I had a great experience at Walmart thanks to Brandon. He went out of his way to help me find exactly what I needed, stayed patient the whole time, and made sure I was taken care of without rushing me. It's rare to come across someone that genuinely helpful and attentive. Brandon represents the kind of customer service that keeps people coming back, and he absolutely deserves a raise for the effort and attitude he brings every day. read more

Fantastic Service by TOHRA in Pharmacy Checkout. She was extremely helpful in finding Good RX for me, which saved me $17.00. Paul read more

I purchased a pick up and received this drink with things floating inside. I am done with Walmart. In the future pay attention to the items you are picking up. read more

Hadn't been to this Walmart in years. What impressed me the most was the openness of the aisles compared to when you'd have to squeeze by products. Things weren't crammed in anymore. Also, I was impressed by the variety of products and choices within brands like you can see in the images I took. From M&M candy to breakfast cereal. Most disappointing were the long lines. Sure, you can check yourself out and bag your groceries if you didn't want help from a human being. I understand that Walmart's position is likely a major reason they can keep prices down. Even so, it makes me feel like I'm doing the work they should. read more

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Worse Walmart location. Door greaters hassel people for their receipts when you exit the store. Produce is not fresh and some of the meat is outdated. Found some bread with mold on it also. Very nasty store. Highly suggest skipping this store. read more

Walmart Supercenter - Freshness guarantee Not always the case at this Walmart - Department Stores Near Me - Lewisville, Texas

1st they replaced employees with self-checkout 2nd they expect the customer to do the cashier's job & bag 3rd you get stopped & questioned by unwelcoming, unprofessional rude staff as to what's in your cart in comparison to your receipt. SO IF YOU DONT TRUST YOUR CUSTOMERS DONT PUT THEM TO WORK so unnecessary and unwelcoming Not shopping there again Target is a few minutes down the street read more

I come here from time to time to get food from their hot food section. Most of the time, there's no one working there and when there is somebody to reach, they say they'll be right there and then walk away forever. Corn dog is soft and almost undercooked. No ketchup, which is the only condiment that really needs to be there. Their potato wedges are solid though but the employee service leaves much to be desired. Lets me think that it's a huge burden to take my money or something. They don't give me the impression that they want to be there at all. This seems to be a systemic issue. read more

There is a bearded black fellow who works there and appears to be a dwarf. Every time my wife goes into the store - this jerk follows her around and harasses her. When she confronted him, he claimed to be working with law enforcement and DHS. This is a very sick individual. Walmart needs to fire this punk. Disgusting behavior. read more

I am 119 lb, 60 year old woman and 2 grown men and one female employee in the garden center sat on their phones and watched me carry a very heavy bag of mulch, walking right passed them to the check out counter in the garden department. I had to go find someone else in another department to ask if they could ring me up and check me out. The two grown men were black, and the women was hispanic. This is racism at it's core. They may not want to provide me service because I am white, but they could have at least helped an old lady carry a bag of mulch. I'm not sure how to report this act of racism and possibly file a complaint, but you can bet I'll find out how. read more

1 star is to much. Store manager was rude and condescending. Total racist towards helping me. Many issues with pricing, products just thrown on the shelves. No responsibility for his employees. Uncooperative and rude. When i told him i was a previous employee and explained to him walmarts corporate policy towards the pricing errors & showed him the problems i was dismissed like a fly. I will never come back here. Completely disappointed in the lack of service. read more

Walmart Supercenter - Pricing errors - Department Stores Near Me - Lewisville, Texas

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Grabbed a few things I needed and self checked out. Self check out has customers on camera and everything. As I was leaving the woman at the door asked to see my receipt. I gladly handed it over. Then she held me at the door while I was interrogated because she was too incompetent to locate the dog food on my receipt and said "I don't see this on there. What is it." I had to spell it out for her that the only item on my receipt that was roughly $30 was the dog food. Idiot. I'm a paying customer. Maybe this WalMart has problems with theft but you don't solve that by interrogating paying customers. This location should not have self check out if theft is a problem. I will order my dog food directly from the dog food company because I don't want to deal with this again. But if you enjoy the interrogation then please, go here. Lmao. Also want to note it was super hot. I wear long sleeves and pants because of a skin cancer scare. And it was just so unbearably hot in there. I won't go to Walmart again. read more

