Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.

Awful customer service. The glasses frames break so easily and we spent a good amount on these…read morethings. They have a warranty, why should I have to replace them so often, I'll take my business somewhere else.

When a $300 pair of glasses take a 2 hour wait to get them adjusted something is really wrong. I'm…read moredone.

In the #TriCities, excellent #EyeCare and #Glasses can be found here. So far, I have encountered…read morestaff that aefficient, knowledgeable and caring. The equipment is first rate, which enables the type of service I expect; although, find hard pressed to find these days. I was impressed with the patience of everyone, they actually answered more than one question. The eyewear is higher quality then I saw at chain establishments, and it is not much more in cost. Thanks When I was miles away, out of the Country, I broke my glasses. I called them, and they happily faxed my prescription to another optician. The fax was at my location almost immediately. Thanks

Took great care of my daughter. No upsells and excellent professional service from the doctors and…read moretheir caring staff. And my daughter's glasses are super cute.

Daughter went here was told had something that needed to be checked - made her come in for a quick…read moreappt with virtual headset and never reached out again with the results. Only reached out when bill went unpaid.

Dr Quinell is a good doctor but all of the sales staff come off as very 1. unprofessional (arguing…read morewith a customer that she wasn't in fact noticing a downgrade of quality in lenses they've been selling recently *I've noticed the same* but that if she wasn't using the cleaning cloth that they give exclusively that that was the problem... 2. incompetent- I've had sales staff give me wrong price breakdowns then had to pay more "sorry" they say, they've lost my price estimates out of my file so I then had to pay more than what was quoted because the paper disappeared "sorry" they say 3. No quality control- I've had glasses given to me with the prescription numbers right in the middle of the lens. It was so obvious that they should have seen it before I had to come in & then wait 2 weeks to get a replacement. I now go for the doctor but buy from elsewhere. TriCity Eyes customer service is night & day BETTER. and way more affordable. Center Vision definitely got some work to do.

I had a great experience the staff and doctor were very kind and helpful and the best part was that…read morethey don't use that weird machine that blows air into your eye

Told me my glasses would be ready in 1-2weeks so I called on the 3rd week they said hopefully next…read moreweek then finally after a month they call to let me know my glasses are in so I leave work a hour early to get there before they close and they closed 2hours early for employee training. Been nice if that was said when they called to let me know I could pick up my glasses anytime

Got a e mail stating the owner was retiring after 10 years but the doors would and existing…read more customer would be fine I called every day for 5 days left messages no return call last time I saw the women eye doc she was in a hurry to push more cattle thru for more$$$$ went in today and got Our records and will be shopping for another eye doc she needs to retire yikes Mike and Barb M

Fantastic experience - hadn't had my eyes checked for over a decade or more - everyone was very…read moreprofessional and kind.

Dr. B is the best! She cares so much about every single one of her patients. I see her 3 times a…read moreyear for treatment, and I am satisfied at every visit. Her staff is friendly and cordial.

The staff here is great and friendly smiles to welcome you. Dr. B is what others say. She is very…read morecompetent and cares for your well being. I recommend 1000%

Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

Dr. Brian Jacks treats his patients with knowledge and care. He takes time to explain tests and…read moreresults. He was amazing with my 5 year olds first visit to an eye doctor. I appreciate all the time you spent getting your medical degree and blessing our family with your care. I would recommend Family Eye Clinic to everyone.

Thank you Dr. Jacks for the thorough eye exam and for the referral to get the hole in my repaired …read more I appreciate you and everyone at Family Eye Care.

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

I'm a pretty new patient. I have had two exams, got 2 prescriptions for contacts, and purchased my…read morefirst pair of glasses. It was rather expensive, which wasn't totally the fault of the clinic as much as my limited insurance. So far, everyone has been really pleasant. Meg from the call center is a dream, so sweet and helpful. But I have to say Chris in optical will probably be why I come back. He is so friendly. Honest. Personable. And really made my day. If your manager reads this, you need a raise, my guy.