I had an infection pop up while visiting a friend so I wasn't close to my normal doc. This location…read moregot me in the same day and I was in and out with no issues. Dr. Lyman was informative and personable about my situation and didn't add any extras I didn't need. It's always good to have a doctor laugh at my silly nervous jokes I always make when seeing an optometrist. My mother was my optometrist my entire life, until she passed away recently, so seeing new optometrists can be a whole thing for me sometimes. That's where the nervous joking comes from. It was nice he had a sense of humor and talked me through the whole process. I highly recommend this doctor and location!

As a returning customer of Performance Eyecare in Cottleville, I was there in April of this year…read morefor my exam and I was encouraged to purchase "Eye Promise" supplement ($221) in order to hopefully improve a pending eye condition. The lady explained the daily doses and told me to come back in six months so Doctor Lyman could check for improvement of that condition. She said there wouldn't be a charge. I returned in September for the test. As the lady began the test, she informed me there would be a $25 charge. I stated that the lady before said there wouldn't be a charge. The only reason for this visit was for a test to check for improvement. She went out to ask somebody but came back and said they were all busy. She was fairly friendly before that but then her demeanor changed. I said it's not the end of the world but stated that's what I was told. She then took me to the exam room. As Doctor Lyman and I were talking another lady came in and immediately broke into the conversation to ask me how many more bottles of Eye Promise I wanted to buy. I went out with her to pay for them ($117). She was not friendly or interactive other than telling me the total amount due and that there was the now popular additional charge for using a credit card. She got my receipt and I put it in my bag. She didn't respond with anything. Not a "thank you" or anything else. I could have been adamant about the $25 charge. While that is less than pocket change to me it's the thing of what I was told in April. I followed Dr. Lyman to Performance Eyecare because he has been taking care of me for MANY years. I was not nasty or ignorant about the charge. I always show respect to those who do their job to sell me a product or service. I expect the same from those who need ME as a customer. I walked out the door and wondered what I did wrong. I paid what they told me even though it was incorrect but I didn't disrespect them. When I was in retail the owners would sometimes remind us that the customer keeps the business open. Disrespect and foul attitudes towards a pleasant customer will often be devastating for the business. Also, the employees of Performance Eyecare appear pushy to increase sales. I don't appreciate that either. Dr. Lyman has always been kind, attentive and respectful to me over the years. However, some of the other employees are my reason to never return. I won't pay their expensive prices for foul and uppity attitudes. Also, this business will text me after I've been there to ask me to take a survey. I gave them a perfect review after my prior visit. I then got a thank-you text for my "great feedback" and was asked to share it on Google. After my review pertaining to this last visit, I heard nothing. They didn't have the integrity to contact me. I gave them time however they only respond when the review is warm and fuzzy. That's alright, now this will be posted on Yelp and Google.

The glasses which I purchased from the maplewood store are of the poorest quality I've ever…read moreexperienced. The coating on the glasses are peeling. making everything look blurred and smudged. The technician called another store then started saying the glassed were scrathed when it was obvious the coating on the lens were peeling.

I was definitely skeptical about going to Walmart for a check up, but I actually had a wonderful…read moreexperience! Today I had my first eye appointment at Walmart Vision Center--Dr. Todd Wollbrinck was fantastic! He was super knowledgeable about my eyes and explained everything in a way I could understand--much better than previous eye doctors! I've always been nearsighted and have needed glasses/contacts, but I didn't know I had slight astigmatism; it explains why weird things happen with my eyes sometimes. Very informative and friendly. And, all of the staff was really nice and helpful as well. 10/10 would recommend, and I will be back next year! :)

Impeccable service, modern equipment, and convenient for me. I am very happy with the top quality…read moreglasses I purchased. I was a little nervous about my first pair of bifocals but was pleasantly surprised when I put them on. I am able to see clearly at all distances - up close, far away, and everywhere in between. No problem getting used to these advanced progressive lenses. When I returned for my annual check-up my vision was so close to when I bought them there was no need for new lenses. I will get a back-up pair next time even if there's still no significant changes in my vision since I am eligible for a frame benefit once every two years on my insurance plan. Thank you, Regional Eyecare, for making my experiences so effortless!