Three staff members had their masks below their noses or even below their chins at this location. Many customers were completely mask free. This store is not safe to shop at during the Covid pandemic. read more

HORRIBLE CUSTOMER SVC. And do not even try to call. No one answers the phone. Any line. Ever. I once spent an hour golf from extension to extension letting it ring and ring and not once did anyone pick up. I live just down the street but will never return. read more

Walmart Supercenter - Part of my call log from one attempt to get a human. - Department Stores Near Me - Lewisville, Texas

Clueless employees. They never have any idea about where any of the products are. You just have to walk up and down the aisles and hope you get lucky and find whatever it is that you're looking for. Nobody seems to care about customers at this Walmart (or maybe that's true of Walmarts in general). read more

At noon on a Sunday we pulled up on our mini spare rooms the AutoCare Center. Tyler immediately walked up and offered assistance. His pleasant smile and sincere service was truly appreciated. He took the flat from our truck and immediately went to work on it while we stepped inside to set up our work ticket. By the time we finished the work ticket, they were able to get us quickly repaired and on our way. Thanks again to Tyler! read more

The store overall is kept pretty clean and organized. It's one of the better Walmart's I have been to. However, the people in the Walmart pickup are a whole different story. I don't mean to be rude, but I would hope that the people answer phones could be a little courteous. On top of them being barely understandable over the phone and blatant hanging up on you when "I have X number of people ahead of you, I got you, *click*." I just believe that they have some extensive work to do in regards to customer service; or at the bare minimum some customer service training for those who don't care. Otherwise. Not a bad store to order from. Just don't expect much from staff! read more

* Beware * Walmart Family Mobile is a very bad, unethical reseller that is using T Mobile lines. Although they advertise low pricing, you will regret it due to the problems trying to speak English with their staff regarding the problems. We haven't been able to get into our own account for a month. Very Strange! read more

Grocery Pickup nightmare! Back of my trunk after the gentleman slammed my groceries so hard that milk busted open. Now, getting milk out of the liner of my trunk becomes my problem. Definitely stand outside of your car as they load you groceries, if you choose to use this service. I am so livid that I'm responsible for someone else's negligence. So much for convenience of online ordering and pickup! read more

Walmart Supercenter - Busted carton of milk! - Department Stores Near Me - Lewisville, Texas

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We had a great experience shopping at the store. I had items that needed a price tags and Arcelie in the clothing department took the time to look up price and make tags. She was cheerful and ready with a smile. Many associates said hello and spoke pleasantly with my little daughter. I don't shop in stores often so this was a nice place to start. read more

One of the better Walmarts I've been to. Grocery pick-up is a bit lacking. They take a long time and are kind of unreliable. I hope that it's a matter of training required or getting the kinks worked out. The store is clean and well-stocked. I've never accidentally brought home an expired item like I have from other stores. I especially like the self check-out at this location. I've never seen or used one like this and I really love it. They have an entire area dedicated to large grocery trips with a conveyer belt you can load up. The machine doesn't yell at you for not putting an item down or removing an item too soon. It's very smooth, very quick, and very easy to use. If you use your own bags it is even better. If you prefer self check-out and make large grocery trips then you should shop here. I wouldn't order delivery from here unless you select no substitutions or enjoy rolling the dice with what they think is a decent substitution. I've had some really random choices for substitutions. You'd think they'd just use a different brand of the same item but more often than not they give you something else entirely. Vanilla ice cream substituted for some crazy chocolate ice cream. I'd rather have unpredictable and entertaining groceries delivered/picked-up than do it myself so no complaints. Just putting it out there so you know what to expect. read more

It's Walmart. High prices, cheap stuff.. lol it had what we needed. Water, fruit, snacks and juice. We would shop here again when in town. Your one stop shop. read more

When someone needs an approval for an item at self check out, take the time to smile and acknowledge them. Personal interactions with your customers mean a great deal. Every time I need an approval, the employees seem unhappy they have to move and when I say thank you, no response. We're getting pretty close to replacing the need for guest interaction altogether. read more

