Super old and dingy. Employees are rude and the entire store has this crappy vibe to it. I drive out of my way to go to another Walmart because this one is gross. read more

I actually don't mind this Walmart but I would never go on a weekend or at night. It's so busy. This Walmart has one of the biggest grocery sections I've ever been in. Great people watching! On my first visit, I saw a woman with an upper chest tattoo that said "Ride or Die." PS--Target is less than a 3 minute drive away. read more

Visiting the area for the first time, we made the mistake of coming to this Wal-Mart. It's almost like a free-for-all... Filthy, shady customers AND staff. The employees walking around with their pants sagging, playing on their phone. It was almost like a party going on, customers in their clothing section making out, a group running down the aisles acting up... This store is not only disgusting, but a very serious safety hazard. The parking lot is a trash can. The cashier, one of only two actually at a register, could not get any slower, maybe because she is smacking her gum like a cow chewing cud, and her 10" fake nails. For the Love of everything good that's left in this world, FIND.ANOTHER.WAL-MART!!! read more

I was in line waiting to check out in the Self Check out line. While there there was 2 over worked female employee.s . One was helping people with their self check out process. We were asked cash or Credit. The people Lenin front of me were paying cash. We were informed that they only had ,"1" registered taking Cash. I watched 8 or 9 other credit customer go around me and leave. There appeared to be at least 10 register with the ability to accept cash. But we were made to wait cause their is not enough working machine and not enough employees to help us valuable customers. For large Retailer not to have working equipment is not good business... read more

There was literally fruit smeared all over the floor in the produce section... No carts loaded in the cart bay when we walked in either! What is going on WalMart? I mean, I know it's WalMart, but these are simple things that need to be corrected. I checked on the fruit as I walked out a little over an hour later and it was STILL there. Other than that, their selection on healthier items is slim and disappointing, but their prices on the majority of the items keeps me coming back. read more

I call this location the "ZOO." You see ratchet like behavior and hot mess looking people constantly. the store does not get any better as well with its disorganization and lack of customer service from its staff. I HIGHLY RECOMMEND GETTING ON THE ROAD AND TRAVELING TO THE WALMART IN TABB/YORK... now that location is five stars !! read more

I don't understand what everybody's issue with this Wal-mart is. Maybe it's because I see weird people daily right outside of where I work, but as long as they don't bother me, then it's alright. When I moved into my apartment, I found myself going to Wal-mart like Quagmire from Family Guy goes to the adult store. Everything is so damn cheap. And some of the employees are really nice. They helped me with things I needed and what I should get in order to succeed in my new apartment. I like this Wal-mart. It's also like, a block away from my place, so I do my grocery shopping there as well. It's also 24-hour. I love anything that is 24-hour. read more

I just moved to Virginia, and it's been a very long time since I've done my grocery shopping outside of the Comm. However, the prices are so much better at walmart, when it comes to groceries. Also I feel comfortable knowing I'm not stuck with name brand items! HOWEVER, this walmart in particular feels crowded everytime I go. I am also not BIG on new places, so this being new, might be the reason it feels crowded to me. There always seems to be more carts outside, than inside. Cashiers are friendly, but don't seem to strike up a conversation much [which for some this is a bonus, for me, I feel awkward]. This is my walmart of choice, out of the few in the area because it's driving distance is ideal for me, otherwise, I'd go to the one on Jefferson. read more

Usually my Walmart experiences all all the same..you know.. Long lines with just one or two registers open. At this location I was shocked by how many lit up cash registers there were on this Tuesday evening around 5:30. So many available registers to choose from. I was overwhelmed, lol. Any who, everything I was looking for was there. Great prices of course, I really had a pleasant shopping experience. read more

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I wish there was a way to give the a zero. I have made several delivery orders just to see if the previous ones were bad days or the partial shopper. If I order 3 cases of water I get 1...can't count(no they weren't out.) pictures of pick up orders and they said they delivered my order but no one came! Or order pending with no delivery date in site after the delivery date only to be told you can call the store whose phone doesn't get answered and if it does they are rude as all get out. I'd rather pay double! read more