Honestly the worst experience I could have ever had. The initial appointment was nice, the doctor…read morewas a nice woman and I got to pick out what looked like nice glasses. Cut 10 weeks later, five visits and staff that tried to tell me I wasn't seeing what I was seeing and here we are today. Once you purchase glasses here do not expect them to assist you if your glasses are totally off the mark.. Further, this was my first time owning glasses, there was zero instruction on how to clean them, etc. On day one in ownership I scratched them as I did not realize you can't use TP. Worst part I pulled out all the stops on the best pair. 100% awful people, product and follow-up....as there was none.

I could not check the details of my vision insurance coverage due to the website being down, but I…read moreremembered that I had a $200 allowance for either frames or lenses - I just couldn't remember if it was a credit or a rebate. I asked for help. BIG mistake. An employee checked and assured me the answer was REBATE, not CREDIT. I double checked and she confirmed. I would pay for the services in full and be given instructions to claim my $200 rebate upon picking up my lenses. I paid my bill and when I picked up my lenses several days later, I asked about my rebate. The staff looked at me as if they had never heard the word before. There would be no rebate. The employee I spoke with previously got very rude and treated me very disrespectfully until I threw up my hands and left in frustration. No point in trying to reason with a person like that. If you like getting correct information, being treated like a customer instead of a virus, and spending the correct amount of money, I'd suggest going anywhere else but here. If you hate money and peace of mind, by all means, make an appointment at Crown Vision.

Excellent detailed examination the doctor spent plenty of time with me explaining what was going on…read morewith my eyes.

I have been going to Dr. Goerrs for years. Not for glasses but for dry eye. I have to tell about…read morea couple of experiences with him. A few years ago my daughter, who was a patient at the time, was in a softball tournament in Kansas City. She forgot to bring extra daily contacts with her so I called Dr. Goerrs office on a Saturday morning when they were closed. He knew another doctor in KC and gave them her prescription so we could go to his office and pick them up. This past weekend I was getting ready for my grandson's birthday party and something scratched my eye. I was walking around with one hand covering my eye. I called Dr. Goerrs on his emergency line. He calls me back shortly after. First he apologizes for not answering my call but he just got off a plane in St. Louis and he hasn't even gotten his luggage yet. I tell him what happened and he sent out a prescription to my pharmacy before leaving the airport. We picked it up right away and I could start using it before the party started. Not many doctors are that caring and would go to those lengths to help a patient. Marilyn W.

Dr. Jaqueline Ladd is AMAZING!! I am an anxious mama and after everyone told me my kid needed to…read moreget in for his eye immediately-she made it happen! She was thorough, quick and answered ALL my questions!! Extremely grateful for her

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

Now, I've been to several different optical centers (both commercial and private optometry) and I…read moremust say, I was the most pleased today! Melissa was the sales floor rep and Dr. Serati was the optometrist. Dr. Serati was so nice and friendly. She went above and beyond to explain certain findings for my knowledge (thankfully nothing too scary or extreme!!). Melissa was very polite and helpful as well. The space was clean, organized, and I picked the right time to go as I am not fan of overly busy doctor's appointments. I will definitely be scheduling again for my next appointment.

Unfortunately I had a very negative experience. First of all, I wasn't told prior to my appointment…read morethat it wouldn't be covered by insurance (although they told be they would give me a call back if they had any issues with my insurance). Therefore, I had to pay $100 out of pocket. Secondly, I was given a prescription too high for me and asked if I could be sent my old prescription. I've called three times and still haven't received a copy of my prescription. So $100 spent and no prescription to order contacts. Pretty frustrating.

I always love going to Black optical, which was formally called the Eye Bar. Our whole family has…read moregotten glasses there, very nice frames, and they always helped when there was trouble with any product. I would highly recommend going to Black optical formally by the Eye Bar for any of your glasses or sunglasses needs

I've been buying glasses here for years, even before I could afford it. LOL. But my glasses from…read moreEye Bar/Black Optical have been true investments. This is an optical place for people who truly view their eyewear as jewelry. All three I've purchased (over the course of almost a decade) are ones I regularly wear. The glasses simply don't break like the ones I've bought elsewhere. And when they have small issues--chips, uncomfy nosepads--the folks here take care of them almost always without charge. Black Optical is a story of "you get what you pay for" in every sense.