Hire better workers. They are SOOOOOOOOOOOOOOO lazy! Jeez! Oh review not long enough? Dudhdbdnksjrmsgrjrndh dufudj bdbdd. Duududbr rjx yxyd ydnanenufnd Ed udyd read more

Beware of Ordering Online - 2nd time they've cancelled my order AND kept my money for 2-5 business days. 190 E. Round Grove Road Lewisville, TX 75967 WalMart offered me "Free Delivery" for two weeks, then $12.95/mo. thereafter, so I agreed, signed up and ordered groceries online. First, they made me wait 1 day longer than the day they were due for delivery. Ok...no problem. Then, they 'Substituted' 8 of my 29 items (4 were down-graded to generic brands and 4 were "Out of Stock"). They advertised, "Includes free delivery to all eligible addresses" (to get you to sign up), but now every time I sign in, they're asking me for a $4 - $12 tip, per order. Bait and Switch artists? I made another order yesterday to try and obtain the OOS items. They were supposed to be delivered tomorrow morning but shortly after posting my review, THEY cancelled my order...and won't refund my money for a few more business days (as they gain interest on overnight deposits?). When I tried to contact them - by phone first and then via Chat - they call you back, but won't speak when you answer. 1-800-924-6546. Very mature. They need to take a page from Nordstrom's Customer Service playbook. read more

I don't like walmart at all. However, I needed new tires and I wanted a cheaper place to install them who would also include balancing and rotation! Walmart was the way to go, only $54 total for 4 tires..when other places were charging double without lifetime of rotations! When I initially came in today, I was not greeted quickly which is what I expect from this place, but once Jose finished with another customer he came to talk to me and take my matter in hand quickly. Very friendly and got me quickly out to go on with the rest of my day. He said they were a little behind so they needed an hour...which I don't think is bad either, seeing that I saw 2 people drop their vehicles off before me, and who knows how many were in line before them! Good service for tire installation. read more

Extremely rude and poor customer service experienced while returning an item (a cat sweater). Customer service associate name is Gabrielle and she was working at 7:30 PM On Tuesday 7/10/2018. Location is 190 E Round Grove RD, Lewisville TX 75067 This is not expected from a customer service rep. I have been shopping here for 7 years and never experienced such rude and disrespectful behavior. I was harassed in front of other customers about a small return. She was very loud and proclaimed "you can't just return anything you want, this is out of season, are you kidding me" while I stood there in awe. I am a business owner myself, and this is quite atrocious. I really would like know what has been done about this. Thanks read more

I am so sick and tired of order stuff from Walmart and it coming over damaged. 70% of my order history (that is not food) that has been ordered from Walmart.com was damaged. Then you tell me to take heavy products back to the store. This will be my last order...and your customer service was blowing me off as usual. read more

Yep I live close by so I come here often. I was here Thanksgiving evening for their special. They had a HD camcorder for $29 and the sale ends before midnight. Soon as I went to check out the manager said they can't match it because the sale has already ended but it was before 12am. She wouldn't even work the price even though it clearly marked $29. I will be submitting this to BBB and Texas Comptroller website for false advertisement read more

Walmart Supercenter - Here is the screen shot and when it was taken. Clearly states the price but manager was no help. - Department Stores Near Me - Lewisville, Texas

currently waiting for milk for my new born it's been over 45mins and nobody has helped a million workers keep walking past but nobody is helping read more

I had to pay double the dog food and baby diapers because i paid with another card and threw out the receipt. so at the exist i was forced to repay the items missing on the second receipt. They proceed to ask for my bank statements like thats gonna show the dog food and diapers?? F yall read more

I am seriously so disappointed in this walmart. Since when do I have to go there and scan and bag an entire cart worth of purchases. Over $150 worth of things I had to sit and scan and bag and put in my cart every single item. The last time I checked I wasn't employed by Walmart and I'm not getting paid to do this job, so why aren't they doing their job as a cashier. The lady next to me clearly from another country had no idea what she was doing and nobody was there to help I went over there and helped her showed her how to scan her items. Am I getting paid to do that, no I'm not but I couldn't just sit there helplessly and watch her struggle. There was another old lady with a cart full of stuff who shouldn't have to sit here and scan her own items. then their scanners don't even work properly so you have to wait for someone to wander over to help you. Never going back to the walmart. read more

