Awful customer service. The glasses frames break so easily and we spent a good amount on these…read morethings. They have a warranty, why should I have to replace them so often, I'll take my business somewhere else.

So thankful for this place! Seriously 20/20! My 3yr old is always breaking his glasses regardless…read moreof make and brand! In less than two months I've replaced 4 types of frames two of which where from here, sad I didn't find them sooner! They're so quick with making the glasses as well, definitely a game changer! Thanks to you our transition to full time wearing has become so easy and fun!

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

My exam was fine and all went well with the evaluation. What fell apart was the frames and Lense…read moresales. After my exam their computer systems were down so we couldn't review insurance and frame/lenses. I had to make another appointment to discuss the frames and lenses. So more of my time to make their sales. Made the appointment a couple more weeks for 8:45am. I checked in at 8:40, waited 30 minutes and NO ONE came to help me. I take time out of my day to make the appointment and i don't get helped. They send me a text the day before saying if I don't keep the appointment I could be charged a $75 no show fee. Well, where is my $75 for your no show?? I'll be finding a new eye care team for my needs.

I went through two surgeries here....I am two months out... Time for glasses...I visited your eye…read moreglass center to be met by an unfriendly, surly, unhelpful woman. The customer service was awful, she seemed very uninformed...She was rude to my husband and I and so of course we took our prescription elsewhere...Someone needs to know how she treats your patients... We wont be back..

I had the most unprofessional experience at this office today with Dr.Lee. This lady is rude and…read moretalks extremely disrespectful to her patients. She raised her voice at us and accused us of not liking her because my mother-in-law who has a broken hip was having trouble sitting up in her chair. I was completely caught off guard as I have never been talked to like this let alone by someone who is supposed to be a healthcare professional. She has no comapassion for her patients. There are other Doctors at this office that are great, but I highly recommend not going to Dr.Lee.

Ive been going here since I was a child. Its an amazing clinic and the staff is extremely…read moreprofessional. Ive had high pressures in my eyes since I was 8 years old and being told I was a glaucoma suspect scared me to death when I was a kid. Going here, I never felt scared of going into the eye doctor because they were so caring and I knew they were never once going to hurt me. They have monitored it for over 10 years and have done all the necessary steps, tests, and evaluations on me all these years . A huge part of why I went into the field of ophthalmology is because of my awesome eye clinic growing up. Now that Im older and after my regular eye doctor retired I was a little heartbroken and scared to try a new doctor, but I was pleasantly surprised. Last year I went in for a yearly exam and was told I have GCP (because I would sleep in my contacts... dumb I know) Dr. Banta was very good about telling me what this meant for my eyes, how to treat it, and to stop wearing my contacts so often. He gave me the kick in the butt I needed. About 3 months later I ended up getting PRK (laser vision correction) which has drastically improved my eyesight and made my eyes feel A LOT healthier. I go in next week for my yearly eye exam and am excited! The office overall is incredibly friendly, knowledgeable, and attentive to my needs. As a patient I feel welcomed and love the fact that they play K LOVE in the waiting room. Such an great place, highly recommend.

Daughter went here was told had something that needed to be checked - made her come in for a quick…read moreappt with virtual headset and never reached out again with the results. Only reached out when bill went unpaid.

I see Dr Plesha i enjoy my visits . I especially enjoy my visits with Jamie his aid…read more I know my eyes get the best treatment. The whole staff treats me very well and my wife enjoys the staff also.

Disappointed when making an appointment for an exam. As a new client, they couldn't see me for 4…read moremonths.