I try to get out but not to wal-mart no offense the place just creeps me out. Corporate take over mass control of humans its all in the works i tell you(lol), but on a serious note i went because i needed shower shoes and a towel. I found the towel but no shower shoes not even sandals. Wack !, they have a food and stuff etc etc etc. Typical wal-mart. I guess. read more

I called Walmart and pressed 0 for the operator to get assistance. When she had to repeat a number for me, she sounded irritated. I'm very big on customer service, so when I am assisting customers, NO MATTER the situation, I stay professional all of the time! At the end of our conversation, I said thank you for your help. She didn't say anything, she literally just hung up. So rude. I'm going to Newport News from now on. read more

This store is nicknamed "Ghettoville" by the locals and if you went there, you would know why. On top of that, the customer service is just ...crappy. To say they have poor customer service would indeed be a compliment. For instance, I have been calling for an online order that I've paid for and ordered on Saturday. The expectation of time to pick up was the next day. I contact them because the status has yet to update and they don't answer. So I continue to call. When they finally answered, mid-explanation I am interrupted and given a number that turned out to be fake. Smh. I pray for the customer's of this location. read more

Besides the fact that your employees are always in a horrible mood you guys can't even open the exit by pharmacy is never open so my elderly mother can't even pick up her medication because curbside closes at 4 pm read more

I normally don't visit this Walmart but I was in the area and needed to stop for a couple items. I don't understand why people have had such bad experiences here. I've never seen any rowdy kids nor have I ever been bothered by anyone. The people who shop here are just normal everyday people and so are the employees. This Walmart is just like any other I've been to. You don't get much interaction from employees unless you stop one or you are checking out but that's normal for any Walmart. They carry the normal stuff you would find at any store, normal clothes, furniture, electronics. It's just any everyday Walmart, I never have high expectations for Walmart. The difference between this one and the one I shop at is this one is 24/7 which is great if you wanna shop late but I don't recommend it because it always seems to be way more busy. I don't like how they don't have self checkout, it's quite annoying to wait in a long line of people when you only have two items. read more

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Went in looking for something very specific and employee was somewhat helpful but seemed somewhat rude. Barely made eye contact with me when I was trying to explain what I needed. Even the other employees at the counter were standing around rolling their eyes and just seemed to have attitude. Gave me the impression that me coming and asking for help I was bothering them. I'll just go else where then.. read more

*sigh* Okay, I used to frequent this Wal-Mart pretty often since it was closest to me and I would ALWAYS leave frustrated. I was pretty sure that they never actually stocked their shelves since they were consistently out of whatever I needed. The store was dirty and the parking lot always had shopping carts scattered all across it. On a positive note, the cashiers were always friendly. read more

I Find it very dumb to only one exist/entrance available during this hot conditions let alone any day

Why is there only two lanes open? None of the self-checkouts were open! If you were under that much construction then close the store til you're done! It shouldn't look like Black Friday on a night in February!!! read more

Well, I try not to comment on bad experiences only. Unfortunately this was a bad experience. This review is solely for the photo/pick-up department, This is where I'm experienced some just bad service. Ill get straight to it. Ordered 2 5x7 and one large print of my grandson and his dad yesterday at one of the download terminals in the electronics department. Got my confirmation receipt that my order would be ready today after 1:00pm. Go the this Walmart about 1:45 to pick up prints. The casher, who was about to get off takes my receipt and takes it to the photo tech then tells me the tech is working my order now. Understanding that its Christmas Eve and the store is packed I patiently wait. After about 10 to 15 mins of waiting and the casher already gone for the day. Another cashier takes her place. She ask next person in line. No one approaches. I tell her that I'm waiting for my pictures. She looks and me and says "OK" and acts as if I was not there. The photo tech here this and says, "I didn't know you was waiting, the last girl did not tell me." She then frantically looks for my order. Says she can't find it and that she would print out some more. She then says that she was sure she seen the prints this morning. Sure of that, she checks for them again. Finally finds them and tells me that they are not framed like I ordered and gives them to me for free. Not only that, it was not what I ordered anyway. Frustrated, I just left. Really disaapointed how this was handled but I'm glad I got the prints for free, even if the order was not right. MERRY CHRISTMAS EVERYONE!! read more