Walmart Supercenter - Me doing the job of somebody that gets paid to work there. - Department Stores Near Me - Lewisville, Texas

Talk about a mismanaged cluster #%^€!! Half the people you ask for help finding something either don't speak English or just don't know. Today instead of "Let me find someone who can help you" I got "We don't work in this department ". The passport photo guy is due in at 1:00 so I've waited 20 minutes. Checking back in I was told "IF he is here on time"....really? I think I'll drive another mile or two to shop somewhere else. read more

It's Walmart clothing everywhere employees are friendly but always seem too busy to help . Place is a little messy but that goes with the territory . Staff can be hit miss .. Sometimes friendly and very helpful other times it is like pulling teeth . read more

Your employees have lost there mind!!! I pulled up to get 2 new tires. The employee informed me that they don't install them, just sell them. Then recommended I buy them and take them elsewhere else for installation. I went to Gomez Tire on 121 instead. They were glad to sell & install 2 new tires. Thank you Gomez Tire Shop!! read more

Placed an order with Walmart.com on 7/2/2019. Still waiting on a working product. Received FedEx confirmation order delivered, told via store employee have to wait until next day they received 6 pallets. No wonder America is loosing edge, zero customer service. read more

I refuse to stand in lines with it unbearably hot all over the store, unless you're in the cold food sections. They have some very nice check out people, but most are short-lived. It's obvious that the good employees are taken advantage of. Sam Walton would roll over in his grave seeing his once good company turned into a slave shop. I just go to the Neighborhood Market in Carrollton. The store is comfortable and rarely do I ever wait in line!!! I get my staple items and frozen foods. Be careful in the meat and produce tho! It seems WM does love to burn their deli items! read more

Worst service ever. Made returns with receipts and she insisted on ringing each one up separately. Took her time while the line grew to 7-8 people impatiently waiting and never called for help or even tried to work faster. Her name- princess. It was the worst customer service I've experienced in a long time. She seemed unhappy and inconvenienced and I will not be coming back here I don't care if I have to drive 30 min out of the way go to target! Or another Walmart it was the worst. Also, bathrooms were absolutely disgusting. read more

JUST DON'T GO HERE. Prices are low, so it gets a star. They stock the shelves in the morning time which would be fine if they would actually let me shop where they are stocking. Instead I have to wait for them to walk away or I have to try to awkwardly insert myself to get what I need. The stockers literally give me dirty looks because I'm in their way. What I really don't understand is it's 24 hours. Why aren't they stocking before the hours of seven and 9 AM on weekends? They frequently run out of stock here. In the summer for weeks at a time they were out of tomato soup in the Progresso brand. I have walked out in the middle of shopping more than once because they are flat out of a crucial item. If I have to go somewhere else after Walmart, why tf did I go there in the first place. Make sure you check every date. I've definitely bought things that are expired because I wasn't diligent. I can do self check out but I prefer using a staffed register. I've only seen 1 register open when i go in, which is early, but there's always a massive line at the ONE open register. I hate having to try to scan my massive basket at those tiny self checkout nightmares. The self checkouts with the belts are never open, so I'm trying to put my bags back in a basket still full of product. I've started shopping at ANY OTHER GROCERY STORE and just buy my clothes and hygiene products online. I tried the curbside delivery, and after being alerted to come to the store almost an hour after my time window, I waited at the curb for 45 minutes. read more

7 pm on a Friday and only one full full service lane open. Tired of this self serve stuff. Target is so much better. Everytime I use self serve it requires waiting for cashier to clear some condition. read more

So much wrong with this store. Expired Products on display and in stock, Rotten Chicken. Yes! Rotten Chicken. I have gone there twice already, and smelt the smell of dead and disgusting rotten chicken from their refrigerated department. I once went and picked up a package of chicken, and juice just dripped from the package. My hands had this putrid smell and I immediately went to go wash them. When I went to go inform a staff member, then just said they would go "check it out". I avoid refrigerated meat items at store all together. The check out lines are horrible. They have like 20 checkout lines but only use 4. UNACCEPTABLE. The whole store is very disorganized, many products are in the wrong spots or labeled incorrectly. The produce is ugly and unappetizing. I try to go to the one on Main street, if I can. read more