We made a reservation to take pictures with Santa on Christmas Eve and had the absolute worse…read morecustomer service and experience. We made our reservation for 1:45pm and arrived around 1:20pm. The photographer Amanda asked us what time our appointment was and when we told her she barked back that we were late. Mind you there was another dad in line with his 6month old with a 1:45pm time slot as well. She took him and his pictures. When she returned she asked us again what time our appointment was and we told her 1:45pm she looked past us and asked the next 2 parties behind us their time and they where 1:30pm and 1:15pm. She took them without acknowledging our reservation. When she came back she told us they ran out of time and we couldn't take pictures. She could not explain why she skipped us when we were on time for our reservation. She said to take it up with corporate but would not give us any number or who to contact. She yelled at us and berated us for waiting until Christmas Eve to take pictures. We had 4 small children and the grandparents with us. The kids were crying after her interaction with us. She called security over and we explained the situation to the officer and they told us she would take our pictures when they returned from break. She made us wait over an hour after our reservation to take our pictures. We made sure we were first in line for our pictures and after returning from break she skipped us again and took another party in line behind us. We reminded her that was not what was discussed with security and that she said she would take our picture after they returned. By the time she took our picture the kids were tired and the baby was crying and not cooperating. It hard to not feel discriminated after our interaction with Amanda. She pulled People behind us who were not people of color and when watching her interaction she is not friendly at all. We get it's the holidays and it's busy but that's why we made our reservation and arrived on time because we respect peoples time. But to be mistreated with the children and grandparent with no explanation or apology feels very targeted. Amanda Gallagher the photographer was unprofessional, racist and a horribly incomplete person.

Man, I can't remember the last time I went to Square One Mall... it's definitely been a whileee!…read moreCame here to check out the Gatcha claw machine store and it was seriously like a blast from the past, walking through memory lane inside. Many parts of the mall looked like it was stuck in the early 2000s & it was sad to see how vacant this mall became. There's really not much left here, besides the large TJMaxx, Best Buy, Dick's Sporting Goods, & Macy's. All the stores looked very outdated, with the exception of the TJMaxx... that was the only store that seemed to have all the stuff you would normally find at other locations. Hopefully more stores are on their way & turn this mall around.

Working at Macy's is not easy. Minimum wage, one day coupons that seem to only work on cheap…read moreclearance items & the fitting rooms...oh dear those fitting rooms. I was a manager here (Burlington & Belmont- RIP because Belmont just closed down), and my my my, it wasn't easy or fun. I applaud the associates here because everyone is very friendly. I know they'd rather be with their loved ones on a lovely weekend, but they're stuck here- mainly because we all need money to survive. The selection of merchandise seems ok. I mainly just pass by or shop the cold weather in the winter. One plus for working at Macy's is the deep discount you get and being able to use the employee discount at Bloomingdale's.

Shopping the second day of their VIP sale for a fragrance for my husband..I fell for their "free…read moregift with purchase" scam... and of course after my $140 dollar purchase of course they didn't have the "free gift".. I was informed that they are never supplied with the "GWP" products at the Saugus location by the fragrance counter associates. Never wasting my time or money at Macy's again. Lesson learned.

What a great place to find plus sized women's clothing for reasonable prices!…read more This store has now become one of my wife's favorite shops when in the Saugus area. The last few times we have come here my wife had been able to find a few different outfits with little hassle and no headaches. The staff here is incredible polite and the selection is great. The quality of the clothes is also decent in respect to the cost. Overall, this is a great place to shop and we will continue to stop here in the future.

Love their clothes. Perfect for us plus size girls who want to dress sexy and be just as…read morefashionable as the size 2s in express. Plus they're affordable and have great jewelry to match your outfits. Highly recommended.

This Walmart is a Supercenter. It is located on the northbound side of Route one Saugus. They have…read moreopen parking underneath the building that's covered. There was a large entrance with escalators leading up into the store. This escalator system also has a carriage escalator for going down only which is very convenient for large full carriages. There is also access by elevator. Once entering the store, the grocery section is over to the right. The fruits and vegetables are usually laid out nicely and looks pretty clean. There's also a very small deli where they can slice you. There is a prepackaged meat section. Take your chances. Then many many isles of grocery and food type items. Basically like a huge supermarket. if you go further down to the straight ahead or left, you will enter the regular isles of the store and it would be set up like every Walmart in your town. I have been here numerous times to go to Walmart to get some. That being said I have had many bad experiences with customer service.. It just doesn't seem to exist at this location. Most of the employees on the floor can't even answer a simple question because they don't speak English. The clerks at the register two out of 10 are polite, courteous, and do their job correctly. The customer service area they're just rude and ignorant as were the two managers I spoke with. I actually tried to call corporate one day because one of the managers were so inconsiderate, rude mean and thinking they were some kind of big shot. Never seen a manager act like this. Maybe they shouldn't as managers until they get better people skills. That being said, the pricing is the same as every Walmart in the area. Items usually look fully stocked. Electronics you will never find anyone to help you except people trying to sell your phone service that don't work for Walmart. All be like me and just go there when it is a necessity..