This is, by far, my LEAST favorite Walmart to shop at but I do bite the bullet when it is the most convenient 24hr place open to go shopping. The store always seems super busy, no matter what time of day that you go. Also, this is probably the biggest annoyance of the whole experience, is the the checkout lines and the fact that there are hardly ever more then 3 or 4 open at a time..EVER. A lot of the employees seem like they don't want to work, like how dare you bother them at their place of employment!?? Anyways, if you can get past that, Walmart is Walmart and if you so happen to get lucky and are not in a checkout line for 45 minutes then you shouldn't have too horrible of a time. But, as everyone already knows, you always enter a Wal-Mart at your own risk!! :) read more

I am currently waiting in line at this store. I only have 2 items. It took me 4 min to get these items, but I have been in line almost 20 min..What gives? I have shopped in many walmarts but this one takes the cake. I feel like a need a shower after coming to this store. Dirty and awful are just 2 words that come to mind. There are low class people, but these people are even lower than that. And I'm trying to be nice and keep my patience, but can the clerks just STOP chatting with customers and do the jobs they get paid to do?? There had to be other Walmarts in this area. I don't care how low the prices are, just will never come back to this Walmart again. I just have to edit this and say ewe, the clerk just picked her nose, HOW GROSS!!! read more

The stores shelves are empty on the weekends which is a pet peeve of mine, I worked in the grocery business for years and you need to ensure you have someone to restock items that move quickly or that are on sale it sucks to be a customer and push through the crowds only to find out there is not peanut butter on the shelf. Every time I have grocery shopped at this location I end up at Food Lion to get the staples that Walmart was out of. The JEWELRY department is the WORST EVER. The employees just ignore you and talk on the phone around you. Crappy service. Never will you find me in this store again. read more

This has to be the worst Walmart I've ever been to. It's actual location is tucked behind a building and it looks dirty from the outside. I agree with another reviewer that they do have a huge grocery selection compared to other Walmarts but it still isn't worth the drive in my opinion. The Target is down the street and is much cleaner. read more

The worst Wal-Mart I have ever visited and that's saying something having come here from California. The people are rude. I asked someone where an item was I was looked at like I was a leper. The cashier didn't greet me or look at me. The only redeeming factor was the greeter at the door but not enough to give it more stars. The worst Wal-Mart. read more

I dodge this walmart at all costs but I was in a rush and decided to run in for a few groceries I needed for that night. They were out of jalapeño and poblano peppers! I could have dealt with that but overall this store is filthy and the customer service is HORRIBLE! I won't make that mistake again. I will definitely go to the target or other grocery, nearby. read more

Run, dont walk, far from this horrible place!! Dirty poorly stocked and no one wants to help!!!

I suppose I am bias because I am not a huge Wally World fan to begin with but the few times I've been here, were not pleasant experiences. Mostly it's the other rude customers and the busy parking lot with bad drivers (look before pulling out, people!?), we've never had a negative problem with the employees but we've also not needed their help. Not a large selection on any one thing and not organized but decent for emergency runs to the store I suppose. read more

If you are new to the area, I would highly recommend finding out where the nearest Walmart is that's NOT this one. There are two - one's on Jefferson Ave., and it's about a 10 minute drive. Definitely ten times better than this one. I'll put it this way - the locals call it "Murder Mart." Yeah. Run in the opposite direction. read more

Rude rude and dirty. Omg so disappointed in the nasty employees using foul language at each other and customers. And the store is so freakin dirty. read more

Horrible service. Wasted an hour of my life with someone who didn't seem to care about anything. Finally talked to the MOD. That was worse. Apparently everyone who works there failed the same customer service training class. Also think it's odd that (supposedly?) not a single person in the store including managers have a company e-mail address. How on earth do they communicate with the big guys? Maybe that's why the store's falling apart... Seems like nobody at that store feels like moving their lazy butt to actually exert some effort into their job. Customer service, helpful, empathetic, smile--not in their vocabulary. If you have to shop in Hampton, go to Target. read more

