The staff were highly skilled and experienced. The doctor explained everything clearly and made me…read morefeel comfortable throughout the exam. The facility was exceptionally clean and equipped with the latest technology, which shows their commitment to quality care. Gina was a tremendous help to me when picking out glasses, she made my experience the best.

We've been here many times for Drs appointment and glasses. Serviced by different reps however,…read moreGina is always nice helpful and pleasant to deal with. I had to exchange my daughter's glasses and she helped adjust mine. I highly recommend Gina and her services here !

I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.

Wanted to give a shout out to the Costco Optical Dept in Reno. My husband and I had gone thru…read morecheckout during executive hour last Friday. We were passing the optical dept and I mentioned to him I someday will check out the Optometry office for an eye check and he said just go and talk to them and make an appt. I walked in and they said how about right now? WTH? So I did. A little paper work and like 2 min and I was in Dr Winkelmans chair. He is an independent practice housed in this Costco. I see a retina specialist for a condition I have so my exam with him was not super comprehensive as I had just seen my retina doctor. I just needed a new prescription just for reading. The downside is he does not accept medicare or prominence..the pro side is the exam was only $119, and took right around 30 minute to complete. Today I was back in Costco to fill the prescription for glasses. There was no one else there, so I got helped right away by Jesse. He helped me with frames that looked good on me. I am a picky gal that likes designer stuff and I immediately gravitated to Cartier. Yep..they were $399! But..I had a rewards certificate from my costco card that covered almost all the cost. I purchased a couple more frames at less$$ and each one after the first got $ 50 off. Plus, prominence paid $200 towards the whole purchase! I am so happy with this dept!!! Customer service is beyond spectacular(thank you Jesse) and the prices are fantastic. Let me talk just a little more about the spendy Cartier frames. I went online OMG..the model # of the ones I purchased is CT03730 burgundy. In looking online..the same frames elsewhere are $895, $704,$981 etc..Damn I have some expensive taste! Not sure how costco can buy and resell these frames for half or more then online companies! I highly recommend this whole optical dept. You do not need a Costco membership to see the doctor but do to purchase frames and glasses. The savings just paid for the cost of membership plus!!! 1

Casey is the best and the Costco Selection has so much. They…read moretake card and outside rx and they are open on a Sunday which is rare :) I am getting some Cecile glasses but they also have parada and Gucci and other popular designer Brands

Dr. Dennis is an excellent optometrist who gives you an extensive eye exam. She gave me one of the…read morebest eye exams I have had and then referred me to a specialist when the pressure in my eyes were a bit high which can lead to macular degeneration. She takes quality time with you to explain what she is doing and why vs., going beyond the usual eye exam I have had in the past. I recently renewed my drivers license and was able to have her fill out a vision form which I submitted in lieu of taking the vision test there, which shortened my appointment time at the DMV. I would highly recommend Dr. Dennis to anyone who is looking for a qualified optometrist in the Reno Sparks area. She is friendly and very accommodating with an office staff who are friendly and efficient as well.

A friend of mine recommended this optometrist for eye exams as I have a complicated history, and he…read morewanted me to see someone he trusted. Dr. Dennis is a very pleasant and knowledgable eye care specialist who opened a new office in the shopping center at the corner of McCarran and Pyramid. The exam went well, and she went over a number of options to help me see clearly. They offer different price options when it comes to glasses, so it allows for better flexibility. If you are looking for a pleasant optometrist to help you see clearly, make an appointment with Dr. Dennis.

Caring staff who explain process and fees. Dr. Chan gives a through exam and my glasses are ALWAYS…read morecorrect. Manager was professional and honest. Highly RECOMMEND!

