I was at the Macclenny store on last Thursday, 11/17, at checkout my cashier was Hannah - fabulous…read morehuman being! I loved her customer service and wanted to bring acknowledgment to this person. She was welcoming, bright, helpful, and vey patient in helping sort my coupon issues. This store overall does offer their customers great customer service, and Hannah is icing on the cake. Thanks Hannah.

Horrible experience today. when I walked in there were no employees at the front at all. I needed…read morehelp but didn't see anyone until I realized there were 3 employees doing inventory. I asked for direction and wasn't greeted or smiled at. After picking out my items I proceeded to the front counter where there was no one working. the manager was doing passport pictures and did not acknowledge us or tell us that they would have someone come up to check us out. I attempted to do self checkout but quickly realized I couldn't since I was using an insurance card to pay for my items. I selected "call for help" on the machine where it embarrassingly alerted the store that I needed assistance. the manager continued to ignore me while I stood there with my items and the light on the kiosk flashing. After a couple minutes another lady from the back of the store came up and attempted to help me but seemed confused and slow to answer my questions. Another customer came up and started asking her questions and she completely turned away from us to begin assisting them while I was still in the middle of paying for my items. she then half-heartedly advised me that I couldn't use the self checkout to pay for my items with the insurance card!!! I said well that's why I asked for assistance! she said well if you want I can check you out..."YES that would be great " I replied while swallowing my annoyance and trying to appear pleasant. Despite all this, she slowly proceeded to ring up my items and then casually informed me that my insurance card wasn't pulling up under the zip code I provided. (the only zip code I've lived under for the past 9 years). when I asked why that would be or what could be done she just shrugged and said they couldn't help me. I asked for the manager (who happened to be the lady ignoring us this entire time) standing right next to her. She was unfriendly and looked at me with deadpan eyes and said sorry that's not our business. I hissed thank you through my clenched teeth and left the store and hopped on yelp to leave this scathing review. Horrible atmosphere and a total lack of enthusiasm to assist a customer checking out with only 5 items. (Diapers and wipes for the baby)

This is a very difficult location to deal with! Have been treated rude and more or less called out…read moreto be lying! It's very hard when your a physically I'll human to be treated this way by inexperienced young pharmacist..I'm elderly and will have to let God handle this! Hopefully she stops her harrassing of older people. She is a very disrespectful to older patients. And seems to have a higher opinion of herself, than she should have. The most part is the other Pharmacist are respectful and do there jobs. The Store manager is very nice, never rude or anything but helpful so hope this young inexperienced Pharmacist will learn respect and manners soon. Very soon

I DO NOT like this new outsourcing of prescriptions. My doctor called in a prescription on…read moreWednesday, suppose to be ready on Thursday which is was not, to which if a doctor calls in a prescription doesn't that mean you need it that day, and i go in today, Friday and it is still not shipment will not be in until monday but if I need it today they can fill it. This makes no sense. First of all if my doctor calls it in that means he wants me to start taking it that day and if i call in a refill that means I am fixing to be out of my pills and I need them. They need to start doing in house again because this outsource crap sucks!!!!!!!! i do not like it and probably getting close to changing pharmacies. This is not the first time this has happened since they started outsourcing. Very Very displeased customer and I have been a Walgreens customer for a very long time.

Traveling and realized I'd forgotten to pack one of my prescriptions. I called and they were so…read morehelpful. Even checked on the direction we were traveling and suggested we stop at their other location. RX was ready when we arrived and staff so pleasant. This is just another example why I do not use chain drugstores for my prescription needs..... EVER!

Awesome pharmacy. They had medication that Walmart has to order which takes days. They got my…read moreprescription from WM had it fill in several hours. Amazing....

I used to love and recommend this place. After today, I can no longer do that. I will be pulling…read moremy daughter's prescriptions qand my wife's as well. I don't know if they changed ownership or what, but the new people there are money hungry & greedy. I've had trouble getting prescriptions filled before because of stock issues, but I have never had a pharmacist tell me that they will not fill my prescription because "they don't make any money on that drug". What the actual F? I can't believe those words came out of his mouth. Sure, he's being honest, I guess... but I think he's in the wrong profession and should rethink his career choice.

The best pharmacy around! Kevin and his wife are ALWAYS SO HELPFUL! I never have to wait on any of…read moremy prescriptions and Kevin has answered so many questions about my prescriptions. They are just THE BEST!!!

Anthony, the pharmacist, personally double checked all 6 of my scripts and found 2 that were LESS…read morewithout my insurance. Saved me $20 on a $125 bill!! Love these guys!!

speedy and efficient . the staff was knowledgable and pleasant…read more the amount and variety of products was significant.

If I didn't have to use this pharmacy because the other chain in town is actually worse, I…read morewouldn't. The main issue here is staffing. On 9 calls out of 10 you can never speak to an actual human being. Once you do get to talk to someone with a callback ,I will say they are usually (though not always) helpful. You can hear the stress and frustration in their voices from being overworked. It makes me wonder if they are so short-handed that the quality of their important work is compromised. Their hours are limited, only open until 7pm weekdays which for many customers is not convenient. The CVS IVR and App are useless. The IVR never "understands' and it seems the app frequently fails to find my RX account or has information from a previous account/location from years ago. If anyone at the corporate level reads these reviews, my question is: How can you stay in business at this location if you can't even find enough staff to help customers whose "business is important to us"?

We moved to Lake City Florida 12 years ago. Baya East Pharmacy along with A. J. and his staff…read morereally go the extra mile to help. The place is always spotless clean and the staff is friendly with smiles and great information when asked. I would never go anywhere else. I recommend this pharmacy to everyone. Patricia OConnor Lake City, FL 32025

AJ and everyone go out of their way the answer your questions. Friendly staff and great service. WJ…read moreWalter

Almost always bad service (though lately getting much better), drive through, inside, whatever…read more High prices, confusing rewards program, cvs corp customer service is a mess, store manager was bad but they upgraded. On the plus side the store is usually pretty clean.

DO NOT PURCHASE MERCHANDISE ON CVS.com. Purchased item on online but picked up item in store same…read moreday on item that was already in store. Absolute nightmare trying to return any item via their "online platform". Provide inconvenience with the idea of "convenience" should be their motto.

Initially told me my prescription would be ready at 3 o'clock, which was 15 minutes from the time I…read morewas headed to the drugstore I waited in line for 30 minutes And they told me it would be another 20 minutes before I could get my medicine The staff is always changing and the woman at the window could've cared less about helping me

Disorganized mess. Had a vaccine appointment, but it still took an hour . For some reason they…read morethought I had an insurance problem. They didn't really explain what it was. I have insurance with a major company, the vaccines are covered. People who had appointments a half an hour after of me were taken first until I complained loudly and a nice customer let me ahead of him.