to make it a pleasant experience. For that customer.so I say kudos for Denise Frida Brenda Shelia Elaine That gives it all that got to take care of that customer and makes them smile by doing do read more

The electronics section is ridiculous. None of their portable speaker systems were set up to demo. You can buy speakers you haven't heard. Nobody at the desk. One guy on a Saturday when 25 people needed assistance. Who manages this store? read more

I hate Walmart in general. I've been screwed on every online order I have ever purchased but yesterday my husband and I went into this store for a birthday gift for a friends little boy. We spent quite some time picking out the right toy and went with a large one that was on sale (so we thought) on the very bottom shelf. We went to check out and the toy rang up double the sale price. We notified the lady at checkout about the sale price and she had a mngr go check it. We stood in line for about 10 minutes before the mngr came back with 2 price tags. She said that was the wrong price for the toy and if we looked at the code (that was so damn tiny) we wouldn't have confused it. I told her, in order to check that tiny code we'd have to lay down on the floor to check it and that the toy was right above the tag. She continued to say that the toy was on top of that sale tag bc they needed to make room for other toys. I mind was blown. As far as I'm concerned that's false advertisement and we should've got the toy for the sale price but walked away paying full price. I'll avoid Walmart as long as I can. I'd rather shop Amazon and I really hate Amazon. Piss poor management at this store and the customer service is a joke. read more

Went to store last night after work, they were out of over half of the items I needed. Then at check out the cashier proceeded to cough in her hand the whole time she checked me out, and used that hand to pick up every item of mine and spread her germs over all my groceries. I had to wipe every item with bleach wipes when I got home. Disgusting! read more

This is the worst walmart ever. There are never any associates around to help. Much less in check out and they NEVER answer the phone. I had to connect to the deli to ask a question about electronics read more

Don't go after 8pm unless you like long lines. The last four times I left without buying anything. They think they are saving money in labor costs by only having one register open but they are actually losing customers. When most see 30 people standing in one line, they leave. So they are only hurting themselves. read more

Tire Center, 45 minutes just to drop off my car to get tires installed that had already been paid for. Tires bought online are not delivered to the tire center, that would be too easy. You have to pick them up at the photo center (obviously) and move them by hand to the tire center. Walmart employees are in no hurry to help either. read more

Stay away from Wal mart tonight.....they only have two check out lines open and they are extremely backed up

this store is clean, well maintained, fair price, friendly staff, great managment

It may be possible, but after numerous visits to this store, it is difficult to envision how the customer service could possibly get any worse read more

for $ don't expect exceptional customer service, u want that? go to publix $$$. i like the fact that it is everyday affordable, its 24/7 and an all-in-one store. read more

I went into Walmart last night to buy paint for my front porch. The older gentleman that was working in the paint department was a great help. He saw that my hands were full and went to retrieve a buggy for me. He said that there was not any more Glidden Exterior paint. I got Color Place instead, but he said that I could return the Color Place paint if it did not workout. He was extra helpful in giving me tips for painting and storing brushes. Great Job! read more

Terrible experience checking out. Went to buy Bonnie vegetables and get a price match from an ad at home-depot. At the checkout in the garden center the cashier said he didn't know how to do a price match and "they never trained me how to do that." Went to another checkout and the cashier verified with her manager "I have to have a paper ad." I had the local ad on my iPhone and told her I do not pay for the paper and use digital ads this day in age. Ended up just walking out. After calling Walmart and speaking with another manager turns out the digital ad is just fine. These workers and managers are incompetent and will waste your time. Do not shop here. read more