Fire the Office manager…read more My wife went to 20/20 months ago for an appointment. The following are In her words....  I picked out 3 pairs of frames for prescription glasses.  Total cost was $1600. One pair of frames was about $1000. One employee that checks your eye pressure,  a Filipino man talked me into trying transition glasses that turn dark when out in the sun. I picked up my glasses & they were just regular sun glasses. If I wanted another pair of sun glasses,  I would have ordered another set of lens that were Rose tint. The only sun glasses I wear, & the only type I have done at 20/20. I had called, they said they would take care of this mistake.    Today,  April 29, 2025. I brought my friend in for her appt., & I was talking to the rude Filipino employee at this office, as I told him about the mistake I called about. He asked me what I thought transition glasses meant.  As I was saying it, he started laughing at me saying that these are not transition glasses. I said right, they're suppose to be. Treating me like I was a fool in front of an office full of patients. He continued to laugh, would not let me get a word in. The doctor came out,  & she  said maybe they're progressives.  She could have actually  stopped,, talked find out what was going on.  why her employee was treating me like garbage. I was embarrassed badly, treated like a fool. I will not go back as a patient. I spent $1000 for useless prescription glasses. They will only replace lens with rose tint. The guy said no to putting in TRANSITION lens. RE: My wife is no fool. Former fire fighter with a Captain title, former Nurse, (not a CNA), at Renown, retired, She knows the difference between tint, rose  tint, and transition lens. She would never get regular tint over rose tint unless it was transition.  All her sun glasses are and always have been rose tint.. She was talked into transition glasses knowing that when in sunlight, they would turn into regular tint since transition lens does not come in rose tint. That employee lied. Straight up liars to cover themselves. When my wife picked up her glasses, she got them and left. Did not have time to sit there and wait to see if they fit right. My wife's friend was standing there the whole time watching this guy laugh at her  trying to read her own paperwork without glasses, struggling to see when this all first started. Do not LIE !!! My wife was crying off and on for hours when I came home early for the appts. we both had in South Reno. It took a lot to get herself together just to go into the doctors. You don't cry for several hours if nothing like this happened at all. She does not know his name, she thought he might be Filipino.  The only way to describe the person not knowing his name. Don't make it sound racist. That's pathetic too.  I highly advise not you avoid this doctor's office RE: My wife just seen your comment and photo. It was YOU that did that and said all that garbage. No wonder you're denying it now that it's on YELP. RE: 5/12/25 (could not respond to original comments) More lies. Recorded conversation in office. My wifecand her friend  wants to see that security camera footage. Her friend that was there lives with us. Like I said before, she told me everything then and todsy.  My wife did NOT do or say anything that would result in your false comments.  I see that on other reviews about you, your GO TO is to blame others who have complained about you. It is you that has the rotten behavior. We wouldn't those people finally getting fed up with your behavior to the point of getting that angry in that office. My wife and her friend just reconfirmed it all with me. You lie, continue to lie. Everybody that has complained about you on YELP, you blame them every time. It's everyone but you !!! I just hope patients there see you for what you are,  a liar and an abusive manager.  We don't care if you offer a lifetime of FREE glasses and exams. She will never go back to 20/20. Hopefully others won't either. We are done with you and 20/20 and done playing your blame game and lies about everyone that complains about you.

The store was great. Wanted to look at the merchandise, but I was afraid I'd buy something. I got a…read morepair of glasses prescription. They were really helpful team there Christian in particular it was very nice and responsive over the phone and I made my life easier definitely recommend these guys.

Staff was super helpful. My Husband forgot his favorite sunglasses while we were on vacation. We…read morestopped in and he found the exact pair color and lenses he wanted the gentleman helping out found exactly what we were looking for. They also had a buy one get one half off and we found a new pair for me as well. Great selection, clean store and helpful staff.

these guys are the fucking best! I bought the wrong kind of concentrate, but the manager on scene…read morewas really friendly and was able to fully help me out and hooked me up ! super great friendly staff always this place is the best!

Always amazing bud tenders in here I've never had a bad experience. They all know what they are…read moretalking about and will help you find what you need no matter how long it takes best place in Reno by far.

7/11/25- When one…read morehas new lenses made and has them inserted in an older frame .. one feels great! Just my luck the arm breaks and there goes $$$ out the door.. However, I lucked out because my optometrist had a business card for repair- It's best to call and schedule an appt. Unfortunately, the frame could not be repaired-.. Luckily, he was able to insert in almost identical frame.. Be patient as this is a much needed service with lots of people needing repairs.. Thanks for saving my new lenses .. And for the cool new frame!

Never go back. I waited to weeks which he said will be ready one week later still not done and then…read moretoday I called and said oh their ready when I got there they wasn't ready. And he said give me 5 minutes I'll have them ready I said wow why couldn't you do 3 weeks ago. Don't trust him the worst business ever stay away ,