MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

I've been seeing Dr. Mitchell, for years now. Dr. Mitchell, does a thorough job on my eye exam. And…read morethe staff is always a joy to work with.

A wonderful experience. From the first phone call I made to…read moremake an appointment for an exam, Lassman's has proven to be the best eye experience I've had in the cities I've lived in around the country, including my native New York City. Dr. Gary gave me the most thorough and explanatory eye exam I've ever had. He was personable and made sure I had no more questions. I decided on new frames and replacing frames in a pair of sunglasses, and Christina walked me through my options in a friendly, advocate kind of way, no rush, no upsell, just friendly, helpful service, answering each question. I highly recommend Dr. Gary for your next eye exam, and Lassman's for all your eyecare and eyeglass needs. And thank you to the rest of the knowledgeable, personable, Lassman's team!

I was disappointed in their service, cramped and airless office and poor selection of frames. The…read moreglasses that I ordered took close to a month to be completed...no one notified me and I had to call them after three weeks to ask. It was held up in quality control at the lab. No, I do not recommend...at all.

I had an exceptional experience at the store. I received a free eye exam and my new glasses all…read morewithin an hour. The fact they made the glasses right there in the shop really impressed me; they are lighter, feel much better, and are clearly well-made. I will definitely keep coming back here for my optometry needs and highly recommend them to anyone who needs eye care services. A big thank you to the fantastic team, including the manager, Veronica, for the great service. P.S. this happened to be late afternoon on a Saturday and I live two and a half hours away so for them to handle my last minute needs... Amazing!

Got text message saying my glasses were ready for pickup so went to get them, they weren't there…read moreand they had no idea where my glasses went with no solution to the problem, they were never delivered to store

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

Dr. Brown is highly qualified and skilled. His bedside…read moremanner is gentle and caring. I recommend him to family and friends.

After getting my frames bent from a ball hitting my face I wasn't sure if my glasses could come…read moreback, being so crooked to fall off my face when put on. Chris was so very helpful and not only did he fix my glasses but also made good conversation with all around him. Good atmosphere in the place.

These folk helped me fit my VA-issued frames at no charge…read more Helpful, friendly service. Please shop here!

It has taken me a while to write a review. This experience is a few months ago. I'm super thankful…read morefor the care and responsiveness given to my situation. I have low vision and can't work without my glasses. An afternoon before my shift began, my frames broke. I called and asked if they could fix or replace and let them know I had work that day. Within 45 minutes, I had left home, gone to Clair Horn, they gave me loaner frames and I was on my way to work. Thank you to the caring and quick staff at Clare Horn!

I've received good care from here in general, but customer service is not good when it comes to…read moregetting a prescription emailed to you. They can't email to gmail addresses, which I find confusing. I tried 4 times to have my prescription emailed to me, once it not going through because of the gmail issue, once to my work address and there was a discrepancy that needed fixing and the girl I talked to said the Dr. had to do it, who was out of the country. I called to get it on the following week, they'd been too busy but would email it right then. Never came through. Called a week later, yes will send it... never came through. I had to find time to drive there, and it took two minutes to get it printed. In most of those phone conversations to get it emailed, they seemed exasperated, like I was a bother.

Walked in, it was busy. Not a big deal. We picked glasses on our own. A sales person came over…read more We went to her desk, she informed us of HER choices. Ran back to check if they had the prescription, while she was gone I had a minute to think (she was pushy didn't give us a second to think) I told her we did not need want she suggested. She got up very rude, rolled her eyes and went to change HER options. Not ours, her commission options. No special prescription very basic. Never once was I told I was paying for a warranty which is $30 extra. I only noticed when I got home. I'm disgusted by the service. The employee was like a used car salesman. Rude, did not help us finding the frames just worried about HER commission. Disgusting. Will never return. I'm sure that won't matter but I hope this review deters others

I have been going there for at least 10 years and have always had a positive experience. My…read moreinsurance is good but a pain to deal with and each staff member I have had has been very patient and helpful. I also love the Dr's office in the same building even tho they don't take my insurance

I brought my grandmothers eye glasses in, she broke the frames & was looking for a similar frame to…read moreput her lenses in. Casandra & Debbie made miracles happen!! I honestly wasn't expecting them to be able to find a frame to fit her old school lenses but they found a donated frame & fixed them right up, free of charge. So incredibly appreciative of those two ladies. My second experience at Cascade Eyecare & have nothing but great things to say. Thank you so much!

I see that a Ronald had the same experience that I had due to a worker named Stephanie. She…read morerefused to bill my VSP insurance correctly, and as he stated, she was yelling at me a couple times over the phone. They are a VSP provider. I had the eye exam on 9/3025 and it took until 12/30/25 to actually get the glasses because of her not doing her job correctly. I have gone there about 20+years and this was not the first time she would not bill VSP correctly. I am praying for her because it's very obvious there is something not right in her life. She can destroy Cascade eye center if she doesn't stop her outrageous actions, or maybe she should not work there. It would be nice if she, or someone would at least apologize.

Melissa at the Walmart Vision Center in Medford is the best. I live an hour and twenty minutes…read moreaway. Melissa had my glasses mailed to me after they were made. I tried bi-focals and didn't like them. Melissa talked to the optometrist and got me a single vision prescription without me going back (almost three hours round trip.) She had the new glasses mailed to me too. She was very nice and very helpful every step of the way. Customer service like this doesn't exist any more. The Walmart Vision Center and Melissa deserve five stars. Thanks.

Had a great easy experience here! Very helpful and friendly. Got two pairs of Perscription…read moresunglasses for under $100! Will be back! Adela and Randy are very nice and helped with a smile!