This was my 3rd time using Walmart delivery in Hampton and my last. Delivery was 2 1/2 hours late and 11 refrigerated items were warm not cool. Have made 5 of calls to have items replaced with no results. Last call was on hold for 20 minutes and was told to bring the items to the store. I am unable to drive due to surgery, that is why I used delivery service. Worst customer service ever. My recommendation going forward is use Kroger. read more

Never enough lines open for the amount of shoppers . Need to hire more staff for the cash registers. One lady that works there took forever scanning items and had to count threads on every piece of clothing . Staff just moves really slow read more

We visited this Walmart last night as we were interested in the various stores in the area. The store wasn't visible from the main road so it took us a few turns to find it. As we were only interested in groceries, we took the entrance closest to that section. For a Walmart, I must say that I was impressed by the variety of groceries this place has. It even beat the Target down the road that we usually visited. We were able to find what we wanted so we didn't have a chance to visit the rest of the store. The checkout process was average so I was mildly impressed by that. read more

I have nothing positive to say about this location. The lines open in comparison to the lines that could be open does not make sense. The self check out...and they thought they had a theft problem before?! The store is dirty, seems like a social spot for folks to gather instead of shop and don't try to go on the first of the month. They do not prepare well for the increased demand on meats, cereals, bread, and other staples like rice, grits, oatmeal. I refuse to go to this Walmart. The panhandling in the parking lot and the Verizon people inside the store....I can't do it anymore. read more

I went to Walmart yesterday at 530 pm to have a couple of prescriptions filled. I turned them in, was told there would be an hour wait. No problem--I'm at Walmart and off I went. An hour later , I returned to the pharmacy and was told only one of the two prescriptions were ready. I sat down to wait. 15 minutes later after checking with the pharmacy tech the prescription still was not ready. 15 minutes later I was told they were ready. I get to the cash register, pay the cashier and there's only 1 prescription. I ask , where is the other prescription and am told I will have to speak with the pharmacist. It's now 7 pm. So I get to the pharmacist and she states "We can't read the doctors handwritten". She then proceeds to pick up the phone and attempts to call the doctors' office(um it's 7 pm you idiot). I look at her dumbfounded, could you read the prescription 90 minutes ago when I first submitted the prescriptions for filling and then suffered a bout of illiteracy??? The female pharmacist and the rest of her staff looked at me like the idiots they are. I did relay this information to the pharmacy manager this morning- what ever you don't don't use this pharmacy. Dumb as stumps, twice as thick with absolutely no customer service skills. I spoke with my md office this morning; they received a call from the pharmacy this morning and was told that the dosage the md ordered wasn't manufactured. The md office informed them that yes it was and that the patient had been receiving that same dosage for the past four years. Remember the pharmacy staff are the epitome of stupid-they could have googled that information. For your own well being and peace of mind go somewhere, go anywhere else. read more

Dirty, shady, and nothing is ever in the right place. Don't trust shelf prices because everything is in the wrong place. Slow lines, horrible customer service. read more

big store, big mess, tried to call for problem took 27 minutes for them answer their phone. Their manager ,in discussing concern was rude and needs a class in customer service. Have found going to Walmart in Gloucester and thru tunnel in Suffolk is worth the short trip, cleaner, nicer, read more

This Walmart has the worst customer service ever. I needed to return something that I purchased from them. After waiting on hold for 20 minutes I received no instructions on what I needed to do a return, I had my receipt of course, but I didn't have an ID. I waited on hold for twenty minutes, so that I could get all of the necessary information to make a return, and I didn't the info in the twenty minutes. I wish I could say that the people were polite when I came back the second time. They were not. read more

I purchased a freezer with a 3 year extend service warranty. The freezer went out within 6 months and i lost all of the contents over $700-$800 worth of crab legs and other frozen meats. the store referred me to the manufacturer since it was under a year. the manufacturer is very slow with addressing my issues. They offered me $25.00. because i didn't have a receipt of my grocery purchases. In lieu of the receipt i sent them pictures of the spoiled meat from my freezer. This is the absolute worst. management was not helpful at all. they read more