There is absolutely nothing super about the Walmart Supercenter in Saugus, MA…read more The only thing remotely close to super at the Walmart Supercenter in Saugus, is their high margin of error, pulling walmart.com orders for delivery. The frequency that we have encountered errors in the orders fulfilled by the Saugus, MA Walmart Supercenter is unprecedented. It is clear that the Walmart Supercenter in Saugus has incapable, incompetent employees, supervisors, and managers, and no effective quality assurance program over their on-line order fulfillment. As bad as the Walmart Supercenter is in Saugus, the CHAT people at the other end of the Walmart website are as bad, if not worse. Rather than fix an incomplete delivery, the CHAT person that I dealt with said the best he could do is deliver the missing items, 2 days later; not the same day as the incomplete order, not the next day, but 2 days later. I gave up, and accepted a refund. Oddly enough, I placed a new order at www.walmart.com, and that order was fulfilled, and delivered, the next day. How could that be? It is clear that Walmart has no interest in their customers, or their customer's experience with Walmart.

I was desperately trying to find a dress and stumbled upon the store. I didn't know it was in the…read moremall and found my dream dress. They had an amazing selection of many different styles and colors and sizes. The staff was super friendly and beyond helpful prices were super reasonable and dresses are really high-quality. I got a prom dress for $190 and it's absolutely gorgeous. Super cute interior design highly recommend!

Pamela was very helpful Assisting with sizes and color…read moreoptions Unfortunately we couldn't find the color but the dresses here are worth the ride Future visit definitely in store Thank you for being friendly and understanding Pamela

I love this store and always have! I just received a new jacket for christmas and it was not the…read moreright fit so i returned it with the intentions of ordering a new one. When i went online and ordered the new one it said that the jacket I was interested in buying was available in a store near me and i could pick it up that day. I ordered it, so excited to pick up my new jacket then received an email saying it would take 5-7 business days. I was very upset but needed up waiting after i week i still had not received a confirmation email and decided to call Hollister to check if there was a possibility my jacket was there and i had just not received the email. They told me the jacket just shipped and it would be there in an additional 2-3 days. Moral of the story it was semi false advertising and I should have just shipped it to my house and made my life easier.

Used to like this store but never going back again. I had to wait 25 mins in line while one person…read morewas on register. The other two were just folding clothes not bothering to help the long line and all I was buying was two pairs of jeans ! No one greeted me or asked if I needed help. If it wasn't such a good sale I would've just left.

Oh wow! This is a HUGE TJ Maxx! It's located in Square One Mall-Saugus & seemed to be the most…read morepopular store in the entire mall. Upon entering from the mall entrance, I was met with a purple Frankenstein Hello Kitty, which by the way, I've been on the hunt for! I was very close to purchasing it but I noticed it had some flaws, so I didn't end up going home with it. This location has a lot of inventory, noticeably more than many other locations. If only this one wasn't so far out of the way for me, or I would totally come here often. Free parking & sales associates were very kind + sweet!

I only read this and maybe because it's getting all things from different brands but if you have…read morethem all from really nice brands, you get really good things but sadly people break into a lot of stuff because it's so cheap to actually expensive in real life like an $80 thing, but there is only two like that's crazy and they do that here And I don't love it so much because it's just like why are people breaking into the items I know they're cheap but they're like so good if they're not open they're broken that happens a lot. Maybe when you find those things but you find the good things that are like on lockdown TV purses necklaces jewelry you'll really get the best things there because it's cheap, but it's good brand

It will certainly be one of your "Lucky Days" when you walk into Barbara's unique boutique, truly…read moreone of Wakefield's treasures. With years of experience and a business that was lovingly passed down from her mother, Barbara brings a wealth of knowledge, style, and genuine care to every customer who walks through her door. She has a wonderful gift for listening and gently offering thoughtful advice to help each person find clothing that is right for them--pieces that not only look beautiful but also help them feel confident and comfortable. Her shop carries a lovely variety of styles for women of all ages. Rounding out this unique boutique are some fun and specialized items as well. Barbara also provides specialized fitting services and is especially knowledgeable about helping women with unique fitting needs. Beyond her expertise, Barbara is warm, personable, and truly cares about her community. Shopping here feels more like visiting a trusted friend than visiting a store. If you're looking for personal attention, honest guidance, and a wonderful selection of clothing, .... and most of all the great experience , be sure to drop in.

I never paid attention to this building, except to wonder how a little pink "fashion" store on…read moreAlbion could do enough business to survive.  I went because, while shopping for a wedding outfit, I realized I needed a bra fitting after losing weight.  My aunt, who lived in Wakefield for a long time, suggested Florence's. Walking in, the place was very crowded with a wide variety of styles and a ton of heads with wigs.  Honestly, the shop did not seem like the place for me.  I figured I'd get a bra and then go shopping for clothes. I was very surprised to find everything I needed and some items I would not have considered, but she asked me to try on for her!  The shop owner, Barbara, is really good at what she does! I am not a fashion-focused person, I like sticking to timeless staples with a funky twist and comfortable shoes. But, not only did I get a good fitting and a bra I love, but a bonus stylist who worked with me, showing me a variety of options, really listened to what I did or didn't like about each and  helped me craft the perfect outfit for the wedding and a great bra!  I think everyone should go, alone bc it is tight in there, and just see what she has for you, it's fun. Thank you, Barbara! Not sure if you would have recommended the platform sneakers I wore, lol, but I got so many compliments on my get-up!